Agenda

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  • Optional  Optional
  • Sunday, September 12, 2021
  •  

    Board Guided Activity

    9:00 AM  -  12:00 PM
    Board Guided Activity - Mountain Biking
    More details coming soon. These activities will be recreational networking events with a Utah Chapter RIMS board member as your guide.
     Optional 
    9:00 AM  -  12:00 PM
    Board Guided Activity - Olympic Park
    More details coming soon. These activities will be recreational networking events with a Utah Chapter RIMS board member as your guide.
     Optional 
    1:00 PM  -  5:00 PM
    Board Guided Activity - Hiking

    Come network and enjoy one of the nicest climbing trails in the Wasatch. You will enjoy an awesome hike with stunning views. As straight up climbs go, this one is as nice as you’ll find. For more information on the hiking location, please visit the Trailforks description.

    Advanced information needed: Moderate hike, wear sturdy shoes and socks, bring large water bottle or canteen, hat, bug repellent, sunglasses – normal mountain hike precautions.

    Important Information: Even though we expect cooler temperatures this time of year, Utah is a high mountain desert and fairly arid. You need to stay hydrated, especially for those that normally live in lower sea level climates. This trail climbs from 7,000 ft to about 8,100 ft. A good precaution is to bring an extra layer / light jacket and water resistant if a mountain shower starts.

     Optional 
  • Monday, September 13, 2021
  •  
    7:00 AM  -  8:00 AM
    Registration, Networking & Coffee Hour
    Silver Mine Ballroom

    Join industry peers prior to the conference to network and enjoy a gourmet coffee hour. Welcome comments and educational sessions will immediately follow.

    Gourmet Coffee Bar Menu

    • Regular and Decaf Coffee, Assorted Hot Teas and Local Honey
    • 5 types of Flavored Syrups, Raw Sugar Sticks, Soy Milk, Almond Milk
    • Traditional and Flavored Half N’ Half
    • Please note for safety of attendees we will not be providing food items in the morning.

    Sponsored by: BluSky Restoration Contractor

     Optional 
    8:00 AM  -  8:50 AM
    Method to the Madness: Risk Management for Risk Takers
    Prospector Ballroom
    GlisseMedia4
    Extreme sports athletes are rarely known for risk management, much less innovation in the field. This talk will review how Jim consults with professional extreme athletes, service members, heli-skiers, and the avalanche community to better understand and reduce risk. The methods used evolved out of true need working with professional athletes in some of the most extreme environments on the planet.  Many of these methods ended up paralleling risk management programs used by the military and industry. While extreme sports can never be made safe, by adapting accepted risk management practices in a unique way, even some of the world’s most dangerous activities can be practiced responsibly.

    Speaker Presentation: Method to the Madness

    Speakers:
     Optional 
    8:50 AM  -  9:00 AM
    Networking Break & Exhibit Hall
    Silver Mine Ballroom
    9:00 AM  -  9:50 AM
    Mitigating the Risks Associated with Cryptocurrency
    Prospector Ballroom
    Overstock png 

    Overstock has accepted Bitcoin since January 2014. Learn from Overstock CEO Jonathan Johnson why a retailer should accept cryptocurrency as a form of payment, how easy a process that can be, and best practices to mitigate cryptocurrency risk when accepting and holding cryptocurrency. Also, learn more about the varied world-changing uses of cryptocurrency’s underlying blockchain technology.

    Speaker Presentation: Mitigating the Risks Associated with Cryptocurrency
    Speakers:
     Optional 
    9:50 AM  -  10:00 AM
    Networking Break & Exhibit Hall
    Silver Mine Ballroom
    10:00 AM  -  10:50 AM
    Ongoing Turbulence in the Aviation Industry
    Prospector Ballroom
    Unifi

    Brad Wood details his experience in the aviation industry during the COVID-19 pandemic (one of the biggest challenges the aviation industry has yet to encounter). Brad will share how risk managers should approach crises both proactively and reactively to the best of their abilities, key learnings for what to do when crises that are beyond your control arise, and how to better serve your companies and customers while working through the risk management process.

