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2019 Press Ganey National Client & Executive Leadership Conferences
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  • 2019 Press Ganey National Client & Executive Leadership Conferences

    November 18 - 20, 2019

         
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ELC Agenda

Designed for CEOs and C-suite executives, the Executive Leadership Conference convenes nearly 400 health care leaders to explore the innovative strategies required to improve the safety, quality and experience of patient-centered care and succeed in the dynamic health care environment. Running concurrently with our National Client Conference, our premier executive event offers a unique networking forum, opportunity to share your thoughts and visualize the path toward health care excellence amidst a changing and uncertain landscape.

  • Monday, November 18, 2019
  • Tuesday, November 19, 2019
  • Monday, November 18, 2019
  • 6:30 AM
    Registration
    Optional
    7:00 AM – 8:00 AM
    Welcome Breakfast
    Optional
    8:00 AM – 11:00 AM
    Workshops
    Optional
    11:15 AM – 12:15 PM
    Executive Lunch
    Optional
    12:30 PM – 1:15 PM
    Welcome Remarks

     

    Speaker:
    • Patrick T. Ryan
    Optional
    1:15 PM – 2:15 PM
    Opening Keynote Address

     

    Keynote:
    • Julia Louis-Dreyfus
    Optional
    2:15 PM – 2:45 PM
    Networking Break
     
    Optional
    2:45 PM – 2:55 PM
    Executive Leadership Conference Welcome Remarks

     

    Host:
    • Joe Greskoviak
    Optional
    2:55 PM – 3:45 PM
    From Strategy to Action: Aligning Leadership to Accelerate Enterprise-wide Transformation

    Delivering care that meets the needs of today’s patients and families is a strategic priority for every health care executive. Shifting health care dynamics have made it increasingly difficult for leaders to create actionable strategies that can support their transformational vision across the organization. In this session, Scripps Health chief executive Chris Van Gorder and Dr. Ghazala Sharieff, chief experience officer, will share their systemwide approach for prioritizing and advancing enterprise improvement opportunities.

    Mr. Van Gorder will address the disruptive forces impacting cost, quality, and experience of care, and Dr. Sharieff will provide perspective on how Scripps Health organizes its operational structure to accelerate improvement by addressing the importance of physician involvement and buy-in, as well as the, empowerment of frontline caregivers. Additionally, Van Gorder and Sharieff will discuss the critical elements of a CEO-CXO partnership and how their collaboration has shaped the leadership model and influenced the system’s organizational culture.

    Speakers:
    • Chris Van Gorder, FACHE , Ghazala Sharieff, MD, MBA
    Optional
    3:45 PM – 4:00 PM
    Break
    Optional
    4:00 PM – 5:00 PM
    Honoring the Mission: AdventHealth’s Consumer Transformation

    Terry Shaw, CEO of AdventHealth and Daryl Tol, CEO of AdventHealth Central Division provide an overview and insights into how one of America’s leading faith-based healthcare providers is becoming consumer-focused in delivering services and providing care. They will discuss how the transformation is rooted in the organization’s mission, values and vision; and manifests in a promise of whole person care. All of it culminating in the transition to a national healthcare brand launched in 2019.

    With a current end-goal of becoming a company renowned for its consumer-first approach, the Engage the Consumer imperative is central to achieving AdventHealth’s vision and business goals. Initiatives have been designed to distinguish AdventHealth from its competitors in its reach to the patient’s whole-person care, digital accessibility, ease-of-use across the care continuum and its promise to deliver on consumers’ high-priority asks.

    Speakers:
    • Terry Shaw, Daryl Tol
    Optional
    5:30 PM – 7:00 PM
    Welcome Reception | Marriott World Center, Falls Pool Deck
    Optional
  • Tuesday, November 19, 2019
  • 7:00 AM
    Registration
    Optional
    7:15 AM – 8:15 AM
    Executive Breakfast
    Optional
    8:30 AM – 9:45 AM
    Opening Remarks & Keynote Address: A Powerful Promise
    Optional
    9:45 AM – 10:15 AM
    Networking Break
     
    Optional
    10:15 AM – 11:15 AM
    Accelerating Innovation in Health Care: Strategies for Developing High Performing Teams

    Session Details Coming Soon.

