• Tuesday, 21 April, 2020

  08:30 – 18:00	Registration Open | Nine Kings Suite
  08:30 – 09:45	Networking Breakfast & Exhibits Open | Nine Kings Suite
  09:00–09:40	Making the Most of CWS Summit | Beech The world of contingent work is incredibly complex and sometimes making sense of it all can be daunting for all but the most experienced practitioner. During this introductory session, hear an overview of CWS Summit, benefit from tips for getting the most out of the conference, and gain insight to SIA and CWS Council membership. Speaker: Stephen Clancy, Sr. Director, CWS Knowledge & Research, CCWP, SOW Mgmt. Expert, Staffing Industry Analysts
  09:40 – 09:45	Transition Break
  09:45 – 10:00	CWS Summit Welcome & Introduction | Westbourne 1–4 Speaker: Dawn McCartney, VP, CWS Council, CCWP, SOW Mgmt. Expert, Staffing Industry Analysts
  10:00 – 11:00	OPENING KEYNOTE Tomorrow Has Arrived. Workforce Solutions for a New Decade | Westbourne 1–4 There is much talk about the future of work and how it will impact not only the workforce of tomorrow, but the way the work itself gets done, and by whom, or indeed what. But what practical steps to future–proof a workforce programme can organisations take today? Where should you be investing your time and budget to ensure your entire workforce becomes and remains a source of competitive advantage both now and in the future? The latest trends and challenges in workforce solutions will be revealed, and insights into the strategies deployed by some of the world’s leading workforce programmes will be provided. Hear SIA’s predictions for 2020 and beyond, and explore how the industry is rising to the emerging challenge of an external workforce that has choices and gain insight to help both you and your organisation navigate a new era in workforce solutions. Speaker: Jo Matkin, Global Workforce Solutions Research Director, Staffing Industry Analysts
  11:00–11:30	Networking Break & Exhibits Open | Nine Kings Suite
  11:30–12:45	Facilitated Roundtable Discussions | Westbourne 1–4 Our popular roundtables enable you to choose those topics that are most relevant for your business, ranging from market trends, sector specialisation, service categories and a number of important business issues. Join your peers in choosing three table topics during this fast–paced 75–minute session. Moderator: Ursula Williams, Chief Operating Officer, Staffing Industry Analysts Topics include: 1. New Solutions With New Tools 2. Benefits of Total Workforce and Total Spend Management 3. Beyond VMS 4. Challenges with MSP 5. Could Milestone-based Projects Resolve Worker Misclassification? 6. Dealing with Skills Shortages 7. Dealing with Skills Shortages 8. Direct Sourcing Models 9. Emerging Contingent Worker Technologies 10. Emerging Market Expansion 11. End-to-End SOW Management 12. Engaging a Next-Generation Workforce 13. Evolving your Service Model 14. Hidden Risks of Contingent Workforce Programmes 15. IR35 Challenges 16. IR35 Challenges 17. MSP Solutions for Small Scale Programmes 18. MSPs: Redefining a Talent Solution 19. Are You Ready to Move Your Programme In-house? 20. Private Talent Pools to Directly Source 21. Procurement as a Driver for Value 22. Services Procurement – Is Success Real or an Illusion? 23. Statement of "What?" ….Achieving Utopia 24. Total Talent Management Solutions – New Partner for Old Challenges 25. Vetted Talent Pools 26. VMS Efficiency through Conversational Interfaces
  12:45–13:45	Networking Lunch & Exhibits Open | Nine Kings Suite
  13:45–14:30	CONCURRENT SESSIONS Talent Track Breaking the Divide between Talent Acquisition and Contingent Workforce Programmes | Westbourne 1–2 The contingent workforce is very different from an employee workforce. But at the core, many of the practices and responsibilities are consistent. One thing that both these areas have in common is people. To be more competitive in attracting top talent, companies are starting to look at how to leverage these two recently disparate areas to find a unified talent brand and workforce strategy to help them win the war on talent. Join our panel of experts as they share how organisations are removing barriers between these areas and tackling common challenges like sourcing, talent attraction and holistic workforce planning. Moderator: Chris Paden, Director, CWS & Research, CCWP, Staffing Industry Analysts Panellists: Jane Kennedy, Global Flexible Workforce Director, Accenture Martin Thomas, Head of Total Workforce Strategy, Philips Jan–Willem Weijers, Global Contingent Workforce Manager, AkzoNobel Workforce Challenges & Research Track Gaining Sponsorship and Adoption for Statement of Work (SOW) Inclusion in Your Contingent Workforce Programme | Westbourne 3–4 It is widely accepted that there is more SOW procurement spend out there than staff augmentation, however, the volume of