SIA'S EXECUTIVE FORUM

2020 Executive Forum North America – Agenda

• Monday, March 9, 2020

  1:00 – 8:00 PM	Registration Open | Luster Gallerie
  5:00 – 6:00 PM	SIA Conference and Corporate Membership Overview | Splash 9/10 Sponsored by IDB Bank Join the SIA team and conference attendees to kick off the 2020 Executive Forum. Gain insights into how to maximize your experience at the conference networking events, keynotes and concurrent sessions. This overview will also share ideas on unlocking the value of SIA’s membership and resources, as well as provide an opportunity to ask questions. Speakers: Timothy Landhuis, Director of Research, North America, Staffing Industry Analysts Adrianne Nelson, Sr. Director, Global Membership Products, CCWP, Staffing Industry Analysts IDEAS IN ACTION - Special Session Ideas in Action sessions showcase leading suppliers and their solutions to the industry’s most pressing challenges. How to Leverage the Power of AI to Gain Efficiencies at Scale | Splash 13/14 Presented by Mya Systems Leading staffing firms across the globe are turning to Conversational AI to transform their approach to hiring, allowing them to engage with every candidate, automate time-consuming tasks, and scale outreach and communication. Learn the truth behind the numbers and how you can unlock your team’s potential to directly impact recruiter productivity, dramatically reduce time to fill, and increase candidate response rates – all within your existing recruiting process. Speaker: Eric LaBadie, VP Global Operations, Mya Systems
  6:00 – 8:00 PM	Welcome Reception | Ocean Lawn Sponsored by Indeed

  Tuesday, March 10, 2020

  8:00 AM – 6:30 PM	Registration Open | Luster Gallerie
  8:00 – 9:00 AM	Networking Breakfast & Exhibits Open | Sparkle Ballroom Sponsored by Baird IDEAS IN ACTION - Special Breakfast Session Ideas in Action sessions showcase leading suppliers and their solutions to the industry’s most pressing challenges. Why the Human Element of Recruiting Can Never Be Replaced | Splash 13/14 Presented by Monster Worldwide Staffing firms continue to evolve to include AI, gig platforms, and other technology to more efficiently source and engage with right-fit candidates. While it’s important for firms to embrace this new technology in order to remain competitive, new data shows that for long- term relationship building the human element inherent in traditional staffing can’t be replaced by an algorithm. Join Alex Kevork, VP of Employer Integrated Segment & Product Marketing, Julia Gaynor, Senior Content Manager, and Megan Goullet, Principal Marketing Manager, as we explore the three main areas where the human touch is still necessary, and can make or break a staffing firm’s ability to find the right fit. Speakers: Julia Gaynor, Senior Content Manager, Monster Worldwide Megan Goullet, Principal Marketing Manager, Monster Worldwide Alex Kevork, VP of Employer Integrated Segment & Product Marketing, Monster Worldwide
  9:00 – 10:00 AM	OPENING KEYNOTE Strategies for a New World | Glimmer Ballroom Sponsored by World Wide Specialty Programs The staffing industry is evolving at an accelerating rate, driven by explosive changes in technology, increasingly sophisticated clients with ever greater demands and a critical shortage of candidates with the right skills. SIA has its finger on the pulse of the changes in the workforce solutions ecosystem surrounding the staffing industry. In this keynote, we will draw from SIA’s latest research to explore what’s changing, what’s not and what strategies and capabilities will be required for the leaders of tomorrow. Speaker: Barry Asin, President, Staffing Industry Analysts
  10:00 – 11:00 AM	KEYNOTE What Got You Here Won't Get You There | Glimmer Ballroom Sponsored by Bullhorn The corporate world is filled with executives who have worked hard for years to reach the upper levels of management. They’re intelligent, skilled, and even charismatic. But only a handful of them will get themselves and their company to the next level. One reason too easily overlooked has to do with subtle nuances that often make all the difference. These small “transactional flaws” performed by one person against another (as simple as not saying thank you enough) can lead to negative perceptions that can hold any executive back. The good news is that this is easy behavior to change, and world-renowned business educator and coach Marshall Goldsmith shares how in this straightforward, jargon-free session. Speaker: Marshall Goldsmith, Pioneering World’s #1 Executive Coach
  11:00 – 11:30 AM	Networking Break & Exhibits Open | Sparkle Ballroom Sponsored by DaXtra Technologies
