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Frequently Asked Questions for Suppliers

What is the cost for suppliers to be listed on the Cvent Supplier Network?

There is no cost for a basic profile listing on the Supplier Network, nor is there a cost to receive and respond to any leads that travel through the system. We do offer marketing packages to boost market exposure and help increase the number of leads that suppliers can potentially receive, but the basic listing is absolutely free. Get listed for free today!.

Does Cvent charge commission or transaction fees?

While some meeting planners sending requests through Cvent may collect a commission fee, Cvent does not collect any additional commission nor does Cvent charge a transaction fee from any suppliers receiving RFPs through our network.

What marketing opportunities does Cvent offer to suppliers?

We offer a variety of marketing opportunities (link to Supplier Hub) to properties and destinations that provide increased exposure to meeting planners during the many stages of their buying cycle. Each of Cvent’s unique advertising placements can be bundled together for optimum presence.

What types of leads are sent by meeting planner clients?

We have a variety of meeting planner clients using and sending potential business through the Cvent system. As such, we have a variety of leads that are sent through the system as well. They range from catering only to sleeping rooms only to a combination of both. About 87 percent of all leads sent request sleeping rooms as well.

How can I be sure I am receiving quality leads through the Cvent system?

Whenever a meeting planner signs up for an account with the Cvent Supplier Network, they are assigned a Cvent representative that walks them through the tool, guiding them through the process of creating and sending RFPs while teaching them best practices for the RFP process. Learn more about Cvent’s RFP quality

Can I contact the planners directly?

The planner's contact information will be listed on the RFP that is sent to you through the Cvent system. While the majority of our planners prefer receiving a final proposal through the Cvent system, we highly recommend giving the planner a call to ask any questions about the event and to add a more personal touch to your proposal.

I am a unique venue with only a small amount of meeting space. Can I still be listed?

Yes. We have suppliers ranging from hotels to restaurants, from zoos and art galleries to convention centers – no venue is too small to be listed and start receiving leads today. Get listed now

How do I respond to an RFP as a venue?

The supplier response process must be completed in the venue’s Cvent account. Upon logging in, a venue can choose to turn down the RFP if they cannot accommodate the business, or place a bid by submitting a proposal. A proposal can be completed and sent back to the meeting planner in a few simple steps. To learn more about the venue response process, visit our Supplier Training Tools page.

How do I respond to an RFP as a CVB?

The supplier responses process must be completed in the venue’s Cvent account. Upon logging in, a CVB can choose to forward the RFP to suppliers in their area, or send the city’s availability details directly to the planner. To learn more about the CVB response process, visit our Supplier Training Tools page.

How do I reset my Cvent password?

If you ever have trouble accessing your account, you can contact Cvent’s award-winning Client Services team by phone at 866-318-4357, option ‘2’ or email at suppliersupport@cvent.com. Our product consultants are available 24 hours a day, Monday – Friday to assist you with any access requests or technology questions.

How do I update my venue’s profile on the Supplier Network?

Updates to a Cvent profile must be done within the venue’s account. Users with access to updating their venue profile are able to make changes to the venue name, meeting space capacity chart, image gallery, amenity information, local area attractions, and more. Contact Cvent to request this access today.

I receive a high amount of requests through Cvent each day. What options are available for suppliers to prioritize or report upon the requests received?

Cvent provides a variety of options for suppliers who want to better prioritize their sales team in Cvent. Certain features, like RFP Custom Views and reporting are available complimentary in all supplier accounts. Other features, such as RFP escalation, routing rules, and RFP ratings, are available for a fee. Learn more about our enhanced supplier features here.