FAQ - Frequently Asked Questions
As the largest online event registration company in the US, Cvent has experience answering questions from our customers. We have answered the most frequently asked questions here.
For further clarification, or to speak with a representative, please visit our contact page.
Choose by Topic: Event Management, Strategic Meetings Management, Web Survey,
Cvent Supplier Network for Planners, Cvent Supplier Network for Suppliers,
Email Marketing, About Cvent
Event Management
- What is Online Registration?
- How can Cvent help me increase my ROE-Return on Event™?
- How can invitees register for my event?
- Can I make my event website and my registration pages mirror my organization's branding?
- Can Cvent manage my housing and travel needs?
- Can I collect credit card payments through Cvent's software? How?
- Does Cvent handle multiple registrations under a single payment?
- How can I get a handle on my meeting spend?
- Does Cvent's Event Management solution provide any integration with outside vendors or systems?
- How does Cvent integrate with salesforce.com?
- How does Cvent integrate with WebEx?
Strategic Meetings Management
- What is Strategic Meetings Management?
- How can I get a handle on my meeting spend?
- Why should my organization implement an SMMP?
- What can enterprise meeting technology, specifically Cvent, do to support an SMMP?
- How long does it take to implement an SMMP?
- How long does it take to implement SMMP technology?
- Can an organization expect significant Return on Investment (ROI) from deployment of SMMP technology?
- Why should an organization consider an enterprise meeting technology rather than just building its own system?
Web Surveys
- How do web surveys compare to traditional paper surveys?
- How many questions can I send in my survey?
- How many surveys can I send with Cvent?
- How do I limit the number of single word responses from my web surveys?
- How can I avoid writing survey questions that are misleading?
- How can I increase my response rate for my surveys?
- Can Cvent help me distribute my survey to an audience I select?
- Are there any special requirements that respondents need to complete an online survey through Cvent?
- Can I track who has responded to my survey?
- Can I restrict access to my survey?
- How can I encourage my employees to provide candid feedback on my employee satisfaction survey?
Cvent Supplier Network for Planners
- What is the cost for planners to use the Cvent Supplier Network?
- How many venues and suppliers are listed in the Cvent Supplier Network?
- How many planners are using the Cvent Supplier Network?
- How can I search for meeting venues?
- I am not tech savvy. How difficult is it to create an online Request for Proposal (RFP)?
- What is the Cvent Destination Guide?
- How do I get responses to my RFPs? Are they emailed to me?
- How soon can I expect a response from suppliers when I send out an online RFP?
Cvent Supplier Network for Suppliers
- What is the cost for suppliers to be listed on the Cvent Supplier Network?
- How many leads have gone out through the Cvent Supplier Network?
- What types of leads are sent by meeting planner clients?
- How can I be sure I am receiving quality leads through the Cvent system?
- Can I contact the planners directly?
- I am a unique venue with only a small amount of meeting space. Can I still be listed?
- What is the Cvent Destination Guide?
Email Marketing
- How are open rates tracked and calculated?
- What is the average open rate for an email marketing message?
- What methods can I utilize to ensure my messaging is not blocked by my recipients' inboxes?
- When is the best time to send an email?
- What are the differences between a hard and soft bounced email?
- How can I increase the response rate for my email campaigns?
About Cvent
- What exactly does "on-demand" mean and how can that help me?
- How can Cvent ensure that my data is secure?
- Should I buy Cvent or build something in-house?
- What type of support does Cvent offer their customers?
- Does Cvent sell its clients' contact databases to outside organizations?
- Can Cvent help me manage my contact list?
- How many employees does Cvent have?
- Can Cvent help me get started by doing my first event or survey if needed?
- After I sign on with Cvent, how long will it take before my account is up and running?
