Session Chairs: Anup Manchanda - Warren Bent
Understanding Unified Communications
Blair Pleasant, UC Strategies
Session AbstractFilled with the most up-to-date information on unified communications, this session will focus on the UC market, the players, the challenges, and the future. Setting the tone for the day and providing a foundation for the UC Track, this session will clear up many of the misunderstandings about unified communications, describe the several types of UC solutions visible in the market, provide market forecasts and an overview of the various vendor offerings, and discuss what’s in store for the near future.
Presenter Biography
President and Principal Analyst, COMMfusion LLC Co-Founder, UCStrategies.com, Blair Pleasant provides consulting and market research analysis on Unified Communications (UC) and voice/data convergence markets and technologies, aimed at helping end-user and vendor clients both strategically and tactically. As co-founder of UCStrategies.com, a website portal providing information and analysis on the growing Unified Communications market, Ms. Pleasant publishes articles and blogs, and participates in executive interview podcasts with leading UC players. She is also a regular contributor to nojitter.com and has been featured in numerous webinars and podcasts, presenting insights, analysis and research on UC and related industries. Prior to COMMfusion, Ms. Pleasant was Director of Communications Analysis for The PELORUS Group, a market research and consulting firm, and President of Lower Falls Consulting.
With over 20 years experience, her primary areas of focus are Unified Communications, contact center software, Unified Messaging, computer telephony integration (CTI), voice processing, and communications convergence applications.
Managing the IP (R)evolution - The Road to Unified Communications
Neal Shact, CommuniTech Services
Session Abstract
Unified Communications (UC) seems destined to be “The Next Big Thing” in the communications world. It’s the ultimate outcome of the path that started with Computer Telephony Integration (CTI), VoIP, Convergence and now wireless. What started as the promise of delivering the benefits of desktop integration of integrating voice and data now can extend functionality out to wireless devices. That’s the plan anyway.
The first step to deploying UC is to come up with defining what you are trying to accomplish. To many, it is another way of saying how they want to deploy Presence and have it integrated to the other major communications mediums voice, voice mail and email. Others want to accomplish this goal but also add the desire to extend this functionality out to wireless devices. Lastly, some organizations are looking at this deployment not as an end, but as a means to stepping into SOA and embedding all of these mediums within their key enterprise applications such as ERP systems.
As Blair Pleasant from COMMfusion says, “UC is a vision or philosophy that leads to solutions – it is not a product”. The Journey is about understanding what you have, and whether that product (or its derivative on its roadmap) is one that you want to move forward with. Of at least equal importance is your confidence in the organizations to deliver the future products you want. Unlike stand alone products in the past, whose software was mostly self-contained, emerging software-driven products require a greater degree of skill to deploy since they are going into more complex environments and interoperate with more diverse sets of software and networks. In this increasingly complex environment, good working relationships, knowing your environment and working with your users are key determinants for success. How you migrate forward is paramount. Having users receiving improved productivity benefits, not less is the key to satisfying your user community.
Presenter Biography
Neal Shact is the founder and CEO of CommuniTech Services and a consultant with Nui Solutions, a consulting firm. He was also the founder of the International VoIP Council now part of the IMS Forum. Named by TMC magazine as one of the Top 100 Voices of IP Communications, he is also a much sought after speaker on the subject of VoIP and telecommunications. Mr. Shact has written numerous articles in industry journals such as Internet Telephony, Telephony, Internet Week, Telemarketing, and Voice Processing Magazines. He organized and moderated the Unified Communications panel at NextCOMM08 and led the IEC Plenary Session at Supercomm as well as speaking at VON, Internet Telephony, Telephony’s Service Provider Conference and the ICCM show. A magna cum laude, Phi Beta Kappa alumnus of Clark University, Mr. Shact received his MBA from the Kellogg Graduate School of Management at Northwestern University.
Opportunities for UC Federation
Bernard Aboba, Microsoft
Session AbstractToday, more than 500 million XMPP users with email style addresses are federated. This talk will discuss what we have learned from this experience, and the implications for the future of federation in Unified Communications.
Presenter Biography
Bernard Aboba is a Principal Architect for the Microsoft Office Communications Server team, responsible for Standards and Interoperability. (this is incomplete and was copied from a web search at UCIF)
Title: Developing a UC StrategyChris Stegh, ETC
Session Abstract
Enterprises generally embark on their Unified Communications journey with a piecemeal approach, starting with a point solution like a specific site or a replacement of an aged PBX or voicemail system. While not an incorrect approach, it can lead to false starts, misspent investments, and missed expectations. In cases where IT leaders take time to involve the business in developing a 3-5 year strategy for UC, the organization can reap short and long term benefits.
This session is ideal for UC consultants and enterprise IT leaders who are in considering, developing, or executing their UC roadmap. The speaker has been in the Enterprise UC space for 14 years, working as an end-user IT architect, UC systems integrator, and now consultant. He has created UC roadmaps for many multinational enterprises, been involved with hundreds of deployments, and will share the approach, pitfalls, and lessons learned from them. Tips will include optimizing user requirements analysis, technical gap analysis, tying UC projects to corporate strategies. Following such techniques can help IT leaders secure funding, gain sponsorship, and break down barriers from the business.
The discussion will also highlight some emerging Communications Enabled-Business Processes, which provide another entry point into UC. While not a revolutionary concept (IVRs automating banking transactions or text messages about flight changes), there are a number of intriguing categories that are arising in the enterprise space. Uncovering use cases for CEBP in the 3-5 year strategy can have significant impact in securing funding and getting buy-in from business sponsors.
Presenter Biography
Christian Stegh is the Chief Technical Officer at Enabling Technologies, Microsoft’s Unified Communications Partner of the Year in 2009 and 2010. Chris leads the project management, implementation engineering, and customer support functions of the company. He is responsible for the company’s service offerings, delivery, and customer satisfaction. Prior to joining Enabling, Chris had been the Practice Leader of the IP Telephony and Emerging Technologies practices at Avaya. He has also been a Managing Consultant and network engineer focused on optimizing and deploying multiservice IP networks. He also worked in IT at John Deere, where he managed projects and administered voice, data, and converged networks. Chris is a subject matter expert in UC, SIP, SOA, and VoIP Security, and writes and speaks publicly on the topics.
Title: Mobility and Ubiquity in Enterprise UC
Jane Montemayor, Avaya
Session Abstract
This talk explores Mobility and Ubiquity as it relates to Enterprise Unified Communications. It will answer the question - What is Unified Communications? and will help draw the distinction between Vertical Alignment and open Standards. The subject of mobility and user choice will be explored.
Presenter Biography
Jane Montemayor is an Executive Briefer for Avaya. Jane has over 25 years in the communications industry. During that time she has acquired a broad background in hardware, software, carrier, and service provider businesses. She has well developed skills in product development, management, marketing and sales. She has worked in both technical and non-technical roles and has authored two patents in wireless technology. She has extensive experience in speaking about industry topics to audiences worldwide. Jane studied multi-media communications at the University of Wisconsin - Milwaukee as well as advanced cross-cultural studies at Fairleigh Dickenson University in NJ. Jane's favorite part of her job is helping customers brainstorm what is possible rather than simply replacing what they have.
Title: Getting Your Network Ready for UC
Aaron King, TDS MetroComm
Presenter Biography
Aaron King is a Strategic Solutions Consultant with TDS Telecommunications, a $5B Fortune 500 telecommunications carrier providing innovative voice, Internet, and leading-edge business technology in hundreds of markets nationwide. In this role, Aaron works with mid-sized and enterprise level customers to develop comprehensive unified communications strategies and implement cost-effective solutions that provide maximum business benefit.
Aaron has 15 years of experience in the IT services industry, focused on national and international network design, managed data services, disaster recovery, and IP communications. In his career he has served as a Director of Service Delivery for SunGard Availability Services, EVP of Sales and Engineering for a regional network provider in the southeast, and has also worked in various strategic sales and sales engineering roles. He has worked closely with the vast majority of the Fortune 100 to design comprehensive IT strategies aligned with their business objectives and is a proud Alum of the Georgia Institute of Technology.
SIP Trunking: Six Deployment Considerations at the Network Edge
Bud Walder, Dialogic
Session Abstract
Over the past decade, the move to Voice over IP (VoIP) in the enterprise has generally been focused on the IP-PBX and VoIP networking across private enterprise IP networks. As that adoption has flourished with great success, enterprise IT departments are looking outward for VoIP services and technologies that can yield similar benefits.
As a PSTN replacement, one such service is SIP trunking which connects internal voice networks to external voice networks, using public broadband IP networks and VoIP technology in a flexible, cost effective way. SIP trunking now enjoys broad availability from service providers in many regions, including many incumbent PSTN service providers. But deploying a VoIP service is not necessarily a straight forward process.
