Agenda

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  • Closed  Closed
  • Optional  Optional
  • Monday, September 9, 2019
  •  

    First Day Optional Tours

    9:00 AM  -  12:00 PM
    Aria Resort & Casino: Tackling High Volume Risk

    AriaARIA Las Vegas is the epitome of luxury casino resorts - featuring luxury suites, expansive views of the Las Vegas Strip, while being central to all things to do in Las Vegas. This tour will cover Risk Management and Insurance issues in a high volume, high capacity, large complex hotel and casino environment.

    • Tour of Fire Command/Central Plant (with state of the art technology)
    • Security Command Center
    • Surveillance Command Center/Facial Recognition Technology
    • Discussion on how Risk Management, Security, Surveillance, Facilities, and Operations work together on various Risk Management issues

    Please note: Complete tour logistics (start time, meeting location, contact cell, etc.) will be sent to all registered tour attendees on Monday, September 2nd.

    Sponsored by: CorVel Corporation

    Speakers:
     Optional  Closed 
    9:00 AM  -  11:00 AM
    Springs Preserve - How Water Works - Group 1

    Springs PreserveWaterWorks features dynamic, hands-on experiences that will engage visitors in the inner-workings of water-resource treatment and delivery in Southern Nevada. Visit indoor galleries and then move outdoors for an international perspective. The Global Terrace features interactive exhibits about worldwide water challenges and explores how organizations like ONE DROP™ are connecting people to protect vital water supplies around the globe. Please note: Complete tour logistics (start time, meeting location, contact cell, etc.) will be sent to all registered tour attendees on Monday, September 2nd.

    Sponsored by: CorVel Corporation

    Speakers:
     Optional 
    9:00 AM  -  11:00 AM
    Springs Preserve - How Water Works - Group 2

    Springs PreserveWaterWorks features dynamic, hands-on experiences that will engage visitors in the inner-workings of water-resource treatment and delivery in Southern Nevada. Visit indoor galleries and then move outdoors for an international perspective. The Global Terrace features interactive exhibits about worldwide water challenges and explores how organizations like ONE DROP™ are connecting people to protect vital water supplies around the globe. Please note: Complete tour logistics (start time, meeting location, contact cell, etc.) will be sent to all registered tour attendees on Monday, September 2nd.

    Sponsored by: CorVel Corporation

    Speakers:
     Optional  Closed 
    9:00 AM  -  11:00 AM
    UNLV: Unique Risks at a Public Higher Education University

    UNLV 2The tour will be visiting prominent buildings on the University of Nevada Las Vegas campus including Artemus Concert Hall, Student Union, Lead Library, Student Wellness Recreation Center, Thomas & Mack and the new Hospitality College. Photo opportunities with statue of HEY REB and Tark the Shark (Memorial of Jerry Tarkanian). We will also stop by “The FLASHLIGHT” and the Maurine Jackson Smith pipe organ. The Tour will be hosted by the UNLV Risk Manager and team discussing some of the history of UNLV, unique risks and stories from a risk management prospective. Please note: Complete tour logistics (start time, meeting location, contact cell, etc.) will be sent to all registered tour attendees on Monday, September 2nd.

    Sponsored by: CorVel Corporation

    Speakers:
     Optional 
    9:30 AM  -  10:30 AM
    Switch LAS Vegas – The Core Campus

    SwitchDon’t miss the opportunity to tour the largest technology ecosystem in the world. Switch is a global technology infrastructure corporation that develops hyperscale data center ecosystems for enterprise colocation, differentiated multi-cloud, and industry-leading telecommunications solutions. Switch founder and CEO Rob Roy has developed more than 500 issued and pending patent claims covering data center designs and technologies that have manifested into the company’s world-renowned data centers and technology solutions. Switch’s Tier 5® Platinum facilities, combined with hyperscale purchasing power, makes it the highest-rated and most cost-effective colocation environment in the industry and are all powered by 100% renewable energy. Please note: Complete tour logistics (start time, meeting location, contact cell, etc.) will be sent to all registered tour attendees on Monday, September 2nd. Attendees are required to complete the Tour Access Agreement prior to Friday, Sept. 6th.