    Speaker Presentation: Ongoing Turbulence in the Aviation Industry

    Speakers:
     Optional 
    10:50 AM  -  11:00 AM
    Networking Break & Exhibit Hall
    Silver Mine Ballroom
    11:00 AM  -  12:15 PM
    Senior Executive Forum
    Prospector Ballroom
    Senior Risk Panel block v2

    These are unusual times for the insurance industry—wildfires throughout the west; a worldwide pandemic; serious supply chain interruptions; tropical storms; crippling ransomware demands and many other issues. This moderated question and answer session will be an opportunity for conference attendees to ask questions of a panel of senior executives from two large insurance companies, a major broker and an important TPA. David Bidmead, President & CEO of Marsh; Matt Merna, Senior VP from Chubb; George Plesce, Vice President of FM Global; and, David North, President of Sedgwick, will share their insights on our industry.
     Optional 
    12:15 PM  -  12:45 PM
    Networking Lunch, Monday
    Silver Mine Ballroom

    Gourmet Grab N’ Go Box

    • Grilled Chicken Cobb Salad (bacon, cheddar, egg, tomato, cucumber, dijon vinaigrette)
    • Side Fruit Salad
    • Kettle Chips
    • Chocolate Chip & Snicker Doodle Cookies

    Sponsored by: Pivot-Onsite Innovations

     Optional 
    12:45 PM  -  1:30 PM
    What’s Brewing at Starbucks: Evolution of a WC Program
    Prospector Ballroom
    Starbucks png

    When Starbucks set out to reimagine its workers compensation program in 2014, the primary goal was simple; to evaluate all components through the lens of the injured partner (employee) experience. The program foundation was built on an extension of trust in the Company’s partners and a desire to simplify a complicated process as much as possible. In the years that followed additional initiatives have been added to improve upon the experience of injured partners, generating significant returns as measured by partner experience and favorable reserve development. Steve Legg, director of risk management for Starbucks, will shed light on this journey.

    Speaker Presentation: What’s Brewing at Starbucks: Evolution of a WC Program

    Speakers:
     Optional 
    1:30 PM  -  2:20 PM
    Going Global: Risks and Rewards
    Prospector Ballroom
    The Church Jesus Christ Latter-Day Saints
    With operations, facilities and missionaries in over 190 countries, unique risks emerge with the dawning of each new day for The Church of Jesus Christ of Latter Day Saints.  Join us for a round-the-world overview of risks, trends, exposures, obstacles & rewards of this growing, global faith-based organization.

    Speaker Presentation: Going Global: Risks and Rewards

    Speakers:
     Optional 
    2:20 PM  -  2:30 PM
    Networking Break & Exhibit Hall
    Silver Mine Ballroom

    Afternoon Snack & Coffee Break

    • Regular and Decaf Coffee, Assorted Hot Teas and Local Honey
    • Assorted Cliff Bars and Granola Bars
    • Chef’s Selection of Roasted Nut Mix

    Sponsored by: CRC

    2:30 PM  -  3:20 PM
    Cyber Security: What Every Risk Professional Should Know
    Prospector Ballroom
    SLC FBI 

    Across the world, hackers are exploiting security weaknesses and holding the data of companies, governments and healthcare organizations hostage, often demanding tens of millions of dollars in ransom. Most recently in 2021, cyber criminals have perpetrated attacks on Colonial Pipeline, JBS, and even the Washington D.C. Metropolitan Police Department and have demanded significant payments. In this session, Special Agent Casey Harrington, the current Supervisor of the FBI Cyber Squad in the Salt Lake City office, will discuss current cyber threats and will detail the FBI’s approach to investigating cyber crimes. The presentation will include details on cyber risk mitigation with the use of case examples.

    Speaker Presentation: Cyber Security: What Every Risk Professional Should Know

    Speakers:
     Optional 
    3:20 PM  -  3:30 PM
    Networking Break & Exhibit Hall
    Silver Mine Ballroom
    3:30 PM  -  4:20 PM
    Business Continuity Planning at The Walt Disney Company
    Prospector Ballroom
    Walt Disney2
    "The mission of the Walt Disney Company is to entertain, inform and inspire people around the globe through the power of storytelling, reflecting the iconic brands, creative minds and innovative technologies that make this organization the world’s premier entertainment company.”  Like any major organization, Disney employs teams of experts dedicated to protecting its people, assets and intellectual property. But what about the business operations, how are they protected?  In this E-ticket presentation I will take you Backstage and explain how Disney approaches Business Continuity Planning to protect its business operations, enabling Disney’s storytelling to continue.