    Speaker:
    • Johnese Spisso, RN, MPA
    Optional
    11:15 AM – 11:45 AM
    Break
    Optional
    11:45 AM – 12:45 PM
    The Chief Executive’s Role as a Steward for Advancing Organizational Culture

    In today’s health care environment, many CEOs are inheriting organizational cultures that require immediate turnaround. Yet when an executive joins an organization with a well-established, high-performing culture, a different set of skills and strategies comes into play. During this session, Sharp HealthCare’s chief experience officer will share the organization’s nearly 20-year journey to transform the health care experience for employees, physicians and patients. And Sharp HealthCare’s newly appointed chief executive Christopher Howard will address his approach to support and advance the current organizational culture while ensuring continuous improvement. Mr. Howard will provide insights on identifying culture drivers and key differentiators, and discuss the steps he has taken to continue to advance The Sharp Experience and position the organization for future success.

    Speaker:
    • Christopher Howard, FACHE, Lynn Skoczelas
    Optional
    12:45 PM – 1:45 PM
    Executive Lunch
    Optional
    1:45 PM – 2:45 PM
    Mapping a New Vision to Meet Patient and Provider Expectations

    If you could start with a nearly blank page and design for what’s possible to deliver on extraordinary patient and provider experiences, what would you do? That was the broad-thinking challenge that Intermountain CEO, Marc Harrison, put to his leadership team in October 2017. Since then, Intermountain has been committed to an enterprise-wide approach to transforming care delivery, with a focus on becoming a nimble, model healthcare system for the future. The disruptive and fast paced change in healthcare made the ‘why’ very clear. In this session, Shannon Phillips, Chief Patient Experience Officer, will share Intermountain Healthcare's journey, highlighting the challenges, the triumphs, and the scraped knees along the way.

    Speaker:
    • Shannon Phillips, MD, MPH
    Optional
    2:45 PM – 3:15 PM
    Networking Break
     
    Optional
    3:15 PM – 4:15 PM
    Earning Loyalty: Innovative Patient Experience Metrics and Approaches

    Virtually all organizations use structured patient experience surveys to understand how well and often they meet patient needs. Yet, as healthcare evolves and we work to meet expectations for access and convenience, leaders must develop new strategies to balance their focus on performance improvement with the need to earn patient loyalty in a dynamic, competitive environment. What metrics most effectively measure loyalty, and how can health care leaders align every caregiver to them? Dr. Boissy, Chief Experience Officer for Cleveland Clinic Health System, will outline a brave, new patient experience strategy that will both challenge your current thinking and leave you inspired to drive change.

    Speaker:
    • Adrienne Boissy, MD
    Optional
    4:15 PM
    Sessions Conclude
    Optional
    7:00 PM
    Load Buses
    Optional
    7:30 PM – 11:00 PM
    The Celebration
    Optional

Lynn Skoczelas, MBA, Chief Experience Officer, Sharp HealthCare
Lynn Skoczelas is the chief experience officer for Sharp HealthCare, a fully integrated health care system in San Diego and home to The Sharp Experience. In her role, Lynn is accountable for system-wide strategies to ensure the integrity and advancement of The Sharp Experience, Sharp's organizational improvement initiative designed to transform the health care experience for employees, physicians, patients and their families.

As part of The Sharp Experience, she leads the design and implementation of the All-Staff and All-Physicians Assemblies - the organization's signature engagement events that celebrate, educate and inspire the more than 20,000 team members of Sharp. She also guides the direction of Sharp University, a corporate university that provides learning and development programs for administrative, clinical and physician leaders.

As a member of the Sharp HealthCare team since 1997, Lynn has served in several clinical and organizational leadership roles, and has been directly involved with the work of The Sharp Experience since its inception in 2001.

Lynn holds a Bachelors of Science in Nursing, an MBA in Health Care Administration and is a certified Pine & Gilmore Experience Economy Expert.
Patrick T. Ryan, Executive Chairman, Press Ganey
Patrick T. Ryan joined Press Ganey as Chief Executive Officer in early 2012, bringing to the company more than three decades of experience working with health care leaders and providers. As a client of Press Ganey for 12 years of his career, Pat understands the value of insights derived from listening to the patient’s voice. A longtime health care executive with a deep understanding of the complexities of managing a health system, Pat has now set out with the Press Ganey team during this transformative period in the industry to partner with health care organizations to improve the safety, quality and experience of care.

