Conference Schedule

Schedule Subject to Change


Sat, Jan. 26, 2019

8:00 a.m. - 5:00 p.m.    Innkeeping as a Profession (IAP) Workshop

Click here for the full IAP schedule.

Sun, Jan. 27, 2019

8:00 a.m. – 3:45 p.m.      Innkeeping as a Profession (IAP) Workshop

Click here for the full IAP schedule.

11:30 a.m. - 3:30 p.m. Pre-Conference Revenue Management Workshop (separate registration required)

New this year, we're offering an expanded revenue management class to kick off the event. Be sure to register for this special pre-conference class and take advantage of this popular session presented by CABBI Council member and General Manager of San Francisco's Hotel Drisco, John Spear.

4:00 - 5:30 p.m.            Opening Roundtable General Sessions

Join us for our popular roundtable sessions – mini-education sessions led by industry experts on a variety of timely topics. Attendees will get a chance to join three different discussions during this opening session.

5:30 - 6:30 p.m. Opening Reception with the Sponsors


Mon, Jan. 28, 2019 

7:30 – 8:30 a.m. Breakfast and Marketplace Opening

8:45 – 10:30 a.m. Roundtable General Sessions

Join us for another session of our popular roundtable sessions – mini-education sessions led by industry experts on a variety of timely topics. Attendees will get a chance to join four different discussions during this session.

10:30 – 11:00 a.m. Coffee Break in the Marketplace

11:00 a.m. – Noon Concurrent Sessions

Hiring and Onboarding: Finding the Balance of Skill vs. WillChristine Stein, HRserved
Exploring hiring techniques focused on behavioral interview skills, non-negotiables and finding candidates with the right attitude and cultural fit. From there, developing onboarding practices that seek to provide new hires with the skills and training they need to become truly successful in their roles. 

Concierge Service in a 24-hour WorldJeff Tweddale, BookingCenter
In our 24/7 mobile world, a concierge service is more than answering questions for an onsite guest. It starts with the initial booking and progresses to pre-arrival to on-site access to a variety of your inn's services. The modern concierge starts with an introductory “confirmation letter” welcoming guests and informing them of the services your inn and community provide. These are supported by your inn’s web- and mobile-concierge service that automates guest requests and allows self-booking and access to amenities and activities. When handled elegantly, a concierge service solidifies and simplifies a great relationship.

Noon – 1:30 p.m. Lunch in Marketplace

1:30 – 2:30 p.m. Concurrent Sessions

Brand Auditing, Linda Sanpei, Parker Sanpei
Are your guests having a consistent experience with your brand? Learn how to evaluate and improve the consistency of your brand messaging and experience through a variety of channels and touch points. This session will review the ways to align the most common forms of inbound and outbound marketing to ensure that your guests not only have a consistent experience, but know what to expect from your brand.

Pearls of Innkeeping Wisdom Shared
Get your burning questions answered at this session from veteran innkeepers. Submit your questions and learn from their years of experience. (Email your questions to

2:30 – 3:30 p.m. Break in the Marketplace

3:30 – 4:30 p.m. Concurrent Sessions

Exit Strategy – What Exit Strategy??? Positioning and preparing your inn so that it is always ready to be sold. Rick Wolf, The B&B Team and Karen Lynn, former Innkeeper
As an innkeeper we never know when we might need to exercise our option to sell, or when a fabulous opportunity might just come knocking on our door. Join Karen Lynch former owner of the Inn on Randolph and Rick Wolf from the B&B Team as they share their experience of selling their inns and give you valuable tips and strategies on how best to position and prepare your inn so that you and your business are ready when that time arrives.

The Next Big Thing in Cannabis: Tourism and Travel, Brian Applegarth, California Cannabis Tourism Association
In this session, we will explore the exciting and multi-layered cannabis tourism and travel niche. We will share the latest developments, the different tourist profiles, and how lodging facilities might consider innovating and integrating to capitalize on the cannabis tourism opportunity.

4:30 – 5:30 p.m. Happy Hour & Marketplace Closing

6:30 p.m. Dine Around Dinner in Santa Rosa

9:00 p.m. Night Cap

Tues, Jan. 29, 2019 

8:00-8:45 a.m. Breakfast with CABBI & CH&LA Update

9:00-10:00 a.m. Concurrent Sessions

ADA Compliant Websites, Lisa Kolb, Acorn Internet
There is no such thing as guaranteeing an Americans with Disabilities Act compliant website. Inns are being sued across the United States with Florida, New York and California particularly being targeted. A minimum number of rooms may grandfather you from following ADA physical requirements, but it may not necessarily insulate innkeepers from website requirements. The U.S. Department of Justice has not demanded private business websites be ADA compliant, but that doesn't mean innkeepers can't be sued. This workshop will teach you how ADA law can affect your online presence now and in the future.

Panel on Revenue Management
Panelists: E Scot Fuller-Beatty, an Innkeeper/Owner of The Chadwick Bed & Breakfast in Portland, Maine and a Senior Account Manager with ThinkReservations; Josh Wise, Vice President of Customer Success, RezStream, WhiteStone; Moderated by John Spear, General Manager, Hotel Drisco

10:15 – 11:15 a.m. Concurrent Sessions

Wage and Hour Traps in the Hospitality Industry, Jennifer Shaw, Shaw Law Group
California’s wage-hour laws are complex, and many employers in the hospitality industry do not understand their legal obligations. Jennifer Shaw, a nationally respected employment lawyer and SHRM speaker, will cover a number of wage-hour topics, including tip pools, reporting time pay, overtime rules, sick leave laws, rest breaks, meal periods and recordkeeping requirements. Participants will learn how to identify their organization’s opportunity areas in wage-hour compliance. Get your questions answered during this session.

I am a Hotelier “Providing a World Class Experience in a World Class Destination” Derek Eddy, Purple Orchid Resort
Whether you are new to the hotel business or a seasoned veteran, get inspired to be the best hotelier you can be, by doing what you love and loving what you do. This session will focus on revitalizing the simple aspects of your business that may have been lost through time and burn out, or simple inexperience. From customer service to system implementation to back end sales, Derek will motivate, inspire, and challenge you to be the best hotelier you can be!

11:30 a.m. – 1:00 p.m. Closing General Session & Lunch

Who Let the Dogs In: Accommodating Service Dogs, Wallis Brozman and Robert Schwinn, Canine Companions for Independence

Are you seeing an uptick in the number of dogs on your properties? It can be overwhelming to know how to handle service animals and pet dogs—who is legit? Can I charge? What are my rights? This informative session will provide guidance on issues related to service animals in your business and how to exercise your rights as a business while accommodating your guests’ needs. In this seminar we will explore the definition of “service dog,” the Americans with Disabilities Act (ADA) and the behavioral standards you can expect and enforce. We will also review what you can and cannot ask, and helpful ways to broach this subject with potential guests.

We will address facts and myths regarding service animals and introduce you to Canine Companions’ professional training and volunteer puppy raising programs that result in specially trained assistance dogs for children, adults and veterans with disabilities. And no session would be complete without demonstrating the important jobs that a Canine Companions service dog can do for its human partner!

1:20 p.m. InnSpire Conference Committee Wrap-up Meeting

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