This presentation explains six areas of consideration that may need to be addressed in the process to help assure a smooth deployment of a VoIP service such as SIP Trunking:
• Secure Firewall Traversal
• SIP Interoperability
• VoIP Service Demarcation
• SIP Security
• Legacy PBX Integration
• Fax over IP Support
Presenter Biography
As marketing manager for Dialogic, Bud Walder is responsible for enterprise market segment strategy and supporting activities. Dialogic is a leading provider of open systems platforms for the converged communications market. The platforms enable service providers, developers and system integrators to deliver services, content and applications using multimedia processing and signaling technologies.
Before joining Dialogic in 2006, Walder spent 20 years in enterprise communications systems sales and product management at Intel Corporation, Brother International Corp and Office Business Systems, Inc. Walder holds a BA degree in economics from Rutgers University.
Panel of Enterprise Adopters
Moderator: Eric Krapf, NoJitter
Speakers: Huzefa Mustaly, Tellabs - Kevin Delaney, Huron Consulting - Jamie Ryan, Aspect
Session AbstractTopics include : the motivation for adoption; the roadmap and where they are in their roadmaps; how to measure the success of their implementations; what challenges were encountered. This hour-long panel will take place at the conclusion of a day long Unified Communications track. It is a great way to end an informative day. The panel will be moderated by Eric Krapf, the Sr Editor of NoJitter.com, and will feature 3-4 panelists of senior Telecom Managers/UC Managers/IT Managers from enterprise UC adopters. Besides yourself and Huzefa we currently have a confirmation from Bill Gay of Aspect and are looking for 1 additional possible panelists.
The session is designed to open with each panelist providing a brief 5 - 10 minute overview of their implementation (how many seats, what applications are included, where they're at in their overall implementation roadmap, etc.) This should consume roughly 20 - 30 minutes. Following these intro's, the moderator will pose 3-4 pre-determined questions to the panelists, taking 15-20 minutes in total (what was your motivation for implementation, how do you measure results, what challenges did you encounter, etc). This would leave the last roughly 15 minutes for the moderator to orchestrate audience Q&A.
Presenter Biographies
Kevin Delaney
Kevin Delaney is the Director of Data & Voice Networks for Huron Consulting Group where he provides leadership and vision for all aspects of the Telecommunications affairs and oversees the Enterprise Network deployment & daily operations. Kevin brings over ten year of experience deploying voice and data networks in Enterprise, Campus, Service Provider and E-Commerce environments. Kevin achieved his first CCIE (Cisco Certified Internetwork Expert) in the Voice discipline in 2007. He later achieved his second in the Routing & Switching discipline in 2009. Kevin’s current areas of focus are: Cisco & Microsoft UC Integrations, developing an enterprise Video Conferencing & Telepresence strategy, Data Center & WAN design, Acquisitions assessment, planning & integrations.
Emergency Services and Future Networks
Session Co-Chairs: Barbara Kemp and Rick Jones
Barbara Kemp
Barbara Kemp is President of Kemp Telecom Solutions and current Chairperson of the IIT E911 Task Force. Barbara’s current consulting focus is on Project Management and Network Operations Center (NOC) programs. She is doing research in support of Next Generation 911 solutions.
Barbara is an active a member of NENA. She has taught Network Management IIT as an adjunct professor and currently serves as a mentor for network related graduate student projects. She has been a part of the IIT VoIP Research Lab Conference Technical Planning Committee for each year of its existence.
Barbara’s consulting business took her to Barbados for Cable and Wireless to program manage an integrated NOC build for 13 countries in support of their NGN Network transition, internationally nationally implementing systems for the C&W served Caribbean countries. Barbara has managed a wide range of IP and TDM consulting projects for Telcos and Cable TV companies over the past 10 years nationally and internationally.
She built the ICG NOC in Colorado as Senior VP Service Reliability and Security. The center included 911 problem resolution, business processes and systems integration and security.
Barbara built and managed the existing Midwest Reliability Center for AT&T’s predecessor company, including business plan development and deployment of the companywide 911 Resolution Center. She led a project when the City of Chicago embarked on their new city-wide OEMC and 911 Center to resolve multidiscipline, intercompany technical challenges. Barbara led a large team from all of the involved vendor companies to develop state of the art solutions to enhance reliability. This included requirements for an Assure 911 proactive testing and failover solution.
Barbara is concurrently the vice chairperson of the Village of Barrington Hills Communications Committee and the chairperson of the Website Integration Project Team. Barbara is a graduate of Indiana University and Wabash College’s Executive Management Program. She has had had extensive technical education in telecommunications through vendor, AT&T and Telcordia Programs.
Panel on Policy and Legislation
Moderator: Ron Bonneau, NENA Past President
Speakers: Jeffrey Cohen, FCC - Senator Michael Bond - John Chiarmonte, US DOT
Session AbstractThe transition from today’s 911 emergency systems to a next generation 911 emergency network can be described as a comprehensive evolution. Some might call it a revolution driven by the rapidly spiraling expectations of the public about public safety. It is driven by the myriad of new ways people and technical devices communicate using advanced technology. This Panel is asked to address (1) the importance of emergency services in general, (2) the value of this particular 9-1-1 transition, and (3) the concrete steps they are taking to support the success of the transition.
Presenter Biographies
Ron Bonneau
Ronald Bonneau, ENP has a long career in public safety. After graduating from Northern Illinois University, Ron was one of the first Federal “Sky Marshals” in the early 1970’s serving in that role for two years. After leaving the program Ron became a police officer for the Village of Riverdale, Illinois where he served until 1999, when he retired as a captain with the department. In 1988 Ron was tasked with implementing 9-1-1 for the Village of Riverdale and that became his passion.
Joining NENA in 1988 Ron served the Illinois Chapter of NENA in several capacities including President Elect, before being elected to the NENA National Board in 1995 as the North Central Region Vice President, a position he held for eleven years. During his tenure with NENA Ron, has served on the membership committee, the SWAT initiative, NG Program Partners, as well as chairman of the finance committee. In 2008 he was the President of National NENA and received the Lifetime membership award, joining 48 others in the NENA Hall of Fame.
Ron earned his ENP and also possesses a Master Degree from Western Illinois University. In 2001 he was named the Founding Director of SouthCom Dispatch, a consolidated and combined E911 dispatch center in Matteson, Illinois, serving four communities and a population base of 65,000 residents. In 2003 SouthCom was the E911 dispatch center for the US Open Golf Tournament held at the Olympia Fields Country Club. Ron retired from SouthCom this past March and is now a Senior Consultant with Smith, Dawson and Andrews, a government affairs firm in Washington, DC., and he owns a local PSAP consulting firm, PSAP Concepts & Solutions, LLC.
Jeffrey Cohen
Jeffrey Cohen has been with the Federal Communications Commission since January 2005. Mr. Cohen serves as the Senior Legal Counsel to the Chief of the Public Safety and Homeland Security Bureau. In this capacity, Mr. Cohen is responsible for many of the legal and policy matters of the Bureau, including 700 MHz, 9-1-1 and E9-1-1, Commercial Mobile Alerting, and implementation of Congressional mandates and other proceedings concerning public safety communications. Prior to joining the Commission, Mr. Cohen was a partner with the Washington, DC telecommunications law firm of Wilkinson Barker Knauer, LLP, where he worked on wireless regulatory matters since
graduating from the George Washington University Law School with honors in 1994. Mr. Cohen also holds a B.S. cum laude in electrical engineering from the George Washington University.
Senator Michael Bond
State Senator Michael Bond is currently serving his first term representing northern Lake County in the Illinois General Assembly. Elected in November 2006, Bond has been at the forefront of efforts to modernize Illinois, from improving transportation and mass transit systems to supporting technological advances in education, crime prevention and energy production. In 2009, Bond was selected to chair the newly created Senate Telecommunications and Information Technology Committee, where he worked to improve services ranging from emergency 911 systems to public broadcast towers. Bond has also sponsored several measures to better incorporate technology in state operations. His efforts include an initiative to provide low-cost laptops in public schools, his successful campaign to allow Metra commuter rail passengers to purchase train fares with credit cards and his work to study the feasibility of offering high-speed Internet access on passenger trains. He also supported the creation of new “innovation zones” to promote economic growth in fields such as biotechnology, alternative fuels and advanced computing.
While in the Senate, Bond has drawn on his background as the director of corporate finance for Allstate Insurance Company. His experience with strategic planning, forecasting, and advanced demographics and mapping technologies has assisted him in taking a more forward-thinking and formulaic approach to large-scale transportation initiatives and education reform. Since his election in 2006, Bond has been particularly involved in road construction and infrastructure improvements, both regionally and throughout the state. Bond was selected as the Senate chair of a new statewide Strategic Infrastructure Task Force, which was organized to maximize the state’s eligibility for infrastructure dollars in the federal 2009 American Recovery and Reinvestment Act.