  11:30 AM – 12:15 PM	CONCURRENT SESSIONS Success Story Showcase | Flicker 1/2 Top staffing executives share lessons from the growth and development of their business. Hear how two leaders are finding and blazing new trails to the future. Hint: The evolution is not what you might expect! Moderator: Subadhra Sriram, Editor & Publisher, Media Products, Staffing Industry Analysts Panelists: Vik Kalra, CEO, Mindlance Nina Vaca, CEO, Pinnacle Group Workforce Engagement Models – Threats and Opportunities | Flicker 3 From sole supplier agreements to MSP and RPO, from human cloud and remote work to total talent management and offshoring, the sheer volume of client choices for engaging talent can be overwhelming. In response to the dizzying pace of change and greater client requirements, what will be “the next big thing” (or things)? How can your organization prepare to confront the challenges these new options present? And, how can you harness new technologies to create a competitive advantage in your marketplace? In this session, we move beyond the current state to discuss what the workforce solutions of the future may look like, and what you can do to set yourself up for success in 2020 and beyond! Speakers: John Nurthen, Executive Director, Global Research, Staffing Industry Analysts Peter Reagan, Sr. Director, CWS & Research, CCWP, SOW Mgmt. Expert, Staffing Industry Analysts Selling your Brand, Recruiting and Retention for the Long Haul | Splash 9/10 As demographic shifts and advances in technology continue to drive tremendous change in the workforce for the foreseeable future, how do you position your staffing company to recruit and retain the best of tomorrow’s evolving talent supply? Join us to uncover the keys to create a recruiting and retention strategy that sets your company up for the long haul! Moderator: Adrianne Nelson, Sr. Director, Global Membership Products, CCWP, Staffing Industry Analysts Panelists: Chris Beckage, Senior Vice President of Business Development in North America, Acara Solutions, Inc. Carla McKelvey, Senior Vice President Talent Engagement & Culture, Staffmark Matt Rivera, VP, Marketing & Communications, Yoh/Day & Zimmermann Staffing Sector Focus: Industrial | Splash 11/12 Don’t miss our deep dive discussion regarding industrial staffing, where we will examine the biggest challenges facing staffing executives today and provide insight on how to succeed now and in the future. In this session, our panelists will highlight demand trends across a variety of verticals—including manufacturing and e-commerce—as well as look at the increasing role of technology across operations and the evolving demand from both clients and candidates. Moderator: Timothy Landhuis, Director of Research, North America, Staffing Industry Analysts Panelists: Mark Elwood, Chairman and CEO, Elwood Staffing Stacey Lane, Executive Vice President - Field Operations, Staffmark Group Paul Seymour, President Commercial Division, EmployBridge IDEAS IN ACTION Ideas in Action sessions showcase leading suppliers and their solutions to the industry’s most pressing challenges. 2020 Labor Market Overview | Splash 13/14 Presented by Indeed Indeed Hiring Lab Economist Daniel Culbertson will review current labor market trends and conditions, what economists are worried about for the near future, and advice for recruiting in our current economic environment. Speaker: Daniel Culbertson, Economist, Indeed Hiring Lab IDEAS IN ACTION Ideas in Action sessions showcase leading suppliers and their solutions to the industry’s most pressing challenges. How Digital Strategy Makes Bold Candidate Experiences Possible — And Sustainable | Splash 15/16 Presented by WorkLLama LLC Digital strategy—does your company have one? It is essential for automating and optimizing operations, from sourcing, to referrals, to redeployment, to building brand ambassadors. And it is the only way to future-proof your business for wherever the economy turns next. We’ll explore how a bold digital strategy can change the way staffing firms engage candidates, measure and improve candidate experience, and put meaningful relationships at the core of your sustainable business model. We’ll share how companies combine a holistic approach to candidate relationships with integrated solutions, such as WorkLLama, to deliver human-centered experiences that stand out from a packed field and drive immediate value. Learn how the WorkLLama platform automates well-timed candidate interactions delivered via AI-driven solutions to streamline and scale recruiting operations—and help you build stronger relationships with candidates and clients. Speaker: Saleem Khaja, COO, WorkLLama LLC
  12:15 – 1:45 PM	Birds of a Feather Networking Lunch | Glimmer Ballroom Join your peers at our "Birds of a Feather" lunch tables for informal conversations and sharing. Discussion Topics: • Certified Contingent Workforce Professional (CCWP) • Human cloud & emerging platforms • International expansion • Managed Service Providers (MSP) • Mergers & acquisitions • Managing regulatory headaches • Most effective marketing tactics • Recruiting innovations • Recruitment Process Outsourcing (RPO) • Statement of Work Certification (SOW) • Talent acquisition technology Network with Peers by Segment: • Life Sciences staffing  • Direct hire and retained search • Engineering staffing • Finance/accounting staffing • Healthcare staffing • Industrial staffing • IT staffing • Staffing in the education sector • Marketing/creative staffing • Office/clerical staffing Open/topic-unspecified tables will also be available for those wishing to start a conversation on another topic or area of interest.