    Sponsored by: CorVel Corporation

    Speakers:
     Optional 
    10:00 AM  -  11:00 AM
    Hakkasan Nightclub: Public Safety
    Hakkasan Nightclub

    The nightclub at Hakkasan Las Vegas is the bold evolution of the prestigious global restaurant brand into an all-encompassing nightlife experience.  On this tour you will take a behind the scenes look at the front entrance security process, floor access and nightclub.  Topics will include entry security procedures, Sexual assualt free environment training, tour of Ling Ling Club, the Holding Room and why it was built, the Surveillance room and much more! Please note: Complete tour logistics (start time, meeting location, contact cell, etc.) will be sent to all registered tour attendees on Monday, September 2nd.


    Sponsored by:
     CorVel Corporation

    Speakers:
     Optional 
     
    1:00 PM  -  1:45 PM
    Registration & Networking
    Valencia Ballroom
    Join industry peers prior to the conference to network. Welcome comments will immediately follow.
    1:45 PM  -  2:00 PM
    Welcoming Comments
    Grand Ballroom
    2:00 PM  -  3:00 PM
    Transforming Risk Management through Diversity and Inclusion
    Grand Ballroom
    Boeing-LogoOrganizations strive for world-class performance, but that level of performance requires discipline, clear expectations, and diversity of thought. Bavan Holloway, Boeing Chief Audit Executive, will share her journey to transform her organization with the intent of providing greater organizational value, through risked based engagement executed by a diverse, inclusive, and knowledgeable team.

    Speaker Presentation: Transforming Risk Management_Holloway

    Speakers:
     Optional 
    3:00 PM  -  3:30 PM
    Networking Break & Exhibit Hall
    Valencia Ballroom
    Sponsored by: FM Global
    3:30 PM  -  4:30 PM
    Strategic Risk Management from the C-Suite
    Grand Ballroom
    City National George MasonCompanies spend an enormous amount of time developing their Strategic Plans in order to define what they want to do and how to get there.  However, not all companies spend the necessary amount of time aligning their Strategic Plan with their Risk Tolerance or Risk Appetite.  In not doing this, companies’ strategies could be taking on more risk than they are comfortable with or leaving opportunities on the table because their strategic plans are too conservative.  This presentation will give examples at both ends of the spectrum and provide a few ideas on how to achieve a balanced view.

    Speaker Presentation: Strategic Risk Management_Brutti

     Optional 
    4:30 PM  -  6:00 PM
    Networking Reception & Exhibit Hall
    Valencia Ballroom
     Optional 
  • Tuesday, September 10, 2019
  •  
    7:00 AM  -  7:45 AM
    Registration, Networking & Continental Breakfast
    Valencia Ballroom
    Join industry peers prior to the conference to network and enjoy a continental breakfast. Welcome comments will immediately follow.
     Optional 
    7:45 AM  -  8:00 AM
    Welcoming Comments
    Grand Ballroom
    8:00 AM  -  8:30 AM
    RIMS Global Update
    Grand Ballroom

    RIMS Logo 2012 (002)RIMS Board Director Patrick Sterling’s welcome address will discuss the future of risk management and provide an update from the global Society.

    Speaker Presentation: RIMS Global Update_Nesbit

    Speakers:
     Optional 
    8:30 AM  -  9:30 AM
    Keeping Your Cool: Challenges of Secondary/Concurrent Employment in WC Law
    Grand Ballroom
    Session will deal with the challenges of concurrent employment in Workers’ Compensation law and how to utilize the law to minimize/ vitiate liability. The session will help attendees determine whether the concurrent/ secondary employment is causing or aggravating a work injury, the possibility of joining additional defendants to minimize/ vitiate liability and how to effectively handle such claims and avoid compensable consequence stress/ psych claims.
    Anaheim Ducks LFL&M
     Optional 
    9:30 AM  -  10:30 AM
    Making Food Safety a Priority in Restaurants
    Grand Ballroom

    A risk-based approach in bringing non-compliant facilities into compliance.

    The Southern Nevada Health District has instituted a uniform approach to guide food establishments in managing food safety risks in their facilities. This approach identifies facilities that have uncontrolled food-safety risk factors and brings accountability from a regulatory standpoint to the facility. Since instituting this approach, traditionally non-compliant facilities have either come into compliance with recognized food-safety standards or lost the ability to serve food to the public. This approach can be applied to any organization that struggles with standards compliance.