    Speaker Presentation: Business Continuity Planning at The Walt Disney Company

    Speakers:
     Optional 
    4:20 PM  -  4:30 PM
    Networking Break & Exhibit Hall
    Silver Mine Ballroom
    4:30 PM  -  5:00 PM
    RIMS Update & Spencer Education Profile
    Prospector Ballroom
    RIMS2

    RIMS Board Director Penni Chambers explores the recent, explosive evolution of risks and how the world’s leading risk management association shifted strategies, transformed digitally and enhanced resources to meet the immediate changing needs of the global risk community.

    Speaker Presentation: RIMS Update
    Speaker Presentation: Spencer Education

     Optional 
    5:00 PM  -  6:30 PM
    Networking Reception
    Timbers Outdoor Patio

    Network with peers and meet new business contacts without worrying about picking up the tab.

    Local Wine Tasting & Light Reception

    • Local Wine Tasting
    • Craft Sodas
    • Local Cheese and Charcuterie Display

    Sponsored by: First Onsite & Subrogation Division, Inc.

     Optional 
  • Tuesday, September 14, 2021
  •  
    7:00 AM  -  8:00 AM
    Registration, Networking & Coffee Hour
    Silver Mine Ballroom

    Join industry peers prior to the conference to network and enjoy a gourmet coffee hour. Welcome comments and educational sessions will immediately follow.

    Gourmet Coffee Bar Menu

    • Regular and Decaf Coffee, Assorted Hot Teas and Local Honey
    • 5 types of Flavored Syrups, Raw Sugar Sticks, Soy Milk, Almond Milk
    • Traditional and Flavored Half N’ Half
    • Please note for safety of attendees we will not be providing food items in the morning.

    Sponsored by: Rimkus Consulting Group

     Optional 
     

    Concurrent Session 1

    8:00 AM  -  9:00 AM
    Diversity and Inclusion in Risk Management
    Prospector 1&2
    Bridgestone
    “My Journey…and Why DEI&B Matters” The business case for diversity, equity, inclusion and belonging is a major discussion in both the business world and communities at large. Being the first Black President of RIMS provided me a platform to launch my passion for DEI&B and mentoring the next generation. Come join me as I revisit my journey to arrive at this point in my life and why it still matters.

    Speaker Presentation: Diversity and Inclusion in Risk Management 

     Optional 
    8:00 AM  -  9:00 AM
    The Future of Workers' Compensation
    Prospector 3&4
    Sedgwick_stacked logo_solid_print

    Worker’s Compensation has been an essential element of our social safety net for over 100 years. It has been a dynamic system that has evolved to keep up with changes in the economy, medical science, social values and other things that affect the way the system works. This session, based on Dr. Rick Victor’s of Sedgwick Institute book “Scenario 2030: Threats and Opportunities for WC Systems.”, will review the key forces, drivers and predictions that could define the future of WC over the next ten years and beyond. It will cover how risk leaders can be better prepared for these changes.

    Speaker Presentation: The Future of Workers' Compensation

    Speakers:
     Optional 
     
    9:00 AM  -  9:15 AM
    Networking Break & Exhibit Hall
    Silver Mine Ballroom
     

    Concurrent Session 2

    9:15 AM  -  10:15 AM
    Is Your Return To Work process wasting precious dollars and bogging you down?
    Prospector 1&2

    Pulpstream 

    Having a workplace injury is the last thing that any employer wants to have on their watch, but having an inefficient and inflexible way to manage your RTW cases only makes the situation more stressful for everyone. Not to mention the time and money spent manually managing each step. In this session, we will discuss how a digitized logic-driven process gives you the power to capture and reimagine your RTW process that not only streamlines the flow but also help your employees when they need it most.

    Speaker Presentation: Your Return To Work Process

    Speakers:
     Optional 
    9:15 AM  -  10:15 AM
    Utilization of Captives in the Hardening Insurance Market
    Prospector 3&4
    Utilization of Captives block

    With the insurance market hardening the past couple of years, we have seen more insureds utilizing captives.  We have a panel of risk managers from 3 different industries (construction, agriculture, real estate) who have firsthand experience with this topic.   This Q&A panel discussion will explore their use of captives prior to the hard market vs. now (in the hard market); how they got buy-in on the captive use from their C-suites; what coverages are included in their captives; and what the captive provides in this volatile insurance marketplace.