  12:15 – 1:45 PM	Networking Lunch & Exhibits Open | Sparkle Ballroom Sponsored by Citizens M&A Advisory
  1:45 – 2:30 PM	CONCURRENT SESSIONS Mojo: Increasing Meaning, Happiness, and Employee Engagement | Flicker 1/2 Mojo, that positive spirit we feel when we do something that’s purposeful, powerful, and positive and the rest of the world recognizes it, is impacted by four key factors: identity (Who do you think you are?), achievement (What have you done lately?), reputation (Who do other people think you are and what have you done lately?), and acceptance (What can you change and when do you need to just let it go?). In this session, Marshall Goldsmith outlines the positive actions leaders must take to reach peak mojo, initiate winning streaks and keep them coming. Speaker: Marshall Goldsmith, Pioneering World’s #1 Executive Coach The Client Behind the MSP | Flicker 3 As a staffing company, you are all too familiar with an MSP and the rules, processes and discipline they instill and manage on behalf of their client. But how familiar are you with the client? All too often, we hear that suppliers do not have the opportunity to speak to or hear from the client, that all communication comes from and through the MSP. Here is your chance to hear from and ask questions of the “client behind the MSP”. Come and learn about their roles, priorities, objectives, and why they chose to partner with an MSP. Also, understand why and when do they decide to rationalize their existing supplier base and, more importantly, what prompts the opportunity to add new suppliers to their list. Moderator: Dawn McCartney, VP, CWS Council, CCWP, SOW Mgmt. Expert, Staffing Industry Analysts     Panelists: Shashank Bajaj, Global Manager - Temp Services - XWS, Google Charles Flocco, Sr. Manager, Capital One Thespina Spivey, Program Director, Contingent Workforce, The Coca-Cola Company M&A Today: Strategic Considerations for Buyers and Sellers | Splash 9/10 The headlines are flush with announcements about mergers, acquisitions, and private equity investments. What does this mean for your firm’s growth strategy and corporate roadmap? In this fast-paced session, our panel of experts will illuminate the current M&A environment and provide specific examples of how your firm can take advantage of today’s opportunities. Moderator: Timothy Landhuis, Director of Research, North America, Staffing Industry Analysts Panelists: Tim Billings, Partner, Quad-C Management, Inc. Alan Bugler, Managing Director, Citizens M&A Advisory Thomas Kardos, Managing Partner, Blackwood Capital Group Staffing Sector Focus: IT | Splash 11/12 Not only is IT the largest segment of the professional staffing industry, it is one of the most dynamic. The segment has experienced consistent growth in recent years, but competition has intensified, not only among traditional staffing suppliers, but also from consulting, outsourcing, offshoring and human cloud providers. In this session, we will hear insights from industry leaders that can help you navigate your firm through these competitive forces and the evolving landscape. Moderator: Brian Wallins, Research Manager, Staffing Industry Analysts Panelists: Mahfuz Ahmed, CEO, DISYS LLC Jay Cohen, Founder & CEO, Signature Consultants, LLC Kye Mitchell, COO, Kforce IDEAS IN ACTION Ideas in Action sessions showcase leading suppliers and their solutions to the industry’s most pressing challenges. Secrets of Hiring Success: What the Winners are Doing Right (featuring Compass) | Splash 13/14 Presented by Checkr Staffing is at a turning point today. Over the past decade, gig economy players have completely redefined expectations for work and hiring, using rapid innovation to fuel their growth. In response, traditional companies are investing heavily in digital transformation, re-examining every facet of the hiring process to drive efficiency and shrink costs. With companies new and old investing in their HR processes, what successes have they found? How can staffing leverage these lessons to win? This session will feature Chris Johnson, Director of Industry Strategy at Checkr and staffing expert with over 20 years in the industry. He’ll be joined by Shay Johnson, Senior Director of Talent Acquisition at Compass, whose team reshaped the hiring process to achieve an ambitious goal of over 100,000 hires in 2019. Speakers: Chris Johnson, Director of Industry Strategy, Checkr Shay Johnson, Senior Director of Talent Acquisition, Compass IDEAS IN ACTION Ideas in Action sessions showcase leading suppliers and their solutions to the industry’s most pressing challenges. Growing Beyond Borders – How to Quickly and Safely Scale your Business into New Territories | Splash 15/16 Presented by People 2.0 You have a vision to expand your business into new markets, diversify your client base, build new streams of revenue, and outpace your competitors. But before you begin, you have to understand the legal requirements of engaging talent in each new city, state, and country you hope to enter. This can be a steep learning curve for companies that lack the resources and expertise in employment law. Join People 2.0 in this session on growing beyond borders while avoiding expensive and risky legal pitfalls. Speaker: Nick Broughton, Chief Revenue Officer, Capital GES – A People 2.0 Company Jeff Nugent, EVP, People 2.0
  2:30 – 3:00 PM	Networking Break & Exhibits Open | Sparkle Ballroom Sponsored by P&M Corporate Finance
