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Stay connected and informed about what’s happening in the world of hospitality training. Read on for practical, performance-boosting tips from hospitality trainers, training trends to watch, innovations in training technologies, fresh perspectives on current training challenges, and much more.
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Spring 2020 issue is now online! 
What Now? 4 Ways to Get Ready for Recovery
Training will undoubtedly be crucial to resuming operations as the hospitality industry begins to recover. Now is the time for trainers to prepare their organizations for a strong comeback. Read more
E-Learning in Your Reimagined Training Strategy
Remote training is here to stay, and hospitality trainers are well-positioned to leverage the tools they already utilize to their full advantage. As trainers prepare to ramp up operations, now is the time to reinvigorate your blended learning strategy. Read more 
Adaptive Learning: A Complement to In-Person Hospitality  Training in a Blended Learning Environment
Scalability and repeatability are critical for a consistent training approach, but the objective for training - proficiency - sometimes suffers when remote training is presented on a large scale. Advances in technology seek to fill that gap and provide a personalized solution that integrates with your entire training strategy. Read more 
Drive-Thru Training and the Power of Making Real Connections
Q&A with CHART Member James Ledbetter
New challenges require trainers to be nimble. But a renewed focus on safety and sanitation are not enough. Considering guest perception, trust, and connection must be part of the equation. Read more
TODAY, Wednesday, May 13
1:00 PM EST**
Time to Reboot: Training’s Growing Role in Hospitality Business Success
Kathleen Wood, Founder & CEO, Kathleen Wood Partners and Suzy's Swirl
**Time too tight? Don't worry - it will be recorded! Head to CHART's Past Webinars page to view this recording when it is posted later this afternoon, as well as a whole library of previously recorded webinars.
Wednesday, May 27
1:00 PM EST
Transitioning Training Content to Online Platforms
Jesse Boehm, Instructional Design Manager, Pizza Ranch
Jen Belk White, Vice President of Human Resources, Premier Parking
Monique Donahue, Director of E-Learning, Hilton Grand Vacations
Wednesday, June 10
1:00 PM EST
Mastering EQ
Joleen Goronkin, President & CEO, People & Performance Strategies
Curt Archambault, Vice President, People & Performance Strategies
Learn and share locally with your hospitality peers at one of our FREE Regional Training Forums (RTFs). Members and non-member trainers are welcome!
*With the evolving COVID-19 situation, upcoming RTFs will be held virtually until future notice. Please visit the RTF schedule on for the most up-to-date information.
May 14: Chicago, IL
May 14: Austin, TX
May 20: Raleigh Durham, NC
May 21: Orlando, FL
May 27: Washington D.C.
May 28: Nashville, TN
May 28: California
May 29: Dallas, TX
July 16: Minneapolis, MN
October 15: Minneapolis, MN
October 22: Chicago, IL
November 4: Boston, MA
View more information on our RTF schedule online.
Click here to learn about the Membership Access Program.
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