7th Annual Real-Time Communications Conference and Expo

Keynote Presentations

Policy and Regulatory

Customer Experience Management

Security

Mobility

Unified Communications

NG911

Web, Cloud and Emerging Technologies

Adding the Web to Communication Services: How Will They All Coexist?
This panel of experts from the telecom, Internet, Web and software industries will explore the forces driving the ever-higherwaves of change in our industry and the emerging opportunities created by the roiling tide of innovations and applications available to users. Similar to the telecom wars that followed deregulation, but far more complex, the new platform wars on the Internet and the Web are not only fascinating to follow, but also mandatory to understand for everyone in this new business environment.

The panelists will address the following questions:

• Characterize the changes you see in the telecommunications industry’s technological and business environment, including an assessment of the transformations in mobility, bandwidth, innovation, competition, regulation and standards.
• Can VoIP and multimedia services based on SIP and other open standards co-exist with and complement services based on proprietary protocols such as Skype and Google+ ? What will co-existence look like in the long term, both as public service offerings and in enterprise communications?
• Real time multimedia communications in the web browser, such as we find today in social networks, has become a keywork item in the IETF where a new Internet Standard is under development. Compare the approaches of the Web community and of the Internet community and how the efforts of one map to those of the other.
• Can the methods enabling Web security be used to improve the security of Internet communications?
• Some communications applications may be best suited to implementation as dedicated Internet applications on closed mobile devices. Others may flourish in a more open environment as web applications in the browser. What criteriashould an investor or an application end-user use when making purchases or investments in communications applications?
• What are the gating items for innovative applications that are transformative in the communications industry?

View Gregory Bond's Bio
View Carol Davids' Bio
View Serge Lachapelle's Bio
View Henry Sinnreich's Bio
View Wilhelm Wimmreuter's Bio

Architecting and Operating Real-Time Communications Networks: A Panel of Telco Carriers
In this panel, network service providers describe their networks and the changing architectures and operations required for them to successfully carry the IP-based applications their users require.

View Mike Paradise's Bio
View Chris Mayer's Bio
View Kenneth Greene's Bio

Will the Last Phone User Please Turn Off the Dial Tone?
For many years, the demise of the circuit-switched phone system has been predicted, but it always seemed to follow the cliche about the condemned living longer. However, the combination of cord cutting and the emergence of cable-based VoIP, along with services such as Skype, seems to finally have begun the AOL phase of a technology: it's still around, but few care. The transition to VoIP as the background technology for telephony might lead to the conclusion that the long-predicted age of all-IP networks has finally arrived - but the future network architecture may look rather different than all-services-on-the-Internet. This transition has profound implications on the nature of competition in communications services. The different values of different kinds of digital content, the ability of access providers to control QoS and charge monopoly rates for bandwidth may naturally lead to a network architecture that carries all content on IP, while maintaining a stove-pipe architecture. In this talk, I will highlight some of the technical, economic and regulatory challenges posed by the fading of the traditional public switched telephone network, outlining possible trajectories of network evolution in the next decade.

View Henning Schulzrinne's Bio

Mobile Device Management
With all the new and voluminous traffic being added to the wireless providers' networks, new techniques for monitoring and managing data from smart phones and mobile data devices has emerged and continues to evolve. This talk outlines many of the challenges that smart phones bring to operator networks. The perspective of the operator is important, but the biggest challenge to make sure the end-user has a quality experience.

With the build-out of 4G services, even more challenges are being uncovered. This talk will give some interesting use cases that show how device management standards and technologies are being applied.

View Jack Kozik's Bio

• Minimizing the effects of network failures and outages
• Controlling and assuring network and infrastructure capacity
• Optimizing session flows for predictable QoS
• Real-time QoE measurement and SLA reporting

View Jonathan Zarkower's Bio

LTE Security
This talk addresses requirements for LTE security that are driven by LTE's requirements for speed, mobility support and quality of service . An overview of threats to LTE base stations is presented. LTE security must identify and allow only authorized users onto the LTE network. At the heart of LTE security are secure mobility mechanisms that ensure data and signaling are protected as the device moves between base stations. We discuss security mechanisms for mobile devices while roaming both between LTE base stations (intranetwork) and between LTE and 3G networks such as UMTS (internetwork).

View Maureen Stillman's Bio

Evolution of Packet Data Mobility
Since the introduction of smart phones (e.g.iPhone and Android phones), mobile data usage is growing exponentially. To support the explosive growth of mobile data usage, wireless operators are considering several ways to enhance network capacity to better meet the increased bandwidth demands of their subscribers. For example, operators are enhancing capacity of existing 3G networks, aggressively deploying 4G wireless networks and also supplementing cellular coverage with WIFI deployment. Next generation wireless networks are designed to efficiently deliver mobile data in heterogeneous environment; however, there are still challenges that standard is working to resolve. In this presentation, I will discuss evolution of IETF and 3GPP packet data mobility solutions and open issues that standard needs to address to efficiently support ongoing explosive growth of mobile data usage.

View Ajoy Singh's Bio

1. Fixed Mobile Convergence (FMC)
   • Extending better cell coverage indoors with FMC
   • VoIP ingredients - SIP and RTP
   • Utilizing existing wireless LANs
   • Support for handovers between cellular networks and wireless LANs
2. Moving toward 4G mobile wireless services
   • 4G network characteristics
   • All packet-switched
   • Higher data rates supported
   • More core capacity needed
   • Architecture creates the need to move traditional circuit switched services over (i.e., Voice and SMS)
   • Creates an environment for supporting newer services – video teleconferencing
3. Migration strategies for voice
   
   • Circuit-switched fallback (CSFB)
   • Voice over LTE Generic Access (VoLGA)
   • Voice over LTE
4. Defining the IP Multimedia Subsystem (IMS)
5. How roaming between 2G/3G and LTE networks will work
6. Conclusions – VoIP the only logical way to support any voice services in future networks

View Don Hill's Bio

Panel on Enterprise and NG911
Enterprises and PSAP's need to understand each others responsibilities when it comes to E911 and what has to get done for an enterprise to be E911 compliant with a state and the state PSAP's , not waste a PSAP's valuable time and educate the first responders about you the enterprises particular needs.

