Speakers

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Adam Miles
Adam Miles, owner of Miles Preservation in Southern California, has over 15 years of property preservation experience. He began his career in preservation in 1995 and in 1997, he formed Miles Preservation, LLC.

As Miles Preservation continued to do excellent work, more clients and contractors were added, and over the years what started as a “one-man shop” has turned into a thriving, premier regional preservation company recognized nationwide in the industry. Miles Preservation currently services five national clients in four western states with the help of over 180 preservation contractors and 15 office staff.
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Scott Nerdin
Scott Nerdin has worked in Nationals and owned several multi-state preservation and inspection companies throughout his 25 years of experience in the Mortgage Field Service industry. Most recently, Scott has applied that experience as CEO and co-founder of InspectorADE, an innovating software and service for inspection processing.
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Daren Blomquist
Daren Blomquist is Senior Vice President of Communications at ATTOM Data Solutions (formerly RealtyTrac), where he directs ATTOM Media, a division of the company that publishes original real estate reports sourced from the ATTOM Data Warehouse, the nation’s most comprehensive property database.

ATTOM Media real estate reports are cited by thousands of media outlets nationwide — including all the major news networks and leading publications such as The Wall Street Journal, The New York Times and USA TODAY. Daren has been quoted in hundreds of national and local publications and has appeared on many national network broadcasts, including CBS, ABC, CNN, CNBC, FOX Business and Bloomberg.

Daren is also executive editor of the Housing News Report, a monthly newsletter published by ATTOM Data Solutions and named best newsletter by the National Association of Real Estate Editors in 2015 and 2016.

Prior to becoming senior vice president of communications in 2016, Daren held several positions with the company over the years, starting out as a member services representative, then managing the customer service team before becoming marketing communications manager in 2005, director of marketing communications in 2010, and vice president in 2012.

A graduate of Trinity International University in Deerfield, Illinois, Daren lives in Mission Viejo, California.
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Nickie Bigenho
Nickie Bigenho is vice president of operations for Mortgage Contracting Services, a nationwide provider of property preservation, inspections and REO property maintenance to the financial services industry. Her responsibilities include oversight of operations for a client with a government portfolio, account relationship management, and subject matter expertise on FHA conveyance requirements.

Prior to joining MCS, Bigenho worked for Bank of America (formerly known as Countrywide Home Loans) for nearly 15 years, where she had responsibilities over the release of lien, payoff, cash management, foreclosure and compliance processes. Bigenho worked for HomeFed Bank as branch manager with responsibilities including loan origination, deposit retention and sales development prior to joining Countrywide Home Loans. She is an active member of the MBA, and she is chair of the National Association of Mortgage Field Services (NAMFS) Government Relations Committee.

Bigenho earned a Bachelor of Arts degree from the University of California, Santa Barbara. She resides in Richardson, Texas.
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David Swanson
Dave Swanson is vice president and leader of Asset Management operational teams for Wells Fargo Home Lending (WFHL). In this role, he is responsible for multiple functions including: inspections, pre-foreclosure maintenance and repairs, hazard insurance claims, and property registration ordinance compliance.

Swanson joined Wells Fargo in 1994. Prior to his current role in Property Preservation, he supported the WFHL Servicing organization in a strategy consultant position. Prior to that role, he worked in Strategic Planning across the Consumer Lending businesses, including credit cards, auto loans, student loans, and personal lines of credit.

Swanson earned his Bachelor of Arts degree in 1994 with a double major from Cornell College in Mt. Vernon, Iowa, and completed the Executive Masters of Business Administration program from the University of Iowa in 2012. He currently is a participant of the Mortgage Bankers Association (MBA) Future Leaders Program for 2016, and he is based in Des Moines, Iowa.
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Paul Magaha
Paul is the Director of Industry Relations for Assurant Field Services. In this capacity he is responsible for monitoring and vetting regulatory and legislative changes that impact the field services industry and is also responsible for the company’s community outreach efforts. Previously Paul held a similar position with ServiceLink Field Services.

