Important note: The CWS Summit is available only to corporate buyers and contingent workforce program managers. Staffing firms, VMS, MSP or related suppliers do not qualify.

Program subject to change.

• Tuesday, September 15, 2020

  (PST) 8:00 – 9:00 AM (EST) 11:00 AM – 12:00 PM	Pre-Event Networking & Exhibits Open
  (PST) 9:00 – 9:15 AM (EST) 12:00 – 12:15 PM	INTRODUCTORY SESSION CWS Summit Welcome & Introduction Speaker: Dawn McCartney, VP, CWS Council, CCWP, SOW Mgmt. Expert, Staffing Industry Analysts
  (PST) 9:15 – 10:00 AM (EST) 12:15 – 1:00 PM	OPENING KEYNOTE 2020 – The Dawn of a New Era? The ongoing global crisis is already changing the way we think about the world of work, and our role within it, but this is just the beginning.   Workforce management leaders have already risen to the immediate challenge, working with their peers and partners in rapid response. Now the focus has shifted to re-setting, rebuilding and transforming for growth. What are the threats, opportunities and norms that you need to address for the future? And what innovations will help you get there? In this keynote, we will share how the workforce solutions ecosystem is adapting, discuss the value of collaboration and creativity, examine the existing and emerging solutions that will support alternative ways of working, and present a roadmap to help you catch the next wave in this ever-evolving world of work. Speaker: Jo Matkin, Global Workforce Solutions Research Director, Staffing Industry Analysts
  (PST) 10:00 – 10:30 AM (EST) 1:00 – 1:30 PM	Networking Break & Exhibits Open Sponsored by Monument Consulting
  (PST) 10:30 – 11:10 AM (EST) 1:30 – 2:10 PM	CONCURRENT SESSIONS Technology and Innovation Track Demystifying Technology Stacks for MSP Talent management technology can be a divisive topic. Whatever path you choose, there is always a compromise. A high-automation solution can see you trading-off a level of human interaction for consistency. While innovation is constantly disrupting, replacing, and enhancing current offerings. At KellyOCG, we understand that technology choices are as much about culture as they are software. And we take a boundary-breaking approach, empowering our clients to plug in the right technology to access the right talent. From RPA and scheduling tools to human cloud aggregation - we help global organizations align world-class technology stacks with business culture. In this session, our expert panel will discuss how technology has transformed their MSP experience and the important trade-offs they have made on the journey to an optimized talent stack. Moderator: Ed Pederson, VP, Product Development, KellyOCG Panelists: Brian Delle Donne, President, Talent Tech Labs Dan Merkin, Director, Human Capital Management, AbbVie John Zagata, Director, Category Management - Indirect Goods & Services, Enbridge Talent Sourcing and Engagement Track How Talent Innovation Will Give Agile Enterprises an “Unfair Advantage” For years, futurists have shared a vision of an agile, adaptable workforce that can flex to meet evolving organizational needs. The 360-degree impact of COVID-19 has brought the future into the present, seemingly overnight. Today, the pace of business demands a new level of agility. Innovative technologies are enabling remote work, changing consumer expectations and creating new business models. To adapt to this new workforce reality, organizations are rethinking how they optimize their talent infrastructure. Now more than ever, organizations that embrace flexible, hybrid talent models composed of internal employees and external talent partners, will have a business advantage. In this session, Upwork’s VP of Customer Insights Tim Sanders will reveal game changing insights based on his team’s strategic research into the new theatre of enterprise competition. • Why on demand remote talent is the latest wave of cloud innovation - and what the cost will be for those who delay adoption. • Why embracing flexible workforce models gives organizations a competitive advantage • How to define what work must be done by your core employees, which will reveal the potential of what you can flex to “the periphery” of on demand special Speaker: Tim Sanders, VP, Customer Insights, Upwork Strategy and Operations Best Practices Track Success Factors of a Disability Hiring Program Hear a panel of representatives from corporations who have successful Autism and Disability Hiring Programs that are currently in different phases: • The Start-up Phase • Pilot Phase • Scaling and Sustaining Phase The panel will include subject matter experts within the autism and disability employment field. Learn the keys to success for these hiring programs within each phase of the program implementation. You'll gain insight from detailed explanations of what works, and real-life applications of these approaches. Moderator: Tracey Andrus, EVP, Rangam Panelists: Elaine Blodgett, I&D Lead, Accenture@BMS, Accenture Sarah Crump, Manager, Office of Inclusive Engagement, Freddie Mac Elvie Gee, Global Diversity & Inclusion Networks Leader - D & I Networks, Johnson & Johnson Ramon Heredia, Program Manager, JPMorgan Chase Anthony Pacilio, VP Global Head of Autism at Work, JPMorgan Chase Workforce Solutions & Research Track The Global Myth and the Challenges of Program Uniformity  Many program global expansions fail (or at best are severely hindered), where what works in one country is attempted to be rolled out in another. Now, as talent acquisition and program enablement technologies develop and integrations become more common and seamless, the ability to develop complex/hybrid programs, that were previously far too complex to be managed manually, are becoming a possibility, enabling multinational programs to deliver to localized needs and values. Whether through the use of single or multiple program management partners and technologies, this session will reveal how some of the best organizations in the world are engaging hybrid solutions and the obstacles they overcame along the journey. Moderator: Peter Reagan, Sr. Director, CWS & Research, CCWP, SOW Mgmt. Expert, Staffing Industry Analysts Panelists: Madelyn Abreu, Head of People & Culture Procurement, Roche Andreas Hettwer, Global Procurement Category Director Contingent Workforce and Professional Services, Capgemini Jill Roberts, Global Strategist, IBM IDEAS IN ACTION Ideas in Action sessions showcase leading