  3:00 – 3:45 PM	CONCURRENT SESSIONS Diary of a Wimpy Sales Manager | Glimmer Ballroom In previous sessions, sales guru Tim Alderman has shown us all the reasons salespeople fail, but sometimes the problem isn’t the salesperson but the sales manager. In this session, he’ll review all the ways in which sales managers (and owners) succumb to wimpiness, and how to stop it. A few of the many examples Tim will cover include how to use “excuse proof” agreements to avoid getting caught in the “spin cycle” of excuses and how to level the playing field rather than constantly give into the most “experienced” staff. Speaker: Tim Alderman, President/CEO, Alderman Hockaday & Associates, LLC Trends and Opportunities in Latin American Staffing Markets | Flicker 3 *Note: This session is in English. A separate panel on this topic will be held the following day in Spanish. As one of the world’s fastest-growing and dynamic economic regions, Latin America offers many opportunities for the more adventurous staffing firms, but there are also traps for the unprepared. Learn about some of the key individual staffing markets throughout the region and what makes them different from the US market. Moderator: Tony Gregoire, Research Director, CCWP, Staffing Industry Analysts Panelists: Andrés Cardemil Oliva, CEO & Founder, HumanNet David Herranz, President, Adecco Staffing USA Juan Jimenez, President, Listos Private Equity – The Process of Transitioning to the Next Level | Splash 9/10 Congratulations! You started with a dream, founded a company and it has grown even beyond your expectations. But if you are looking to take your company to the next level, what got you here might not get you there, as Marshall Goldsmith would say. Are you the right leader to bring your company to that next level? In this session, we will discuss the challenges in identifying, hiring and transitioning your company to a new CEO while also ensuring that what is valuable and important remains intact and the company continues to grow. Moderator: Kersten Buck, VP, Global Strategy & Solutions, CCWP, Staffing Industry Analysts     Panelists: Dan Campbell, Executive Chairman, Hire Dynamics      Katie Kaiser, Vice President, Human Capital, Serent Capital Lisa Maxwell, Managing Partner, Gerard Stewart    Staffing Sector Focus: Engineering | Splash 11/12 Our panel will identify key trends in the engineering staffing sector and offer strategies for how to engage clients across various industries, such as manufacturing, energy, aerospace, technology, and government. Attend this session to gain insights as to how to position your firm for success in a sector with high demand, often scarce talent, but abundant opportunity. Moderator: Matt Norton, Sr. Research Analyst, CCWP, Staffing Industry Analysts Panelists: Dane Groeneveld, CEO, PTS Advance Angie Keller, Senior Vice President, Randstad Engineering Monique Mollere, Sr. Vice President, Talascend IDEAS IN ACTION Ideas in Action sessions showcase leading suppliers and their solutions to the industry’s most pressing challenges. Relax and Refresh! Explore The Future of Recruiting | Splash 13/14 Presented by LinkedIn Join us for a deep dive on our most recent global report - The Future of Recruiting. Led by our staffing experts, the session will take a look into top predictions from the report that are expected to transform the recruitment industry in the next 5 years. The session will be interactive - we would love to hear your thoughts! Speakers: Renata Bell, Group Product Marketing Manager, Search & Staffing, LinkedIn Dylan Curtis, Senior Sales Manager, LinkedIn IDEAS IN ACTION Ideas in Action sessions showcase leading suppliers and their solutions to the industry’s most pressing challenges. JobDiva’s Marketplace | Splash 15/16 Presented by JobDiva, Inc.   As the market evolves, so does JobDiva. With an open ecosystem numbering close to 150 integrations, JobDiva is constantly growing the array of tools and solutions woven into its platform to give its users the best, most agile platform imaginable. This is a story of partnerships, powerful technologies and a marketplace strategy that has done wonders for JobDiva clients. In a globalized and digitalized market, it is technology such as this that presents the cutting edge for performance and results, and that can help create the top-tier staffing organization of the future. Speaker: Tony Bosco, Vice President of Business Development and Alliances, JobDiva, Inc.
  3:45 – 4:00 PM	Transition Break
  4:00 – 5:00 PM	KEYNOTE PANEL The View from the Top: CEOs on a Changing Industry | Glimmer Ballroom Sponsored by Fairmount Partners The staffing industry is poised at a time of great transition and great opportunity. In this session we will hear from leaders of some of the largest and most successful firms in the industry as they share their perspectives on the changes and opportunities ahead including the changing ecosystem, the impact of technology, the evolving needs of clients and candidates and what it will take to be successful into the future. Join us for an engaging discussion with leaders of some of the most iconic names in the industry. Moderator: Barry Asin, President, Staffing Industry Analysts Panelists: Bert Bean, CEO, Insight Global Karen Fichuk, CEO, Randstad North America Jonas Prising, Chairman & CEO, ManpowerGroup Peter Quigley, President & Chief Executive Officer, Kelly Services
  5:00 – 6:30 PM	Networking Reception & Exhibits Open | Sparkle Ballroom Sponsored by WorkLLama LLC

  Wednesday, March 11, 2020

  8:00 AM – 6:30 PM	Registration Open | Luster Gallerie
  8:00 – 9:00 AM	Networking Breakfast & Exhibits Open | Sparkle Ballroom Sponsored by McGriff, Seibels & Williams IDEAS IN ACTION - Special Breakfast Session Ideas in Action sessions showcase leading suppliers and their solutions to the industry’s most pressing challenges. Staffing Tech Stack Best Practices | Splash 13/14 Presented by TextUs Join us to learn how over 700 staffing firms improved their speed to market by leveraging the latest tech to recruit smarter than the competition. We’ll present case studies on how tools such as email automation, text messaging, referral automation, and real-time reviews boost candidate engagement and foster better relationships.  Learn how to: •    Connect, engage, and delight your talent with real-time communication •    Find and place qualified talent faster •    Automate processes to free up your recruiters’ time •    Build trust and transparency with your candidates •    Reduce paperwork by integrating everything into your ATS •    Mitigate your risk by maintaining ownership of conversations, contacts, and data Speaker: Erich Hugunin, Chief Revenue Officer, TextUs