Paul has over twenty years’ experience in mortgage servicing and servicing related positions including 20 years in field services.

Paul holds both B.A and M.A. degrees from Syracuse University.
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Jodi Gaines
As CEO, Ms. Gaines has built CRFS into a highly successful and respected industry leader offering a full range of claims management solutions. With over 24 years of default and claims industry experience, she brings a wealth of knowledge and insight to the post foreclosure mortgage claim filing industry.
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Yan Zang
Yan Zang is the co-founder and president of EZinspections, the leading mobile and cloud-based field service automation system processing over 9 million work orders a year.

After receiving his Ph.D. degree from Stanford University, Yan spent 8 years in Silicon Valley’s high tech industry, with experience spanning hardware, software engineering, product design and management. Since 2000, Yan has collaborated with industry experts and co-founded a number of start-up companies providing technology solutions to financial services and field service industries.
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Chuck Sockol
Chuck is Vice President of Industry Relations and Account Management at Aspen Grove Solutions. He joined AGS, a leading enterprise provider of property related technology solutions, in 2014 and is primarily focused on their vendor compliance and management solutions customer base and Aspen iRecord®. Chuck has specialized in field operations and vendor management since 1997. He has extensive and diverse experience in the sourcing, training, coaching, and performance management of field service personnel in a variety of service venues, including the mortgage and automotive financial services industries. He has developed and deployed vendor networks to implement field service programs including: data collection; inspection; audit; and preservation, maintenance, and construction services. Prior to his time in field services, he spent eight years in the insurance industry in roles including property and injury claim handling, automation and procedure audit and training, and claim department management. Chuck served in several roles at NAMFS including committee chairman, board member, and vice president. He earned a Bachelor of Arts degree at Baldwin-Wallace University.
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Tim Meyer
Mr. Meyer serves as Vice President of Field Services where he leads the field services business unit which provides comprehensive property preservation, inspection, repair and specialty services and solutions for pre-foreclosure (PFC), pre-sale and post-sale FHA, REO, rental property and conventional residential portfolios on a national scale. Before joining Altisource in September 2014, he served as Of Counsel at Nelson Mullins Riley & Scarborough LLP, Counsel at Health Care REIT, Inc. and Associate at Stites & Harbison PLLC. Mr. Meyer began his career as Associate Counsel with Windrose Medical Properties Trust in 2003 and is a licensed attorney (Tennessee). He holds a Juris Doctorate from Vanderbilt University Law School, a Master of Business Administration with a concentration in Finance from Vanderbilt University Owen Graduate School of Management and a Bachelor of Arts in Economics from the University of Illinois at Urbana-Champaign.
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Keith O'Donnell
Keith O’Donnell is the Vice President and General Manager at Laudan Properties LLC, a Twinsburg, OH based regional field services company covering 16 states for inspections, preservation and rehab/repair services. Keith joined the Laudan team in 2013. Since his arrival, Laudan has been recognized as one of the fastest growing companies by the Weatherhead 100 and Inc. 5000. Prior to joining Laudan, Keith held the positions of VP of Supplier Relations and VP of Inspections with LPS Field Services from 2007 to 2012 and VP of Operations at JGM Property Group from 2012 to 2013. Prior to entering the field services industry, Keith worked in the mortgage origination industry from 1987 – 2007, most recently at National City Bank in Cleveland, OH. Keith earned a degree in Mathematics from Pennsylvania State University.
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Eric Miller
Eric accepted the role of Executive Director of NAMFS, the premiere industry trade association, in January 2011.

Prior to taking on this position he served as President of NAMFS for the past two years and was responsible for driving LPS Field Services’ Business Intelligence initiatives. During his seven year relationship with LPS, Eric gained experience in a variety of leadership positions, including Operations, Industry Relations and Supplier Relations. He has been actively involved in the industry since 2004 and has participated in the M&M II and III discussion panels, as well as serving as a USFN panelist.

