Grievances and Complaints: Ensuring Compliance with the CoPs, Joint Commission, DNV and OCR
Thursday, April 26, 2018
9:00 am – 11:00 am CST

Registration fee is $225.00 per connection

Program Description:
This webinar will focus on the federal law that is in effect now for hospitals and enforced by the Office of Civil Rights requirements under Section 1557 of the Affordable Care Act. It requires hospitals to have a grievance procedure and compliance coordinator to investigate any grievances alleging noncompliance with this law, including discrimination. The webinar will also review the Joint Commission standards on complaints and DNV Healthcare on grievances and how these crosswalk to the CMS grievance interpretive guidelines.
At the completion of this webinar, participants will be able to:
  • Identify the CMS regulations under grievances
  • Explain the Joint Commission complaint standards in the patient’s right chapter
  • Explain the DNV grievance standard

Featured Presenters:
Sue Dill Calloway, President, Patient Safety and Health Care Education and Consulting

For registration questions, contact Kayla Chatterton at 608-274-1820 or


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