    Speaker Presentation: Making Food Safety a Priority

    GS5

    Speakers:
     Optional 
    10:30 AM  -  11:00 AM
    Networking Break & Exhibit Hall
    Valencia Ballroom
     

    Concurrent Session 1

    11:00 AM  -  12:00 PM
    Current Legislative and Regulatory Issues Every Risk Manager Needs to Know
    Castilla

    RIMS Logo 2012 (002)Take a deep dive into the legislative and regulatory concerns that will affect you and your organization in 2019. Tackle the rise of frivolous Americans with Disabilities Act (ADA) lawsuits and examine the legislation aimed to curb these—including suits involving web site accessibility. Discuss the Terrorism Risk Insurance Act (TRIA), which Congress is looking to reauthorize, the reauthorization of the National Flood Insurance Program (NFIP), and the PAID Act. 

    Key Takeaways:
    • Dissect current legislative and regulatory responses to issues that affect risk management
    • Learn how to educate Congress on the concerns of risk professionals

    Speakers:
     Optional 
    11:00 AM  -  12:00 PM
    How To Put Your Best Foot Forward as an Organization
    Cataluna
    Your organization’s Brand is defined has a toolbox of marketing and communication methods that help distinguish a company. Not only is your Brand important to your customers as you will see through this session it is also important to your Carriers and your Legal team as well. During this two-part session you will learn how to put your best foot forward when it comes to selling your organization to the insurance market. You will then experience what happens when you don’t put your best foot forward during the legal discovery process.

    Speaker Presentation: How to Put Your Best Foot Forward

    Allied Alverson Taylor Willis D2

    Sponsored by:
     AAWD&M
     Optional 
    11:00 AM  -  12:00 PM
    Navigating Catastrophic Property Claims
    Grand B

    Disasters and other catastrophes can strike anywhere, anytime. Will your company be prepared? Join AIG and BMS CAT, as we discuss how to smoothly navigate through catastrophic property claims. Together, we will share valuable lessons we have learned to help your company lay the groundwork for a seamless recovery experience – both from the insurance and restoration perspectives. Learn what aspects your business should be focusing on today, so that you can be prepared for what tomorrow may bring.

    AIG BMS Cat

    Speakers:
     Optional 
    11:00 AM  -  12:00 PM
    The Human Capital Crisis in the Risk Management and Insurance Industry
    Grand A

    UNLVIt is no secret that our industry is in trouble, not from a financial, strategic or viability perspective, but because we are in a human capital crisis. Questions you should be asking concerning your organization that I will be addressing include:

    • What do millennials bring to the party?
    • What are they looking for at work?
    • How does your organization match their expectations?
    • How should we recruit Millennials?
    • How do we help them succeed?
    • What are risks?
    • Oh yeah, what about Gen Zers?

    Speaker Presentation: The Human Captiol Crisis_Utterback 

    Speakers:
     Optional 
     
    12:00 PM  -  1:00 PM
    Networking Lunch
    Valencia Ballroom
     Optional 
    1:00 PM  -  2:00 PM
    Data Security & the Risk Industry
    Grand Ballroom
    SwitchData matters. We need it to run our businesses and keep our modern world functioning. Breaches, break-ins, leaks and hacking are only the beginning. What lies beneath the need to keep our data safe is an infrastructure replete with risks at every turn. Terri Cooper, VP of Sales for Switch, will guide you through the data center perspective on data security, risk mitigation and Switch’s data center design philosophy of redundancy. Have a look inside some of the most secure data center facilities on the planet, and discuss emerging risks you may not have considered.

    Speaker Presentation: Data Security & the Risk Industry_Cooper

    Speakers:
     Optional 
    2:00 PM  -  2:15 PM
    Networking Break & Exhibit Hall
    Valencia Ballroom
     

    Concurrent Session 2

    2:15 PM  -  3:15 PM
    Advancing Risk Management – Earning a Seat at the Table
    Grand A
    SMW Risk ManagementRisk management, as a discipline, continues to evolve due to several internal/external factors, including increased competition, frequency and severity of natural disasters, political pressures and emerging issues, to name a few. As a result, there’s an increased opportunity for risk professionals to expand their roles, enhance enterprise value, and have a "seat at the table." This session will discuss winning strategies on how to incorporate risk management into decision making.
    Speakers:
     Optional 
    2:15 PM  -  3:15 PM
    Critical Components and Steps for Successful ERM Implementation
    Cataluna
    Enterprise Risk Management has increasingly become recognized by most corporate boards as critical to an organization's long term strategic success. Come join this discussion led by 2019 WRC chairperson and Risk Manager of the Year James Curbeam along with well-respected consultants Lisanne Sison and Josh Newsum, focused on the fundamental components of ERM and Governance, and effective steps to support adoption, and tips on how to leverage technology to build a sustainable ERM program.

