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Cloud Telephony and Voice Over Web
Most IP traffic from fixed and mobile users goes to the Web using HTTP. The Web however does not support real-time interactive communications. How can these two worlds be integrated?
Two well-known VoIP industry and Internet experts, Henry Sinnreich and Alan Johnston provide an answer. The talk shows how existing SIP based communications can be ported to the web using existing IETF and W3C standards. They answer some questions, such as:• What inhibits Web application developers to embrace VoIP?• Why is the Web the natural home for all types of applications?• How to integrate communications and the Web?
The solution space includes such topics as:• Web and Internet technologies invented after the SIP protocol• In hindsight: Avoid porting SIP shortcomings to the Web• How to move SIP capabilities from the expensive VoIP infrastructure to HTTP clients and servers: The SIP API for Web communications.• Replacing the rather stale SDP protocol with standards based metadata• Is RTP really useful or can its information components be ported to a data application module, similar to SIP? Why then not just use UDP for interactive media packets?• Migration path and preserving existing complex telephony services, if so desired• How to develop high quality, secure Web communication software• Last but not least, how to delegate NAT traversal for VoIP and all other applications, including games, to the Host Identity Protocol (HIP).
The first step to deploying UC is to come up with defining what you are trying to accomplish. To many, it is another way of saying how they want to deploy Presence and have it integrated to the other major communications mediums voice, voice mail and email. Others want to accomplish this goal but also add the desire to extend this functionality out to wireless devices. Lastly, some organizations are looking at this deployment not as an end, but as a means to stepping into SOA and embedding all of these mediums within their key enterprise applications such as ERP systems.
Aaron has 15 years of experience in the IT services industry, focused on national and international network design, managed data services, disaster recovery, and IP communications. In his career he has served as a Director of Service Delivery for SunGard Availability Services, EVP of Sales and Engineering for a regional network provider in the southeast, and has also worked in various strategic sales and sales engineering roles. He has worked closely with the vast majority of the Fortune 100 to design comprehensive IT strategies aligned with their business objectives and is a proud Alum of the Georgia Institute of Technology.
As a PSTN replacement, one such service is SIP trunking which connects internal voice networks to external voice networks, using public broadband IP networks and VoIP technology in a flexible, cost effective way. SIP trunking now enjoys broad availability from service providers in many regions, including many incumbent PSTN service providers. But deploying a VoIP service is not necessarily a straight forward process.
This presentation explains six areas of consideration that may need to be addressed in the process to help assure a smooth deployment of a VoIP service such as SIP Trunking:
Barbara is an active a member of NENA. She has taught Network Management IIT as an adjunct professor and currently serves as a mentor for network related graduate student projects. She has been a part of the IIT VoIP Research Lab Conference Technical Planning Committee for each year of its existence. Barbara’s consulting business took her to Barbados for Cable and Wireless to program manage an integrated NOC build for 13 countries in support of their NGN Network transition, internationally nationally implementing systems for the C&W served Caribbean countries. Barbara has managed a wide range of IP and TDM consulting projects for Telcos and Cable TV companies over the past 10 years nationally and internationally.
She built the ICG NOC in Colorado as Senior VP Service Reliability and Security. The center included 911 problem resolution, business processes and systems integration and security.
Barbara built and managed the existing Midwest Reliability Center for AT&T’s predecessor company, including business plan development and deployment of the companywide 911 Resolution Center. She led a project when the City of Chicago embarked on their new city-wide OEMC and 911 Center to resolve multidiscipline, intercompany technical challenges. Barbara led a large team from all of the involved vendor companies to develop state of the art solutions to enhance reliability. This included requirements for an Assure 911 proactive testing and failover solution.
Joining NENA in 1988 Ron served the Illinois Chapter of NENA in several capacities including President Elect, before being elected to the NENA National Board in 1995 as the North Central Region Vice President, a position he held for eleven years. During his tenure with NENA Ron, has served on the membership committee, the SWAT initiative, NG Program Partners, as well as chairman of the finance committee. In 2008 he was the President of National NENA and received the Lifetime membership award, joining 48 others in the NENA Hall of Fame.
