Questions & Answers

Question: Where do I send payment if I am paying by check?
Answer:

Make checks payable to:
     AASHTO C/O 2018 Transcomm
     P.O. Box 615051
     Washington DC 20061-5051

Question: What is AASHTO's cancellation policy?
Answer:

Cancelation Policy: There will be a 15% fee to process cancellations prior September 12, 2018 11:59:00 PM, no refunds will be issued after September 13, 2018. No refunds will be issued to those who register but do not attend. You may cancel your registration through CVENT. Instructions for doing so are listed below.

Question: How do I modify/cancel my registration?
Answer: You can modify registration via any email you have received from the event containing the valid weblink to modify/register as well as the “Already Registered?” link on the website located here

If you click on the links in an email sent by Cvent (AASHTO’s registration system), you must follow these steps in order to modify registration: 
a. Click on the “My Registration” tab. 
b. Enter their Confirmation Number.
*Note: You may also click on the "Send my Confirmation Number by email" link to retrieve this number if necessary.  

If you click on the “Already Registered?” link on the event web page, you must follow these steps in order to modify registration: 
a. Enter the First Name, Last Name, Email Address, and Confirmation Number used to register for the event. 
b. Click OK 

Once you have entered your information and clicked OK, you will be taken to the "My Registration Page", at which point you will follow these instructions: 
a. Click on the Modify tab, to view the Modify Registration page. 
b. To modify your Information (i.e. contact information or registration questions) click on the icon. 
c. To modify Registration Items (i.e. admission items, tracks, sessions, and optional items) click on the icon.
d. You will be taken to the appropriate page of registration where you can modify text or make changes to item selections. 
e. Once you have made these changes, click Next. 
f. You will return to the original Modify Registration page. Click Next again to move to the Summary & Payment page to complete the modification. 
g. On the Summary and Payments page, you will see an overview of all of the selections made, as well as amount owed (if any). Select the Payment Method if applicable. 
*Note: Any items eligible for a refund will be processed according to the refund policy. New items that have been added to the registration must be paid for using one of the payment methods available. 
h. Click Finish. 

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