During his tenure as NAMFS President, Eric focused on bridging the gap between suppliers and servicers as it relates to field service issues. In his new role he intends to continue this trend. Prior to joining LPS, Eric was involved in the environmental industry at leading firms specializing in consulting and field service.
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Matt Zoldowski
Matt started in the field services industry covering Ohio and Michigan. He and his partners developed PPW to meet the needs of their growing business. As PPW grew, they had to make a decision. In January of 2011, they closed their contracting business so they could devote all their time and energy to PPW. Matt uses his knowledge gained from his own experiences, and the experiences of others, to help his clients run better, more profitable companies.

Property Pres Wizard (PPW) is a web-based work order management system designed by contractors for contractors. It is designed to track work orders, photos, notes, bids, and invoices. As well as keeping track of your history at each property.
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Oscar Posadas
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Marco A. Leyte-Vidal
Marco is a government relations attorney for Assurant, Inc., a leading insurance and mortgage services provider. He is based out of Assurant’s Miami, FL, office and provides government relations support for NAMFS member company, Assurant Field Asset Services. Prior to joining Assurant in his current role, Marco practiced complex commercial and insurance litigation at a private firm in Miami.
Marco attained a B.S. in political science from the University of Florida and his Juris Doctorate from Florida International University.
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Dave Obert
David Obert is the assistant vice president of XactPRM. David works side by side with XactPRM customers, developers, project management, and quality assurance to ensure that XactPRM is meeting and exceeding customer needs. David began his work at Xactware in 2004 with Xactimate’s quality assurance team, later filling roles in quality assurance and project management, and as director of quality processes. David has a bachelor’s of science degree in information technology and an MBA from Colorado State University.
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Steve Schmidt
Steve has been leading the EZ inspections sales team for 6 years. Before EZ Inspections, Steve spent many years in corporate sales in the insurance industry, selling loss control inspections, data analytics, form language and other insurance related offerings. In addition to targeting mortgage inspection and property preservation, Steve is actively looking to expand EZ Inspections customer base to other industry verticals where field services are needed, such as rental & vacation rental properties and BPO management.
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Melissa Bunker
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John Long
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Paul Palmer
Mr. Palmer offers over 15 years of experience in designing efficient business processes, building automation systems, and creating new products in niche areas using technology to solve specific problems. He has experience in many industries including mobile, industrial engineering, process automation, control systems, distribution and manufacturing. Mr. Palmer has designed solutions for a wide spectrum of customers ranging from emerging companies to large global enterprises, and holds a US patent related to automated data collection systems in mistake prevention.
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Justis Smith
Justis Smith is the Vice President of Client Relations at Rowe Enterprises, Inc. (REI). She began her career with REI after graduating from college in 2000. She spent two years in the field as a subcontractor then began working with her family in office operations. Over the years, Justis has worn many hats. She is now responsible for overseeing the office staff and assuring strong relationships with some of the largest servicing companies in the industry. She orchestrates the annual REI Vendor Conference where the staff and contractors come together to learn new industry and client standards. She always provided excellent customer service by performing her work to perfection and learning how to provide our clients with exactly what they required at each trip to the property.

Justis has been an active member of NAMFS for over 12 years and is currently a regional board member. She is also very involved in her community growth and preservation. She currently services on the board of directors for Kiwanis Club of Starke, Recording Secretary for the Woman’s Club of Starke, and is the Chairman of the Board for the North Florida Regional Chamber of Commerce.
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Sherri Johnston
Sherri began serving on the AACE Board in 1997 when she was elected as 3rd Vice President in Hagerstown, Maryland. She was re-elected in 1998 in Phoenix, Arizona. In 1999 she was elected as 1st Vice President and chaired the Conference Committee for the St. Louis Conference. In 2000 she was inducted as AACE President in Fort Lauderdale, Florida and was the President going into the 2001 Novi, Michigan Conference. In 2002-2003 she was appointed by the AACE President to serve again as the 3rd Vice President since the elected candidate was unable to serve. In 2004 she was selected as AACE Code Enforcement Officer of the Year in Phoenix, Arizona. In November of 2009, Sherri was elected as AACE 1st Vice President and chaired the 2010 Glendale, Arizona Conference Committee. She served as President at the 2011 Nashville, Tennessee Conference. In 2012, when she became Past President, she became the Editor of the AACE Newsletter and Chaired the Nominations Committee. She served as Editor of the AACE Newsletter until December 2016. In November of 2012 Sherri was given the title of Ambassador at Large for AACE at the St. Charles, Missouri Conference. This was the first appointment of its kind for AACE. In March of 2013 Sherri was appointed to serve as the acting 1st Vice President since the elected candidate was unable to fulfill the duties of the office. She served as Conference Committee Chair for the 2013 Oklahoma City Conference. At the 2014 Conference in Rosemont, Illinois Sherri received the President’s Award of Excellence and an Honorary Lifetime Membership with AACE. Sherri was the third recipient of the President’s Award of Excellence in the history of AACE.