Through Pat’s leadership, Press Ganey has advanced the concept of reducing patient and caregiver suffering to achieve a truly patient-centered culture. The company has introduced industry-leading solutions that capture the voice of the patient, physician, nurse and employee to provide deeper insights, advanced analytics and actionable plans to improve the patient experience.

Throughout his career, Pat has worked with health care leaders to improve the quality and safety of care while lowering costs. He has served as a member of the Massachusetts Hospital Association’s Committee on Governance and the Boards of Trustees of the Beth Israel Deaconess Medical Center, Lahey Health and Atrius Health.

Pat is frequently invited to speak on a variety of topics including health care reform and organizational and cultural transformation, and has addressed thousands of health care professionals to further the mission of reducing suffering and improving the patient experience.
Johnese Spisso, RN, MPA, President, UCLA Health; CEO, UCLA Hospital System; Associate Vice Chancellor, UCLA Health Sciences
Johnese Spisso assumed the position of President of UCLA Health, CEO of UCLA Hospital System and Associate Vice Chancellor of UCLA Health Sciences in 2016. She is a nationally recognized academic healthcare leader with more than 30 years of experience, and oversees all operations of UCLA’s hospitals and clinics as well as the health system’s regional outreach strategy.

Before coming to UCLA, Spisso spent 22 years at UW Medicine, in Seattle, Washington, where she was steadily promoted from Chief Nursing Officer to Chief Operating Officer to Chief Health System Officer and Vice President of Medical Affairs for the University of Washington (UW). Prior to UW, as a registered nurse, Spisso rose through the ranks in the 12 years she spent at the University of California Davis Medical Center and directed the critical care, trauma and burn center, emergency services and the Life Flight Air-Medical Program.

Spisso received a master’s degree in health care administration from the University of San Francisco, and a bachelor’s degree in health sciences from Chapman College. She earned her RN at the St. Francis School of Nursing. In addition to serving on several national boards for healthcare, she is active in the community serving on the LA Ballet Board and for the past three years served as Los Angeles Chair of the Leukemia & Lymphoma Society Light the Night Walk and Chaired the American Heart Association’s Go Red for Women Luncheon in 2017. She has received numerous awards and recognition throughout her career, most recently being named in 2019 to Modern Healthcare’s Top 25 Most Influential Women Leaders in 2019.
Christopher D. Howard, FACHE, President & CEO, Sharp HealthCare
Chris Howard is president and chief executive officer of Sharp HealthCare. In his role as President and CEO of Sharp, Howard oversees a workforce of more than 18,000 employees, 2,600 affiliated physicians and 1,800 volunteers. Sharp provides care and services in a fully integrated not-for-profit system that includes four acute-care hospitals, three specialty hospitals, three affiliated medical groups, six urgent care centers, three skilled nursing facilities, home health, hospice, state-of-the-art outpatient facilities and a health plan.

Howard, whose career spans over 30 years, has worked extensively with integrated care delivery systems, hospitals, medical groups and health plans. Prior to joining Sharp HealthCare, Howard served as chief operations officer for SSM Health where he ensured SSM’s hospital, medical group and major business operations in Missouri, Illinois, Wisconsin and Oklahoma delivered exceptional clinical quality, safety and service for all. He also oversaw SSM’s Performance Excellence Organization, system facilities/real estate as well as pharmacy, laboratory and environmental/food services across the system. Prior to joining the system office, Howard held roles as president of SSM Health’s St. Louis and Oklahoma markets.

