In Collaboration with the Collections Consortium

Just $169 per person. Includes registration, continental breakfast, lunch and snacks.

Sponsored by Holzman, Corkery PLLC


Become a More Effective Collector

Sharpening Your Collection Skills
Featuring John A. Zimmer
Director of Training & Development, Credit Today.net and
President, Receivable Training Associates, LLC   
   

                                        

Topics Covered
  • The Difference Between a Collector and Telemarketer
    Understand the concept of being a professional collector and how that is so important to achieving excellence.

  • Collectors Are Skilled Communicators
    Learn why effective telephone collectors are skilled communicators.

  • Understanding the Credit & Collection Process
    Exceed performance goals set by management with insider insights on how.

  • Collecting While Keeping Members
    Discover how to learn to listen "between the lines" and create a “recurring relationship.” 

  • Effective Telephone Voice 
    Get detailed instruction on aspects of voice quality such as pitch, accent, volume, clarity, tone, grammar, inflection and pacing.

  • Listening Skills
    Make listening skills a core value to elevating effectiveness and professionalism.

  • Collection Techniques 
    Look at how to be a more successful collector, basic telephone techniques, the importance of the first call, leaving messages and more.

  • Negotiation Skills
    Become empowered with top notch negotiation skills that offers an ROI far more than the cost of training!

  • Overcoming Objections 
    Identify the difference between stalls and objections and learn how to ask for the payment assertively while using information gathering techniques.

  • Time Management Skills 
    Conquer desk clutter, eliminate distractions and make scheduling the toughest calls the most important -- all to eliminate wasted time. 

  • Putting it All Together 
    Wrap-up time will clarify all questions and help attendees bring the training components together to be a more effective collector.




Details

  • When

  • Wednesday, May 2, 2018
    8:00 am - 4:00 pm
    Eastern Time

  • Where

  • Detroit Marriott Troy
    200 W Big Beaver Rd
    Troy, Michigan 48084
    USA
    (248) 680-9797

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