Sherri has served as AACE’s Liaison to Educode since 1997 and was instrumental in helping the Southern Nevada Chapter of the ICC put together a contract between Educode and AACE in 2004. Sherri also served for five years on the Community Relations Panel for the National Property Preservation Conference in Washington, D.C. and Chicago which was sponsored by Safeguard Properties. She was also instrumental in the partnerships with the International Code Council, Keep America Beautiful and Santiago Canyon College which is located in Orange, California.

Sherri retired from Code Enforcement after 30 years of service on January 15, 2015 and is still active with the American Association of Code Enforcement.
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Steve Salimbas
Steve is the CEO of Ally Connect. He is an expert in creating agile business solutions, allowing companies to anticipate and then quickly adapt to today’s evolving business environment. With nearly 20 years of real estate and technology subject matter expertise, including construction, insurance, architectural and business consulting, his current focus is on automated compliance management solutions that allow companies to focus on their core businesses, while still allowing them to hold the highest of compliance standards. Steve leverages a history of leadership excellence, strategic planning, and partnership building to accelerate business profit performance, growth, enhanced operational efficiency, dive change management initiatives, compliance initiatives and deployment of new processes and technologies. Steve holds a BS and an MBA in strategic planning and operations.
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Jill Cannon
With over a decade of experience in mortgage services, Jill has worked with multiple companies, including Mortgage Contracting Services, Mortgage Specialists International, and Corelogic (formerly known as First American Field Services). In that time, Jill's responsibilities have included inspection and property preservation oversight, hazard claims, as well as vendor, client, and investor relations with an emphasis on FHA conveyance and compliance.

Jill earned a Bachelor of Arts from the University of Oklahoma. She and her family reside in Claremont, New Hampshire.
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Denia Ray
Denia Ray is a proven corporate leader with an entrepreneurial philosophy who inspires and motivates teams. Her 30+ year real estate career includes property preservation, appraisals, technology, remodeling, property management, leasing, HUD management & marketing, REO-to-rental and asset management of both residential and commercial portfolios. She was instrumental in successfully ramping up the first national single-family property management business in the nation, for a publicly traded $2.5 billion dollar corporation with over 17,000 tenant-occupied properties. Prior to that, Denia was SVP of one of the largest property preservation companies in the nation, handling over 120,000 assets monthly. At the time the housing markets were crashing, she managed the Junior Lien Team and West Coast Asset Management Team for Merrill Lynch, handling a national REO portfolio of 7,000+ assets, with closings exceeding 1,000 per month. Ms. Graham’s HUD experience as a prime contractor spans 25 years and has included mortgagee compliance, preservation, review appraisals, QC inspections and asset management.
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Robyn Markow
Robyn Markow is AVP of Client Relations at Quality Claims Management Corp. She partners with operations as a liaison between Quality and its servicer partners ensuring client performance and customer service expectations are exceeded. Prior to joining Quality Claims, Robyn held a management position at a competing company for more than 10 years. During that tenure she managed both operations and client relationship teams for hazard and mortgage insurance clients. Her passion is in identifying creative and cost saving solutions for her clients. Robyn holds a Bachelor of Arts from Texas A&M University and is working on her Juris Doctorate.
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Tim Doehner
Tim began his career in default mortgage services as a Collection/Foreclosure Manager. His field service career began in 1983, and included owning his own company, before joining Universal Mortgage Services in 1988. What followed was a 23 year relationship with the organization that is ServiceLink Field Services today.