    Speaker Presentation: Critical Components and Steps for Successful ERM Implementation

    Gallagher LVWD Origami
     Optional 
    2:15 PM  -  3:15 PM
    Mitigating Climate Risk: An examination of its effects on bond credit ratings and insurance coverage
    Castilla

    Climate change is having a significant impact on the insurance industry and a cascading effect on policyholders. This presentation will review the insurance industry’s evolution on the subject and present climate change from a traditional relationship of insurance carrier-to-policyholder and an inverted relationship of insurance industry as a major buyer of municipal and utility revenue bonds. The influence of climate change on insurance coverage and its challenge to such bonds as stable investments will similarly be examined. The perspective of rating agencies and municipal bond buyers will be explored, as will the concept of climate change as a grey rhino.

    Speaker Presentation: Mitigating Climate Risk_Koban

    Sponsored by: AAWD&M
    Allied Payden

     Optional 
    2:15 PM  -  3:15 PM
    Vendor and Contractor Risk- Preventing Third-Party Failure
    Grand B
    Best practices and strategies deployed by the Risk Manager and methodologies put in place to protect their companies.

    Speaker Presentation: Vendor and Contractor Risk 


    CertFocus_Henry Schein_Nascar_Penta_United States Olympic
     Optional 
     
    3:15 PM  -  3:45 PM
    Networking Break & Exhibit Hall
    Valencia Ballroom
    Sponsored by: McLarens
    3:45 PM  -  4:45 PM
    Risk 2.0: The Practice Is Changing
    Grand Ballroom
    Caesars Entertainment Corporation pngRisk Management is becoming less about how much a company spends on insurance and more about how does it leverage operational capabilities to mitigate exposure.  In today’s technocentric world, “opportunities” to change and grow are transitioning into a “need” to evolve and deliver value in new ways.  This session will discuss the evolution of the practice of risk management and some of its core activities into functions which will better serve the business of tomorrow.
    Speakers:
     Optional 
    6:00 PM  -  8:00 PM
    Platinum Party
    Hawthorn Grill
    Join the RIMS Western Regional for an evening of platinum service and peer networking without worrying about picking up the tab! Network with attendees for a fun night of entertainment, made-from-scratch food and spirits in a relaxed, casual environment.

    Sponsored by: CCMSI and Global Risk Consultants
     Optional 
  • Wednesday, September 11, 2019
  •  
    7:30 AM  -  8:30 AM
    Registration, Networking & Continental Breakfast
    Valencia Ballroom
    Join industry peers prior to the conference to network and enjoy a continental breakfast.
     Optional 
    8:30 AM  -  9:30 AM
    Removing the Silos: EM and RM Working Together
    Grand Ballroom
    The integration of risk management and emergency management to collaboratively plan, train, respond to and recover from incidents and events.

    Speaker Presentation: Removing the Silos

    Risk Manager Panel

     

     Optional 
    9:30 AM  -  10:30 AM
    Maximizing Strategic Risks for Success
    Grand Ballroom
    Vernon Fox

    In this session, Vernon unpacks the procedural comprehensive planning that deals with the necessary strategic risks that are needed in order to take your business above the space of ordinary. Vernon uses the personal experiences of failure and triumph throughout his 14 year NFL and HS coaching career, to paint the picture of comparison to the corporate world. This session maps out a plan that tackles overcoming fear of failure, intentional focus, the reality of struggle & failure, risk, reward, and the tools needed to WIN. Attendees will walk away inspired, motivated, and equipped to attack company goals with a targeted, calculated, and strategic plan similar to the one that has helped Vernon become a top performer and MVP on every level of competitive football, as well as a 2-time coach of the year and 6-time champion in only 6 years of coaching.

