This event and Waitlist is now full. Thank you for your interest and we hope to see you at next year's event.

MCUL & Affiliates
Credit Union Call Center Conference

Includes Opportunity to Tour Two Credit Union Call Centers!

October 29-30, 2018

Michigan State University, East Lansing
The James B. Henry Center for Executive Development

An Amazing Value! Only $399 per person

Conference: October 30 | 8:00 am - 3:30 pmCCC Cover Photo

  • Keynote Presentation: 
    Best Practice from Credit Union
    Call Centers Across the Country

    Featuring Don Arkell
  • Frontline and Management Track Topics
  • Top Industry Speakers
  • Discussion Group Hot Topics and Roundtables

Plus, Optional Pre-Event: October 29 | 6:00 - 9:00 pm

  • Call Center Tour and Dinner at MSUFCU!

MSUFCU Outside

Choose Networking Event and Tour at MSUFCU the Evening of October 29!

Insights for Call Center Managers

  • Hot Topics: Discussion Group for Managers
  • Staffing the Call Center with Skill
  • The Call Center: A Place for Innovation
  • Metrics & Measurements: What Must Happen on Every Call
  • Bonus! Roundtable Topics for Managers

Bonus! Optional Tour for Frontline Staff AND Managers

LAFCU Call Center
Take advantage of seeing a call center in action at LAFCU in Lansing! Bring along questions and leave with new insights.


  • When

  • Monday, October 29, 2018 - Tuesday, October 30, 2018
    6:00 PM - 4:00 PM
    Eastern Time

  • Where

  • Michigan State University - James B. Henry Center for Executive Development
    3535 Forest Rd
    Lansing, Michigan 48910
    (517) 353-4350

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