Having held several numerous management roles while at LPS and its predecessors, Tim was appointed Executive Director of NAMFS in 2007 while maintaining his relationship with LPS. In 2009, the Executive Director position was made full time and under Tim’s leadership at NAMFS, the association’s membership almost doubled and the financial health of the organization was stabilized. An opportunity to lead two regional preservation organizations took Tim to Florida and Massachusetts in 2011 and 2013, respectively.

Tim is currently the owner of Cardinal Inspection Services LLC which operates in Northeast Ohio. In May 2017, Tim joined EZinspections & Preservation as its Vice President of Client Services. Tim has been fortunate to have had the opportunity to sustain a long term relationship with the mortgage field service industry and continues to be a strong advocate of NAMFS and the varied programs that the association offers.
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Stephani Cute
With over 9 years of operational excellence, Stephani is a results driven leader with a keen focus on regulatory compliance and exceeding key performance metrics goals. In her current role as VP of Default Servicing with First United Bank, Ms. Cute wears multiple hats and is responsible for Property Preservation, REO, Vendor Management, Customer Service, Collections, Loss Mitigation, Foreclosures, Bankruptcy and Claims. Prior to joining First United Bank, Stephani supervised numerous teams on the default side for companies such as Acqura Loan Servicing and Saxon Mortgage.
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Steve Gilliland
A member of the Speaker Hall of Fame, Steve Gilliland is one of the most in-demand and top-rated speakers in the world. Recognized as a master storyteller and brilliant comedian, he can be heard daily on SiriusXM Radio’s Laugh USA. With an appeal that transcends barriers of age, culture and occupation—plus an interactive and entertaining style—Steve shows audiences how to open doors to success in their careers, their relationships and their lives. Presenting to over 250,000 people a year, more than two million have now heard him speak, with audiences encompassing nearly three dozen industries. Steve has the distinction of speaking in all 50 states and in 15 countries. As one newspaper stated, “Steve is what happens when the humor of a stand-up comic collides with the inspiration of motivational speaker."
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Derek Weathers
Weathers, 29, oversees a network of over 100 contractors spread out over 8 states. He is responsible for the training, on boarding, and continuing education of all contractors and employee crews.

Derek has over 5 years experience in the property preservation field, serving in multiple roles in the preservation industry, including crew leader, processor, and operations manager for Ironhorse Property Preservation before joining PPM in October 2014.

Derek is a US Army reservist with 10 years of military experience split between 5 years on active duty with the 4th Infantry Division at Fort Carson, CO and 5 years in the Army Reserve. Derek deployed in September 2008 in support of Operation Iraqi Freedom.