SOW spend that is effectively procured within a structured programme is still somewhat of a rarity. Why is that? During this session, we will hear from experts who have both successfully deployed services procurement programmes, as well as those who are in the process of overcoming the challenges of deploying this solution. We will explore the differences posed in getting SOW under control, starting with what SOW ‘is’ and more importantly, ‘what it is not’. During this highly interactive session, the panel will present their best practices to assist in helping you on the road to success. Moderator: Peter Reagan, Sr. Director, CWS & Research, CCWP, SOW Mgmt. Expert, Staffing Industry Analysts Panellists: Christine Morton, Senior Procurement Manager, Nationwide Building Society Arun Palve, Senior Manager, Contingent Workforce, Oracle UK Kreetta Ryodi, Contingent Workforce Programme Manager, Cisco Adrian Zuber, Head of Contingent Labour EMEA, Bank of America Technology & Operations Track The Gig Economy and the Human Cloud Landscape | Beech With skilled talent in short supply and an increasingly competitive global talent market, companies can’t afford to ignore the variety of alternative talent sources available through the Gig Economy and the Human Cloud. The “Human Cloud” is comprised of an emerging group of technology players that connect workers to work through a website or some other digital platform. In order for an organisation to be competitive, they must be able to engage the right candidate at the right time at the right cost and now through the right platform. In this session, we will explore the landscape of players available, the most important trends, and provide a framework for you to use in considering how to take advantage of these new technologies within your programme. Discover how the Gig Economy and the Human Cloud can really impact your programme delivery. Speaker: Barry Asin, President, Staffing Industry Analysts IDEAS IN ACTION Ideas in Action sessions showcase leading suppliers and their solutions to the industry’s most pressing challenges. What’s Your Digital Strategy to Harness the Multi–Channel Workforce | Oak 3 Presented by SAP Fieldglass The talent supply chain is evolving. There are a multitude of options from which to source talent. From traditional staffing agencies to freelancer markets, online staffing providers, private talent pools, and services providers, much of this evolution is driven by digital – removing barriers to entry and creating different options to engage talent. New businesses are emerging that impact your end-to-end external workforce management and services procurement processes, including payroll and compliance solutions; onboarding and offboarding tools; candidate vetting applications; workforce planning; as well as analytics solutions. In this session, hear how the multi–channel workforce is impacting business and when and how to factor digital solutions into your external workforce management programme to simplify and streamline processes. Moderator: Toni Beeusaert, Director, Account Services, EMEA, SAP Fieldglass Panellists: Inderjit Deau, Manager, Product Owner Fieldglass, GSK Andreas Hettwer, Global Procurement Category Director for External & Professional Services, Capgemini Erika Thier, Global Procurement Category Manager External Workforce, Novartis Pharma
  14:30–14:45	Transition Break
  14:45–15:30	CONCURRENT SESSIONS Talent Track See People, Not Resources: Do Different and Build a Bolder MSP | Westbourne 1–2 It’s becoming tougher for business leaders to find the people they need to build their tomorrow. And the competition has never been fiercer for scarce skills. So, is it time to transform the way we think about engagement and talent solutions? We believe it is. MSPs are a key part of talent strategy for organisations around the globe. But for too long they have stood still with many programmes still focused on a transactional approach that puts the bottom line above people and fails to offer the flexibility, agility or visibility that businesses across every sector need to keep up with a constantly changing world of work. We think it’s time to do different and build a bolder MSP model. Our panel will be exploring the next evolution of this building block of talent strategy. Offering practical advice on transforming your MSP approach and discovering how organisations can better respond to workforce needs and the changing values of a new generation of flexible workers. Join our panel as they peek into a room full of what’s next and change the way you think about MSPs forever. Moderator: Jacqui Whyatt, Director Business Development EMEA, KellyOCG Panellists: Sarah Ellis, Co–Founder, Amazing If Isabelle Hung, Head TA/Director Consulting, XV Consult Julie Smith, Former Head of Global Category HR Services, Formerly