Expert Panels

Opening Ceremonies Keynote Speaker, Dennis Snow


We are excited to introduce you to this year’s Opening Ceremonies Keynote Speaker, Dennis Snow, who will be presenting on “Creating Magical Experiences.” Dennis will be drawing from expertise he honed as a customer service leader throughout his two decades with Walt Disney World’s “Disney Institute.” Dennis shares his secrets to running a world-class, service-driven organization and how you, too, can “Share the Magic” of what you do.

Dennis is the author of Lessons From the Mouse: A Guide for Applying Disney World’s Secrets of Success to Your Organization, Your Career, and Your Life, and the co-author (with Teri Yanovitch) of Unleashing Excellence: The Complete Guide to Ultimate Customer Service.


Closing Ceremonies Keynote Speaker, Jennifer Spear


We hope to leave everyone feeling empowered to go out and “share the magic” after our event, which is why we will be closing out our convention with a keynote from Jennifer Spear.  Jennifer is a recovering corporate executive who now helps leaders, teams and organizations work and lead UnScripted. Jennifer is going to help us manage the UnPredictable, the UnExpected, and the UnAvoidable.

Jennifer is an Ivey Executive MBA graduate and is an alumni of Second City.  She has worked with organizations such as NASA, Bell, the YMCA, and CMHC and operates a network of leading practitioners and facilitators from a variety of fields around the world through Clean Slate Strategies.  Her upcoming book Unscripted is set for release soon.


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