MCUL & Affiliates
Credit Union Call Center Conference

Includes Opportunity to Tour Two Credit Union Call Centers!

October 29-30, 2018

Michigan State University, East Lansing
The James B. Henry Center for Executive Development

An Amazing Value! Only $399 per person

PLEASE NOTE: Due to popularity, the Call Center Conference is sold out and the wait list is at capacity. To be added to the list to be notified of next year's event details, please send your name, title, credit union and email address to Educate@mcul.org.

Conference: October 30 | 8:00 am - 3:30 pmCCC Cover Photo

  • Keynote Presentation: 
    Best Practice from Credit Union
    Call Centers Across the Country

    Featuring Don Arkell
  • Frontline and Management Track Topics
  • Top Industry Speakers
  • Discussion Group Hot Topics and Roundtables

Plus, Optional Pre-Event: October 29 | 6:00 - 9:00 pm

  • Call Center Tour and Dinner at MSUFCU!

MSUFCU Outside

Choose Networking Event and Tour at MSUFCU the Evening of October 29!






Insights for Call Center Managers

  • Hot Topics: Discussion Group for Managers
  • Staffing the Call Center with Skill
  • The Call Center: A Place for Innovation
  • Metrics & Measurements: What Must Happen on Every Call
  • Bonus! Roundtable Topics for Managers


Bonus! Optional Tour for Frontline Staff AND Managers

LAFCU Call Center
Take advantage of seeing a call center in action at LAFCU in Lansing! Bring along questions and leave with new insights.

 



  • When

  • Monday, October 29, 2018 - Tuesday, October 30, 2018
    6:00 PM - 4:00 PM
    Eastern Time

  • Where

  • Michigan State University - James B. Henry Center for Executive Development
    3535 Forest Rd
    Lansing, Michigan 48910
    USA
    (517) 353-4350

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