He has been a strong advocate for new road projects in Lake County, and was an early supporter of the $30 billion capital construction plan that was signed into law in July 2009. The plan was crafted to create jobs, restore the state’s flagging economy, and - for the first time in a decade – provide significant dollars to rebuild Illinois’ outdated schools, roads, bridges and mass transit systems. Bond lives in Grayslake with his wife, Jennifer, and their three children.
John Chiaramonte
John Chiaramonte, a Lead Associate at Booz Allen Hamilton, is the project manager leading the technical and operational support to the National 911 Program for the U.S. Department of Transportation’s (USDOT) National Highway Traffic Safety Administration (NHTSA). John provides technical research, analysis and makes recommendations on 911 and Next Generation 911 (NG911) technical, operational and policy issues. Previously, John was the project manager for the NG911 Initiative, a 2 ½ year USDOT research and development project.
Prior to joining Booz Allen, John was a Senior Project Manager delivering public safety IT solutions to 911 centers. He has been involved with public safety IT projects both as the end-user and a vendor and throughout the entire implementation process. He is a subject matter expert on CAD and 911 systems and operations and is certified as a Project Management Professional (PMP) and Emergency Number Professional (ENP).
Transition to NG 911 - Cloud Computing and Storage in 911
Jim Argiropoulos, SDR Live
Session AbstractThis talk will explore important questions for anyone planning the transition from today’s 911 system to the next generation standard 911 systems and architecture of the future. What does a PSAP look like today and what will distinguish it in the next generation world? What will be required to make it happen and on a limited budget what comes first no matter the size of the organization? Will all information coming to a PSAP go to a human being? How will the new technology benefit the PSAP in ways their existing technology cannot do today? Why is this urgent matter and when is the time to get moving? What kind of education is needed to make this happen? What kind of preparation is needed to make this happen?
To answer these questions and more it is important to understand the delta between today’s public safety environment and what the driving needs are for improvement in the public safety organizations of the future. The Chicago experience is just that,; there is always a need for a highly concentrated community to have demands on their public safety infrastructure long before others in a more suburban and rural environment face the same challenges. It is a matter of scale and timing. The early adopters always have lessons to pass along to the newcomers entering the world in a standard fashion.
When ESInets are built and connect, Chicago will be connecting with them. All public safety communities will find themselves learning more about Cloud Telephony, SIP and newer strategies for logging recording calls and storing the vast amounts of public safety data required to run a public safety organization. Whether the smallest PSAP or the largest, PSAPs there is an opportunity with the new standards and architectures to take advantage of the synergies that standards provide, cost sharing across multiple PSAPs, expertise sharing, common platforms and vendor solutions so not everyone has to own and manage equipment on their own premises. At the same time, there is an opportunity to be more focused on the individual caller who needs public safety assistance because less time is going to be needed to transfer calls and have to repeat all of the associated information to the next party. Video voice and text will come together. A comprehensive view of the emergency caller will come into focus. Being able to see and hear and communicate effectively with First Responders and callers will open up a whole new world to public safety, one we should be eager to experience and prepared to embrace.
Presenter Biography
Jim Argiropoulos is a public safety industry leader. A native of Chicago, Jim has over 31 years of experience, including 20+ years in senior management and as executive public safety professional. He has a long list of successful implementations of technology and is best recognized for the passion he has for technology solutions related to emergency 911 services.
Jim served as the First Deputy Director of the nation’s second largest 911 Homeland Security Center in Chicago and led a team of operational and technical personnel to guarantee the successful execution of city-wide service offerings and Homeland Security solutions. He is nationally recognized as the most knowledgeable resource of the city-wide video surveillance system. He has deep experience in technical operations, budgeting and facility oversight. His dedication, determination and drive ensured Chicago’s placement as the most technically advanced 911 – Homeland Security Center in the nation.
Jim has earned several prestigious awards including the 2009 United States Secret Service Security Award and 2009 City Services Award for use of innovative technology and development of a forward command including satellite and video surveillance which was used to protect President-Elect Obama during his acceptance speech in Grant Park. He has received the prestigious 2009 Computer World Honors Program Public Sector Innovative Excellent Leadership Award honoring those who use information technology to benefit society. He was the recipient of Government Technology’s top 24 Doer’s, Dreamer’s and Drivers Award and received recognition from the Joint Chiefs of Staff’s office, Secretary of the U.S. Navy, Pentagon and NORAD as well as many other acknowledgments, citations and awards.
Jim has a charismatic personality which allows him to be an engaging and captivating speaker who regularly addresses audiences throughout the country on issues such as emergency preparedness and continuity, homeland security, technology innovations and emergency management preparedness. He is an active member of the Association of Public Safety Communications Officials (APCO), National Emergency Number Association (NENA), as well as being a former co-chair of the Illinois Terrorism Task Force and former member of the City of Chicago’s Public Safety Consortium.
Jim moved from the City of Chicago to a private firm, Secure Data Replicator, where he is responsible for expanding SDR’s Consulting Services which include Homeland Security solutions in the areas of Disaster Recovery, Business Continuity, Public Safety, Law Enforcement, Emergency Operations Centers, Continuity of Operations Planning, Video Surveillance and Command Vehicle implementations. Jim began his career in 911 at a small PSAP in Kentucky. He is volunteering his time to IIT to see his vision of a safer American through Public Safety realized.
Using SIP to Cross "The Long Tail" in Public Safety
Mark Grady, INDigital
Session AbstractAs a business term, “the long tail” is an allegory describing both late adopters and embedded legacy systems. SIP will revolutionize public safety, but trying to drag the long tail toward the future gives innovators a lot of transition challenges. Through real world experience gained during the operation of a large scale IP public safety network, we will look at the use of SIP as both the foundation of the future and as a tool with incredible power in a transition toolkit. SIP (and other IP protocols) provide the flexibility for early adopters to move forward, and for public agencies using legacy equipment to get the benefit of new technologies no matter where they are along the tail.
Presenter Biography
Mark Grady is the founder of INdigital telecom, a 9-1-1 network service provider based in Fort Wayne, Indiana. INdigital focuses on research and technology development, creating new service platforms that improve public safety. With his co-workers at INdigital, they have built a statewide IP based public safety network for the Indiana E9-1-1 Wireless Advisory Board, which is chaired by state of Indiana State Treasurer Richard Mourdock.
The network routes calls from 11 wireless providers to 137 PSAPs statewide. Mark has over 28 years of industry experience with a highly diversified independent telephone company in New Paris, Indiana. With his co-workers, INdigital is developing a number of new public safety services, including SIP messaging engines to accommodate next generation services, and the development of different types of text to 9-1-1 platforms to improve public access to emergency services.
NG9-1-1 Interoperability Testing
Bill Mertka, ICE, RedSky Technologies
Session Abstract
As NG9-1-1 standards from groups like NENA and IETF near completion, attention is naturally turning towards how these standards will be implemented in real world vendor equipment and solutions. After 2008’s successful DOT-sponsored Proof of Concept (POC) test validated the feasibility of some of the key concepts of NG9-1-1 vendor activity in this area increased markedly, until enough of a critical mass was reached for NENA to consider sponsoring a series of NG9-1-1 Industry Collaboration Events (ICE) or ICE tests for short.
ICE is dedicated to producing optimized and effective components for use in production emergency calling environments of the future. NG9-1-1 Industry Collaboration Events will occur on a regular basis to ensure that vendors understand the requirements of the NG9-1-1 standards, processes and procedures being developed. They will also demonstrate vendors’ ability to manufacture and design robust and reliable solutions. The events will have three major goals. First, tests will determine the functionality of products against the i3 architecture and the ability of functional elements to inter-operate with other components. Second, the overall methodology will be refined. And third, it will provide a basis for experience and execution of future NG9-1-1 Industry Collaboration events. For each of these three goals, objectives will be developed and supporting tasks defined.
Bill Mertka, VP of Product Management for RedSky Technologies, served as the chair of both the NENA ICE1 and ICE2 Event Planning Committees and is currently the Vice-Chair of the ICE3 Event Planning Committee. Bill will be updating us on the progress made in NG9-1-1 interoperability testing over the past year, focusing on the successful ICE1 and ICE2 events that have been held. While early 2009 saw NENA and the rest of the industry working to establish a vendor solution testing regime, late 2009 saw the completion of the first ICE test, and 2010 will see two events. Bill will review what’s happened ICE process since last year, the vendor response to-date, and will also discuss some of the approaches being taken to insure the process will be a successful, repeatable one.
Bill will also review some “lessons learned” from RedSky’s development of certain NG9-1-1 elements, to serve a guidance for NG9-1-1 solutions development of the future.