  9:00 – 10:15 AM	KEYNOTE Reinventing Talent Management for the Networked Age | Glimmer Ballroom Sponsored by Checkr As traditional economic and social pillars of the industrial age have come to an end, it is time for companies to rethink recruiting, compensation, training, collaboration, retention and the management of talent, as part of a new, networked model. Don Tapscott, one of the world’s leading authorities on the impact of technology on business, describes this new paradigm in management – Talent 2.0 – and how staffing companies can win in the networked age by harnessing the power of human capital. Speaker: Don Tapscott, Leading Authority on the Impact of Technology on Business
  10:15 – 11:15 AM	Executive Perspectives | Glimmer Ballroom Sponsored by Monster Worldwide In this session, we will share brief “TED talk” style insights from industry leaders who are on the cutting edge of change impacting our industry today. Our speakers will share how they are creating opportunities to grow their business by capitalizing on the rapidly evolving needs and expectations of employers and talent. Digital Transformation in Staffing: A Case Study from TrueBlue/JobStack Speaker: Patrick Beharelle, CEO, TrueBlue MSP of the Future Speaker: Corinne Ripoche Van Hecke, President, Pontoon Solutions From Start-Up to $750M – How Culture is the Key to Making Bigger Better for Everyone Speaker: Jerry Bostelman, CEO & Founder, Vaco
  11:15 – 11:45 AM	Networking Break & Exhibits Open | Sparkle Ballroom Sponsored by Odell Studner Group
  11:45 AM – 12:30 PM	CONCURRENT SESSIONS The Blockchain Revolution and What it Means for Business | Flicker 1/2 The technology likely to have the greatest impact on the enterprise and the global economy has arrived, and it’s not big data, artificial intelligence, self-driving cars or solar energy. It’s the blockchain. In this session, Don Tapscott explains how blockchain technology is powering a second era of the internet and discusses the profound implications for business strategy, competitiveness and leadership. Speaker: Don Tapscott, Leading Authority on the Impact of Technology on Business Cash Management Strategies | Flicker 3 How confident are you in your company’s cash management plans? Lack of working capital not only can stifle growth but also can be a significant financial and legal liability. Invoices can take months to collect, yet you don’t have the same payment terms when it comes to paying your employees and the government. On top of all that are potential insurance claims, penalties and other surprise expenses. In this session, we’ll learn from a panel of experts on how to navigate these challenges while growing your firm. Moderator: Maxim Kupfer, Interactive Research Developer, CCWP, Staffing Industry Analysts Panelists: Jean Cook, CFO, Travel Nurse Across America Jerry Grady, Partner, UHY LLP Gary Spinner, Chief Operating Officer, Lyneer Staffing Solutions, LLC Maximizing Opportunity in the MSP/VMS Supply Chain | Splash 9/10 As managed service providers and vendor management systems have penetrated a large share of the staffing market, many staffing companies derive some, if not all, of their revenue from these channels. Operating within this environment brings its own challenges and opportunities. How can you demonstrate quality to the end-client? How do you incentivize your staff and work efficiently to gain market share profitably? Our panel will discuss their own experiences and share techniques for creating value working within the MSP/VMS model. Moderator: Jo Matkin, Global Workforce Solutions Research Director, Staffing Industry Analysts Panelists: Tony Bartenetti, President, Nelson Tammy Browning, SVP Global Operations, KellyOCG David Lawrence, CEO, Vine Resources Limited Ben Thakur, CEO, eTeam Inc. Don’t Have the Talent, Do You Know Why? | Splash 11/12 In a competitive talent environment, what is your organization doing to attract talent and keep them engaged? Hear from a panel of workers who have chosen the contingent, freelancer, gig life. Hear what is most important to them when choosing an employer and an assignment, and what keeps them engaged throughout. Moderator: Diana Gabriel, SVP, Global Strategy & Solutions, CCWP, Staffing Industry Analysts     Panelists: Sonia A. Antolec, Director of People and Legal, The Mom Project Reena Gupta, Founder & CEO, Mom Relaunch LLC Allison Robinson, CEO and Founder, The Mom Project Charisse D. Stieff, Salesforce Administrator, Mom Relaunch LLC IDEAS IN ACTION Ideas in Action sessions showcase leading suppliers and their solutions to the industry’s most pressing challenges. Unlocking Innovation in Candidate Experience: Leaders Share Their Stories | Splash 13/14 Presented by Bullhorn Candidate experience is a critically important aspect of the recruitment lifecycle and a core strategic area of improvement for most staffing companies of all sizes, and also the area most rife for automation. How can you, as an agency leader, invest in innovation to improve candidate experience and unlock new talent pools and reduce attrition in your pipeline? In this panel presentation, the audience will hear stories from well-known staffing agency executives who have found success automating their candidate experience. They'll not only share strategies that have worked, but also those that haven't, to help you prepare for what's ahead. Moderator: Art Papas, Founder & CEO, Bullhorn Panelists: Simon Curtis, Regional CIO, UNAM, UKNI, LATAM General Staffing, Adecco Group Mark Nussbaum, Chief Operating