Derek holds an associates in business management from Hill College in Cleburne, TX and has been accepted into the UT Arlington School of Business as he pursues his Master of Business Administration.
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Mary Stewart
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Ruth B. Kraft ESQ.
Hon. Ruth B. Kraft is of counsel to the BM&M Team firm, focusing on employment and labor law. She advises business organizations on matters with respect to wage/hour disputes, employee misclassification, employment policies and procedures, termination, and compliance with state and federal laws. Her practice is comprehensive, covering business strategy as well as litigation before governmental bodies and in the courts.
Prior to joining BMM, she founded and chaired the employment law group at a small Garden City, New York after a long career on the bench, most recently at the New York State Department of Labor, with chambers in Brooklyn. She began her career as an associate at one of the most distinguished law firms in the country prior to joining the faculty of New York University, where she was recognized for excellence in the teaching of law, business ethics and medicine.
Ms. Kraft holds a Bachelor of Arts Degree, Summa Cum Laude, with distinction in Political Science, from Queens College, where she was elected to membership in Phi Beta Kappa and was awarded a New York Urban Fellowship. She is a graduate of the Yale Law School, where she studied under the preeminent luminaries of 20th century jurisprudence. Her doctoral thesis, “Informed Consent in the Treatment of Breast Cancer”, is in the permanent collection of the Sterling Memorial Library of Yale University and forms part of seminal research in the field of medical law. Subsequently, she holds a certificate in Alternate Dispute Resolution from Harvard Law School. She is admitted to practice before the Courts of the State of New York, the United States District Courts for the Southern and Eastern Districts of New York and the United States Supreme Court.
She is also a member of the employment law committee of the Federal Bar Council and has lectured nationally on the Americans with Disabilities Act. She recently authored a pioneering settlement agreement in the ADA context which was the first such agreement in the United States under section 1557 of the Affordable Care Act with respect to effective communication in the healthcare setting.
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Victoria Stevenson
Vickie sets Allied’s direction. A real estate expert with more than 25 years of executive experience, Vickie has a track record of building and maintaining productive relationships and maximizing performance in all aspects of business. Prior to founding Allied, she served as client services director at Asset Management Specialists, Inc., where she managed relationships for key accounts and worked with clients to identify and develop cost-saving strategies. Her past experience also includes management roles at Wachovia and Wells Fargo. Throughout her career, Vickie’s primary focus has always been to improve the marketability and profitability of small businesses.
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David Jackson Jr.
David is one of the key reasons why we are so immensely excited about the possibilities of Allied. He has an occupational background of over eight years in business development, government procurement, management, quality control, vendor management/sourcing and sales. David has achieved the majority of his professional goals due to his ambition and ability to exceed all expectations set before him. David has also built quite a reputation for him self based on integrity and his ability to cultivate and maintain long lasting client relationships. This ability has been used to liaison with diverse socioeconomic small businesses and the local and state agencies here in the state of Texas and now expanding nationally. Over the years he has also been very active in regards to fostering economic development, designing and implementing diversity and inclusion policies and strategies, as well as aiding small businesses with business process improvement initiatives directed at revenue generation, sustainability as well as the government procurement process. David has a contagious work ethic, passion, and “lead by example” attitude which has earned him the respect of his peers, some many years his senior, and his community.
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Shmulie Schochet
I began my career in the Mortgage Field Service industry back in 2008 when I started my own Preservation and Capital Repairs company in New York. By 2016 the company was managing thousands of assets in 10 states for half a dozen clients which included National Asset Managers, Service Providers and Hedge Funds.

Throughout this incredible journey and learning experience, I came to realize that the industry still had a lot of room for fundamental growth and improvement. For years the industry had been grappling with the technological demands of the modern business world, and the need for a more proficient and adept software solution was becoming more necessary than ever. Such a product needed to include a high-speed cloud-based platform coupled with a well-organized, modern and user-friendly interface. The potential of such a high functioning product would undoubtedly support an exponential boost in business management capability, while simultaneously lowering overhead costs for companies across the board.

As the years went on I came to realize that many national service providers were besieged with exceedingly outdated and overpriced in-house software programs that were hindering their potential for expansion and growth. Leading many to actively seek an alternative outsourced solution.

East Point Systems, founded in 1996, is a successful and widely-used products such as Field Comm, Infield Express & Client Direct. EPS currently boasts an elite team of cutting-edge coders, web developers and leading tech specialists set on reaching this goal.

Fieldforward.com features a cloud-based operating system coupled with a highly functioning and easy-to-use interface that makes day to day operations far more organized and streamlined. The system works for everyone from national asset managers and service providers to regional's and individual contractors.