Presenter Biography
Bill Mertka currently serves as Vice President of Product Management for RedSky Technologies, an industry leader in providing emergency location management solutions for enterprises and service providers. Bill is a senior marketing executive with over 20 years of strategic product management and business consulting experience in the software, telecommunications, and aerospace industries. In his current role, Bill is responsible for all aspects of product planning and management for RedSky’s location determination and management solutions.
Bill serves as RedSky’s representative to relevant industry SDOs such as the Internet Engineering Task Force (IETF) and the Alliance for Telecommunications Industry Solutions (ATIS) and is a current member of the National Emergency Number Association (NENA). Prior to RedSky, Bill was a Senior Product Manager with Apropos Technology, a provider of contact center software solutions and also with Sprint and was a management consultant for Booz, Allen & Hamilton, EDS, and Price Waterhouse Consulting. Bill started his career in the aerospace industry with TRW Space & Technology Group.
Bill has a B.S.E.E.(Electrical Engineering) degree from the University of Notre Dame and a M.A. in Science, Technology, and Public Policy from the George Washington University, Washington, DC.
Next Generation 9-1-1 - Standards, Transitions and Challenges
Brian Rosen, Neustar
Session AbstractAfter a very long and sometimes painful gestation, the Next Generation 9-1-1 standards are in the final approval process, and are ready for serious interoperable implementations. Getting from where we are to what those standards say is "transition", and serious attention to detailed technical standards for that transition has started. This talk will describe the "Public Review" version of the i3 Stage 3 technical standards. We will then describe how transition to these standards, as envisioned by NENA, will proceed, and identify challenges in getting the pieces together.
Presenter Biography
Brian Rosen is Senior Director at Neustar, where is the Subject Matter Expert on 9-1-1, and is involved in many of Neustar’s new product development activities. Brian is also chair of the Long Term Development working group at NENA, which is writing the technical standards for Next Generation 9-1-1. He is also a significant contributor to the IETF standards efforts, including those for location and emergency services.
Return to ScheduleNG9-1-1 Deployments and Standards - Past, Present and Future
Nate Wilcox, microDATA
Session AbstractThis session will describe current, transitional and fully implemented NG9-1-1 oriented systems from a technical perspective to include an overview of the full i3 architecture. It will describe implementation roadblocks and encourage discussion about strategies for overcoming them. A full run down of the current status of NG9-1-1 oriented standards within NENA will also be included.
Presenter Biography
Nate is the Chief Technical Officer at microDATA and has helped create and manage highly effective technical and operational teams. He currently oversees the company’s technical development of NG 9-1-1 oriented products and services. Nate’s background encompasses nearly 20 years of emergency communications experience including 9-1-1 dispatch, managing PSAP operations and design/engineering for leading edge statewide enhanced 9-1-1 systems. He has held several SDO leadership roles including the inaugural chair of the NENA VoIP/Packet Technical Committee where he organizes the effort to develop the first industry standards oriented towards NG9-1-1. He is a frequent guest speaker before many organizations including the FCC, the VON coalition, NENA and APCO.
PSAP Standards - Recording/Logging in Next Generation 9-1-1: Beyond Voice and Wire
Remi Rundzio, Higherground
Session Abstract
Advances in mission critical technology have brought forth new technologies such as VoIP, RoIP, SMS and MMS to name the few. While those technologies were used in the contact center industry for years, their acceptance within the PSAP environment is rather recent. As a result, there are infrastructure changes as new modules are integrated or current systems are replaced. In this presentation Remi will discuss various recording options for VoIP, RoIP as well as capture considerations for non-standard means of communication. He will also illustrate the advances in incident re-creation including the new multi-media data.
Presenter Biography
Remi Rundzio is HigherGround’s 911 Systems Specialist and has been with the company for nearly a decade. He oversees the development and design of solutions supporting the NextGen 9-1-1 platform of products. Remi represents HigherGround in NENA’s Next Generation Partnership Program (NGPP) and at the Industry Collaboration Events (ICE). He also serves on the NENA Non-Traditional committee. In addition to working for HigherGround, Remi volunteers his time as an Orange County Sherriff’s Department Reserve Deputy. He received his Master’s Degree in Computer Science from Cal State University.
Panel on Dispatch
Moderator: Kathy McMahon, APCO
Speakers: Kathy McMahon, APCO - Richard Box, Gogette Communications - Remi Rundzio, Higherground
Session Abstract
This Panel will address the operational and technical challenges of today in 911 PSAP and Dispatch Operations and how NG 911 solutions will work to resolve the challenges. Kathy McMahon of APCO will present the educational needs to prepare the dispatchers for managing the vast amount of new queries for emergency assistance from the myriad of new devices and forms of voice and data communication; she will discuss how the new networks and technology affect the responsibilities of the call takers and dispatchers. Remi Rundzio will share the changes the new technology will bring to the call takers and dispatchers as they approach the requirements for logging all incoming emergency requests and tracking each and every contact through to conclusion. Richard Box will describe and demonstrate one Radio over IP solution that will allow for first responders to communicate effectively with each other and to and from the call takers and dispatchers and the people who require rapid, efficient and life saving emergency services.
Presenter Biographies
Kathy McMahon
Kathy McMahon has over 30 years of experience within the emergency service and the communications industry. She began her career in Emergency Communications with the Syracuse Police Department and later assisted in the consolidation of Police, Fire and EMS communications for the Onondaga County 9-1-1 Center in Upstate N.Y. After many years experience in call-taking, dispatch and 9-1-1 supervision she served as the Technical Services Administrator focusing on project management for the implementation of new CAD, Telephony and Radio Console systems for the County.
Kathy also spent many years as a volunteer firefighter and medic, serving several organizations in Upstate New York. After leaving public service, she was employed with EADS/PlantCML as a project manager for the New York City 9-1-1 implementation. She is currently the Technical Services Manager for APCO International and is coordinating the efforts of APCO to advocate for the effective evolution and implementation of Next Generation 9-1-1 Systems.
Richard Box
Rich is Founder and CEO of Gogette Communications, a provider of interoperable group communication solutions, integrating Radio over IP with other forms of network-based group communications through an open-standards, software-as-a service approach. Rich is also managing director of Richard T. Box @ Associates and developer of the concept of “Creating Value Through Leveraged Innovation”; an approach to innovation that brings new products and services to market by leveraging existing core capabilities across organizational boundaries, thereby reducing development costs, mitigating risks, and accelerating market entry. Prior to this, Rich enjoyed a successful 23 year career at Accenture, focusing on strategic consulting, information technology, and corporate ventures, developing new products, services and markets to drive value and growth that ultimately leads to greater earnings and profitability. While at Accenture, Rich was recognized by the Accenture Inventor Award Program in 2007, and is also the inventor for U.S. Patent# 7,194,426 Customizing an Electronic Interface to Government.
Rich has a B.S. in Engineering from the University of Illinois, and an MBA from the University of Chicago. Rich is also a member of Hyde Park Angels; an organization that provides a forum for entrepreneurial-minded members to invest in seed and early stage businesses, primarily located in the Midwest.
Remi Rundzio
Remi Rundzio is HigherGround’s 911 Systems Specialist and has been with the company for nearly a decade. He oversees the development and design of solutions supporting the NextGen 9-1-1 platform of products. Remi represents HigherGround in NENA’s Next Generation Partnership Program (NGPP) and at the Industry Collaboration Events (ICE). He also serves on the NENA Non-Traditional committee. In addition to working for HigherGround, Remi volunteers his time as an Orange County Sherriff’s Department Reserve Deputy. He received his Master’s Degree in Computer Science from Cal State University.
Security and VoIP
Session Chairs: Gaston Ormazabal, Verizon - Ravi Varanasi, Cisco
Recommendations for VoIP and IMS Security
Ari Takanen, Codenomicon
Session AbstractIn the presentation we systematically review the security risks and vulnerabilities associated with various types of VoIP networks and offer proven, detailed recommendations for securing these networks. The aim is to provide best practices advice for deploying IP Multimedia Subsystem (IMS) networks and systems securely, with a specific focus on Session Initiation Protocol (SIP) security issues when deploying IMS networks. Drawing on case studies, we address VoIP security from the perspective of real-world network implementers, managers, and security specialists. Most of the advice is directly applicable to any VoIP deployment.
Presenter Biography
Ari Takanen, founder and CTO of Codenomicon, has been an active member of VoIP security research community for over a decade. As one of the founding members of the PROTOS research project, Ari Takanen is an experienced researcher and has studied numerous information security and reliability errors e.g. in SIP, RTP and H.323 implementations. Ari Takanen is the author of several papers on security and a frequent speaker at security and testing conferences. He has also written two books, on VoIP security and security testing.