suppliers and their solutions to the industry’s most pressing challenges. Live Demo! Using Predictive AI to Find, Manage, and Retain Top Talent in the Now Normal Workforce Presented by Workforce Logiq As we begin to emerge from the “world’s largest work-from-home experiment”, using real-time data and predictive insights to reset your workforce and identify who to bring back, where they should work (remote, near remote, or onsite), and how (gig, contingent, full-time, supplier sourced, direct-sourced) can drive significant time and cost savings. In this session, attendees will see a live demonstration of how predictive workforce management can help you make more informed talent decisions faster, earlier, and more cost-effectively as you navigate your now normal workforce – including Workforce Logiq’s recently launched IQ Location OptimizerSM. Speakers: Joe Hanna, Chief Strategy Officer, Workforce Logiq and Managing Director, ENGAGE Talent Erik Reynolds, VP, Customer Success, Workforce Logiq
  (PST) 11:10 – 11:15 AM (EST) 2:10 – 2:15 PM	Transition Break
  (PST) 11:15 – 11:45 AM (EST) 2:15 – 2:45 PM	Facilitated Roundtable Discussions   Network in small groups and learn from your peers in our popular Facilitated Roundtable Discussions. Choose discussion topics that are most relevant for your business, ranging from market trends, sector specialization, service categories and a number of important business issues. Moderator: Ursula Williams, Chief Operating Officer, Staffing Industry Analysts Topics include: • Cost Savings • Direct Sourcing • Diversity & Inclusion • Gaining Insight from your MSP Data • How to Challenge Your Provider • Return to Office Protocols • SOW Program Management • Talent Pools • Technology & Integration for Talent Acquisition & Program Management • Total Talent Strategies
  (PST) 11:45 – 11:50 AM (EST) 2:45 – 2:50 PM	Transition Break
  (PST) 11:50 AM – 12:30 PM (EST) 2:50 – 3:30 PM	CONCURRENT SESSIONS Technology and Innovation Track    Bring the Crowd to You - Accessing Contingent Talent in a World of Relentless Change   Who do the smartest people in the world go to when they need help? Steve Rader, Deputy Director of NASA’s Open Innovation Program, looks to the wisdom of crowds. In this in-depth discussion with Paul Estes, Steve will explain how an organization known for its internal expertise has begun to leverage contingent talent and external contributors to drive innovation and keep up with the relentless pace of change in today’s ever-evolving world. Speakers: Paul Estes, Editor-in-chief, Staffing.com Steve Rader, Deputy Director, Center of Excellence for Collaborative Innovation, NASA Talent Sourcing and Engagement Track Smart IC Engagement Strategies to Win in an Uncertain Market The predictions are uncertain about the shape and duration of this recession we’re facing. But the economy must loosen at some point as businesses learn to operate in the new normal, post-COVID world. As companies make shifts during the crisis to their talent strategies, it’s imperative for smart organizations to engage with independent contractors (ICs) to address their talent needs as the economy starts its recovery. Employers need to recognize that skillsets may change as a result of the crisis. Employees who were forced to work from home, or were laid off this year, may choose the independent gig lifestyle as their new normal. And, will there be new talent gaps to fill? All of these factors may impact business continuity, and the more you leverage independent workers now and build a variable talent strategy, the more equipped you’ll be to hit the ground running when the economy starts to improve. Join our panel, who will share insights on how their talent engagement strategies helped keep them nimble during the crisis and during the journey back to recovery. Moderator: Teresa Creech, CEO, TalentWave Panelists: Stephanie Jones, Director, Experienced Talent Acquisition, Duff & Phelps Wendy Patience-O'Brien, Sr. HR Manager, Contingent Workforce, Intuitive Strategy and Operations Best Practices Track Optimal Extended Workforce Strategy: It’s a New World of Work, So Let’s Work in New Ways Getting work done. It’s not a new idea, but the concept has assumed new meaning in the post-pandemic world of work. For corporate leadership, procurement, and HR decision-makers, the question of “Who do we hire or engage for the position?” has evolved to “How can we stay lean and agile, yet still get the work done?” Today, a contractor, freelancer, employee, outsourced services provider, or even a bot might be the resource to achieve a business demand, creating a complex path for companies to navigate. This session hears from Eric Stegner, Strategic Sourcing Director of IQVIA about their steps and path forward they are taking to unlock the potential of the total extended workforce.   Speakers: Bruce Morton, Executive Director, Global Product Strategy, Allegis Global Solutions Eric Stegner, Strategic Sourcing Director Business Operations, IQVIA Workforce Solutions & Research Track Cost, Cost Control, Cost Mitigation and the Future of Cost! As organizations look towards profitability in the new business reality post COVID-19, it is essential that programs are practicing across all the well-established cost and efficiency methodologies. But what about new opportunities for cost management in the new post coronavirus world? We will hear from organizations that have quantified the impact of exemplary cost management controls to date and learn of new opportunities and how these can be realized in the future. Moderator: Frank Enriquez, Sr. Manager, CWS, Knowledge & Research, CCWP, SOW Mgmt. Expert, Staffing Industry Analysts   Panelists: Ashleigh R. Koehler, Vice President, Global Contingent Workforce Service Procurement, JPM Chase Nancy Maren, Assistant Director, Contingent Workforce, Northwestern Mutual Lisa Zak, Director, Indirect Supply Management, Medtronic IDEAS IN ACTION Ideas in Action sessions showcase leading suppliers and their solutions to the industry’s most pressing challenges. What is a Branded Talent Community Solution and Why do I Need One? Presented by WorkLLama There is a reason why Talent Community Solutions operating as an Enterprises' Direct Sourcing strategy is getting a great deal of buzz in the marketplace. In this session, you will learn how building a branded Talent Community will not only provide sustainable access to talent for years to come, but how using Artificial Intelligence, Bots, Engagement Features, and Referral Functionality serviced by a dedicated team to build, nurture and grow your Community, will result in total transformation. We will show you how this solution will take your Talent Strategy, Talent Brand and Cost Savings to new heights! Speakers: Katie Bussey, President, IMS Oneworld Saleem Khaja, COO & Co-Founder, WorkLLama
