2019 Annual Convention & Exposition

Center Stage! Opener, Special Guests and Keynotes

Thursday, June 6 | 9:15 am  – 11:15 am   

Opener and Special Guests
Ambassador Ballroom, Level 3

  • Karen Church, Chair, CU MCUL & Affiliates
  • Dave Adams, President/CEO, MCUL and CU Solutions Group
  • Patty Corkery, EVP/COO, MCUL & Affiliates

Keynote | A Complaint Free World:
How to Stop Complaining and Start Enjoying the Life You Always Wanted
Ambassador Ballroom, Level 3

  • Will BowenWill Bown 3x4

Will is a #1 international bestselling author of "A Complaint Free World: How to Stop Complaining and Start Enjoying the Life You Always Wanted." The Complaint Free movement he began in 2006 by handing out 250 purple bracelets and inviting people to use them as a tool to eradicate complaining from their lives, is an idea that has exploded around the world.

To date, more than 11 million Complaint Free bracelets have been sent to people in 106 countries. Will has been featured in thousands of newspaper and magazine articles, and on Oprah, NBC's Today Show, CBS Sunday Morning, The ABC World News Tonight and Fox News Channel. Will is the world authority on complaining--what causes it, why we do it and how to get ourselves and others to stop.

Sponsored by Excess Share Insurance


Friday, June 7 | 10:15 am – 12:30 pm   

Panel Discussion | Serving the Underbanked and Millennials:
Credit Unions Can Find Innovative Ways to Serve Both

  • Dave Adams, President/CEO, MCUL and CU Solutions Group
  • Lisa Servon, Author, The Unbanking of America
  • Kevin Foster-Keddie, CEO, Washington State Employees Credit Union
  • Sean King, Consultant, FinTech

Explore trends and opportunities related to competing with payday lenders for small-dollar loans within the landscape of emerging neobanks and challenger banks. With the explosion of B2C FinTech players in areas of P2P, prepaid debit cards, digital-only banking, mobile-based lending, fractional share investing and PFM/Aggregation served their niche opportunities for serving needs and competing for share of wallet with their members.

This moderated panel discussion will lay the groundwork for opportunity and explore solutions for how to fill the needs of the underbanked, with questions being provided from the audience and insights shared by a team of experts.

Keynote | Brand Promise: Over Promise and Over Deliver
Ambassador Ballroom, Level 3

  • Rick BarreraRick Barrera 3x35

    Rick is a nationally acclaimed speaker, marketing consultant and author known throughout the Fortune 500 for his extraordinary speaking ability and his unique approach to brand building. His research on the strategies used by breakthrough brands like Lexus, Starbucks, Apple and American Girl have changed the thinking about marketing forever. Rick has helped hundreds of companies align and re-design their customer experiences.

    Rick’s newest book is "Over Promise and Over Deliver: How to Design and Deliver Extraordinary Client Experiences." Drawing on more than 20 years of in-the-trenches experience, this breakthrough book sheds new light on how brands are really built and offers practical advice to immediately differentiate products, services and companies.

Sponsored by Intuit TurboTax  

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