Media Keying in Session Initiation Protocol
Vijay Gurbani, Alcatel-Lucent
Session Abstract
Exchanging keys to encrypt media streams in the Session Initiation Protocol (SIP) has proved challenging. The challenge has been to devise a key transmission protocol that preserves the features of SIP while minimizing key exposure to unintended parties and eliminating voice clipping. We first briefly survey the two IETF SIP media keying protocols -- SDES and DTLS-SRTP -- and evaluate them against a core feature set.
We then introduce a novel simple and lightweight scheme to significantly increase the security of SDES SIP keying with minimal overhead costs. Our proposed key exchange involves only one symmetric key operation by sender and receiver and is secure against the Man-in-the-middle attack unless the attacker is able to intercept both the SIP signaling and media plane traffic. Our key exchange scheme is much simpler than DTLS-SRTP; in fact, compared to SDES, it includes only one additional simple step. At the same time, it provides significantly better security than SDES and is only slightly weaker than the non-PKI version of DTLS-SRTP.
Presenter Biography
Vijay K. Gurbani works for the Security Technology Research Group at Bell Laboratories, the research arm of Alcatel-Lucent. He holds a B.Sc. in Computer Science and Mathematics, a M.Sc. in Computer Science, both from Bradley University; and a Ph.D. in Computer Science from Illinois Institute of Technology. Vijay's current work focuses on security aspects of Internet multimedia session protocols. He is the author of many journal papers, conference proceedings, three books, and six Internet Engineering Task Force (IETF) RFCs. Vijay's research interests are Internet telephony services, security in network protocols, Internet telephony signaling protocols, pervasive computing in the telecommunications domain, distributed systems programming and programming languages. Vijay holds three patent and has nine applications pending with the US Patent Office. He is a senior member of the ACM and a member of the IEEE Computer Society
Client Agnostic Authentication for VoIP Endpoints
Wilhelm Wimmreuter, InCharge Systems
Session Abstract
Authentication or better the insecurity of authentication methods has been a long winding issue with major threats and other unpleasant effects still to be resolved. Identity-Management, Public-Key-Infrastructures (PKI) and RFC4774 standard based SIP authentication is one of the solutions waiting for a widespread deployment. A major challenge on its way is the integration in to as many clients as possible. This - besides the PKI infrastructure - also requires the integration of signing and validation code in to many different endpoints. InCharge Systems Inc. –provider of a phone number based PKI infrastructure - therefore has developed client agnostic software that binds itself between the TCP-socket of the platform and the client running on this platform.
This enables the customer to sign and validate calls without the need to modify or change his existing client software. The user can then use his client of choice and provide trusted Caller-IDs to the distant party or service that relies on caller authentication for various purposes.
The talk will discuss the solution and benefits of client agnostic authentication services with a brief overview of certificate-authority services provided.
Presenter Biography
Wilhelm Wimmreuter is Vice President International Operations of InCharge Systems Inc. and founder of SCCT. His professional career includes various positions with the Communication Group of Siemens AG, software suppliers and network operators. His present activities are in the area of Internet- and Telecom based network architecture and consulting for VoIP and related Internet services. This also includes design, development and validation of sustainable business cases for communication services and applications. He serves various UK- and US- based startup companies in the area of identity management, network operations and security to turn their technology into business value.
Emerging Technologies and Applications
Session Chairs: Niall McShane and Dennis Goodhart
Consumer Adoption of Smart Grid: Whose Network is it Anyway?
Len Hause
Session Abstract
he current state of Smart Grid adoption is pretty dismal. Consumers are either confused, suspicious, or indifferent about this technology. Even small steps such as Smart Meters are not providing the returns that were expected. In order to meet the full potential that the Smart Grid can provide, many more networked devices will need to be adopted by the consumer. At the same time, the consumer is buying TVs and other appliances that will have IP connections. When do these curves collide and how will it shake out in terms of cost, security, provisioning, and performance? The speaker will provide some scenarios from previous Internet adoption history and where things might go from here.
Presenter Biography
Len Hause is the world's first Internetologist and President of MashBrain wherehe consults on transformational strategies that leverage Internet technology andmarketing. Most recently he has been focused on the energy sector and SmartGrid with several large utility, educational, and regulatory clients. He was a Fellow of the Technical Staff, Associate of the Science Advisory Board, and Senior Marketing Director at Motorola where he spent more than 30 years in global management roles and as an individual contributor. He has been recognized as a pioneer in the adoption of Internet protocols and culture withinthe Enterprise for innovation, collaboration and organizational learning. He is a member of the IEEE, Association for Computing Machinery, The RecordingAcademy and has served on many industry, educational, corporate, andgovernment advisory boards and consortiums. Len holds a BS degree in Electrical Engineering from Lehigh University.
Applications Enablement: APIs, Services and Business Models
Jack Kozik, Alcatel-Lucent
Session Abstract
Across the web market place businesses are wrapping their newly web enabled businesses with APIs. (e.g. Amazon, Google,… ) They are taking their key corporate capabilities and letting developers access these APIs to create new services. This has reached a point where commercial developers are willing to pay for access to APIs.
As network service providers have significantly updated their communications infrastructure with web technologies like SIP, RTSP, and other Web Services protocols, the service must wrap their network with APIs and go after the developers, especially for those that are willing to pay for access. While we can find some carrier who are doing this in a big way, others are just getting started.
This talk will give an overview of the API technologies that have evolved over the last few years for Network Service Providers. Also, this talk will survey the emerging business models that carriers’ are experimenting with to tap into the developer communities. My company has done some primary market research in this area and I will give a brief summary of key technology and business model areas where we have found developers willingness to pay; I will then give a pointer to a new book my company published on this topic.
Presenter BiographyJack's role in ALU covers applications for service provider networks, specializing in bridging carrier’s Voice/Video-over-IP applications with web services. This includes areas like: IMS, IPTV, Payment, Subscriber Data Management, Policy Management, Device Management and Fixed/Mobile converged services. Jack has 25 years of experience in telecom; Sr Member of IEEE, 3 patents, and Bachelors and Masters Degrees and CS/EE from Purdue University.
Return to ScheduleSIP-SIMPLE
Adrian Georgescu, AG-Projects
Session Abstract
This talk defines the function called “Presence” and describes how presence-based applications can be created using SIP. The talk describes presence services, Instant Message and File Transfer based on SIP SIMPLE principles. It further describes available open source SIP SIMPLE implementations. Finally the talk will explain how to integrate SIP SIMPLE-based applications with existing SIP infrastructures
Presenter Biography
Adrian Georgescu is Founder and CEO of AG Projects. Adrian received a Bachelor of Science in Electrical Engineering from Bucharest Polytechnic University in 1996. He worked in Engineering for Tomrad Communications and Esprit Telecom. He subsequently held several positions in Operations and Management with Global Telesystems, Ebone and KPNQwest. In 2002, after several years of diversified and progressive experience within Telecom and Internet industries, he established AG Projects.
Adrian's expertise is the design of highly available SIP Infrastructures, Addressing and Numbering Systems, Provisioning and CDR Mediation Systems. Adrian Georgescu is an advocate of IETF standards, co-chairs the Dutch ISOC SIP Special Interest Group (SIPSIG), is member of OpenSIPS management board and treasurer of OpenSIPS Software Foundation.
Game Changers & Sensing the Future
Jose de Francisco Lopez, Alcatel-Lucent
Session Abstract
This presentation discusses emerging, devices, business models and applications in the context of what’s next from a visionary standpoint. The talk received a 4+ score (a scale from 0 to 5) from the audience, which was formed by CXO and EVPs of multinational corporations.
Presenter Biography
José is a senior manager focusing on emerging trends and technologies at Alcatel-Lucent’s E2E LTE Solutions team. He joined Lucent Technologies a decade ago, launching new products and playing an instrumental role in complex and strategic partnerships as well as in business strategy and development projects in the United States, the European Union and Brazil.
Trained in Europe as a product designer at Escola Massana’s art and design center, José was the recipient of a Fundación Mutua General and UPC scholarship enabling him to graduate with the first class to be awarded a postgraduate degree of human factors engineering in Spain. José was also the winner of a HONEYWELL EUROPE Futurist Award as featured by CNN Future Watch and two EPSON ICT Journalism Awards.
Passionate about new product design and user centric innovations, early in his career he pioneered LAI’s first course on Human Factors in Product Design and wrote Roadblocks Impacting Ergonomics in Design, a paper published by INSHT, the Spanish Health & Safety Institute.