Howard’s early career work was dedicated to medical group management, clinically integrated network administration and risk-based insurance. In these roles, he held accountability for large-scale medical group operations, clinically integrated network formation and development, as well as health plan development/partnerships. Howard holds a Master of Science Health Care Administration degree from the University of Oklahoma College of Public Health, as well as Master of Arts and Bachelor of Arts degrees from the University of Oklahoma, Norman, OK.
Shannon Phillips, MD, MPH, FAAP, SFHM, CPPS, Chief Patient Experience Officer, Intermountain Healthcare
Shannon leads the Office of Patient Experience at Intermountain Healthcare in Utah and Southern Idaho. The team supports empowered and fulfilled caregivers in co-creating an extraordinary experience that is personalized and caring, supports health, delivers exceptional value and is free from harm. Prior to joining Intermountain, she served as Cleveland Clinic’s first patient safety officer and as associate chief quality officer. She is a pediatric hospitalist with interests in the inpatient care of medically complex children and the overall family-centered approach to patient care.

Shannon is a Senior Fellow in Hospital Medicine and recognized as a “Top Doc” since 2006. In 2018, Modern Healthcare recognized Shannon as one of the 30 top Patient Experience leaders in healthcare. Currently, she sits on the National Quality Forum’s National Quality Partnership Leadership Council, the Expert Panel on Common Formats and the Measures Application Partnership Hospital Workgroup. Additionally, she serves on the Executive Committee of the Council on Quality and Patient Safety of the American Academy of Pediatrics. She has been a visiting professor and invited consultant to organizations in the US and across the globe. Her hope is that healthcare is an empathic and effective human experience.
Adrienne Boissy, MD, MA, Chief Experience Officer, Cleveland Clinic Health System
Dr. Adrienne Boissy is Chief Experience Officer of the Cleveland Clinic Health System and a staff neurologist at the Cleveland Clinic Mellen Center for Multiple Sclerosis. Dr. Boissy leads initiatives to address and improve every aspect of a patient’s encounter with the Cleveland Clinic Health System – from their physical comfort to their educational, emotional and spiritual needs. The Office of Patient Experience is responsible for a range of programs and services across the hospital, including service excellence, communication skills training, spiritual care, bioethics, data intelligence, volunteer services, and the ombudsman’s office. Recent work has focused on patient engagement and the digital experience of the future.

Dr. Boissy co-chairs the Empathy and Innovation summit, the largest independent summit on patient experience in the world. She serves as Editor Emeritus of the Journal of Patient Experience and serves on the advisory board for Option B. She has published extensively about relationships and empathy in healthcare, and advocates for major operational changes in healthcare systems for a more humane experience, noted in her TED talk “Can empathy help heal healthcare?” She has been featured in The Wall Street Journal, NPR, The Washington Post, Forbes, and The Atlantic, among others. A Harvard Macy scholar, she has been nationally recognized as a leading physician executive.
Julia Louis-Dreyfus, Award Winning Actress & Comedian
Julia Louis-Dreyfus earned worldwide acclaim and recognition for her portrayal of 'Elaine Benes' in the hit NBC series Seinfeld, as 'Christine Campbell' in the CBS hit comedy The New Adventures of Old Christine and most recently as 'Vice President Selina Meyer" in the HBO series Veep. Between all shows combined, she has received nine Emmy awards with twenty-two nominations, a Golden Globe award with nine nominations, seven Screen Actors Guild awards with sixteen nominations, two Television Critics Association awards with three nominations, five American Comedy Awards with ten nominations, and has received the Charlie Chaplin Britannia Award for Excellence in Comedy.

Directed by Armando Iannucci, Veep centers on 'Selina Meyer,' the new Vice President of the United States. Louis-Dreyfus won seven consecutive Emmy awards, a Television Critics Award and SAG award for this role, as well as three Golden Globe nominations.

Upcoming, Julia will produce the HBO miniseries, Soldier Girls. The show is based on Helen Thorpe’s 2014 non-fiction book Soldier Girls: The Battles Of Three Women At Home And At War. The book follows the lives of three friends who decided to join the National Guard shortly before 9/11, only to find themselves deployed to Afghanistan and Iraq during one the most tumultuous periods in recent military history.

Louis-Dreyfus has previously received critical acclaim for her starring role in Fox Searchlight’s Enough Said, opposite the late James Gandolfini, Catherine Keener and Toni Collette. Written and directed by Nicole Holofcener, the comedy follows ‘Eva,’ played by Louis-Dreyfus, as she humorously tries to secretly juggle both relationships and wonders whether her new favorite friend’s disastrous ex can be her cue for happiness. This role has snagged Julia a Golden Globe nomination – making her one of the elite few who have had the honor to be concurrently nominated for both a film and television role.