    Speaker Presentations: Utilization of Captives

     Optional 
     
    10:15 AM  -  10:30 AM
    Networking Break & Exhibit Hall
    Silver Mine Ballroom
     

    Concurrent Session 3

    10:30 AM  -  11:30 AM
    Actuarial Lighthouse – Shedding Light on your Claims Trends
    Prospector 3&4

    Oliver Wyman 

    Take the data you have and make it the data you need! Learn about Oliver Wyman Actuarial Lighthouse, a data visualization tool to help risk managers leverage AI to understand potential concerning trends, allowing them to act quicker on those trends, monitor impact of any loss control efforts, understand bottom line impact, and communicate opportunities or good news to all internal stakeholders and business partners.

    Speaker Presentation: Actuarial Lighthouse – Shedding Light on your Claims Trends 

    Speakers:
     Optional 
    10:30 AM  -  11:30 AM
    Cyber
    Prospector 1&2
    USI 2 

    As the cyber insurance market evolves and matures, particularly in response to the rapidly increasing attacks, focus has shifted to how companies are managing this risk. One element of managing risk is an understanding of what sensitive data you have, where it is stored and who has access.  Another is having an Incident Response Plan/Business Continuity Plan.  Having a plan that is comprehensive and has been tested will be pivotal in your ability to recover from an attack.  This session will focus on what controls need to be in place to protect against known attack vectors as well as the essential elements of an Incident Response/Business Continuity Plan.

    Speaker Presentation: Cyber

    Speakers:
     Optional 
     
    11:30 AM  -  12:30 PM
    Networking Lunch, Tuesday
    Silver Mine Ballroom

    Gourmet Grab N’ Go Box

    • Grilled Chicken Pesto Hot Sandwich (chicken pesto with mozzarella, arugula, tomato on ciabatta)
    • Side Garden Salad
    • Kettle Chips
    • Whole Fruit
    • Brownie

    Sponsored by: DigiStream Investigations

     Optional 
    11:30 AM  -  12:30 PM
    RIMS WRC Delegates Lunch Meeting
    This is the business meeting of the RIMS Western Regional Conference Delegates. Delegates are individuals that each Chapter in the Western Region of RIMS has selected to represent their Chapter. A call in number for those Chapter’s that are not attending the conference will be provided.
     Optional 
     

    Concurrent Session 4

    12:30 PM  -  1:30 PM
    Surety Bonds & Claims: Get in the Know
    Prospector 3&4
    Surety block 2

    This session will examine surety bonds and the surety claims process. How do you make a claim on a bond? Explore strategies that make a company more successful in receiving positive results from making a claim. Also discussed will be how to communicate effectively with your sureties when a claim is made against your company. We will answer all the questions you ever had about the surety claims process.

    Take-away items:

    • The benefits of Bonding
      • Relatively minimal cost (.05% to 2% of the contract)
      • Risk Mitigation tool – assuming the conditions under the bond are met and that claims are covered under the bond
    • Learn about making a claim, and the claims process start to finish
    • Discuss how to optimize your outcome w/ proper communication w/ your surety
    • Find out the steps you should take if someone makes a claim against you

    Speaker Presentation: Surety Bonds & Claims: Get in the Know

     Optional 
    12:30 PM  -  1:30 PM
    Transaction Liability Insurance: State of the Market
    Prospector 1&2

    Lockton 

    This session will examine the transaction liability insurance market and product offerings ranging from representation & warranty insurance to tax insurance to contingent liability coverage. We will discuss the evolution of these products, current use cases and best practices for utilizing these products in an efficient and productive manner in the context of a transaction. We will also provide a glimpse into current market trends and developments, both from an economic and a coverage perspective, including claims activity.

    Take-away items:

    • When to engage on exploring transaction liability insurance solutions
    • Underwriting process and trends
    • Claims submission and resolution

    Speaker Presentation: Transaction Liability Insurance: State of the Market

    Speakers:
     Optional 
     
    1:30 PM  -  1:45 PM
    Networking Break & Exhibit Hall
    Silver Mine Ballroom
     

    Concurrent Session 5

    1:45 PM  -  2:45 PM
    Best Practices in Handling Property Insurance Claims: Incident Start to Payment Close
    Prospector 3&4

    Property Claims block 

    During the COVID era, Property / Business Interruption claims have proven to be one of the most difficult situations ever to face the risk industry. While many think Property claims to be relatively easy adjustments, these can be fraught with pitfalls and complexities. This panel will walk the audience through all the intricate steps in the life of a Property claim.