Officer, Signature Consultants Buffy White, President, Workforce Solutions and Services, Cross Country Healthcare Inc IDEAS IN ACTION Ideas in Action sessions showcase leading suppliers and their solutions to the industry’s most pressing challenges. Taking Automation All The Way To Impact | Splash 15/16 Presented by PSG Global Solutions In this session Vivek Padmanabhan, Co-President at PSG Global Solutions and Elias Cobb, Director of Recruiting Operations at Quantix, will discuss deploying PSG's new Automated Candidate Engagement solution as part of a comprehensive set of enablement tools for PSG recruiters. The ACE solution is part of PSG's Compass platform and is built to help our recruiters more effectively source and engage candidates on behalf of our clients. Like all technologies, simply deploying the solution does not instantly yield results. Vivek and Elias will talk about the metrics used to measure success and the overall challenges PSG had to overcome for the tool to yield results. In this session, they will walk you through the implementation journey for ACE at Quantix which ultimately has enabled their team to increase their monthly placements by 50% on average with 20% fewer dials. Speakers: Elias Cobb, Director of Recruiting Operations, Quantix Vivek Padmanabhan, Co-President, PSG Global Solutions
  12:30 – 2:00 PM	Networking Lunch & Exhibits Open | Sparkle Ballroom Sponsored by R.A. Cohen Consulting
  2:00 – 2:45 PM	CONCURRENT SESSIONS Digital Disruption in Recruitment Marketplaces | Flicker 1/2 Employers are increasingly tapping into online recruitment marketplaces, platforms that facilitate the distribution of job openings to a network of individual freelance recruiters and staffing agencies. These platforms are being used primarily, though not always, as the final resource for difficult-to-fill vacancies. This business model, which had been quietly developing for many years, is suddenly getting much more attention from investors. Attend this session to hear more about what could end up being one of the most disruptive models in the workforce solutions ecosystem. Moderator: Brian Wallins, Research Manager, Staffing Industry Analysts Panelists: Jerry Aubin, CEO, BountyJobs Sunil Bagai, CEO, Crowdstaffing Ken Lazarus, CEO, Scout Exchange Trends and Opportunities in Latin American Staffing Markets | Flicker 3 *Note: This session is in Spanish. A separate panel on this topic in English is on the agenda for the previous day. This session is an opportunity for staffing leaders in Latin America to hear from and ask questions of a panel of experts on how to navigate the opportunities and challenges in various markets in the region, and how we can improve coordination across the various countries in the region for multi-national opportunities. Be ready for a lively discussion, en español! Moderator: Martin Padulla, Founder & Managing Director, Staffing America Latina Panelists: Eugenio Micheletti, Director, Emerging Staffing Brokers SAS Federico Muttoni, Managing Director, Advice Ruth Revolorio, CEO, The People Company Marketing for 2020 and Beyond | Splash 9/10 Marketing in the staffing and recruitment arena has become increasingly complex and challenging. In addition to marketing to a double-sided audience (talent and hiring managers), showing return on investment with sales and/or recruitment strategies, and balancing internal resources with opportunities, marketing executives must also be more locked in on digital/tech marketing opportunities, richer candidate/client experiences for engagement, analytics, and more. Join this panel of proven experts on gaining insights into navigating today’s complex marketing landscape for your organization’s success. Moderator: Ursula Williams, Chief Operating Officer, Staffing Industry Analysts     Panelists: Lars Asbjornsen, SVP Marketing, Upwork     Christina Belenky, Chief Marketing Officer, Qwil     Maggie Lower, Chief Marketing Officer, TrueBlue, Inc.     Leslie Vickrey, CEO, ClearEdge Marketing    Bridging the Talent Gap – Training, Education and Client Engagement | Splash 11/12 A common complaint from employers is their difficulty in filling critical job openings. Some firms have responded by going beyond recruiting and into training and education, either taking on this responsibility themselves or partnering with clients or third parties. In this session, we will hear from companies who have addressed client demand by helping to bridge the talent gap. Moderator: Subadhra Sriram, Editor & Publisher, Media Products, Staffing Industry Analysts Panelists: Cathi Canfield, VP, Associate Experience and Advancement, EmployBridge Bill Cummings, EVP Enterprise, Galvanize Robert Gasser, Chief Revenue Officer, Revature Joyce Russell, President, The Adecco Group Foundation US IDEAS IN ACTION Ideas in Action sessions showcase leading suppliers and their solutions to the industry’s most pressing challenges. AI Powered Recruiting—Friend or Foe? | Splash 13/14 Presented by Arya by Leoforce AI is here to stay, so how do you make it work for you and your organization? The simultaneous use of AI and programmatic sourcing not only allows for improved channel optimization, but also eliminates blind spending. Know which channels are performing best and invest your time and resources where it matters most. In this session, we’ll discuss the gap between our perception of AI and what it’s actually doing behind the scenes. You’ll walk away with more insight into the inner workings of AI, how to successfully blend people and technology, and actionable steps to begin this strategic partnership. Speaker: Sarah Beth Maronpot, AVP, Global Marketing, Arya by Leoforce IDEAS IN ACTION Ideas in Action sessions showcase leading suppliers and their solutions to the industry’s most pressing challenges. The Key to Giving Your Commercial Staffing Recruiters Half Their Day Back | Splash 15/16 Presented by Shiftgig We all know that recruiters have one of the hardest jobs in staffing. In fact, the recruiting industry experiences 25% median turnover rates annually. So what if we told you we had the key to giving your commercial staffing recruiters back half of the hours in their day? What could they do with those 4+ extra hours? Join Shiftgig’s CEO, Rick Bowman, as he discusses the reasons behind recruiter turnover, ways that digital deployment technology can alleviate some of these issues, and give real-life examples of agencies who are seeing success. Speaker: Rick Bowman, CEO, Shiftgig