Previously, Louis-Dreyfus premiered Picture Paris on HBO, a short film written and directed by Brad Hall, and co-starring Cesar Award winner Eric Elmosnino. The short follows an ordinary suburban mom (Julia Louis-Dreyfus) whose son is leaving for college and compensates for her empty nest syndrome by carefully planning a life-changing trip to Paris. When her plans go hilariously awry, she finds herself wondering if the things we most desire — passion, revenge, love and Paris itself are possible in our day to day lives. This year, the film played at BFI London Film Festival, Tribeca Film Festival, Santa Barbara International Film Festival and Palm Springs International Film Festival among other festivals around the world.

Her other television credits include multiple appearances on HBO’s Curb Your Enthusiasm which was co-created by Larry David of Seinfeld, a recurring role on Matt Groening’s The Simpsons on FOX, a recurring role in 2003 on Fox’s critically acclaimed Arrested Development, NBC’s 2002 real-time sitcom Watching Ellie, and the TNT animated film Animal Farm to which she lent her voice alongside Ian Holm, Kelsey Grammer and Patrick Stewart. Louis-Dreyfus first made her mark on television during a three-year stint (1982-1985) on Saturday Night Live opposite the likes of Billy Crystal, Christopher Guest and Eddie Murphy. She subsequently hosted the show twice, becoming the first female former cast member to return as host.

Feature film credits include Disney’s Planes; Pixar’s animated hit A Bug’s Life; Woody Allen’s Academy-award winning Hannah and Her Sisters; Allen’s Deconstructing Harry; Rob Reiner’s North; Ivan Reitman’s Fathers’ Day; and Jack the Bear.

Louis-Dreyfus is a committed and steadfast defender of the environment. She serves as a member on the leadership council for the Natural Resource Defense Council (NRDC) as well as on the Board of Directors of Heal the Bay and on the Honorary Board of Heal the Ocean.

She studied theater at Northwestern University where she was also a recipient of a Doctor of Arts in 2007. During college, she was a member of The Practical Theater Company, and Chicago’s famed Second-City comedy troupe.
Joe Greskoviak, President & CEO, Press Ganey
Joe Greskoviak is President and Chief Executive Officer of Press Ganey. Joe joined Press Ganey in 2012 as president and chief operating officer, overseeing all areas of operations, IT, product management, sales, client management, educational, and advisory services.

Prior to joining Press Ganey, Joe served as president of MedAssets’ spend and clinical resource management business. In that role, he oversaw meaningful business growth and the successful integration of The Broadlane Group business, its newest acquisition, into MedAssets. Prior to that acquisition, Joe was Broadlane’s executive vice president and chief development officer. In his 12 years at Broadlane, Joe held various executive roles and was instrumental in the company’s development and growth.

Previously, Joe was vice president of business development and ecommerce at Premier Purchasing Partners, a division of Premier. He was closely involved in the formation of Premier's ecommerce company, Premier Health Exchange.

Joe began his career in health care over 30 years ago. He is an active and influential leader in the industry and an advocate for a variety of health care organizations. He holds a bachelor's degree in political science from DePaul University in Chicago.
Chris Van Gorder, FACHE, President & CEO, Scripps Health
As president and CEO of Scripps Health since 2000, Chris Van Gorder has been instrumental in positioning Scripps among the nation’s foremost health care institutions. Now, with his leadership team, physicians and front-line employees he is restructuring the $3 billion integrated health system to meet the new landscape of health care, with a focus on cost, quality and patient experience.

Van Gorder received his master’s degree in public administration/health services administration at the University of Southern California, completed the Wharton System CEO Program at the University of Pennsylvania and earned his bachelor’s degree from California State University, Los Angeles. He is a past chairman (2010) of the American College of Healthcare Executives (ACHE), an international professional society of more than 40,000 health care executives.