    Speakers:
     Optional 
    10:30 AM  -  11:00 AM
    Networking Break & Exhibit Hall
    Valencia Ballroom
     

    Concurrent Session 3

    11:00 AM  -  12:00 PM
    AI in Claims Management: Time to Get Past the Hype and Drive Real Outcomes
    Cataluna
    There has been a lot of work in the space of predictive analytics and AI in the insurance and claims management industry over the last several years. Insurers, TPAs and employers have rolled out models and platforms touting the benefits of advanced technology and data analytics. Unfortunately, the benefits are often lost in the noise and hype. This session will focus on what’s been done and how organizations should leverage these tools and importantly what they should expect to see in changed processes, experience and outcomes in their claims programs.Marsh logo
     Optional 
    11:00 AM  -  12:00 PM
    Flip This Risk!: Strategic Risk Communication and the Value of Storytelling
    Grand A

    Karen HardyThis is an abbreviated version of the PERK program presentation. Communication is a key component of many Risk Management frameworks. But communications entails more than just reviewing and sharing data from reports. How do you leverage strong storytelling to create a compelling reason for stakeholders and skeptics to support organizational strategies?. In this session, Dr Hardy, a RIMS-Certified Risk Management Professional uses her recent EMMY award-winning documentary as a backdrop for shaping the value of strategic messaging in a risk management setting for gaining continuous buy-in and support from leadership.
    For information on documentary go here: https://tinyurl.com/HardyFilm 

    Speakers:
     Optional 
    11:00 AM  -  12:00 PM
    Images Don’t Lie: The 4D Industry and Impact on Treatment and Risk Management
    Castilla
    Authentic4D4D Technology has been routinely used in medicine for more than 25 years across the country. This session will discuss its application to any WC, Auto or GL claim with medical imaging. Specifically, we’ll dive into: (1) Background of 4D in medicine and casualty insurance
    (2) How 4D is used to reduce claim cycle time by confirming legitimate injuries faster while enabling faster and more accurate treatment and claim settlements
    (3) How 4D identifies pre-existing or age-related claims earlier while engendering risk manager confidence, most especially in the absence of pre-date of loss medical imaging
    (4) Case studies 
     Optional 
    11:00 AM  -  12:00 PM
    What’s Now and What’s Next in Professional and Cyber Liability
    Grand B
    When it comes to professional and cyber liability, there is no crystal ball. The greatest challenge organizations face is keeping up with and staying informed about this evolving risk landscape. The threats vary widely by industry, size, and region. In this session you will hear from cyber solutions professionals as they share best practices to help organizations identify risks, quantify risks, transfer risks, protect critical assets and recover from incidents.
    Aon AXL MGM
     Optional 
     
    12:00 PM  -  12:15 PM
    Lunch
    Grand Ballroom
    Pick up boxed lunches located in the conference lobby outside the Grand Ballroom.
     Optional 
    12:15 PM  -  1:15 PM
    Are you aware of your airspace security risks and threats?
    Grand Ballroom
    911SecurityOne of the top security and risk concerns in 2019 is Airspace Security. Drones are being transformed into powerful weapons to create Aerial, Cyber, and IP-theft threats to Corporations, Universities, Stadiums, Government entities, Critical Infrastructures, events and more. Protecting airspace is a new problem for most enterprises.Some incidents have made the news; many more go unreported. We will identify drone threats, advise on best practices, discuss FAA drone rules and regulations and go over a client case study.

    Speaker Presentation: Are you aware of your airspace security_Tabarra

    Speakers:
     Optional 
    1:15 PM  -  1:30 PM
    Networking Break & Exhibit Hall
    Valencia Ballroom
     

    Concurrent Session 4

    1:30 PM  -  2:30 PM
    Emerging Risks: You Can’t Afford to Ignore What You May Not Understand
    Grand A
    Sedgwick png

    One of the bigger challenges for risk leaders is getting ahead of poorly understood or completely unforeseen risks. They're not usually "black swans" as they've likely already occurred elsewhere and may be a part of your organization's future. One thing is certain: you can't afford to ignore these poorly understood exposures. CEO’s want to know what they can’t anticipate that will impact stakeholder expectations.

