| Question: |
How do I register for the conference? |
| Answer: |
To register for the 2013 VCCS New Horizons Conference, click on the "Register Now" button at bottom of this page.
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| Question: |
What is the deadline for early-bird registration? |
| Answer: |
Early-bird registration ends December 7, 2012. The fee for each vendor level package goes up after this date so don't delay...register today!
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| Question: |
When does vendor registration close? |
| Answer: |
Vendor registration ends February 15, 2013 or earlier if all vendor level slots hae been filled (whichever comes first). |
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| Question: |
What are my payment options? |
| Answer: |
We offer two payment options. They are as follows:
Check
- Checks should be made payable to "Virginia Community College System - Account 998030".
- Mail your completed check to Nancy Harris, Virginia Community College System, Office of Professional Development, 101 N. 14th Street, 15th Floor, Richmond, Virginia 23219. Please remember to note on the memo line "NH2013" and your vendor level.
Credit Card
- We accept Visa, Mastercard, American Express, and Discover.
- This credit card transaction will appear on your statement as "VHN9HG85QZH - VCCSVA002".
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| Question: |
When is payment due? |
| Answer: |
Payment is due upon registration. If the vendor fails to make payment when it is due, the space assignment is subject to cancellation or reassignment at the option of the VCCS, without obligation for refund of amounts already paid.
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| Question: |
Where can I find my confirmation number? |
| Answer: |
You can find your confirmation number in the following two locations:
1. Your saved confirmation email.
We ask all vendors to save their confirmation email registration for future reference. If you're having trouble locating it within your email, you can search the email subject: Registration Confirmed - 2013 VCCS New Horizons Conference.
2. The Already Registered? Link.
Go to the 2013 VCCS New Horizons Conference summary page and below the "Register" button click on "Already Registered?". Below the fields there is a sentence that says:
"To have the Confirmation Number sent to you, enter your email address and click the link below.
Confirmation Number"
Note: You must have the primary vendor registrant's email address that was used to register or it will not work. If you had another individual register on your behalf, please check with them for the correct information.
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| Question: |
How many additional vendor attendees can we bring? |
| Answer: |
Please review the vendor level packages page to determine the number of additional vendor representative you can bring. |
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| Question: |
Are meals included with our vendor registration? |
| Answer: |
No. Meals are not included with vendor registration. |
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| Question: |
Once I register, how long will it take to receive my table location assignment? |
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Vendor registration confirmations recevied by the primary vendor contact during normal business hours, Monday-Friday can expect their table location assignment email to be sent the same day. If vendor registration confirmations are received after normal business hours, the primary vendor contact can expect to receive their table location assignment email the following business day. Vendor registration confirmations received over the weekend can execpt to receive their table location assignment email the following Monday. Please retain this email for your records. |
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| Question: |
Do you have any hotel reservation information for vendors? |
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Yes. All vendor hotel rooms are available at the Sheraton Roanoke (the VCCS overlow hotel). The phone number is (540) 563-9300. Identify yourself as a vendor with the 2013 VCCS New Horizons Conference and ask for the VCCS Vendor Block to receive the special conference rate. Vendors must self pay as no lodging is included in the vendor package. Vendors are welcome to use the dedicated shuttle service that will operate all days of the conference between the Hotel Roanoke and the Sheraton. |
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| Question: |
What if I need to add, remove, or substitute an additional vendor representative? Can we do this? |
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Only the Office of Professional Development staff can make this change. Please email Jennifer Switzer, jswitzer@vccs.edu. We will send you an updated confirmation email once the modification has been completed. Changes must be made prior to March 8, 2013.
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| Question: |
The primary vendor registrant is no longer able to attend the event. How do we modify our registration to register someone else? |
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Only the Office of Professional Development staff can make this change. Please email Nancy Harris, nharris@vccs.edu and be sure to include: the current primary registrant's full name; the new primary registrant's full name, title, phone number, and email address. Providing this information will help us make this change quickly. We will send you an updated confirmation email once the modification has been completed.
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| Question: |
When are the advertisements due for the 2013 VCCS New Horizons conference program? Who do we send them to? |
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Ads are due to Jennifer Switzer, jswitzer@vccs.edu by COB, Thursday, February 28, 2013.
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| Question: |
Are there any ad submission guidelines we need to follow? |
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Yes. You can view the advertisement guidelines under the "Guidelines" tab on the summary page. The vendor guidelines are also available here.
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| Question: |
How soon can we ship our vendor materials to the Hotel Roanoke? |
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Vendor materials can be shipped to and stored at the Hotel Roanoke between Friday, March 22, 2013 - Tuesday, April 2, 2013.
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| Question: |
Do I receive a refund if my company has to cancel? |
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If it is necessary for your company to withdraw as a vendor from the 2013 VCCS New Horizons Conference, you must notify the VCCS in writing at the VCCS Office of Professional Development, James Monroe Building, 101 N. 14th Street, 15th Floor, Richmond, VA 23219, or by email to nharris@vccs.edu. Telephone cancellations will not be accepted.
A vendor may cancel with no penalty if the VCCS receives the request in writing three months prior to the conference. Vendors who cancel in writing between three months and one month prior to the conference will receive a refund of 50% of the vendor level package fee. No refunds will be made for cancellation requests received after one month prior to the conference. The VCCS will confirm receipt of all cancellation notices. VCCS will only honor cancellation requests whose receipt has been confirmed.
To view the refund policy for each vendor level package, click here.
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| Question: |
Will the Office of Professional Development staff send me an invoice for billing or receipt of payment? |
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After completing the registration process, you will receive a confirmation e-mail. Please keep this e-mail as it will reference your confirmation number and a link to gain entry to your registration details. From the link you may view your registration or payment status as well as make any modifications necessary. You will have until March 22, 2013 to make any modifications to your registration.
Additionally, please use the information on the "Confirmation" tab as your invoice for billing or receipt of payment. The Office of Professional Development staff will not send additional invoices unless specifically requested.
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| Question: |
What if I have additional questions not shown on this list? |
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Please contact the event planner Nancy Harris, nharris@vccs.edu. |
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