Job Description:
We are looking for bright, energetic, self-described "techies" to provide technical and mental support to end-users, as well as routine systems administration and infrastructure maintenance. This is a full time, entry-level opportunity with potential for significant responsibility. While the focus of the position is technical support and routine administration, Systems / Support Engineers will have the opportunity to learn about and work with sophisticated technical platforms, from VoIP telephony to Windows Active Directory and enterprise SANs. This is a hands-on job working with modern systems. This is an entry-level position with significant opportunity for career growth.
Position Duties:
- Provide technical support on standard software applications, hardware and network issues
- Diagnose and resolve errors and problems in a timely manner
- Routine systems administration
- Author and maintain IS documentation
- Assist technology team with IS initiatives
Candidate Requirements:
- Bachelors degree required - Desired majors include Information Systems, Computer Science, Computer Engineering, etc.
- Candidates must demonstrate a comfort level working with mainstream PC hardware and software
- Interest in, and a basic understanding of, common IS technologies-such as networking, DNS, anti-virus, anti-spam, SMTP, asset management, telephony and VPNs are critical
- Candidates with programming/scripting interest and experience are preferred
- Excellent problem solving and analytical skills, and outstanding oral and written communication skills
- Please note, although the Support Engineer works standard business hours, the recommended career path for this role leads to positions that are expected, on occasion, to work overtime and holidays
- Self-motivation and the ability to work under minimal supervision are a must
To apply, send resume, any cover letter and compensation requirements to Alexis Richardson
at arichardson@cvent.com