  (PST) 12:30 – 1:30 PM (EST) 3:30 – 4:30 PM	Networking Break & Exhibits Open Sponsored by Yoh
  (PST) 1:30 – 2:10 PM (EST) 4:30 – 5:10 PM	CONCURRENT SESSIONS Technology and Innovation Track    Facing the Future: Envisioning an Agile Workforce At a time when Business Continuity depends to a significant degree on building an agile, flexible, and resilient workforce, some organizations are leading the way. In this interactive session, Keith Wulffraat and Brian Hoffmeyer will explore the contingent workforce strategies and technologies Facebook is rolling out to navigate unprecedented changes in the way work is accomplished. Speakers: Brian Hoffmeyer, Senior Vice President, Market Strategies, Beeline Keith Wulffraat, Head of Contingent Workforce, Facebook Talent Sourcing and Engagement Track   Betting on your Brand: Balancing Attraction, Candidate Experience and Risk in Contingent Recruitment In this interactive session, we will explore why leveraging the power of your brand is critical to remain talent competitive. Join to hear from our panel of experts who will examine why brand attracted recruitment matters, how an optimized candidate experience drives candidate/consumer loyalty and how to effectively mitigate risk while realizing quality, efficiency and cost benefits. Moderator: Chris Benson, Consulting Lead, Workforce Solutions, Alexander Mann Solutions   Panelists: Sondra Dryer, Global Head of Brand and Attraction, Talent Collective, Alexander Mann Solutions Dr. Mike Haywood, Founder, LiveHire Eric H. Rumbaugh, Attorney, Michael Best & Friedrich LLP Strategy and Operations Best Practices Track Reimagining the Talent Economy – The Next Normal In this session you will hear from the MSP Leaders who are at the forefront of the next normal. Learn how they perceive changes in the business model and what they will need to do to meet Customer Expectations in the next Normal. Diversity and Inclusion in contingent labor is not new, but it is the most discussed topic! We will learn how MSP’s are addressing candidate diversity through technology and partnerships. Moderator: Namita Tirath, Chief Customer Officer, Pyramid Consulting, Inc. Panelists: Tammy Browning, President, KellyOCG Brian Clark, Sr. Vice President, Global Operations, AgileOne Brian Salkowski, Chief Operating Officer, Guidant Global Workforce Solutions & Research Track Looking for Change: To Go Internal or to Go External, That is the Question. It seems that for every externally managed program that is considering going internal, there is an internally managed program that is looking to go external. The old saying that "the grass is always greener on the other side" often holds true in these situations and of course, as we all know, you should never look to outsource (or insource), a problem. So what are the pros and cons of an internally managed vs. an externally managed program? What should you be doing as part of your consideration and preparation process? We will hear both sides of the story and the stage is set for a highly interactive debate from which you will be able to draw your own conclusions as to what change, if any, is potentially best for your organization. Moderator: Chris Paden, Director, CWS & Research, CCWP, Staffing Industry Analysts   Panelists: Geoffrey Abere, Director of Contingent Workforce, FINRA Michelle DeRocher, Contingent Workforce Program Manager, General Mills Megan Ksenzakovic, Contingent Labor Lead, Bristol Myers Squibb IDEAS IN ACTION Ideas in Action sessions showcase leading suppliers and their solutions to the industry’s most pressing challenges. Online Staffing Marketplace: The latest CRAZE in CW self-sourcing, what is it, and how can this modern approach help your organization recruit top talent more cost effectively? Presented by Skillgigs SkillGigs team presents 360-degree insights into everything you need to know about the Online Staffing Marketplace and why this will be an essential cornerstone of successful organizations' CW strategy in 2020 and beyond. Speaker: Kashif Aftab, CEO, Skillgigs Inc.
  (PST) 2:10 – 2:40 PM (EST) 5:10 – 5:40 PM	Networking Break & Exhibits Open
  (PST) 2:40 – 3:10 PM (EST) 5:40 – 6:10 PM	Facilitated Roundtable Discussions Network in small groups and learn from your peers in our popular Facilitated Roundtable Discussions. Choose discussion topics that are most relevant for your business, ranging from market trends, sector specialization, service categories and a number of important business issues. Moderator: Ursula Williams, Chief Operating Officer, Staffing Industry Analysts Topics include: • Cost Savings • Direct Sourcing • Diversity & Inclusion • Gaining Insight from your MSP Data • How to Challenge Your Provider • Return to Office Protocols • SOW Program Management • Talent Pools • Technology & Integration for Talent Acquisition & Program Management • Total Talent Strategies
  (PST) 3:10 – 4:10 PM (EST) 6:10 – 7:10 PM	Networking & Exhibits Open

  Wednesday, September 16, 2020

  (PST) 8:00 – 9:00 AM (EST) 11:00 AM – 12:00 PM	Networking & Exhibits Open
  (PST) 9:00 – 9:55 AM (EST) 12:00 – 12:55 PM	KEYNOTE What Got You Here Won't Get You There   The corporate world is filled with professionals who have worked hard for years to reach the upper levels of management. They’re intelligent, skilled, and even charismatic. But only a handful of them will get themselves and their company to the next level. One reason too easily overlooked has to do with subtle nuances that often make all the difference. These small “transactional flaws” performed by one person against another (as simple as not saying thank you enough) can lead to negative perceptions that can hold any executive back. The good news is that this is easy behavior to change, and world-renowned business educator and coach Marshall Goldsmith shares how in this straightforward, jargon-free session. Speaker: Marshall Goldsmith, Pioneering World’s #1 Executive Coach
  (PST) 9:55 – 10:00 AM (EST) 12:55 – 1:00 PM	Transition Break