    Speaker Presentation: Best Practices in Handling Property Insurance Claims

     Optional 
    1:45 PM  -  2:45 PM
    Solve the blind spot: Uplevel your crisis communications preparedness.
    Prospector 1&2
    BergAssociates_Logo_Centered_BLUE 2
    Communications is the blind spot in most business resilience programs. Case studies show poor messaging and delayed communication can torpedo even the strongest operational management of a crisis. Yet true communications preparedness is hard to come by. Studies show only half of US companies have a crisis communications plan. Most plans that do exist are non-actionable, non-practiced and not risk informed. The problem lies in a disconnect among communicators, risk professionals and crisis managers, and in what communicators have to offer. Shannon Berg, APR, is the founder of the award-winning crisis communications consulting firm Berg & Associates. Shannon will reveal new survey research on CEOs’ attitudes towards crisis communications readiness. She will explore how to engage communicators in a more integrated approach to crisis management, and how to bring communicators into the tent as partners in resilience.

    Session participants will learn:

    • How to transform communications from a blind spot to a core strength
    • Key components of risk-informed crisis communications program
    • Why and how you - risk professionals - must lead the way!

    Speaker Presentation: Solve the Blind Spot

     

    Speakers:
     Optional 
     
    2:45 PM  -  3:00 PM
    Networking Break & Exhibit Hall
    Silver Mine Ballroom

    Afternoon Snack & Coffee Break

    • Regular and Decaf Coffee, Assorted Hot Teas and Local Honey
    • Assorted Cliff Bars and Granola Bars
    • Chef’s Popcorn 3 Ways: Seas Salt, Aged Cheddar, and Sweet Carmel Corn
    • Assorted Fresh Baked Cookies and Brownies

    Sponsored by: Riskonnect, Inc.

     

    Concurrent Session 6

    3:00 PM  -  4:00 PM
    Claims in the Age of COVID-19
    Prospector 3&4

    Claims in the Age of COVID block

    COVID-19 recently left many organizations filing business interruption claims and being denied. This business interruption session engages participants in a discussion about the complex and often difficult aspects of a business interruption claim, including issues surrounding the quantification and timing of a business interruption loss, with an emphasis on COVID-19 insurance claims. Participants will gain a greater understanding of complex business interruption endorsements that have been scrutinized throughout the recoveries being experienced from these recent losses. A further discussion will illustrate the different documentation needed when dealing with COVID-19 claims, and the federal funding knowledge that can help push your claim through the finish line or explore other financial recovery options.

    Speaker Presentation: Claims in the Age of COVID-19

     Optional 
    3:00 PM  -  4:00 PM
    Just How Distracting is All That Technology in Your Vehicle?
    Prospector 1&2
    Univerisity of Utah
    Driver distraction is increasingly recognized as a significant source of injuries and fatalities on the roadway. Driver distraction can arise from visual/manual interference, for example when a driver takes his or her eyes off the road to interact with a device. Impairments also stem from cognitive sources of distraction when attention is diverted from safely operating the vehicle.  Concern over distracted driving is growing as more and more wireless devices are being integrated into the vehicle. Working with AAA Foundation for Traffic Safety, we developed, validated, and applied a metric of distraction associated with the diversion of attention from driving.  Our studies show that the distraction potential can be reliably measured, that cognitive workload systematically varies as a function of the secondary task performed by the driver, and that many activities, particularly complex multimodal interactions in the vehicle, are associated with surprisingly high levels of mental workload.  Using the new technology in the vehicle may have unintended consequences that adversely affect traffic safety.

    Speaker Presentation: Just How Distracting is All That Technology in Your Vehicle?

    Speakers:
     Optional 
     
    4:00 PM  -  6:00 PM
    Networking Reception
    Timbers Outdoor Patio

    Network with peers and meet new business contacts without worrying about picking up the tab.

    Beer Tasting & Light Reception

    • Local Beer Tasting
    • Craft Root Beers
    • Sausage and Sauce Tasting
    • Soft Pretzel Bites with Mustards

    Sponsored by: CorVel Corporation & Origami Risk

     Optional 
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