With over 20 years of knowledge and experience, we're the leading solution for all Mortgage Field Service technology.
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Jeff Posival
Jeff Posival is the Director of Property Compliance for the Las Colinas Association in Las Colinas, Texas. He has also served as a Multi-Family Housing Inspector for the City of Irving, Texas Code Enforcement Department. Prior to his time with the City of Irving he was the operations manager for a third-party inspections and warranty management company for new construction. In total, he has 25 years of construction experience. He holds a Bachelor’s Degree in Organizational Management and a Master’s Degree in Teaching and Learning with Technology. He also holds an ICC Property Maintenance and Zoning Certification and a Registered Code Enforcement Officer License with the Texas Department of State Health Services
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Joe Iafigliola
Joe Iafigliola is the vice president of vendor management for Safeguard. Joe leads our vendor recruiting, sourcing, execution, controls, and field quality control teams.

Joe has been in a wide variety of roles in finance, supply chain management, information systems development, and sales and marketing. His career includes senior positions with McMaster-Carr Supply Company, Newell/Rubbermaid, and Procter and Gamble.

Joe has an MBA from the Weatherhead School of Management at Case Western Reserve University and a bachelor's degree from The Ohio State University's Honors Accounting program.
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Sreepriya Kowshik
Sreepriya Kowshik is an MBA graduate with over 15 years of experience in Mortgage and Operations. A university rank holder in her under-graduation, she has completed her Senior Management Programme from Indian Institute of Management, Calcutta and also holds a Certificate in Mortgage Advice and Practice from Institute of Financial services, UK. She has extensive experience in working in Indian and US mortgage companies, and has hands on experience in Six sigma and lean techniques, and is a green belt trained professional. Her experience in mortgage industry comes from Premier Institutions like HDFC, ICICI, GE Money and Altisource. She has won several awards for Corporate Social responsibility and her efforts in executing Tsunami Relief programme in India.
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Bob Whelan
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Heather Beers Burt
Heather Beers Burt is a Managing Partner of Beers Housing, Inc which is a WOSB (Woman Owned Small Business). She holds licensing in General Contracting, Real Estate and Appraisal. After over 15 years of Leadership, she has a special talent for understanding the importance of managing within client guidelines and is very involved in the day to day operations. Heather thrives on challenges and leads in a "hands on" management style in developing and promoting change and success.

In 2016, Heather and Beers Housing, Inc. was selected to be a part of the SBA's 2016 Emerging Leaders of Atlanta Program. And just recently, Heather and Beers Housing, Inc. was selected to be a part of the 2017 Georgia Mentor Protege Connection Program.

Heather holds a BS from Jacksonville State University, a MS from the University of Alabama and a Ed. S. from Lincoln Memorial University in Leadership and Administration.
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John Lawrence
John Lawrence is the Managing Director of Total Lender Services LLC based in Houston, TX. He and his father purchased Total Mortgage Services in 2004 and scaled the company from a local preservation provider to a regional construction, maintenance and preservation company operating in TX, LA, NM and FL . His experience in construction, computing, IT and global procurement has allowed him to scale multiple business to meet exceedingly complex client requirements. John held positions with Eastman Kodak, FedEx and Johnson&Johnson prior running his own operations. He is a licensed Texas Real Estate Agent, graduated with an engineering degree from the Rochester Institute of Technology and operates an outsource processing company and property management company.

John has been a member of NAMFS for 10 years. He volunteers his time as the Treasurer of Klein Lacrosse Club, is a 4th Degree Knight of Columbus and is also an elected Director for Harris County Municipal Utility District.

John is available for outsource consulting services for members just starting out in preservation or those trying to streamline operations to remain profitable in a competitive preservation industry.
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Lindsey McKown
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Bill Underkoffler
Bill is the Director of Claims for MetroCorp Claims, a national public adjusting company performing hazard claim work for default servicers and property preservation companies. He has been licensed as a public adjuster for twenty- two years, is licensed in 42 states, and has been involved in over twenty thousand claims. Bill was also a construction foreman for 9 years and was involved with every aspect of home construction and renovation. As a result, Bill is recognized as one of the most knowledgeable adjusters in structural losses. Bill is also the Continuing Education Director of the American Association of Public Insurance Adjusters, and has conducted over one hundred seminars and webinars, providing training and continuing education to industry related participants.
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