Ron earned his ENP and also possesses a Master Degree from Western Illinois University. In 2001 he was named the Founding Director of SouthCom Dispatch, a consolidated and combined E911 dispatch center in Matteson, Illinois, serving four communities and a population base of 65,000 residents. In 2003 SouthCom was the E911 dispatch center for the US Open Golf Tournament held at the Olympia Fields Country Club. Ron retired from SouthCom this past March and is now a Senior Consultant with Smith, Dawson and Andrews, a government affairs firm in Washington, DC., and he owns a local PSAP consulting firm, PSAP Concepts & Solutions, LLC.
Jim served as the First Deputy Director of the nation’s second largest 911 Homeland Security Center in Chicago and led a team of operational and technical personnel to guarantee the successful execution of city-wide service offerings and Homeland Security solutions. He is nationally recognized as the most knowledgeable resource of the city-wide video surveillance system. He has deep experience in technical operations, budgeting and facility oversight. His dedication, determination and drive ensured Chicago’s placement as the most technically advanced 911 – Homeland Security Center in the nation.
Jim has earned several prestigious awards including the 2009 United States Secret Service Security Award and 2009 City Services Award for use of innovative technology and development of a forward command including satellite and video surveillance which was used to protect President-Elect Obama during his acceptance speech in Grant Park. He has received the prestigious 2009 Computer World Honors Program Public Sector Innovative Excellent Leadership Award honoring those who use information technology to benefit society. He was the recipient of Government Technology’s top 24 Doer’s, Dreamer’s and Drivers Award and received recognition from the Joint Chiefs of Staff’s office, Secretary of the U.S. Navy, Pentagon and NORAD as well as many other acknowledgments, citations and awards.
Jim has a charismatic personality which allows him to be an engaging and captivating speaker who regularly addresses audiences throughout the country on issues such as emergency preparedness and continuity, homeland security, technology innovations and emergency management preparedness. He is an active member of the Association of Public Safety Communications Officials (APCO), National Emergency Number Association (NENA), as well as being a former co-chair of the Illinois Terrorism Task Force and former member of the City of Chicago’s Public Safety Consortium.
Jim moved from the City of Chicago to a private firm, Secure Data Replicator, where he is responsible for expanding SDR’s Consulting Services which include Homeland Security solutions in the areas of Disaster Recovery, Business Continuity, Public Safety, Law Enforcement, Emergency Operations Centers, Continuity of Operations Planning, Video Surveillance and Command Vehicle implementations. Jim began his career in 911 at a small PSAP in Kentucky. He is volunteering his time to IIT to see his vision of a safer American through Public Safety realized.
ICE is dedicated to producing optimized and effective components for use in production emergency calling environments of the future. NG9-1-1 Industry Collaboration Events will occur on a regular basis to ensure that vendors understand the requirements of the NG9-1-1 standards, processes and procedures being developed. They will also demonstrate vendors’ ability to manufacture and design robust and reliable solutions. The events will have three major goals. First, tests will determine the functionality of products against the i3 architecture and the ability of functional elements to inter-operate with other components. Second, the overall methodology will be refined. And third, it will provide a basis for experience and execution of future NG9-1-1 Industry Collaboration events. For each of these three goals, objectives will be developed and supporting tasks defined.
Bill Mertka, VP of Product Management for RedSky Technologies, served as the chair of both the NENA ICE1 and ICE2 Event Planning Committees and is currently the Vice-Chair of the ICE3 Event Planning Committee. Bill will be updating us on the progress made in NG9-1-1 interoperability testing over the past year, focusing on the successful ICE1 and ICE2 events that have been held. While early 2009 saw NENA and the rest of the industry working to establish a vendor solution testing regime, late 2009 saw the completion of the first ICE test, and 2010 will see two events. Bill will review what’s happened ICE process since last year, the vendor response to-date, and will also discuss some of the approaches being taken to insure the process will be a successful, repeatable one.
Bill serves as RedSky’s representative to relevant industry SDOs such as the Internet Engineering Task Force (IETF) and the Alliance for Telecommunications Industry Solutions (ATIS) and is a current member of the National Emergency Number Association (NENA). Prior to RedSky, Bill was a Senior Product Manager with Apropos Technology, a provider of contact center software solutions and also with Sprint and was a management consultant for Booz, Allen & Hamilton, EDS, and Price Waterhouse Consulting. Bill started his career in the aerospace industry with TRW Space & Technology Group.