  2:45 – 3:15 PM	Networking Break & Exhibits Open | Sparkle Ballroom Sponsored by CTK North American/INSURICA
  3:15 – 4:00 PM	CONCURRENT SESSIONS Not Your Grandmother's Job Board | Flicker 1/2 The world of job boards is in a state of flux. Advances in AI and other technologies have afforded new opportunities to enhance and adapt services as well as to develop new products. The sector is once again attracting considerable investor interest, resulting in significant fundraising and M&A deals. During this session, we’ll take you on a detailed tour of the various business models that have evolved and explain how they can benefit your business. Speaker: John Nurthen, Executive Director, Global Research, Staffing Industry Analysts The Staffing Industry and the Economic Backdrop | Flicker 3 We’ll hear from a panel of industry leaders on how staffing companies can best prepare for recessions and expansions in the economic cycle. Attend this session if you would rather be prepared than a victim of bad timing. Moderator: Tony Gregoire, Research Director, CCWP, Staffing Industry Analysts Panelists: Mike Lewis, CFO/COO, Insight Global Shawn Poole, Advisor and Partner (Co-Founder of Employbridge), Oak Street Partners Adam Stern, Partner, Woodland Capital Managing Contracts – The “Laws” You Live By | Splash 9/10 Contract terms are the “laws” you negotiate and live by with customers, vendors, and any other organization you do business with, but striking a fair balance between your interests and those of the other party in a contract negotiation can often be challenging. In this plain language session, long-time staffing lawyer George Reardon will outline the principles of negotiation for staffing firms so you can better ensure the contracts you sign are balanced and the laws you live by protect your company as well. Companion handouts will also be available. Speakers: Fiona Coombe, Director, Legal & Regulatory Research, CCWP, Staffing Industry Analysts George Reardon, Principal, George M. Reardon, Attorney and Counselor at Law Staffing Sector Focus: Office/Clerical | Splash 11/12 A large sector in the midst of transformation, office/clerical staffing offers much for discussion. As AI and automation become increasingly prevalent in the field, how will this sector be impacted by technological change? In an environment of record low unemployment, how are staffing companies providing the right talent to their customers? These questions and more will be addressed by our panel of staffing leaders. Attend this session to get up to speed on what it takes to succeed in office/clerical 2.0. Moderator: Curtis Starkey, Research Analyst, Staffing Industry Analysts Panelists: Stacie Habegger, Chief Sales Officer, The ActOne Group Sara Menke, CEO, Premier Talent Partners Deb Thorpe, SVP & GM - U.S. Operations, Kelly Services IDEAS IN ACTION Ideas in Action sessions showcase leading suppliers and their solutions to the industry’s most pressing challenges. The New Profit Center: How Technology Helps Your People and Your Bottom Line | Splash 13/14 Presented by Sense The time to talk is over. Digital transformation is here and top staffing firms aren’t starting now - they’ve been digitizing the talent lifecycle since the technology became available. And here’s what we know: the right technology doesn’t check a box and sit as a cost, it actively helps your people and your bottom line. Staffing firms that are ahead of the curve partner with technology focused on building ROI that shows up in tangible results. From automation and AI that saves time and attracts talent to white glove experiences that improve retention among candidates and clients, there is an elevated expectation of solutions today. Join former staffing firm executive and co-founder of Sense, Pankaj Jindal, as he walks through how executives can demystify digital transformation and prioritize technology that can actually make your business money. Speaker: Pankaj Jindal, Co-Founder, Sense IDEAS IN ACTION Ideas in Action sessions showcase leading suppliers and their solutions to the industry’s most pressing challenges. Coaching for Success at Every Desk: You Can’t Manage People, Manage Agreements | Splash 15/16 Presented by Butler Street Consulting How do the great leaders and coaches skip all the associated drama with trying to manage a person’s emotions, personality, lack of motivation, or a seemingly unmanageable person? They don’t try to manage people, personalities, motivation or drama. They manage agreements.  In this session, Managing Partners of Butler Street, Mike Jacoutot, and Mary Ann McLaughlin, share leadership best practices on how to get the most out of your people with the least drama through a proven concept of managing agreements. Learn to set and effectively coach your teams through managing agreements based on six essential elements and create an environment of trust and respect resulting in high-performance. Speakers: Mike Jacoutot, Founder and Managing Partner, Butler Street Consulting Mary Ann McLaughlin, Managing Partner, Butler Street Consulting
  4:00 – 4:15 PM	Transition Break
