Listen, Analyze & Act Upon Feedback in Real-Time
Over the last decade, feedback collection has evolved from one-off department surveys to strategic, cross-department feedback initiatives. This ongoing, centralized enterprise feedback management (EFM) approach reduces costs associated with feedback collection. Enterprise feedback management solutions help organizations fully realize the competitive advantage listening in real-time affords.
Cvent's enterprise feedback management and web surveys cloud-based solutions offer a scalable platform that can easily be deployed and integrated with internal systems across the enterprise. Without any on-site software, our powerful, easy to use EFM platform helps organizations breakdown silos of information to acquire new customers, employees, partners and market insights.
Key EFM capabilities that allow feedback to be present in daily decision making include:
- Surveys and reports branded according to your organization's guidelines
- Robust role-based reporting engine to analyze survey data in real-time
- Secure user access permissions with single sign on
- Real-time alerts for immediate follow-up
Cvent Enterprise Feedback Management technology gives organizations the ability to listen across the enterprise in real time and turn feedback into satisfaction and loyalty. Cvent's enterprise feedback management experts can help program design, communication strategy, contact segmentation, and reporting and analysis.