BAT Workforce Challenges & Research Track Direct Sourcing – What is it and When and How do you do it? | Westbourne 3–4 Contingent workforce programmes are constantly challenged with reducing cost while maintaining/improving quality. Direct sourcing has become a go-to strategy for mature programmes to take control over their known talent pipeline andadd talent sourcing value to their business. This concept isn’t a one size fits all solution. Before crafting a direct sourcing strategy, you will need to understand the technology, the service models and talent populations worth targeting. Learn which direct sourcing strategy best aligns with your programme and organisation. Speaker: Chris Paden, Director, CWS & Research, Staffing Industry Analysts Technology & Operations Track Contingent Workforce Programme Optimisation Through Innovation & Automation | Beech Contingent workforce programmes continue to look to embrace innovation and automation in an effort to elevate and improve efficiency and the programme user experience. With an accelerated rate of technology change happening across the staffing industry, contingent workforce programmes need to know what else they can do to improve and deliver a highly competitive programme. With the right investment, innovation and automation can help to close process gaps and help to deliver programme optimisation to the entire organisation. Come and hear how bleeding–edge innovation and automation can create game–changing programmes. Speakers: Frank Enriquez, Sr. Manager, CWS, Knowledge & Research, CCWP, SOW Mgmt. Expert, Staffing Industry Analysts Lisa Zak, Director, Indirect Strategic Sourcing, Medtronic IDEAS IN ACTION Ideas in Action sessions showcase leading suppliers and their solutions to the industry’s most pressing challenges. Never Let a Crisis Go to Waste: Using Regulatory Change to Breathe New Life into Your Contingent Workforce Programme | Oak 3 Presented by MBO Partners In this exclusive workshop–style session, participants will leverage their learnings from recent legislation such as IR35 to find opportunities to drive organisational change. Whether you’re looking to cut costs by creating or improving a direct sourcing initiative or looking for ways to improve contractor satisfaction, this session promises to be both interactive and informative. Speakers: Fergal Lennon, Managing Director, MBO Partners Bryan Peña, Chief of Market Strategy, MBO Partners
  15:30–16:00	Networking Break & Exhibits Open | Nine Kings Suite
  16:00–16:45	CONCURRENT SESSIONS Talent Track The Evolving Role of the Programme Owner | Westbourne 1–2 The field of contingent labour is at a turning point. The rise of 21st–century staffing has given birth to a new breed of executive. Today’s programme leader often has a non–linear career path and a broad skill set to help their organisation navigate increasingly complex global challenges. They’re reinventing programmes as a strategic function essential to an organisation’s success, and paving the way for the next generation of leaders. In this session, Paul Estes, host of the Talent Economy podcast will, together with his guests, expose what it really means to respond to change in today’s world. You will also get the chance to ask questions through your phone and become part of the session. Moderator: Paul Estes, Editor–in–Chief at Staffing.com, Host, Talent Economy Panellists: Madelyn Abreu, Global Lead, Human Capital Procurement, Roche Greetje Corporaal, Research Fellow and British Academy Postdoctoral Fellow, Saïd Business School, University of Oxford Workforce Challenges & Research Track MSP RFP Workshop – How to Get the Best Partner for Your Programme | Westbourne 3–4 You have the green light to go to market for an MSP. You've been in the industry a while and have a pretty good understanding of both your organisation and your contingent workforce programme need when it comes to selecting and working with an MSP partner. Times are changing, MSP providers are evolving with the times and thus choosing to be more selective when issued an RFP. In this workshop session, hear feedback from the MSP providers and understand the steps you need to take to create an RFP that is both enticing to potential partners and achieves your programme goals. Speaker: Jo Matkin, Global Workforce Solutions Research Director, Staffing Industry Analysts Dawn McCartney, VP, CWS Council, CCWP, SOW Mgmt. Expert, Staffing Industry Analysts Technology & Operations Track IR35 Off–Payroll Rules – The Future for Contracting in the UK | Beech From 6 April 2020, affected client organisations engaging Personal Service Company (PSC) contractors became liable for income tax and both employees’ and employer’s National Insurance Contributions (NICs) due on payments of deemed employment income to a PSC contractor, until they have fulfilled their