Telephone Collections School
November 13, 2019 | Novi

Featuring Steve Peterson

Just $219 per person.

Improve Collections, Stay Compliant and Evaluate Progress!

Get ready to learn methods that will increase credit union proceeds from deficiency balances, overdraft checking accounts, auto loans, mortgage loans and unsecured loans of all types.

This one day session covers every aspect of the collection department and is ideal for new and seasoned collection professionals, as well as management personnel. Attendees will learn:

Course Outline

  • The Best Methods of Telephone Collections
  • Skiptracing
  • Negotiating Skills
  • The Fair Debt Collection Practices Act
  • Top Twelve Collection Tips
  • How To Use The Internet in Collections
  • How To Handle Bankruptcy In Collections
  • How To Monitor Collectors

Registration & Continental Breakfast | 8:30 – 9:00 am
Session Begins | 9:00 am
Session Adjourns | 4:00 pm

Need Hotel Accommodations?

The Baronette Renaissance Detroit-Novi Hotel
27790 Novi Road
Novi, MI 48377

Book rooms online here or call (248) 349-7800 for reservations and mention Michigan Credit Union League.

Rooms are being held at a negotiated rate of $169, plus applicable taxes, until October 30, 2019. After this date, rooms are on a space- and rate-available basis.


  • When

  • Wednesday, November 13, 2019
    8:30 am - 4:00 pm
    Eastern Time

  • Where

  • The Baronette Renaissance Detroit‐Novi Hotel
    27790 Novi Rd
    Novi, Michigan 48377
    (248) 349-7800

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