  (PST) 10:00 – 10:30 AM (EST) 1:00 – 1:30 PM	Facilitated Roundtable Discussions Network in small groups and learn from your peers in our popular Facilitated Roundtable Discussions. Choose discussion topics that are most relevant for your business, ranging from market trends, sector specialization, service categories and a number of important business issues. Moderator: Ursula Williams, Chief Operating Officer, Staffing Industry Analysts Topics include: • Cost Savings • Direct Sourcing • Diversity & Inclusion • Gaining Insight from your MSP Data • How to Challenge Your Provider • Return to Office Protocols • SOW Program Management • Talent Pools • Technology & Integration for Talent Acquisition & Program Management • Total Talent Strategies
  (PST) 10:30 – 11:00 AM (EST) 1:30 – 2:00 PM	Networking Break & Exhibits Open
  (PST) 11:00 – 11:40 AM (EST) 2:00 – 2:40 PM	CONCURRENT SESSIONS Technology and Innovation Track     Using Meaningful Data to Manage and Improve your Program Performance: How to Win Friends and Influence People through Data that Drives Results How can you use data to improve program performance, embed data-driven decision-making and win the hearts and minds of your C-suite? Learn about the best practices, tools and technologies from Takeda and Randstad Sourceright to achieve a superior contingent workforce program, and drive toward best-in-class total talent, including how to: • get work done in the most optimum way • attract and engage the best talent • build a platform to tangibly demonstrate contingent workforce value and performance to the C-suite • develop a genuine total talent engine and integrated workforce program Join experts from Takeda and Randstad Sourceright to get the most progressive (and practical) insights to drive data-driven decision-making and impress the C-suite. Moderator: Scotty Parrish, Senior Vice President, Client Services, Randstad Sourceright Panelists: Wendy Huerta, MSP Program Director, Randstad Sourceright Alexandra Kelley, Global Category Lead for Contingent/Temporary Labor, Takeda Talent Sourcing and Engagement Track Direct Sourcing and your Contingent Labor Program: Why Direct Sourcing is Important to Major Brands and the Elements they use to Measure Success Prior to the pandemic the effort to identify skilled talent was problematic and the competition across industry sectors was high. As organizations continue to search for talent, they’re now tasked with identifying skilled talent that must accommodate a post-pandemic environment. Join this panel to hear from 3 major brands who have opted to implement a Direct Sourcing model. Understand why they made this decision, gain insight into how it’s impacted their organizations, and hear how they measure success. Moderator: Brian Spour, VP, Client Success, TalentNet Panelists: Emily Herrelko-Wrynn, Contingent Labor Operations Lead for United States and Puerto Rico, Pfizer Inc. Michael Khadivar, Global Category Senior Director, Capgemini Colin McDonagh, Contingent Workforce Business Partner, Facebook Strategy and Operations Best Practices Track When Covid-19 Gave them Lemons……they Made Awesome Lemonade The Covid-19 pandemic put many CW programs and the contingent workforce population in a spotlight that they had not been in before. We saw CW Program Managers quickly implement contacting suppliers, moving CWs remote, and ending some assignments while others found themselves having to engage and onboard workers for essential roles. Our panelists were not only successful with tackling these challenges, but they also brought strategy to their response that elevated and optimized their contingent workforce program and organization. Moderator: Dawn McCartney, VP, CWS Council, CCWP, SOW Mgmt. Expert, Staffing Industry Analysts Panelists: James Kallio, Sr. Sourcing Manager Services, Nike, Inc. Peter Swart, Director, Business Operations Analysis, Fidelity TalentSource Amy Taul, Department Leader, Contingent Labor & University Recruiting, Edward D Jones & Co Workforce Solutions & Research Track CW Program Risk Management post COVID Workforce programs have risk marked all over them, and it's not just legislative risk. From immigration, co-employment, classification, indemnities, talent acquisition and the list goes on...and now there are new risks as a result of the COVID-19 pandemic that all programs need to mitigate against. So, what are the most significant risks, the ones that every program on the planet must deal with and what are the new risks bought about by COVID-19? During this session, our panel of legal experts will explore these and help you quantify them to determine how you might accept, share, mitigate or remove entirely, any of these risks. Moderator: Fiona Coombe LLB, Director, Legal & Regulatory Research, CCWP, Staffing Industry Analysts   Panelists: Morgan Forsey, Employment Law Specialist & Office Managing Partner, Sheppard Mullin Richter & Hampton LLC Jason Klimpl, Partner, Tannenbaum Helpern Syracuse & Hirschtritt LLP Ruth Spillane, Senior Associate, Fragomen
  (PST) 11:40 – 11:45 AM (EST) 2:40 – 2:45 PM	Transition Break
  (PST) 11:45 AM – 12:25 PM (EST) 2:45 – 3:25 PM	CONCURRENT SESSIONS Technology and Innovation Track    Why your Direct Sourcing Program will Fail Join us as we discuss the importance of joining the “science” of technology and the “art” of the human touch in the deployment of an effective Direct Sourcing Program.  With technology alone you will fail…   Successful Direct Sourcing programs combine human insights, with an ability to effectively engage with individuals at scale.  And it doesn’t end at the time of hire, workers today have an increasing number of opportunities and are actively managing their own development to attract and retain the best they deserve and expect ongoing support and development throughout careers.   Learn how we have deployed engagement and learning strategies to enhance the human experience through technology, and meaningful interactions, to build and retain talent pools.   • Increased engagement through content and marketing automation • Enriching the customer experience through AI based communication software • Improved efficiency through robotic process automations • Enhanced commitment though  digital learning and engagement platforms Moderator: Bradley Pierson, Managing Director, Americas, Hays Talent Solutions Panelists: Eyal Grayevsky, CEO, Mya Systems Rob Moffat, SVP of Client Solutions, Sales and Marketing, Hays Talent Solutions Talent Sourcing and Engagement Track Leading in a Time of Crisis Today’s challenging times have tested even the greatest of leaders. Understanding how to maintain your focus and at the same time continue to lead and coach is not easy and yet so necessary. Adding another level of complexity is how do you do this virtually? In this session, Marshall Goldsmith will not only share ideas for how to remain a focused leader but will also share his, “Team Building without Time Wasting” processes that can be used even with remote teams.   Speaker: Marshall Goldsmith, Pioneering World’s #1 Executive Coach Strategy and Operations Best Practices Track Managing Your Contingent Workforce: Shifting from Headcount to Skill Count The World of work is changing rapidly. New skills are desperately needed for companies to thrive and for employees to find jobs and add value to their organizations. Enterprise businesses are challenged to shift their Contingent Workforce strategy from just filling empty roles, to filling empty skills. Now more than ever HR or procurement decision makers need granular visibility into the precise skills they have available in order to plan effectively, adapt with agility and achieve anti-fragility in these uncertain times. Join our session to learn how you can begin managing your organization’s skill count instead of your headcount. Speakers: Przemek Berendt, CEO & Co-Founder, Talent Alpha Kristina Hardy, NBS X Disruptor, Novartis Workforce Solutions & Research Track Benchmarking your Workforce Solutions Program SIA research is a vital source of information to help you better understand and improve all aspects of your program. Our range of surveys provide unique insights into the mind of the program manager as well as issues affecting both your suppliers and workers. Actionable insights allow you to benchmark your program to stay competitive and also help you to understand how your future plans compare against others. During this comprehensive tour of SIA’s research portfolio, we’ll be putting one of our senior analysts on the spot to interpret the results. Get the answers to all your questions in this jam-packed session which has something for everyone...don't miss it! Speakers: Stephen Clancy, Sr. Director, CWS, Knowledge & Research, CCWP, SOW Mgmt. Expert, Staffing Industry Analysts John Nurthen, Executive Director, Global Research, Staffing Industry Analysts
  (PST) 12:30 – 1:30 PM (EST) 3:30 – 4:30 PM	Networking Break & Exhibits Open
  (PST) 1:30 – 2:10 PM (EST) 4:30 – 5:10 PM	Diversity….Taking it from Talk to Action   We have talked for years around the importance of diversity for every organization. Not only for the different thoughts, perspectives and ideas each individual brings but also for the positive reflection a diverse workforce can have for an organization with a potential candidate. This past year has brought the topic of diversity to a whole new level with CEOs from almost every major company committing to increasing the diversity ratios within their workforce. One way for this to be accomplished is by focusing on the contingent workforce which in some companies can account for more than 30% of their total worker population. In this session our panelists will share why diversity is so important to them and more importantly, how they are focused on not only supplier diversity but taking action to increase candidate diversity within their CW programs. Moderator: Dawn McCartney, VP, CWS Council, CCWP, SOW Mgmt. Expert, Staffing Industry Analysts   Panelist: Dionysia Johnson-Massie, Shareholder, Littler Wendy Stenger, Global Lead, External Workforce Programs, Thomson Reuters Rondu Vincent, Executive Director, Global Supplier Diversity & Sustainability, Bristol Myers Squibb
  (PST) 2:10 – 2:40 PM (EST) 5:10 – 5:40 PM	Networking Break & Exhibits Open
  (PST) 2:40 – 3:15 PM (EST) 5:40 – 6:15 PM	The Workforce Solutions Ecosystem 2025 If enough people think it, then it will likely happen. The workforce solutions ecosystem is rapidly evolving and many of the strategic issues discussed at this year’s CWS Summit will look different by CWS Summit 2025. Join this session to hear predictions from our SIA panel of experts regarding the changes to come. Complete with polling, individual predictions and healthy debate, this conference closer is a must attend! Moderator: Ursula Williams, Chief Operating Officer, Staffing Industry Analysts Speakers: Barry Asin, President, Staffing Industry Analysts Dawn McCartney, VP, CWS Council, CCWP, SOW Mgmt. Expert, Staffing Industry Analysts Jo Matkin, Global Workforce Solutions Research Director, Staffing Industry Analysts John Nurthen, Executive Director, Global Research, Staffing Industry Analysts Chris Paden, Director, CWS & Research, CCWP, Staffing Industry Analysts Peter Reagan, Sr. Director, CWS & Research, CCWP, SOW Mgmt. Expert, Staffing Industry Analysts
  (PST) 3:15 PM (EST) 6:15 PM	CWS Summit North America Concludes

Program subject to change

• Thursday, September 17, 2020

  (PST) 7:00 – 8:00 AM (EST) 10:00 – 11:00 AM	Pre-Event Networking & Exhibits Open
  (PST) 8:00 – 8:40 AM (EST) 11:00 – 11:40 AM	OPENING KEYNOTE Transforming and Optimizing the Talent Supply Chain While Covid-19 has disrupted nearly everything about human society, the innovation and disruption in the talent supply chain continues at rapid speed. The VMS and MSP led changes of the past decade are morphing into a new stage of transformation with human cloud and gig economy platforms beginning to mature, heavy investment in human resources technology and the rapid digital transformation of traditional staffing businesses. The decade ahead promises to be full of exciting new technology developments enabling talent supply to reach new levels of performance and effectiveness. But it also brings new threats of disruption to those who are unable to keep pace with the changes in the surrounding ecosystem. In this opening keynote presentation, SIA President Barry Asin, a leading authority on workforce solutions worldwide, shares SIA’s latest research and thinking on the emerging staffing industry and gig economy. Speaker: Barry Asin, President, Staffing Industry Analysts
  (PST) 8:40 – 9:10 AM (EST) 11:40 AM – 12:10 PM	Networking Break & Exhibits Open