obligations under the rules. Businesses have spent the last several months assessing their contractor population to ensure they are genuinely self–employed, and some have even decided to avoid engaging PSCs altogether in the future. Will the rules halt the rise of independent contracting in the UK or will SOW become the new norm? Our panellists will share their organisation’s experience of implementing the IR35 off–payroll rules and what their workforce mix might look like in the future. Moderator: Fiona Coombe LLB, Director, Legal & Regulatory Research, CCWP, Staffing Industry Analysts Panellists: Georgina Jones, Head of Contingent Workforce Management, The Co–Op Group Amanda Morris, Commodity Manager, Professional Services, John Lewis & Partners Jaffer Shah, VP, Contingent Workforce Office (Global Supply Chain Management), Bank of New York Mellon IDEAS IN ACTION Ideas in Action sessions showcase leading suppliers and their solutions to the industry’s most pressing challenges. Technologies to Enable Workforce Transformation | Oak 3 Presented by Beeline What do you get when you combine workforce optimisation and digital transformation? You get an agile workforce that delivers a powerful competitive advantage for your business. In this session, see a demonstration of emerging technologies that are poised to unleash the power of your internal and external talent resources. Speaker: Manfred Vogels, VP Business Development, Continental Europe, Beeline
  16:45–18:00	Welcome Reception & Exhibits Open | Nine Kings Suite

  Wednesday, 22 April, 2020

  08:30–17:00	Registration Open | Nine Kings Suite
  08:30–09:30	Networking Breakfast & Exhibits Open | Nine Kings Suite
  09:30–10:15	CONCURRENT SESSIONS Talent Track How Has One of the Most Famous British Institutions Tackled Complex Recruitment Challenges to Achieve Record Success? | Westbourne 1–2 The British Army is tasked to deliver some of the most critical services underpinning national security in a time of uncertainty and volatility. Ensuring recruitment operates effectively has arguably not been as important for a generation as it is today. This session will explore a unique partnership; sharing deep and honest insights that resonate across both the permanent and contingent hiring spaces and all commercial partnerships. In the past two years the relationship has gone from rock bottom to delivering 100% of the Army’s targets. This is an invaluable opportunity to hear first–hand from the two leaders involved. They will cover the transformative journey to turnaround a famously broken recruitment solution, to locate and attract the right talent, and utilise data and insight to deliver significantly improved outcomes. Speakers: Major General Paul Nanson, British Army Ministry of Defence Cath Possamai, CEO, British Army Recruiting Group, Capita Workforce Challenges & Research Track Benchmarking Against the Best | Westbourne 3–4 Over the past year, SIA research analysts produced over 250 reports. From our VMS and MSP Landscape reports to mergers and acquisitions, we cover almost every aspect of the workforce ecosystem. In this session, we will showcase buyer insights from the various SIA research reports, including unique analysis from our 2019 Workforce Solutions Buyer Survey. The data presented will help contingent workforce programme managers benchmark their programme against some of the most mature Contingent Workforce programmes in the industry. Speakers: Stephen Clancy, Sr. Director, CWS, Knowledge & Research, CCWP, SOW Mgmt. Expert, Staffing Industry Analysts John Nurthen, Executive Director, Global Research, Staffing Industry Analysts Technology & Operations Track Tackling the Long Tail Spend | Beech Pareto’s Law generally holds true amongst global organisations where around 20% of spend exists in around 80% of the low volume countries and visibility of this spend is minimal. Whilst the spend levels may be low, the very fact that the procurement of this workforce is ‘uncontrolled’, means that it could pose the greatest risk to the organisation and harbour the deepest inefficiencies. Bringing this spend within a structured programme with VMS, is something that many organisations are keen to achieve. During this highly interactive discussion, our panel of experts, representing category owners, MSP and VMS, will discuss this issue and seek to provide guidance as to how to achieve visibility into this category of spend. Moderator: Peter Reagan, Sr. Director, CWS & Research, CCWP, SOW Mgmt. Expert, Staffing Industry Analysts Panellists: Phil Biddle, Global Commodity Manager, Temporary Labour, Siemens James Harvey, Global Head of Vendor Strategy, Governance & PMO, Deutsche Bank Doug Powell, Global Programme Manager, The Coca–Cola Company Migle Varanaviciene, Global MSP and Labour Transformation Lead, DXC Technology
  10:15–10:30	Transition Break