His strong interest in management and international business drove him to the DBS program at Ireland’s UCD, earning a postgraduate degree in business studies with a scholarship from a European Union agency. José went on to pursue an MBA in International Marketing & Finance from Chicago’s DePaul University sponsored by Honeywell Europe. He has since participated in executive development courses on: global marketing at Wharton, partnerships and alliances at Northwestern University, technology and business integration at University of Chicago and, most recently, innovation management at Harvard Business School José is member of MIT Enterprise Forum the Illinois Technology Development Alliance and Mobile Monday Chicago and can be followed on twitter and facebook.
Evolution of Mobile Video Streaming
Amir Wolf, Rhythm NewMedia
Session AbstractMobile video streaming made a long a way in last decade. Starting with what used to be called standard streaming over UDP, through tunneling solutions and recently the trend in http based streaming. The session will describe the existing solutions for http streaming and the reasons for transition into http. We will also discuss the differences between mobile streaming , online streaming and TV broadcasts.
Presenter Biography
Mr. Wolf has over 10 years of experience in mobile video streaming, he was involved in the evolution of video streaming since 2000 specializing in content creation and mobile video delivery. Mr. Wolf served IMTC (International Multimedia Telecommunications Consortium) in various official capacities for more than a decade. Mr. Wolf was one of the Packet Switched Streaming Services (PSS) pioneers. In 2000 he was a major force in the formation of the IMTC PSS Interoperability Activity Group and later on became the chair of the group. The past 4 years he has been employed by Rhythm NewMedia, a leading premium mobile video ad network. At Rhythm he is responsible for real time dynamic video ad insertion and video delivery to mobile devices, focusing on Iphone and Android devices. He holds 2 US patents related to streaming and file format. Prior to Rhythm NewMedia, Mr. Wolf worked at Emblaze in the R&D and CTO divisions.
Video Communication on the Go - Realities and Perspectives
Anatoli Levine, Radvision
Session AbstractMobile video is rapidly becoming the hottest subject for device manufacturers and service providers. Apple's FaceTime once again is showing to the world what's possible for one, and Android is making it possible for many. Are the networks ready for mass proliferation of video communications? What is the role of the Service Providers in this market? Are people ready? Who will get paid? This presentation will answer some of these questions and provide plenty food for thought (and may be even heated discussion).
Presenter Biography
Anatoli Levine is Sr. Director of Product Management - Americas at RADVISION, responsible for management of Technology Business Unit (TBU) product portfolio in the US as well as setting strategy and defining new directions for TBU products in Americas region. Prior to that, Anatoli lead technical team providing engineering services and support for RADVISION Technology products. Since 2006, Anatoli is a President of International Multimedia Telecommunications Consortium (IMTC) – an organization facilitating interoperable implementations of multimedia communication technologies based on open standards. Anatoli holds Master of Science degree in Computer Engineering from Minsk Radio-Engineering Institute.
Operations, Test and Measurement
Session Chairs: Tim McElligott, Billing World - Tom CostelloTim McElligott
Tim McElligott is Editor in Chief of Billing & OSS World (B/OSS) magazine. He manages the editorial content of the magazine as well as Billing & OSS World Conference & Expo. He has been a journalist for the telecommunications industry since 1999 when he joined Telephony magazine as senior editor. There he reported on and provided analysis for business and operations support systems, testing, signaling and IP-based telephony. He also was editor of the Independent, Telephony’s print supplement chronicling the rural telecom market. McElligott had a 14-year career in the telecom service provider sector where he was part of the engineering team at Ameritech that implemented the industry’s first wireless data networks using CDPD and Circuit Switched Data technologies. He also worked as a WAN analyst and central office technician at Ameritech and communications technician for AT&T.
Reliability Analysis of the IP Multimedia Subsystem (IMS) with Distributed Server Deployment
Swapna S Gokhale, UConn - Veena B Mendiratta, Bell Labs, Alcaltel-Lucent
Session AbstractAn important step in ensuring reliable operation of the IMS is a systematic analysis of its reliability. Service reliability will depend on the reliabilities of the components of the IMS and how these components interact when the service is provided. Moreover, service reliability will be impacted by how the components are deployed across the hosts of a distributed network —all the IMS components co-located on the same host or are distributed on multiple hosts. There can be potential scaling issues with the co-location approach because of performance and capacity limitations. With distributed deployment, however, there may be an adverse effect on the reliability of the IMS because the reliability of the network needs to be included in the service reliability. A distributed deployment also incurs additional processing at each IMS component, because when a message is received from another host it has to traverse extra layers of the protocol stack. This additional processing at each IMS component will increase the probability that the component may fail during the processing. In this talk we present a framework to evaluate the tradeoffs between centralized and distributed deployments of the IMS components to meet the expected service reliability targets. The methodology quantifies the reliability of an individual IMS service considering the component reliabilities, their interactions and their deployment. We illustrate the methodology by quantifying the reliabilities of different IMS services and also assess the sensitivity of the service reliability to network reliability. Through these illustrations, we discuss how the methodology could guide the deployment of IMS components in a distributed network.
Presenter Biographies
Swapna S Gokhale
Swapna S. Gokhale is an Associate Professor in the Dept. of Computer Science and Engineering at the University of Connecticut. Prior to joining UConn, she was a Research Scientist at Telcordia Technologies (formerly Bell Communications Research). She received her B.E. (Hons.) in Electrical and Electronics Engineering, and Computer Science from the Birla Institute of Technology and Science, Pilani, India in 1994, and her M.S. and Ph.D in Electrical and Computer Engineering from Duke University in 1996 and 1998 respectively. Her research interests include software testing and reliability, Quality of Service issues in wireless and wireline networks and Voice-over-IP. She has published over 100 journal and conference papers on these topics. She received the Best Paper awards at Intl. Symposium on Software Reliability Engineering (ISSRE) in 1998, at Intl. Conference on Reliability and Safety Engineering (INCRESE) in 2005 and at Intl. Symposium on Decision Sciences in Global Enterprise Management (ISDSI) in 2009. She is a Senior Member of the IEEE. She received a CAREER award from the National Science Foundation (NSF) to conduct research in the area of architecture-based software reliability assessment in 2007.
Veena B Mendiratta
Veena B. Mendiratta is a Practice Leader Reliability in the Bell Labs Corporate CTO at Alcatel-Lucent and is based in Naperville, IL, USA. In her current position she is responsible for network and solution reliability analysis and is working on Long Term Evolution (LTE) solution reliability engineering. In 25+ years with the company her work has focused on the reliability and performance analysis for telecommunications systems products, networks and services to guide system architecture solutions. She has presented papers and tutorials at major IEEE conferences including RAMS, DSN, ISAS, DRCN, and ISSRE; and has published papers in the Bell Labs Technical Journal and in Lecture Notes in Computer Science. She has served on the Program Committee for DSN, ISSRE, IMSAA, and ISAS. She has a B.Tech in Engineering from the Indian Institute of Technology, New Delhi, India; a Ph.D. in Operations Research from
End to End Monitoring - VoIP, SS7, IMS
Sam Galler, Tekno Telecom
Session Abstract
One of the largest challenges today for wireline, wireless and NGN carriers is to monitor their legacy (pstn SS7) and NGN (SIP, VOIP, IMS) networks in a holistic manner. There are a number of tools that are designed to monitor specific portions of the network and some of these are even free.
However carriers are requiring a complete solution with correlation capabilities that provides both a real-time and historical view of their networks with business intelligence capabilities, meaning that carriers can analyze every call and session automatically and can provide powerful QoS, Troubleshooting, and Traffic Engineering, etc.
Presenter Biography
As the Vice President of Sales & Marketing, Sam Galler is responsible for global sales and marketing team’s strategic plans for business development product development and all marketing functions.
His expertise and understanding of the telecommunications industry in the areas of signaling, network management, business intelligence, inter-carrier billing, fraud, revenue assurance, VOIP and customer service enables him to provide the best possible revenue-saving solutions to all major U.S. and international wire line, wireless and next-generation carriers.
Sam has participated in multiple panel discussions and is a speaker at some of the industry’s most influential telecommunications trade shows. In addition, he is involved with numerous industry organizations including TIA, USTA, CFCA, GSMA, VON, MWC, etc., and has been published in many trade journals.
His prior work experience included management positions Harris and Tekelec.
Interoperability - We Can Acheive It - IETF Can Help
Eric Burger, IETF, SIPForum
Session AbstractWhat does email in the 1980’s, VoIP in 2000’s, and cloud computing in the 2010’s all have in common? In those years, it was not at all clear that IETF protocols would “win”. At the time, it was a toss-up as to whether cc:Mail and various other proprietary email systems would crush Internet Mail; H.323 and various proprietary flavors of SIP might crush IETF SIP; and today’s captive cloud applications do not even have what looks like a path to open, interoperable, Internet-scale protocols. This session will look at where SIP is on the IETF maturity curve, and why we should not necessarily panic, yet, about SIP interoperability.
