Keeping a customer is easier than finding a new one.
Customer service is a key factor in today’s brand-central market. When customers like your service, they’ll let you know. And when they don’t like it, they’ll let everyone else know.
Learn the key skills needed to build a loyal customer relationship in “Best In Class Customer Service”.This half-day seminar will teach you to understand the customer experience through the eyes of the customer, learn the eight critical C.U.S.T.O.M.E.R. steps and explore excellence in service through standards set by “Best-in-Class” organizations. Whether you’re on the phone or in the boardroom, you’ll walk away with an actionable “best in class” plan for your organization.
Fee includes all training materials & morning beverage.
+MEA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417.Website: www.nasba.org. All MEA courses are basic and do not require prerequisites or advanced preparation. All courses in this catalog are group live.
"MidAtlantic Employers’ Association (MEA) is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM.”
Tuesday, February 21, 2017 9:00 AM - 1:00 PM
King of Prussia, PA234 Mall BoulevardSuite 200King of Prussia, Pennsylvania 19406
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