  10:30–11:15	CONCURRENT SESSIONS Talent Track How to Approach the Sustainability and Diversity of your Workforce Across Europe | Westbourne 1–2 Our business was founded on the principle of Doing Well by Doing Good and we continue to believe meaningful, sustainable employment has the power to change the world. Learnability and Employability are key elements of our Sustainability Plan: helping people nurture the desire and ability to develop in–demand skills to be employable for the long–term. That’s why we have decided to partner on this panel with Made by Dyslexia, a global charity led by successful dyslexics whose research and work demonstrates how dyslexic thinking could bring huge value to organisations, especially with talent shortages increasing around the world. Hear a distinguished panel discuss their current plans and actions to engage the total workforce including the ones with disadvantages from the start. We will discuss highlights from our 2020 Talent Shortage report* and EY’s Value of Dyslexia Report explaining how dyslexics have exactly the skills needed for the new world of work as social–type competencies, such as initiative, creativity, and problem solving, are on the rise. *Source: ManpowerGroup Moderator: Kate Griggs, Founder & CEO, Made by Dyslexia Panellists: Richard Addison, Partner, EY Matthew Higgs, Director, EMEA Sales & Solutions, ManpowerGroup Talent Solutions Vanella Jackson, CEO, Hall & Partners Workforce Challenges & Research Track Keeping your Contingent Workers is Hard but Losing your Contingent Workers can be Expensive – What is the Cost of Turnover? | Westbourne 3–4 In an ever–tightening market for talent, turnover of contingent workers is something all contingent workforce programmes experience. We think and feel that turnover is expensive but, how do we prove it? This session will share the methodology to help you uncover what turnover costs your organisation, what you can do to potentially improve your retention strategies, and how you can drive additional value and bottom–line revenue to your organisation. Speaker: Frank Enriquez, Sr. Manager, CWS, Knowledge & Research, CCWP, SOW Mgmt. Expert, Staffing Industry Analysts Technology & Operations Track Getting Value from Your VMS – How to Ensure Continuous Improvement Beyond Implementation | Beech As a programme manager, selecting the right VMS partner to support your workforce programme can be one of the most important purchasing decisions you will make. But the hard work doesn’t end at award, or even deployment. What does it take to ensure ongoing success, especially when a 3rd party MSP is also in the mix? In this 1–1 discussion, we will dive into a real example of the buyer experience one year after implementation, covering everything from the impact of a changing environment driven by Brexit, IR35 and other regulations, to determining organisational readiness, measuring performance, and driving continuous improvement. Speakers: Jo Matkin, Global Workforce Solutions Research Director, Staffing Industry Analysts Maria Rancel-Lopez, Head of Procurement, People & Operations, Nationwide Building Society
  11:15–11:45	Networking Break & Exhibits Open | Nine Kings Suite
  11:45–12:30	CONCURRENT SESSIONS Talent Track Shining a Light on Non–Permanent Talent – An RBS Case Study | Westbourne 1–2 In this session, the Royal Bank of Scotland (RBS) discusses the importance of heightening visibility of the non–permanent workforce. Experts will share the drivers, journey and approach taken to do this, as well as the key challenges faced along the way. They will share the role of technology in this project, compliance and the considerations of IR35 on the non–permanent workforce. Moderator: Matthew Roger, Chief Growth Officer, Alexander Mann Solutions Panellists: Sandra Beattie, Talent Acquisition Lead, Contingent Labour and Early Career, RBS David Tipple, HR Programme Specialist, RBS Workforce Challenges & Research Track Compliance and Risk – Latest Developments Affecting the Contingent Workforce Across Europe | Westbourne 3–4 SIA research is globally recognised as the industry source to keep you up to date with legal and regulatory developments impacting the contingent workforce environment internationally. In this session, you will be taken on a journey through the most topical issues in Europe. Some of the hot topics include the impact of Brexit on the war for talent; laws on misclassification and gender equality. Speaker: Fiona Coombe LLB, Director, Legal & Regulatory Research, CCWP, Staffing Industry Analysts Technology & Operations Track Blockchain and Digital Credentialing | Beech Background checking candidate details is a time–consuming process and frustration ensues when it delays a candidate from being onboarded. There is a strong need for more efficient and reliable identity and credential verification solutions in order to quickly engage the right candidates, efficiently onboard new workers and reduce risk within your business. The perceived immutable, secure, private, decentralised nature of blockchain technology has inspired technology companies and others to explore blockchain–based solutions that could potentially mitigate these inefficiencies and fraud. This session will explore the benefits blockchain might offer and how it could revolutionise digital credentialing. Speakers: John W. Healy, VP & MD, Office of the Future of Work, Kelly John Nurthen, Executive Director, Global Research, Staffing Industry Analysts