    This session will explain how to get ahead of these concerns, a look into the future of risk and will include:
    • Why try to manage the “Unmanageable?”  
    • Identifying emerging risks    
    • Best practice and process considerations    
    • What is a VUCA World?    
    • Selected emerging risks to consider    
    • The digitization of risk  
    • Key take-a-ways for your next steps

    Speaker Presentation: Emerging Risks You Can’t Afford to Ignore_Mandel

    Speakers:
     Optional 
    1:30 PM  -  2:30 PM
    Ergonomics & Drugs; Mitigating Your Aging Workforce's Exposure
    Castilla
    Enjoy this 2 part session about the following topics.

    myMatrixx: How to Manage Senior Workers' Comp Injuries and Costs
    As people live longer, safety concerns will accompany this aging demographic. With a higher prevalence of age-related conditions in older workers, workers’ compensation expenses are expected to increase proportionally. Older workers experience fewer work-related injuries; however, when they get injured, injuries are often more severe. The pharmaceutical care of this population is complicated by three factors: 1) seniors respond differently to medications, 2) dosing adjustments must accompany renal and hepatic changes, and 3) this population takes proportionally more prescriptions than younger patients. This session will discuss the change in the workforce and how this will impact risk management.

    Speaker PresentationErgonomics & Drugs_Phil Walls


    Pivot-Onsite Innovations: Ergonomics, Performance Optimization and Prevention
    The second portion of this session will discuss workforce strategies with the use of programs such as Ergonomics, Performance Optimization (POP), and Prevention. These programs can significantly impact moving the dial for employers and their workforce in the reduction in injuries, longevity, and severity of injuries, while assisting in the prevention of long term issues that can impact an aging workforce. During this session, we will discuss specific workforce strategies that have been implemented to help achieve injury reductions, injury prevention, and cost savings goals while maintaining a healthy aging workforce.

    CS4B
     Optional 
    1:30 PM  -  2:30 PM
    Establishing a Corporate Safety Culture and Return to Work Program
    Cataluna

    Even with the best work safety programs, injuries and accidents can still happen. Returning employees to work is one of the most effective practices employers can do to reduce injury and illness. Partnering with the right physicians and communication throughout the claim let’s your employee know that they are valued.  Swickard, Las Vegas Valley Water District, Risk Mgmt. Officer, will explain how effective communication and oversight help reduce the total number of claims filed and control claims costs.

    Dr. Vladimir Sinkov, Nevada Orthopedic and Spine Center, Orthopedic Spine Surgeon, will explain the importance of utilizing minimally invasive procedures whenever possible to reduce recovery times and get the employee back to productive work.

    Sponsored by:
     AAWD&M

    Las Vegas Nevada
     Optional 
    1:30 PM  -  2:30 PM
    The Wrap on OCIP’s and other Construction Risks
    Grand B
    Owner Controlled Insurance Programs and Builder’s Risk policies can be complex insurance products, and they represent two options that are available when managing construction risks. They do provide opportunities for cost savings, superior risk management, and streamlined insurance claims processing for property owners and/or construction project managers. But it’s not your typical standard construction insurance policy. In this round table Q&A session, some of the most challenging aspects of OCIP’s will be presented, including questions on whether Contractor Controlled Insurance Programs are more appropriate. The insight comes as we get the perspective of both the owner and construction project manager on working with OCIP’s, CCIP’s and other development project related insurance mechanisms.CS4C
     Optional 
     
    2:30 PM  -  2:45 PM
    Networking Break & Exhibit Hall
    Valencia Ballroom
    2:45 PM  -  3:45 PM
    State of the Television Industry
    Grand Ballroom
    Netflix cropped

    From large-scale mergers and acquisitions to billions of dollars pouring into content creation, the entertainment landscape is shifting more rapidly than ever before. Gone are the days where consumers in the U.S. will readily shell out $80+ for 200-channel cable packages. Consumers today want to choose the content they purchase and be able to consume it anytime, anywhere. In this session, Sahil Punamia (Marketing Strategist for Netflix U.S.) will discuss these major consumer trends and opportunities for all stakeholders in the television industry.

    Speaker Presentation: State of the US Television Industry_Punamia

    Speakers:
     Optional 
    3:45 PM  -  4:00 PM
    Closing Comments & Exhibit Hall Prizes
    Grand Ballroom
    4:00 PM  -  5:00 PM
    WRC Delegates Meeting
    This is the business meeting of the Western Regional Conference Delegates. Delegates are individuals that each Chapter in the Western Region of RIMS has selected to represent their Chapter. A call in number for those Chapter’s that are not attending the conference will be provided.
     Optional 
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