  (PST) 8:45 – 9:05 AM (EST) 11:45 AM – 12:05 PM	TECH AND PRODUCT SHOWCASE Tech and Product Showcases are designed as rapid informative sessions promoting the benefits of a new/evolving technology or product in the Workforce Solutions Ecosystem. Build Your Branded Talent Community to Drive Cost Savings and Efficiencies Presented by WorkLLama Understand how the WorkLLama platform helps companies build a fully connected Branded Talent Community through a blend of automation and human touch that will drive cost savings, streamline your business, and accelerate your growth. Speakers: Chris Kennedy, Vice President Sales, WorkLLama Brandon Simmons, VP, Customer Success & Partner Alliances, WorkLLama
  (PST) 9:10 – 9:50 AM (EST) 12:10 – 12:50 PM	CONCURRENT SESSIONS Emerging and Disruptive Tech Track Human Cloud: State of Disruption As the world digitally transforms, so too is the way organizations access talent and get work done. Nowhere in the workforce solutions ecosystem is this more apparent than the human cloud. The human cloud is comprised of three distinct models: online staffing, online work services and crowdsourcing. Each is covered with this panel of insiders and experts. We will explore the domain's disruptive qualities and its broader implications for the future of work. Moderator: Brian Wallins, Research Manager, Staffing Industry Analysts Panelists: Amit Ashkenazi, VP Business Strategy, Fiverr Taso Du Val, CEO, Toptal Jody Miller, Co-CEO & Co-Founder, Business Talent Group Leading in a New World of Work Track Succeeding in the Next Generation Talent Economy After the last recession there was an explosion in buyer adoption of MSP and VMS as enterprise buyers sought to control cost and manage risk. Today, buyers can create an optimum workforce program from a multitude of channels, platforms and service models. And staffing firms and other suppliers have more opportunity than ever to innovate and succeed. In this interactive panel we hear from experts across the ecosystem who are helping to shape the way that enterprise programs achieve success in a changing environment. We will discuss the range of opportunities available to both buyers and suppliers and debate the emerging trends that our experts believe will shape the next generation of total workforce acquisition and management. Moderator: Jo Matkin, Global Workforce Solutions Research Director, Staffing Industry Analysts Panelists: Adele Alvarez, Executive Director, Operations, Allegis Global Solutions Joey Frasier, CEO, Shortlist Project Inc. Shashank Saxena, CEO, VNDLY
  (PST) 9:50 – 10:00 AM (EST) 12:50 – 1:00 PM	Transition Break
  (PST) 10:00 –  10:30 AM (EST) 1:00 – 1:30 PM	Collaboration Roundtables by Topic Collaboration roundtables will allow attendees to network in small groups and learn from each other with attendees across the entire workforce solutions ecosystem including enterprise buyers, staffing suppliers, VMS and MSP players, human cloud/online staffing platform players and talent acquisition technology providers. Moderator: Ursula Williams, Chief Operating Officer, Staffing Industry Analysts Sample Topics include: • Artificial Intelligence and Machine Learning in the Gig Economy • Blockchain Implications for Hiring Processes • Expanding Role of Robotic Process Automation (RPA) in Talent Acquisition • The Future of Remote Work • Maximize Productivity in Remote Working Environments • Online Staffing • Talent Pools and Freelancer Management Systems • Using Contests and Crowdsourcing to Drive Value • SOW vs. Staff Augmentation: What You Need to Know • Building Your Staffing Firm's Tech Stack • Optimizing a Centralized Recruiting Function for Staffing Firms • Success with VMS and MSP Programs • Recruiting Chatbots: Implementation Considerations • There's an App for That: Directly Connecting Clients and Candidates • Co-employment Myths and Realities • Independent Contractor Compliance and Misclassification • Direct Sourcing for Buyers: Best Practices and Common Missteps • Onboarding Practices to Drive Talent Retention • Enterprise Buyer Strategies for Self-Managed Programs and Talent Pools • Total Talent Acquisition: Making It Happen
  (PST) 10:30 – 11:30 AM (EST) 1:30 – 2:30 PM	Networking Break & Exhibits Open
  (PST) 11:00 – 11:20 AM (EST) 2:00 – 2:20 PM	TECH AND PRODUCT SHOWCASE Tech and Product Showcases are designed as rapid informative sessions promoting the benefits of a new/evolving technology or product in the Workforce Solutions Ecosystem. Speed, Accuracy and Compliance in Hiring Aren't Enough Anymore Presented by Checkr Checkr’s People Trust Platform is helping Staffing adapt to a new world, where expectations for hiring has been turned on its head. Claims of speed, accuracy, and compliance in hiring simply don't address the complex challenges of the day. With modern background check technology, Checkr's platform helps expand the impact of trust and safety in hiring to better establish trust between candidates and employers, and help you connect more people with work. Join Chris Johnson, Director of Industry Strategy as he shares some of Checkr's most recent innovations for the staffing industry and our vision for the future of work. Speaker: Chris Johnson, Director of Industry Strategy, Staffing, Checkr
  (PST) 11:30 AM – 12:20 PM (EST) 2:30 – 3:20 PM	KEYNOTE Digital Transformation and the Gig Economy: Reinventing Talent Management for the Networked Age   As traditional economic and social pillars of the industrial age have come to an end, it is time for companies to rethink recruiting, compensation, training, collaboration, retention and the management of talent, as part of a new, networked model. Don Tapscott, one of the world’s leading disruptive technology gurus, describes this new paradigm in management – Talent 2.0 and what it means for talent acquisition, the staffing industry and the wider gig economy. Speaker: Don Tapscott, Disruptive Technology Guru
  (PST) 12:20 – 12:30 PM (EST) 3:20 – 4:30 PM	Transition Break
