This event is closed. If you have any questions, please contact the event planner directly.

As you are aware, Coronavirus Disease 2019 (COVID-19) has become a public health concern across the world and now in the U.S.  Out of an abundance of caution and concern for our attendees, members and NCSBN staff, NCSBN has made the decision that all meetings, panels and committee meetings, will either be held virtually, rescheduled or cancelled. This affects all meetings currently scheduled through April 30, 2020 and on a case by case basis after April 30.

Due to this, NCSBN is postponing the 2020 NCSBN IT/Operations Conference that was to be held on May 12-13, 2020. NCSBN will refund all registration fees per our policy listed below. We will keep you informed of the new date when it is selected.

Going forward, NCSBN will continue to monitor developments in this global health concern and make decisions in the best interest of its attendees, members and staff. We remain dedicated to safeguarding the health of all whom NCSBN serves.

If you have additional questions, please contact Email Link

More information on COVID-19, can be found on the External Link CDC website.


Hilton Cleveland Downtown
100 Lakeside Avenue East
Cleveland, OH 44114

Embracing Service and Technology in An Ever-Changing Environment
1. Discuss strategies to leverage processes and technology to support Member needs.
2. Provide opportunities to ask questions, share ideas and offer solutions.
3. Promote face-to-face collaborations and interactions.

Member IT staff, operations staff, executive officers, presidents, U.S. members, exam user members and associate members.
The registration fee for the 2020 IT/Operations Conference is $150 per member representative. This meeting is only open to NCSBN U.S. Members, Associate Members and Exam User Members.

The registration fee includes a continental breakfasts, beverage breaks, lunches, reception and meeting materials.

The deadline to register is Tuesday, April 28, 2020. The meeting capacity is 90 attendees. Once capacity is reached a wait list is started. Register early to ensure your spot at the meeting.

Registration may be paid by credit card or check. If paying for multiple registrations by check, submit an online registration for each attendee. Payment is due April 28, 2020. Make your check payable to NCSBN and write IT/Operations Conference on it.

Send registration confirmation print out with payment to:
Attn: Mary Trucksa
111 E. Wacker Drive, Ste. 2900
Chicago, IL 60601-4277

Registration cancellations must be received by April 28, 2020. No refunds will be provided after this date. Attendees must contact NCSBN Meetings by email to cancel. Attendees are responsible for canceling all flight and hotel arrangements. Failure to cancel a hotel reservation 48 hours prior to scheduled arrival may result in being charged one-night’s stay.

NCSBN plans to take photographs and/or capture video at the 2020 IT/Operations Conference and reproduce it for use in NCSBN educational, news, marketing or promotional material, whether in print, electronic or other media, including but not limited to the NCSBN website. By attending and/or participating in the 2020 IT/Operations Conference, you grant NCSBN the right to use your image, audio and/or video for such purposes. All media taken at the event become the property of NCSBN and may be displayed, distributed or used by NCSBN for any of the above-described purposes.

May temperatures in Cleveland range from 50-70 degrees fahrenheit. Business attire is appropriate for all meeting functions. Meeting room temperatures fluctuate; please dress in layers to ensure your comfort.
In the event of a cancellation of the program by NCSBN, you will receive a refund of your registration fee. NCSBN is not responsible for any other costs, expenses or damages incurred by a program registrant as a result of any cancellation of the program, including without limitation any nonrefundable airfare or lodging deposits. 


  • When

  • Tuesday, May 12, 2020 - Wednesday, May 13, 2020
    8:30 AM - 12:00 PM
    Eastern Time

  • Where

  • Hilton Cleveland Downtown
    100 Lakeside Avenue East
    Cleveland, Ohio 44114

  • Capacity

  • 90 (90 remaining)

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