Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized.

In response to popular request, Dolan Consulting Group has developed an online training course to provide participants with time-tested communication skills proven to help de-escalate volatile situations, safeguard fellow officers' emotional and professional well-being, and significantly enhance the agency's professional image.

The curriculum for this course was based upon decades of law enforcement experience in the field, centuries-old tenants of human rhetoric and persuasion, and recent empirical social scientific research. Since 2013, DCG has provided this training to law enforcement officers, fire fighters, teachers, and emergency health care professionals.

What Officers Are Saying:

"I very much enjoyed the convenience of the webinar focusing on Surviving Verbal Conflict conducted by the Dolan Consulting Group. Given the costs associated with travel and just getting away from work responsibilities—it is very difficult to send anyone or try to attend such a timely course. This webinar was a very good fit to assist in staying contemporary on such an important topic."
(Deputy Chief, MI)

"I have attended Chief Dolan’s live session before and was surprised with how much I took out of the online version. I would suggest this training to any public safety agency in the country."
(Detective, NY)

"I found this online course very valuable and exceptionally well done. I’m looking forward to attending an instructor class in the future."
(Security Director, NC)

"This was a good course, I wish I would have learned these verbal de-escalation skills when I was a younger officer. It is difficult to get a large block of time like this in a traditional learning atmosphere for 100 officers, making the online training a valuable choice."
(Lieutenant, OH)