MCUL & Affiliates
Telephone Collections School
November 16, 2017 | At the Historic Dearborn Inn, A Marriott Hotel

DI Front  DI Lobby

(Easy Access from I-94, M-39 and US-12)
Walking Distance from The Henry Ford Museum of American Innovation and
Giant Screen Experience Theater


Featuring Steve Peterson

Improve Collections, Stay Compliant and Evaluate Progress!

Get ready to learn methods that will increase credit union proceeds from deficiency balances, overdraft checking accounts, auto loans, mortgage loans and unsecured loans of all types.

This one day session covers every aspect of the collection department and is ideal for new and seasoned collection professionals, as well as management personnel. Attendees will learn:
  • The Fundamentals of Telephone Collections
  • Negotiating Skills
  • The Fair Debt Collection Practices Act
  • Skiptracing
  • How to Use the Internet in Collections
  • Top Twelve Collection Tips
Still monitoring the collection department solely on percentages? Steve will share his innovative techniques for monitoring collectors with methods that will help control delinquency and reduce charge-offs significantly.

With over 40 years of experience, Steve will show attendees how to evaluate whether their collection department is set up to succeed or fail, and provide tips to improve collection results.

Speaker, Registration Information and Hotel Accommodations

Featuring Steve Peterson

Steve PetersonSteve is founder of Collection Training Consultants and has over 40 years of experience in the field of collections. His career began with Ford Motor Credit Company, and his has experience as the accounts receivable manager for a large midwestern retail chain. In 1988 Steve joined Mapother & Mapother Attorneys as Law where he was the lead account representative for 14 consecutive years. Today Steve conducts ONSITE training events for companies all across the U.S. and has conducted seminars for 27 different state credit union leagues and 15 banking associations.
Just $169 per person.

Registration & Continental Breakfast | 8:00 – 9:00 am
Session Begins | 9:00 am
Session Adjourns | 3:30 pm

Hotel Accommodations
Rooms are being held until October 27 at the negotiated rate of $139 per night. To book a room, call the Marriott Reservations at 1 (800) 228-9290 or (313) 271-2700 and identify yourself as part of the Michigan Credit Union League Telephone Collections group staying at The Dearborn Inn, A Marriott Hotel. The room rates are subject to applicable state and local taxes (currently 14.00%) in effect at the time of check out.

Click Here to Book Online Accommodations at the historic Dearborn Inn, A Marriott Hotel


  • When

  • Thursday, November 16, 2017
    8:00 AM - 5:00 PM
    Eastern Time

  • Where

  • The Dearborn Inn
    20301 Oakwood Boulevard
    Dearborn, Michigan 48124
    (313) 271-2700

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