Designed for CEOs and C-suite executives, the Executive Leadership Conference convenes nearly 400 health care leaders to explore the innovative strategies required to improve the safety, quality and experience of patient-centered care and succeed in the dynamic health care environment. Running concurrently with our National Client Conference, our premier executive event offers a unique networking forum, opportunity to share your thoughts and visualize the path toward health care excellence amidst a changing and uncertain landscape.
Delivering care that meets the needs of today’s patients and families is a strategic priority for every health care executive. Shifting health care dynamics have made it increasingly difficult for leaders to create actionable strategies that can support their transformational vision across the organization. In this session, Scripps Health chief executive Chris Van Gorder and Dr. Ghazala Sharieff, chief experience officer, will share their systemwide approach for prioritizing and advancing enterprise improvement opportunities.Mr. Van Gorder will address the disruptive forces impacting cost, quality, and experience of care, and Dr. Sharieff will provide perspective on how Scripps Health organizes its operational structure to accelerate improvement by addressing the importance of physician involvement and buy-in, as well as the, empowerment of frontline caregivers. Additionally, Van Gorder and Sharieff will discuss the critical elements of a CEO-CXO partnership and how their collaboration has shaped the leadership model and influenced the system’s organizational culture.
Terry Shaw, CEO of AdventHealth and Daryl Tol, CEO of AdventHealth Central Division provide an overview and insights into how one of America’s leading faith-based healthcare providers is becoming consumer-focused in delivering services and providing care. They will discuss how the transformation is rooted in the organization’s mission, values and vision; and manifests in a promise of whole person care. All of it culminating in the transition to a national healthcare brand launched in 2019.With a current end-goal of becoming a company renowned for its consumer-first approach, the Engage the Consumer imperative is central to achieving AdventHealth’s vision and business goals. Initiatives have been designed to distinguish AdventHealth from its competitors in its reach to the patient’s whole-person care, digital accessibility, ease-of-use across the care continuum and its promise to deliver on consumers’ high-priority asks.
Session Details Coming Soon.
In today’s health care environment, many CEOs are inheriting organizational cultures that require immediate turnaround. Yet when an executive joins an organization with a well-established, high-performing culture, a different set of skills and strategies comes into play. During this session, Sharp HealthCare’s chief experience officer will share the organization’s nearly 20-year journey to transform the health care experience for employees, physicians and patients. And Sharp HealthCare’s newly appointed chief executive Christopher Howard will address his approach to support and advance the current organizational culture while ensuring continuous improvement. Mr. Howard will provide insights on identifying culture drivers and key differentiators, and discuss the steps he has taken to continue to advance The Sharp Experience and position the organization for future success.
If you could start with a nearly blank page and design for what’s possible to deliver on extraordinary patient and provider experiences, what would you do? That was the broad-thinking challenge that Intermountain CEO, Marc Harrison, put to his leadership team in October 2017. Since then, Intermountain has been committed to an enterprise-wide approach to transforming care delivery, with a focus on becoming a nimble, model healthcare system for the future. The disruptive and fast paced change in healthcare made the ‘why’ very clear. In this session, Shannon Phillips, Chief Patient Experience Officer, will share Intermountain Healthcare's journey, highlighting the challenges, the triumphs, and the scraped knees along the way.
Virtually all organizations use structured patient experience surveys to understand how well and often they meet patient needs. Yet, as healthcare evolves and we work to meet expectations for access and convenience, leaders must develop new strategies to balance their focus on performance improvement with the need to earn patient loyalty in a dynamic, competitive environment. What metrics most effectively measure loyalty, and how can health care leaders align every caregiver to them? Dr. Boissy, Chief Experience Officer for Cleveland Clinic Health System, will outline a brave, new patient experience strategy that will both challenge your current thinking and leave you inspired to drive change.