Agenda

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  • Wednesday, March 20, 2019
  •  
    7:30 AM  -  8:30 AM
    Registration, Networking & Continental Breakfast
    Foyer
    Join industry peers prior to the conference to network and enjoy a continental breakfast. Welcome comments will immediately follow.
     Optional 
    8:30 AM  -  9:30 AM
    What is Possible with a Strong Risk Culture?
    Room 404/405
    Whether in government or the private sector, culture is one of the most important drivers of favorable results. When risk management policy complements the organization’s core values, and when staff understand the organization’s risk appetite and tolerance, risks can be optimized. King County is fortunate to have executive support for risk management and a culture that embeds risk in strategic and daily decision making. This session will discuss King County’s journey from a risk-averse government to one that is taking balanced risks, and will share the risk-value philosophy the county has used to shift the mindset to support a risk-aware culture.
    Speakers:
     Optional 
    9:30 AM  -  9:45 AM
    Networking Break and Exhibit Hall
    Foyer
    9:45 AM  -  10:45 AM
    What it takes to be a ‘Standard’-bearer: ISO 31000 and Risk Culture
    Room 404/405
    Speakers:
     Optional 
    10:45 AM  -  11:00 AM
    Networking Break and Exhibit Hall
    Foyer
     

    Concurrent Session 1

    11:00 AM  -  12:00 PM
    ARM-ing New and Rising Risk Professionals
    Room 403
    Speakers:
     Optional 
    11:00 AM  -  12:00 PM
    Swipe Right on Insurance
    Room 402

    Risks and Coverage Implications for Mobile Apps and Social Media Platforms

    Consumers—and therefore businesses—rely on mobile apps to perform an ever-widening range of functions. As with any new technology, there are risks involved. Often, mobile app users input highly sensitive data, including financial and health details. Mobile app use has accordingly triggered new waves of regulatory actions and civil litigation. The FDA has provided examples of how its authority may apply to mobile medical apps, while the FTC and other regulators have brought app-related enforcement actions based on alleged violations of privacy. Mobile app users have brought their own suits. This session will cover risks associated with the use of mobile apps and social media, including types of insurance that may respond to these risks. We will address: (1) risks for businesses that conduct financial transactions and/or interact with customers via these platforms; (2) potential coverage under traditional commercial and cyber policies; (3) what can be learned from past coverage disputes over web-based businesses; and (4) whether policyholders need to consider new insurance options tailored to liabilities arising from their use of mobile apps and social media.

    Speakers:
     Optional 
    11:00 AM  -  12:00 PM
    West Point Treatment Plant Flood
    Room 401

    What Happened, What We Learned about Ourselves, and Our Path Forward

    On February 9th, 2017 at about 2:15 in the morning the West Point Treatment Plant experienced a catastrophic equipment failure during a major storm event that was pushing peak flows into the plant at a rate of 440 million gallons/day. Within minutes major damage to the plants electrical and mechanical systems had occurred causing the plant to shut down and bypass untreated wastewater into Puget Sound. Within 20 minutes the below grade galleries had over 15 feet of wastewater filling over a mile of tunnels that housed equipment and conveyance lines. In total, over $25 million was spent recovering the plant and restoring operations. This presentation will describe the event in brief and discuss what we did to recover the plant to full operations in 76 days and a summary of the insurance claim and process used in working with our insurers. The discussion will focus on the cultural aspects of the operation and the human aspects of what we have learned about ourselves. Finally, what we learned has been turned into key operational improvements, improvements in communications, and clarification of expectations.

    Speakers:
     Optional 
     
    12:00 PM  -  12:30 PM
    Networking Lunch
    Room 404/405
     Optional 
    12:30 PM  -  1:30 PM
    Generational Trends in the Workforce
    Room 404/405
     Optional 
    1:30 PM  -  1:45 PM
    Networking Break and Exhibit Hall
    Foyer
     

    Concurrent Session 2

    1:45 PM  -  2:45 PM
    Cyber Incident Response Plan
    Room 402
     Optional 
    1:45 PM  -  2:45 PM
    Deadly Weapon Events
    Room 403
     Optional 
    1:45 PM  -  2:45 PM
    Taming the Water Loss Monster
    Room 401

    Steps to avoid snowballing costs and scope.

    In the risk management world, minimizing the scope and cost, and the impact to tenants is the goal of handling water losses. Therefore, it is important to perform the right tasks in the right order and in a timely manner. This presentation will be a discussion of the types of activities and missteps that can change a small, routine remediation into a much larger and more expensive one. Takeaways of the presentation will include tools and resources to ensure success in dealing with water losses in buildings that include hazardous materials (mold, asbestos, fire/smoke, lead, etc.)

    Speakers:
     Optional 
     
    2:45 PM  -  3:00 PM
    Networking Break and Exhibit Hall
    Foyer
    3:00 PM  -  4:00 PM
    Industry Disruptors
    Room 404/405
    Speakers:
     Optional 
    4:00 PM  -  6:00 PM
    Networking Reception
    Foyer
    Network with peers and meet new business contacts without worrying about picking up the tab.
     Optional 
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