This enables the customer to sign and validate calls without the need to modify or change his existing client software. The user can then use his client of choice and provide trusted Caller-IDs to the distant party or service that relies on caller authentication for various purposes.
Adrian's expertise is the design of highly available SIP Infrastructures, Addressing and Numbering Systems, Provisioning and CDR Mediation Systems. Adrian Georgescu is an advocate of IETF standards, co-chairs the Dutch ISOC SIP Special Interest Group (SIPSIG), is member of OpenSIPS management board and treasurer of OpenSIPS Software Foundation.
Trained in Europe as a product designer at Escola Massana’s art and design center, José was the recipient of a Fundación Mutua General and UPC scholarship enabling him to graduate with the first class to be awarded a postgraduate degree of human factors engineering in Spain. José was also the winner of a HONEYWELL EUROPE Futurist Award as featured by CNN Future Watch and two EPSON ICT Journalism Awards.
Passionate about new product design and user centric innovations, early in his career he pioneered LAI’s first course on Human Factors in Product Design and wrote Roadblocks Impacting Ergonomics in Design, a paper published by INSHT, the Spanish Health & Safety Institute.
This confusion clouds the service provider’s ability to reliably andefficiently assess the customer impact of network events. This impairedvisibility puts the customer relationship at risk and leads to higherservice warranty cost as new support systems and services must bedeployed to navigate the path from subscriber to service to underlyingresources and back. These service, quality and configurationmanagement systems chart and navigate courses based on the serviceprovisioning maps contained within the back office. Shifts in theservice and network terrain not captured in these maps reduce the valueof the maps and leads to perils such as revenue leaks. Maintainingaccurate maps requires the service provider to frequently coordinatesurveys of the service and network landscape leading to increasedoperating expenses.
Nowhere is there an understanding of the service and network landscapebetter than in its inhabiting resources. The back office provisioningmaps merely reflect what the service provider intended to create. Resources contain the direct or indirect path between themselves andthe subscribers in their configuration. Additionally the resourcesunderstand the navigational dependencies of that path. This data is thesource of truth about what services are available to subscribers and the resources leverage by each subscriber.
Obviously Apple and FaceTime. Timing is everything.
His research interest includes Internet telephony, web multimedia communication, peer-to-peer systems, and scalable and reliable Internet services. He has published over fifteen refereed papers in Internet telephony, holds three patents, actively contributes to open source, and has written many software applications such as SIP-H.323 signaling gateway, unified messaging system using SIP and RTSP, multi-platform SIP-based conferencing server, VoiceXML based IVR platform, P2P-SIP systems, user agents and stacks based on SIP and H.323, distributed hash table using Flash Player, web-based video conferencing and messaging systems, scalable SIP-RTMP translation for web-to-phone calls and distributed conferencing.
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Nigel joined Siemens UK in 1984 from British Telecom. In his time with Siemens his career has been divided between working in Europe and the US on leading edge projects.
Web applications that require media processing and connection to any endpoint or device can be easily implemented without traditional telephony expertise by developing these applications with media servers that support Web-centric RESTful APIs. Example of applications that integrate web usage with mobile smart phone usage include voice and video enabling services such as click-to-call from cloud-based CRM systems, click-to-conference from social networking sites, and streaming of instructional video clips from customer content.
This presentation will provide brief overview of the media server market, depicting its evolution from Telco-centric to Web-centric media server usage, and will proceed with a review of Web-based service use cases and how Dialogic’s media server products with RESTful APIs enable web developers to more easily add voice and video to their applications. In this presentation, you will learn how: • The media server market is evolving to include web-centric development • Web-centric RESTful APIs enable media processing • Web applications can integrate voice and video using this approach • Developers can start developing applications immediately without investing in dedicated development resources • To draw more website traffic by bridging them with mobile networks • To potentially save costs by deploying in the cloud
With more than two decades of high-tech experience, Mr. Chapman has held positions in sales, product marketing and product management of carrier telephony products and enhanced services platforms at Raychem, MultiLink, SnowShore, Ubiquity, and Cantata. He came to Dialogic in 2007 from Cantata where he was Director of Product Management for the SnowShore Media Server.
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