  12:30–13:45	Networking Lunch and Exhibits Open | Nine Kings Suite
  13:45–15:00	KEYNOTE Understanding Job Markets & Human Capital During the 4th Industrial Revolution | Westbourne 1–4 Today we face many challenges, fascinating yet disruptive: perhaps the most relevant, is how to understand, adapt to and shape the new technology revolution – the 4th Industrial Revolution – and how it will impact both the individual and the organisation. This is not business as usual, but a complete transformation of humankind and a new kind of Leadership is needed to drive such transformation. During this keynote presentation, understand powerful themes such as what is different this time around, what is the new job market, the new workforce, how technology – Digital and Artificial Intelligence – will profoundly transform the way we work and why we need to develop adaptive learning and contextual intelligence, and hear examples of organisations that are at the forefront of this revolution. This keynote will leave you with practical insights for your role as a Leader in your organisation and will close with self–reflection, powerful questions and storytelling about developing human–centred Ethical Leadership. An internationally recognised futurist and humanist, Future of Work and Leadership 4.0 expert, Paolo Gallo has worked in 60+ countries and served as Chief Human Resources Officer at the World Economic Forum in Geneva, Chief Learning Officer at The World Bank in Washington DC, Senior Director of Human Resources at the European Bank for Reconstruction & Development in London and RVP HR at Citigroup London. Paolo’s internationally best–selling and multi–award–winning book, The Compass & The Radar: The Art of Building a Rewarding Career While Remaining True to Yourself is a mix of coaching, self–improvement, organisational behaviour and business ethics and has been translated in 8 languages. Paolo writes for Forbes, HBR, and Tribune de Genève, serves on selected Executive Boards and is Adjunct Professor at Bocconi University & Ashridge–Hult Executive Education. Join Paolo for a thought–provoking, experience–filled talk that will inspire your personal development and help you tackle the key challenges facing HR and procurement in Europe today. Speaker: Paolo Gallo, Futurist, Humanist, Future of Work & Leadership 4.0 Expert
  15:00–15:30	Networking Break & Exhibits Open | Nine Kings Suite
  15:30–16:30	KEYNOTE PANEL The Role of HR Leadership – The Future of HR | Westbourne 1–4 In 2019, CEOs globally stated their biggest concern internally for their organisation was attracting and retaining talent. This has propelled the role of HR from having a seat at the table to often times placing them at the head of the table. Gone are the days when the HR function’s focus was on the full-time employee. For an organisation to be competitive, they must engage the right talent, at the right time, at the right cost and however the talent wishes to be engaged, whether that is full-time, contingent, onsite or remote. During this session, our panel of HR Leaders share how their role is expanding and how technology, data and analytics provide them with the ability to look at their entire workforce like never before. Moderator: Dawn McCartney, VP, CWS Council, CCWP, SOW Mgmt. Expert, Staffing Industry Analysts Panellists: Paolo Gallo, Former CHRO, World Economic Forum Clint Wallace, SVP Human Resources, North America, Sanofi
  16:30–17:00	30 Ideas in 30 Minutes | Westbourne 1–4 Hold on to your seats! In this fast–paced session, SIA experts will provide a perfect recap of the last two days. Covering the top 30 topics in 30 minutes, we will provide an excellent opportunity for you to create your list of takeaways to bring back to your programme and your organisation. Speakers: Dawn McCartney, VP, CWS Council, CCWP, SOW Mgmt. Expert, Staffing Industry Analysts Chris Paden, Director, CWS & Research, CCWP, Staffing Industry Analysts Peter Reagan, Sr. Director, CWS & Research, CCWP, SOW Mgmt. Expert, Staffing Industry Analysts
  17:00	CWS Summit Europe Concludes

**Agenda is provided as an example only – due to COVID-19 CWS Summit Europe 2020 migrated to a virtual experience.