  (PST) 12:30 – 1:10 PM (EST) 3:30 – 4:10 PM	CONCURRENT SESSIONS Emerging and Disruptive Tech Track Future Tech Meets the Gig Economy: AI, Blockchain and Beyond Talent acquisition technology is a confusing and fast-moving space at the moment. Not only is technology radically changing established processes within staffing firms, job boards and the human cloud, it is creating whole new categories of software that didn’t exist a few years ago from recruitment chatbots to sourcing automation tools. Our panel session will help you see your way through the smoke and mirrors to help you find meaningful digital advantage. Learn where AI, blockchain and technology innovation are making real impacts across the gig economy. Moderator: John Nurthen, Executive Director, Global Research, Staffing Industry Analysts Panelists: Jason Ezratty, Chairman, Founder, Chief Data Scientist, Brightfield Anna Frazzetto, Chief Digital Technology Officer, Tential Don Tapscott, Disruptive Technology Guru Leading in a New World of Work Track Remote Work in a Post-Pandemic World Can the genie be put back in the bottle? Now that workers and employers have had a taste of the remote work experience, staffing firms, online platforms and contingent workforce buyers are finding a new normal as WFH becomes embedded in post-pandemic work life. Learn what these companies are doing to maximize productivity while keeping workers motivated and enthused. Moderator: Subadhra Sriram, Editor & Publisher, Media Products, Staffing Industry Analysts Panelists: John Chuang, CEO, Aquent Rhona Driggs, CEO, Empresaria Group plc Stacey Handshoe, Program Manager, Contingent Labor, CareFirst BlueCross BlueShield Tim Sanders, VP Customer Insights, Upwork
  (PST) 1:10 – 1:40 PM (EST) 4:10 – 4:40 PM	Networking Break & Exhibits Open
  (PST) 1:15 – 1:35 PM (EST) 4:15 – 4:35 PM	TECH AND PRODUCT SHOWCASE Tech and Product Showcases are designed as rapid informative sessions promoting the benefits of a new/evolving technology or product in the Workforce Solutions Ecosystem. Reinvent Your Tech Workforce with Talent Alpha Human Cloud Presented by Talent Alpha In the ‘new normal’ your IT Workforce will be remote, distributed, agile and easily accessible in real-time. Join this session to learn how you can reinvent your workforce strategy with Talent Alpha’s Human Cloud Platform, which enables you to Manage, Measure, Access and Share IT talent. Speaker: Przemek Berendt, CEO, Talent Alpha
  (PST) 1:40 – 3:10 PM (EST) 4:40 – 6:10 PM	Gig Economy Shark Tank: Technology Innovation Competition The gig economy is full of innovators and disruptors seeking to stake their claim in the evolving Workforce Solutions Ecosystem. With recent tech IPOs highlighting the potential rewards to the winners, the interest in the space is significant. In this session, we will hear from a variety of technology-based innovators as they pitch our "sharks" to see who will have the honor of winning the Gig Economy Shark Tank award! Plus, those companies who make the cut will get bragging rights and publicity in SIA publications and platforms. For participants, this is a great way to get a sense of the latest potential disruptors as well as the possibilities for innovation in the talent supply chain. Moderator: Brian Wallins, Research Manager, Staffing Industry Analysts Sharks: Pete Flint, Managing Partner, NFX Rebecca Henderson, CEO & Executive Board Member, Randstad Jai Shekhawat, Founder & Former CEO, SAP Fieldglass Gary Swart, Partner, Polaris Partners Finalists: Dan Beck, COO, Co-Founder, Utmost Software Inc. Emma El-Karout, Founder & CEO, One Circle Matthew Mottola, Co-Founder & CEO, Venture L Alexander Torrenegra, CEO, Torre
  (PST) 3:10 – 4:10 PM (EST) 6:10 – 7:10 PM	Networking & Exhibits Open
  (PST) 3:10 – 4:10 PM (EST) 6:10 – 7:10 PM	SPONSOR EVENT Beer 101: Hop College, presented by Great Lakes Brewing Company Sponsored by Able Grab a beer with the team at Able (formerly EmployStream), and their favorite award-winning Cleveland brewery Great Lakes Brewing Company, for an interactive primer for both beer lovers and newbies. Deep dive on the beer-making process, proper tasting methods, and the story of going from the first microbrewery in Ohio to one of the largest in the U.S. Have a drink, relax, and maybe even learn a thing or two to celebrate the close of GigE day one.

  Friday, September 18, 2020

  (PST) 6:30 – 7:30 AM (EST) 9:30 – 10:30 AM	SPONSOR EVENT Virtual 5k – Spartan Obstacle Race Sponsored by Able Come and join Able (formerly EmployStream) for a Friday morning 5k to get the blood flowing before day two of GigE. In the style of virtual Spartan obstacle races, the run will consist of a 5k run with obstacles including push-ups, burpees, and planks. We'll start all together with warm-up stretches and then disperse to run. Times will be submitted once complete, and we'll host a short awards ceremony at the end of the hour to announce winners. Prizes will be sent to both men's and women's first, second, and third-place finishers.
  (PST) 7:00 – 8:00 AM (EST) 10:00 – 11:00 AM	Networking & Exhibits Open
  (PST) 8:00 – 9:00 AM (EST) 11:00 AM – 12:00 PM	KEYNOTE PANEL Digital Transformation and the Talent Supply Chain The staffing industry, the gig economy and the workforce solutions ecosystem are all in the process of a massive digital transformation driven by accelerating technology innovation. How will this technology innovation change the way that the talent supply chain connects work and workers? And what does that resulting digital transformation mean for staffing firms, online staffing and human cloud platforms, technology providers and enterprise buyers? Our panel of leaders from across the ecosystem share their insights on the intersection of talent and technology in the years ahead. Moderator: Barry Asin, President, Staffing Industry Analysts Panelists: Patrick Beharelle, CEO, TrueBlue Hayden Brown, President & CEO, Upwork Art Papas, Founder & CEO, Bullhorn Marcus Sawyerr, Global Head of Digital Partnerships, The Adecco Group
  (PST) 9:00 – 9:30 AM (EST) 12:00 – 12:30 PM	Networking Break & Exhibits Open