Presenter Biography
Dr. Eric Burger was SVP and CTO of Neustar. He took a year off after Oracle bought BEA, where he was hired as VP Engineering and Deputy CTO and ended up Acting General Manager of the Communications Products Division. Prior to BEA, he was CTO for Cantata Technology, where he oversaw corporate research, cross-product architecture, intellectual property generation, and standards initiatives for the company. Dr. Burger contributes to and holds leadership positions in several standards bodies, including having written most of the SIP media RFC’s in the IETF and contributing to VoiceXML and CCXML in the W3C. He currently serves as the Chairman of the Board of Directors of the SIP Forum. Dr. Burger co-founded SnowShore Networks, where he invented the SIP-controlled, multi-function media server and served as CTO. He has also held senior positions at companies such as MCI, Texas Instruments, Centigram, and Cable & Wireless. He holds twelve issued U.S. patents and has numerous patents pending. He has taught at George Mason University and George Washington University and holds degrees from MIT, Catholic University of Leuven, and Illinois Institute of Technology.
Currently, Dr. Burger is on the faculty of Georgetown University and is consulting to the Internet, telecommunications, legal, and financial services industries.In the mean time, Dr. Burger is Chairman Emeritus of the Board (sorry about the sexism, but it is what our Swedish bylaws calls the position) of the SIP Forum. He is also a member of the Board of Trustees of the Internet Society, a Member of the IETF Trust, and a member of the IETF Administrative Oversight Committee. Dr. Burger's current research areas include real-time interactive multimedia protocols, sensor networks, and edge computing.
Real-World Deployment of SIP: Issues and Solutions
Greg Bond, AT&T Labs - Eric Cheung, AT&T Labs
Session AbstractDeveloping complex VoIP and converged communication applications is challenging, but deploying them in a production environment presents a whole new set of challenges. Some of the issues facing operators include load balancing, high availability, seamless fail-over, monitoring, logging for troubleshooting, disaster recovery, and so on. This talk will discuss these issues and some of the solutions that we have used in our deployed services.
Presenter Biography
Greg Bond
Gregory W. Bond is a principal technical staff member at AT&T Labs Research, Florham Park NJ and an adjunct professor at the University of British Columbia, Vancouver. Greg has been researching problems related to IP telecom applications and application servers for 10 years. He was a member of the research team that created the application server and application suite powering AT&T CallVantage, AT&T's national consumer VoIP service offered in 2004. He is the creator of the open source ECharts programming language, a high-level language used to program advanced IP telecom applications and he is the co-developer of the open source ECharts for SIP Servlets development framework, a framework that enables the rapid development of complex SIP servlet applications. Greg is the co-founder of the international IPTComm conference, devoted to the presentation and dissemination of the latest research results in IP telecom applications and security. Greg received his Ph.D. from Carleton University, Ottawa and is a member of the IEEE and the ACM.
Eric Cheung
Eric Cheung has been involved in the telecommunication industry and in particular services over IP for over 15 years. Eric is currently a Principal Member of Technical Staff at AT&T Labs--Research in Florham Park, New Jersey. His research interests include innovative IP services, compositional application development techniques, signaling protocols and media processing. He has also been responsible for various large-scale VoIP service deployments, including AT&T CallVantage and t-Meeting. He served in the Java Community Process Expert Groups for SIP Servlet API and Media Server Control API, and is a frequent contributor to the ECharts for SIP Servlets framework. Eric received a B.A. degree in Engineering from Cambridge University, U.K. and a Ph.D. degree in Electrical and Electronic Engineering from Imperial College London, UK.
A Publishing Model and Documentation Framework for Self-Documenting Services
Brett Brock, Cox Communications
Session Abstract
Deploying an ever increasing number of services and service resourcesadds greater and greater complexity and weight to the serviceprovider’s back office, namely, provisioning. Redundant provisioningacross multiple service resources, which acts in concert, is highlyinefficient and leads to synchronization issues as each supportingservice resource has a unique data model. Losses in synchronizationand data model disparity cause the relationships between thesubscriber, their services and the underlying resources to get lostamid the confusion.
This confusion clouds the service provider’s ability to reliably andefficiently assess the customer impact of network events. This impairedvisibility puts the customer relationship at risk and leads to higherservice warranty cost as new support systems and services must bedeployed to navigate the path from subscriber to service to underlyingresources and back. These service, quality and configurationmanagement systems chart and navigate courses based on the serviceprovisioning maps contained within the back office. Shifts in theservice and network terrain not captured in these maps reduce the valueof the maps and leads to perils such as revenue leaks. Maintainingaccurate maps requires the service provider to frequently coordinatesurveys of the service and network landscape leading to increasedoperating expenses.
Nowhere is there an understanding of the service and network landscapebetter than in its inhabiting resources. The back office provisioningmaps merely reflect what the service provider intended to create. Resources contain the direct or indirect path between themselves andthe subscribers in their configuration. Additionally the resourcesunderstand the navigational dependencies of that path. This data is thesource of truth about what services are available to subscribers and the resources leverage by each subscriber.
“A Publishing Model and Documentation Framework for Self DocumentingServices” describes the mechanics for creating a standardized map ofthe service and network landscape. Creating a standardize conventionfor resources to document their relationships to subscribers, as wellas one another, is the foundation for an easily navigable servicemap and business impact map. The map repository can leverage the real-time depiction of the subscriber-to-resource path for serviceassurance, revenue leak prevention and other service management activities.
Scale Testing of SIP Proxies: Finding the Performance Ceiling
Tom Maufer, Mu Dynamics
Session AbstractIIT has been working within the IETF Benchmarking Methodology Working Group (BMWG) to define benchmarks for SIP-based VoIP services. Their lab testing was able to verify that certain SIP proxies could handle 90,000 concurrent calls, based on statistics output by sipp. However, the project never was able to find the level where certain proxy implementations failed to handle additional calls. Mu Studio Scale was able to find the performance limit using the exact same pcaps against the exact same virtualized servers. This talk will describe the results, but more importantly will tell the story of how we got them.
Presenter Biography
THOMAS MAUFER, published author of three networking books for Prentice-Hall, is the Director of Technical Marketing for Mu Dynamics. He has managed local-, metropolitan- and wide-area networks at NASA/GSFC, participated in the InteropNet Network Operations Center Team, and worked in Silicon Valley designing and building all types of Ethernet- and IP-based networking products, from semiconductors to switches and routers, now including test equipment with Mu. Much of his career has involved network security, both in products and in protocols, and he has been fortunate to have spent many years contributing to IEEE and IETF standards, including IEEE 802.11e/g/i, IEEE 802.1X, IPsec, IPv6, OSPF, and others. As of this writing, he has contributed to 30 United States patents. When he's not helping to design protocols or the products that implement or test them, he's relaxing with a single-malt Scotch.
Automation of IMS Forum's Diameter Base
Tom Maufer, Mu Dynamics
Session Abstract
In August 2009, IIT published the IMS Forum's Test Plan for the Diameter Base Protocol. It involved 46 test cases that should be supported by any Diameter implementation, a protocol that is heavily used across many key IMS functions (App Servers, HSS, *-CSCF (except P-CSCF), etc.). Mu Dynamics worked with IIT students to create automated versions of these tests using Studio Verify. Now, it's possible to quickly run a set of tests to establish conformance core functions of Diameter. We will give a survey of the tests that have been documented in the IMS Forum's Diameter Test Plan, and describe how we created automated test assets. Time permitting, we will demonstrate the process of running a test against a live Diameter implementation in IIT's VoIP lab. This demo is running live in the demo room, in case we don't have time here.
Presenter Biography
THOMAS MAUFER, published author of three networking books for Prentice-Hall, is the Director of Technical Marketing for Mu Dynamics. He has managed local-, metropolitan- and wide-area networks at NASA/GSFC, participated in the InteropNet Network Operations Center Team, and worked in Silicon Valley designing and building all types of Ethernet- and IP-based networking products, from semiconductors to switches and routers, now including test equipment with Mu. Much of his career has involved network security, both in products and in protocols, and he has been fortunate to have spent many years contributing to IEEE and IETF standards, including IEEE 802.11e/g/i, IEEE 802.1X, IPsec, IPv6, OSPF, and others. As of this writing, he has contributed to 30 United States patents. When he's not helping to design protocols or the products that implement or test them, he's relaxing with a single-malt Scotch.
Peer-to-Peer Internet Telephony
Kundan Singh, VoIP Researcher
Session AbstractPeer-to-peer (P2P) systems inherently have high scalability, robustness and fault tolerance because there is no central point of failure and the network self-organizes itself. Skype is a popular and dominant example of P2P VoIP. The IETF P2P-SIP working group was formed to explore a P2P architecture for SIP-based telephony and beyond. Traversal through NATs and firewalls is a major challenge in getting end-to-end media in a distributed P2P network. Another major problem of P2P VoIP is security against malicious peers.