  4:15 – 5:30 PM	KEYNOTE Economic Forecast 2020 | Glimmer Ballroom Sponsored by LinkedIn In this session, economist Dr. Rossell draws on history, theory, and her ringside seat to Wall Street to deliver her economic outlook and discuss the impact of key current events. We’ll read the tea leaves, gain insight on where the economy is headed, and what it means for our industry. Speaker: Marci Rossell, Expert Economic Forecaster and Former Chief Economist, CNBC
  5:30 – 6:30 PM	Networking Reception & Exhibits Open | Sparkle Ballroom Sponsored by TextUs
  6:30 PM	Exhibits Close

  Thursday, March 12, 2020

  7:30 AM – 12:00 PM	Registration Open | Luster Gallerie
  7:30 – 8:30 AM	Networking Breakfast | Glimmer 5-7 Sponsored by People 2.0
  8:30 AM – 12:15 PM* *10:00 – 10:30 AM Networking Break	EXECUTIVE DEEP DIVES On the final day of Executive Forum we focus on in-depth exploration of the critical tactics and strategies that staffing executives need to ensure the growth and success of their business in a rapidly changing business environment. Breaking Through the Barriers to Growth | Glimmer 1-4 Sponsored by People 2.0 Nearly all staffing leaders say they want to grow their business, but few manage to actually do it. In this deep dive session, we will hear from leaders of staffing businesses who have gone from start up to the highest levels of the industry. It’s a difficult journey filled with opportunities for missteps and it often stretches leaders in ways they could hardly imagine. Using the lens of the acclaimed book Breaking Through: Leadership Disciplines From Top-Performing Staffing Firms we will explore in depth what it takes to grow your staffing business past the inevitable barriers and take your business to a new level of performance. 8:30 – 10:00 AM Breaking Through: Case Studies and Panel I - The Disciplines of Commitment, Direction and Culture Moderator: Barry Asin, President, Staffing Industry Analysts Panelists: Jerry Bostelman, CEO & Founder, Vaco Alan Braynin, CEO, Aya Healthcare Mike Cleland, Founder, Charted Path Ranjini Poddar, CEO & Co-Founder, Artech L.L.C. 10:00 – 10:30 AM *Networking Break | Glimmer 5-7 10:30 AM – 12:15 PM Breaking Through: Case Studies and Panel II - The Disciplines of Talent Development and Execution   Moderator: Barry Asin, President, Staffing Industry Analysts Panelists: Mike Cleland, Founder, Charted Path Mark Eldridge, Founder/CEO, ALKU Leo Sheridan, CEO, President, Advanced Group Tech Stack 2020 | Flicker 1-3 Tech Stack 2020 is the must attend event for staffing company CEOs, COOs, CIOs, sales and recruiting executives who are looking to make decisions on what tools to include in their technology stack and how to optimize their tools and processes to drive revenue and ensure they have the candidates their clients need. 8:30 – 9:00 AM Tech Stack Keynote: Surviving and Thriving in the Era of Digitized Recruitment Technology is moving at such a rapid pace that it is difficult for any staffing firm to keep up-to-date as new products appear on a daily basis and established products are upgraded to take advantage of cloud computing, AI, big data and more. We're at the beginning of an era where staffing processes will be increasingly digitized, but this brings both risks and opportunities for the unwary. In this keynote, we will provide you with a clear picture of the highly complex and evolving landscape, best practices, and practical advice on how it all fits together to make your company more efficient and competitive. Speaker: John Nurthen, Executive Director, Global Research, Staffing Industry Analysts 9:00 – 10:00 AM Tech Innovation Speed Talks SIA has carefully selected tech vendors with a variety of solutions to make 7-minute pitches explaining their products, the problems they solve and best practices for making them work in your tech stack. This showcase of innovative products will both inform and inspire you at the start of a decade that could be the most disruptive the staffing industry has ever known. Buckle up for a fast and invigorating ride through the cutting-edge of staffing-related software. Moderator: Ursula Williams, Chief Operating Officer, Staffing Industry Analysts 10:00 – 10:30 AM *Networking Break | Glimmer 5-7 10:30 – 11:15 AM Insights from the Frontline Those in leading technology and operational roles within staffing firms have never been faced with a more challenging and rapidly evolving environment. Coping with a shifting landscape of providers, infrastructure challenges, rising cybersecurity and data protection concerns, tight budgets and user demands requires a unique set of skills, technical expertise and resilience. Our panel of experienced technology and business leaders will discuss the real-life strategic challenges that are affecting their businesses and how they are overcoming them. Moderator: John Nurthen, Executive Director, Global Research, Staffing Industry Analysts Panelists: Jason Leverant, President & COO, AtWork Group Alan Stukalsky, Chief Digital Officer, N.A., Randstad Anastasia Valentine, President/Managing Partner, Resource 1 11:15 AM – 12:15 PM Talent Acquisition Technology Roundtables In our roundtable session, you will have the opportunity to exchange ideas with your peers across the five key segments of Talent Acquisition Technology. This roundtable part of our program will comprise of three 20-minute sessions giving you the opportunity to discuss the three most important technology topics to you. Moderator: John Nurthen, Executive Director, Global Research, Staffing Industry Analysts Topics subject to change • Candidate Discovery: Online Job Advertising, Human Cloud, Sourcing Automation, Employee Referrals, Recruitment Marketplaces • Candidate Engagement: Texting/Email Technology, Recruitment Chatbots, Engagement Platforms • Candidate Verification: Background Check Verification, Social Media Screening • Candidate Assessment: Psychometric Assessments, Skills Tests, Interviewing Platforms • Systems of Record: ATS, VMS, Software Integrators and Workforce Analytics
  12:15 PM	Executive Forum North America Concludes