Van Gorder’s rise to health care executive has been unconventional. His journey began as a hospital patient, when as a police officer he was critically injured during a family dispute call. After a lengthy recovery, Van Gorder continued his education in health care management and rose to levels of increased responsibility. Today, he continues to serve the public as Reserve Assistant Sheriff for San Diego County.

In 2013, Van Gorder was honored with the coveted Press Ganey Innovation Award and received the California Distinguished Service Medal for his work with California Emergency Medical Services. In 2014 he was honored by the American College of Healthcare Executives with its highest honor, the ACHE Gold Medal Award for his contributions to health care services and community health. And Modern Healthcare magazine has several times named Van Gorder one of the nation’s “100 Most Influential People in Healthcare.”
Ghazala Sharieff, MD, MBA, Corporate VP, Chief Experience Officer, Scripps Health
Dr. Sharieff serves as Corporate Vice President, Chief Experience Officer for Scripps Health, San Diego. She was the Division Director for Rady Children’s Hospital’s Emergency Department prior to joining Scripps. She is also Professor of Pediatrics at the University of California, San Diego. Dr Sharieff is a nationally and internationally recognized lecturer on topics in pediatric emergency medicine, patient experience, conflict management and team building.

Dr. Sharieff has been awarded many regional and national teaching awards. She has served on several national committees including: Past Chair of the ACEP Pediatric Emergency Medicine Committee; Past Chair of the ACEP Pediatric Section; the ACEP Public Relations Committee; the AAEM Board of Directors; and was also the Co-Chair of the AAEM Education Committee. She is well published, with 2 books of her own. In addition she has authored numerous research articles, book chapters and review articles.
Terry D. Shaw, President & CEO, AdventHealth
Terry Shaw is president and chief executive officer for AdventHealth. In this role, he provides leadership for one of the largest faith-based health care systems in the United States, comprising 47 hospital campuses across nine states, with a continuum of integrated care that includes urgent care centers, home health, hospice, physician practices and skilled nursing facilities. Shaw's career with AdventHealth spans more than 30 years. In that time, he has played a pivotal role in defining the organization’s vision and direction through his broad understanding and deep knowledge of health care finance, information technology and overall operations.

Prior to becoming president and CEO of the organization, Shaw served as its executive vice president, chief financial officer and chief operations officer. Before transitioning to the corporate leadership team, he held numerous positions at the organization’s Central Florida Division – South Region (formerly Florida Hospital), including chief financial officer, senior vice president, vice president, and assistant vice president.

Shaw earned a master's degree in business administration from the University of Central Florida, and bachelor's degrees in accounting and computer science from Southern Adventist University. He was appointed to the Healthcare Leadership Council, a policy think tank, and serves as vice chairman of the Premier, Inc. board of directors. He is also a member of the American College of Healthcare Executives. Shaw actively participates in AdventHealth's community involvement program, and several other professional and service organizations.
Daryl Tol, President & CEO, Central Florida Division, AdventHealth
Daryl Tol is president and CEO for the Central Florida Division of AdventHealth. In this role, he provides executive leadership and oversight of the 16-campus division across six counties in Central and East Florida. The Central Florida Division of AdventHealth sees more than two million patient visits per year and its care network in the region also includes more than 30 CentraCare urgent-care centers; dozens of sport-rehab and imaging centers; and hundreds of physicians, ranging from primary care to a full spectrum of specialties.

Under Daryl’s leadership, the Central Florida Division serves as the hub of the only national health care organization headquartered in Florida. Nationally, AdventHealth has more than 80,000 skilled and compassionate caregivers in physician practices, hospitals, outpatient clinics, skilled nursing facilities, home health agencies and hospice centers providing individualized, wholistic care at the system's nearly 50 hospital campuses and hundreds of care sites in diverse markets throughout almost a dozen states.

Prior to his role leading the Central Florida Division of Advent Health, Daryl was the CEO for Florida Hospital Memorial Medical Center and served as the regional chief executive for the five Florida Hospitals within Volusia and Flagler counties. Daryl earned a master's degree in health administration from Loma Linda University, and a bachelor’s degree in business administration from Walla Walla University. He is involved in numerous community organizations, including the Orlando Economic Partnership Governor’s Council, LIFT Orlando and the Florida Council of 100.

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NOV. 16 - 18, 2020

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