Presenter Biography
Kundan Singh is a VoIP researcher and software professional, currently employed at 6Connex Inc. He received his undergraduate degree in computer science from Birla Institute of Technology and Science, India, and his M.S. and Ph.D. degrees in computer science from Columbia University, New York. In the past, he has worked at Motorola, Lucent/Bell Labs, Adobe Systems and Tokbox Inc.
His research interest includes Internet telephony, web multimedia communication, peer-to-peer systems, and scalable and reliable Internet services. He has published over fifteen refereed papers in Internet telephony, holds three patents, actively contributes to open source, and has written many software applications such as SIP-H.323 signaling gateway, unified messaging system using SIP and RTSP, multi-platform SIP-based conferencing server, VoiceXML based IVR platform, P2P-SIP systems, user agents and stacks based on SIP and H.323, distributed hash table using Flash Player, web-based video conferencing and messaging systems, scalable SIP-RTMP translation for web-to-phone calls and distributed conferencing.
Future Networks
Session Chairs: Maureen Stillman - Suresh Bhandarkar, NGN Forum
Suresh BhandarkarSuresh Bhandarkar is a Board Member of the NGN/IMS Forum. He works as a Director - Technology at Tech Mahindra. With his vast hands-on expertise in Next Generation Networks, Embedded Systems, OSS/BSS/NMS systems and Security, he is an authority on Business Transformation in the Communications Industry.
He has done consulting assignments at Fortune 100 companies, including MCI-Worldcom (Verizon) and SBC (AT&T). He played a key role at Lucent Technologies in defining and implementing pre-integrated reference solutions for CLEC and wireless markets. In the recent past, he has been instrumental in architecting cost-effective turnkey solutions for the MVNO industry in the USA. He is published in the area of OSS Transformation.
The 'V' in VoIP is Video
Moderator: Richard Shockey, SIPForum
Speakers: Bernard Aboba, Microsoft - Doug Mohney, HD Voice - Scott Wharton, CEO of Bitel - Jeff Rodman, CTO Polycom
Session Abstract
Since the demonstration by ATT of the Picturephone at the 1964 World's Fair there has been speculation in the Telecom Industry on when real point to point video calling might take off and would consumers and enterprises actually use the application if it were offered. Video calling has been part of the UMTS 3G suite of protocols for years but mobile operators have never attempted to monetize the application. Video Calling can be supported in SIP right now. So that begs the question if all of the technology has been in place for years, its affordable and the bandwidth is available but why hasn't it taken off and what is different now?
Obviously Apple and FaceTime. Timing is everything.
This panel will offer a variety of perspectives on how suppliers and operators can deploy and monetize video calling what are the steps to create ubiquitous and interoperable solutions that can cross both landline and mobile operator net
Presenter Biographies
Bernard Aboba
Bernard Aboba is a Principal Architect for the Microsoft Office Communications Server team, responsible for Standards and Interoperability.
VoIP Traffic Exchange Over IP
Sumitra Sinha, AT&T
Session Abstract
With the increasing uptake of VoIP by traditional voice operators, larger amounts of traffic are based on IP data. Many carriers are moving towards supporting VoIP networks and looking to establish direct relationship to exchange voice traffic via an IP handoff at a few strategic locations. This presentation highlights some challenges that carriers are facing in moving towards this VoIP traffic exchange model and describes the strategies for building a framework to support this model.
Mobility Aspects of Tellabs' UC Implementation
Huzefa Mustaly, Tellabs - Mike Gliosci, Tellabs
Session Abstract
This talk will describe the mobility aspects of Tellabs' UC implementation. The objectives, road map, and demo's of various features are included in the presentation.
Evolution of Messaging from Legacy Networks into 4G
Andy Rollins, Motorola
Session Abstract
Messaging (SMS and MMS) have seen tremendous growth over the past decade. What was once a small service has grown into a communication medium that impacts the lives of millions of people worldwide, driving engineering for carrier networks as well. As networks move from legacy technologies into 4G networks, there are challenges that are associated with messaging that should be considered. This presentation will cover some of the challenges for messaging as well as some of the opportunities as networks migrate to 4G.
Presenter Biography
Andy is a Distinguished Member of Technical Staff for Motorola, and has worked in telecommunications for over 14 years. He has championed new features and products, interfacing between customer personnel and Motorola departments, ensuring that features met customer needs and were compliant to standards. The past 6 years Andy has worked on messaging products, including SMSC and MMSC. In this capacity, he has been responsible for first office application of new platforms and software, feature requirements, customer support, and platform and service performance. He is considered a leader in ANSI-41, switching, and messaging.
Prior to joining Motorola, Andy was a research chemist for Eichrom Industries, Inc. He holds a B.S in General Chemistry and a Ph.D. in Inorganic Chemistry from Northern Illinois University.
Mobilize your Unified Communications & Collaboration Solutions
John Cash, RIM
Session Abstract
The definition of Unified Communications can vary a great deal. Is it the overall concept or a set of technologies that come together? In this session, you’ll learn about the variety of solution approaches available today, which ones deliver the most organizational impact, how to avoid pitfalls, and key considerations in extending these technologies to smartphones.
Presenter Biography
John Cash is an Enterprise Product Advocate based in Dallas, TX. In his, role, Mr. Cash, promotes the vision and value proposition behind BlackBerry’s award winning portfolio of Enterprise Mobility Solutions. Mr. Cash has over 19 years of product management, sales, and enterprise IT leadership experience spanning multiple industry segments including manufacturing, financial services and government/military. Prior to joining RIM in 2009, Mr. Cash worked for Nokia, overseeing early market sales of Nokia’s enterprise voice and mobility solution for the U.S. Other previous career assignments were with Capital One and Goodyear Tire & Rubber Company and the U.S. Army. Mr. Cash has a Bachelor of Science degree from the University of Virginia and an MBA from Liberty University.
Telephone Numbers in the World of VoIP
Hugh Goldstein, Voxbone
Session AbstractThe future of e.164 telephone numbering requires a major rethink in the IP world. Local number portability introduced one layer of abstraction between number and physical port on a switch; VoIP can remove geographic correlation altogether, as shown by the iNum initiative and its +883 “area code for VoIP.” VoIP also introduces the potential to use these numbers and registries to store the user data needed to conduct all sorts of applications beyond voice: to support video calls, as an indication of presence to a Skype contact, or even to transfer money from a bank account. Hugh Goldstein of Voxbone, provider of DIDs in 50 countries and creator of the iNum initiative, will share experiences on how service providers, carriers, enterprises, conferencing services, Voice 2.0 providers and universities can source and implement e.164 numbers globally, and how the future of numbers might look in an IP communications world.
Presenter Biography
With over ten years of experience in the field of IP communications solutions, Hugh Goldstein has served as VP marketing with XConnect, regional sales director with Arbinet, and also held varied positions with VoIP pioneer VocalTec Communications, from product manager to senior director of marketing. Hugh began his career in telecom as a marketing manager for Belgacom North America.
Providing GSM Service on Ships Using VoIP and Satellite IP Links
Rich Tinberg, Vobal Networks
His research interest includes Internet telephony, web multimedia communication, peer-to-peer systems, and scalable and reliable Internet services. He has published over fifteen refereed papers in Internet telephony, holds three patents, actively contributes to open source, and has written many software applications such as SIP-H.323 signaling gateway, unified messaging system using SIP and RTSP, multi-platform SIP-based conferencing server, VoiceXML based IVR platform, P2P-SIP systems, user agents and stacks based on SIP and H.323, distributed hash table using Flash Player, web-based video conferencing and messaging systems, scalable SIP-RTMP translation for web-to-phone calls and distributed conferencing.
Nigel joined Siemens UK in 1984 from British Telecom. In his time with Siemens his career has been divided between working in Europe and the US on leading edge projects.
“Leading the market over the last several years with our technology and innovation in terms of an open, scalable and carrier-grade UC architecture based upon SIP has been a lot of fun despite all the hard work”. Nigel holds a MSc. Hons. Degree from the University of Leicester, where he studied Computing and Information technology and trained as a system’s analyst. Nigel is currently based at Siemens' Boca Raton, offices, in Florida.
With more than two decades of high-tech experience, Mr. Chapman has held positions in sales, product marketing and product management of carrier telephony products and enhanced services platforms at Raychem, MultiLink, SnowShore, Ubiquity, and Cantata. He came to Dialogic in 2007 from Cantata where he was Director of Product Management for the SnowShore Media Server.
Mike holds an MBA from the Kellogg Graduate School of Management at Northwestern, a BE from the Thayer School of Engineering at Dartmouth, and an AB in Engineering Sciences from Dartmouth College