  (PST) 9:30 – 10:10 AM (EST) 12:30 – 1:10 PM	CONCURRENT SESSIONS Legal and Compliance Track Navigating the IC Misclassification Minefield As federal and state governments take different approaches in determining the status of independent contractors and misclassification, where does this leave employers managing a workforce across multiple jurisdictions? Will other states follow the example of California’s AB5? And with contractors reviewing their own status in the wake of the pandemic and employers needing to justify their classification policies to auditors and regulators, there is likely to be fresh scrutiny on the engagement of 1099's. Our panel of legal experts will identify the risks, and the steps employers need to take to navigate the IC misclassification minefield. Moderator: Fiona Coombe LLB, Director, Legal & Regulatory Research, CCWP, Staffing Industry Analysts Panelists: Rob Cruz, VP Compliance, Senior Legal Counsel, Talentwave Nathan S. Gibson, Senior Director, Risk Management, MBO Partners Dennis S. Kenny, Partner, Scherer Smith & Kenny LLP Collaboration Case Studies Track Talent Pools and Self Sourcing in Action Contingent workforce (CW) programs have been evolving their capabilities as they continually look for ways to deliver better service, higher quality candidates and lower costs. One effective strategy for organizations to become more agile and gain maturity is Direct Sourcing. Learn how some of the most advanced CW programs have leveraged this concept as we explore some innovative Direct Sourcing case studies. Moderator: Chris Paden, Director, CWS & Research, CCWP, Staffing Industry Analysts Panelists: Corinne Ripoche, CEO Adecco Americas and Pontoon, The Adecco Group Patrick M. Schooley, Managing Director, PwC
  (PST) 10:10 – 10:40 AM (EST) 1:10 – 1:40 PM	Networking Break & Exhibits Open
  (PST) 10:40 – 11:10 AM (EST) 1:40 – 2:10 PM	Collaboration Roundtables by Topic Collaboration roundtables will allow attendees to network in small groups and learn from each other with attendees across the entire workforce solutions ecosystem including enterprise buyers, staffing suppliers, VMS and MSP players, human cloud/online staffing platform players and talent acquisition technology providers. Moderator: Ursula Williams, Chief Operating Officer, Staffing Industry Analysts Sample Topics include: • Artificial Intelligence and Machine Learning in the Gig Economy • Blockchain Implications for Hiring Processes • Expanding Role of Robotic Process Automation (RPA) in Talent Acquisition • The Future of Remote Work • Maximize Productivity in Remote Working Environments • Online Staffing • Talent Pools and Freelancer Management Systems • Using Contests and Crowdsourcing to Drive Value • SOW vs. Staff Augmentation: What You Need to Know • Building Your Staffing Firm's Tech Stack • Optimizing a Centralized Recruiting Function for Staffing Firms • Success with VMS and MSP Programs • Recruiting Chatbots: Implementation Considerations • There's an App for That: Directly Connecting Clients and Candidates • Co-employment Myths and Realities • Independent Contractor Compliance and Misclassification • Direct Sourcing for Buyers: Best Practices and Common Missteps • Onboarding Practices to Drive Talent Retention • Enterprise Buyer Strategies for Self-Managed Programs and Talent Pools • Total Talent Acquisition: Making It Happen
  (PST) 11:10 – 11:40 AM (EST) 2:10 – 2:40 PM	Networking Break & Exhibits Open
  (PST) 11:40 AM – 12:20 PM (EST) 2:40 – 3:20 PM	CONCURRENT SESSIONS Legal and Compliance Track The Great Debate: The Legal, Policy and Regulatory Future of the Gig Economy The gig economy, staffing and contingent work are increasingly in the crosshairs of policy debate about the benefits and challenges of more flexible ways of working. Spurred by concerns about exploitation of gig economy workers, particularly those at the lower end of the skills spectrum, the entire ecosystem is challenged to deliver on its promise. What changes in laws and regulations are needed to ensure that workers, enterprise organizations and the surrounding ecosystem can continue to thrive into the future? Our panel of legal and policy experts will debate the changes needed and discuss the next generation policy debate at the national, state, local and even global level. Moderator: Barry Asin, President, Staffing Industry Analysts Panelists: Dr. Carl Camden, Founder & President, IPSE.U.S Stephen Dwyer, Senior Vice President, Chief Legal and Operating Officer, American Staffing Association Rafael Espinal, President, Executive Director, Freelancers Union Mark B. Roberts, CEO, TechServe Alliance Collaboration Case Studies Track Making Online Staffing Work for The Enterprise Finding a positive out of a pandemic is not easy. However, the advancement in technology and technology adoption has moved at record speed due to the necessity for work to continue. The success that most organizations have recognized with remote workers is another positive. Industries that would have never considered allowing resources to be remote due to the nature of the work can no longer use the excuse that the work must be done onsite. Although online staffing has been around a while, the pandemic successes have catapulted the idea. Attend this session and hear from panelists who share how their organizations were ahead of the game and how online staffing has allowed them to access the most qualified talent, quickly and cost effectively prior to Covid-19 and beyond. Moderator: Dawn McCartney, VP, CWS Council, CCWP, SOW Mgmt. Expert, Staffing Industry Analysts Panelists: Elizabeth Lages, SVP of People and Culture, Flexera Paul Petersen, Director, Workforce Solutions, Siemens Healthineers
  (PST) 12:20 – 12:30 PM (EST) 3:20 – 3:30 PM	Transition Break
  (PST) 12:30 – 1:15 PM (EST) 3:30 – 4:15 PM	KEYNOTE PANEL The Staffing Industry and Workforce Solutions Ecosystem in a Post-Covid-19 World As we conclude Collaboration in the Gig Economy for 2020, our panel of top executives reflect on the changes brought by the pandemic and the evolving world ahead. What will the staffing industry look like as we move into a new normal? And just what is normal likely to be for the industry and the ecosystem going forward? Moderator:   Barry Asin, President, Staffing Industry Analysts Panelists: Bert Bean, CEO, Insight Global Tammy Browning, President, KellyOCG Teresa Creech, CEO, Talentwave Doug Leeby, CEO, Beeline
  (PST) 1:15 PM (EST) 4:15 PM	Conference Close
  (PST) 1:15 - 2:00 PM (EST) 4:15 - 5:00 PM	SPONSOR EVENT Kevin Blake Virtual Reality – Quarantined Magic Show Sponsored by Sense Kevin Blake presents Virtual Reality, a Quarantined Magic Show – Join us for illusion and magic and prepare to be amazed! A favorite entertainer for audiences of any type, Kevin brings people together through incredible, jaw-dropping magic and illusion (even over Zoom!). While we can’t be together in one place, we’re looking forward to hosting virtual show to entertain you - sit back and be amazed with jaw dropping interactive tricks and illusions for any age. Bring the family and unwind and relax your week at Collaboration in the Gig Economy with some engaging magic. Save your spot for the virtual event and join us on September 18 at 4:15PM ET / 1:15PM PT.