• Identify risks to the audience
• What they need to consider reducing that risk & what it takes to be E911 compliant in the USA in 2011 and 2012

That involves many different layers.The idea of the panel is to identify all of the layers, they being:

• The enterprise with specific platforms (Avaya Cisco, Mitel, Microsoft, NEC)
• The Appliance that registers the VoIP IP environment
• The PS-ALI provider layer and why the investment in that service
• The PSAP requirements for test and what NENA expects as formal Test MOP's by the Enterprise to the PSAP
• The tools such as Session Border Controllers and why they are important to E911 now and in the new SIP world

Issues such as Mis-Dials, CSR records, IP, TDM/ analog still exist out in the mix, legislation and its many flavors will be discussed, why all the layers are important, necessary and complex to both the PSAP and the enterprise.

View Samantha Kane's Bio
View Alan Schunemann's Bio
View Hadriel Kaplan's Bio
View Theresa Stockton's Bio

Navigating the Waters: Panel on NG911 Legal/Regulatory
The policy panel will explore three interrelated topics; the enacted Illinois legislation for the Counties of Southern Illinois, the initiative for new NG legislation in Illinois and the role of the FCC nationally for interconnection issues that affect ISP providers accessing LEC networks.
Some of the questions we want to explore deal with addressing Transitional Regulation/Legislation/Tariff Modifications to Enable NG9-1-1 Deployment both in Illinois and Nationwide, may include:

1. What transitional regulation/legislation/tariff issues are likely to be encountered?
2. What issues are actually being encountered?
3. How did the differences between traditional regulated vs. competitive 9 1 1 service providers manifest themselves in your experience? How have those issues impacted the transition process?
4. What is the appropriate competitive 9-1-1 landscape and what does it mean for the average state or local government involved in making decisions both currently and in the next few years for 9-1-1 PSAP Equipment, local or state Internet Protocol networks, 9 1 1 data management, and 9-1-1 Routing networks?
5. How have competitive 9-1-1 issues surfaced in the policy arena specifically as it relates to the enacted legislation for CSI and the interaction with the ICC and what are the implications for the transition to full NG9-1-1 systems in Illinois? (And the same question on a national scale.)

View Ron Bonneau's Bio
View Richard Hird's Bio
View Trey Forgety's Bio
View Stephen Figved's Bio

Reliability After Design: Deployment of NG911
The ESInet and NG9-1-1 system require a large degree of reliability in order to maintain the high-availability that the public has come to rely on when communicating with emergency responders by dialing 9-1-1. Designing the ESInet with multiple diverse interfaces, sufficient bandwidth capacity, and redundant hardware to eliminate single points of failure can increase its overall level of reliability. However, because of a host of potential unforeseen circumstances and the possibility of human error, high availability requires more than the network design alone. An effective monitoring plan is needed.

Proactive monitoring and responding to faults as well as performance degradations that may interfere with completion of attempts by callers and smart devices to communicate with call takers adds to reliability.

View David Staub's Bio

Priority Management for Public Safety in Shared LTE Commercial Networks
The speakers made a submission to the FCC in March on Priority Management for Public Safety in Shared LTE Commercial Networks. They are in the process of submitting papers along with additional simulation results to various conferences.

View Suresh Borkar's Bio

NG911 Design: Real World Design Opportunities
Across the country, teams of dedicated Public Safety professionals are involved in a myriad of activities with the NENA standards bodies and at home, writing and responding to RFPs , participating in ICE events, working in Laboratories both vendor labs and college labs, and/or deploying components of their Next Generation 9-1-1 (NG9-1-1) projects. The opportunities and challenges are twofold: technical and regulatory. Both technology and regulatory requirements have to move together for a successful Design to emerge. NENA is rapidly adding to the body of formal documentation and training including the most recent information on Network Design. Policy makers at the Federal and State levels are just as challenged to approve Designs in this economic and political environment. This segment will address significant milestones in successfully designing a NG9-1-1 network.

It has been 40 years and Public Safety is about to emerge from its pre-AT&T Divestiture structure, leap-frogging the years and moving to the head of the class when it comes to technological advances. The SIP based ESInet Network Architecture accepts Legacy interfaces in and out. The new technology is front and center, attached to the old technology like a a new hat on an old body no longer. This is causing many worlds to collide. All Carriers provide some level of 9-1-1 service to their customers, some more efficiently than others. The Architecture we have for Public Safety was built when the terms and acronyms Telematics, VoIP, CLEC, Internet and SIP simply did not exist or if they did it was on a drawing board for the future. High speed Video and Data through the network in real time and Social Networks did not exist…no Google, no Skype, no IMs.

Today barely ~20% of the 9-1-1 calls originate from Wireline customers. The remaining ~80% are forced through the Wireline pipeline in a dated configuration to get to their destination a PSAP operator who must connect the old and new worlds together.

When you begin a Design Project and start the task if identifying the present method of operation and the future method of operation and develop a transition strategy, it takes time. It is one thing to draw up a new standard; it is quite another matter to Design the path forward, gather the data of the past and bring everyone along in a way that assures a high level of performance, a high degree of resiliency and the important element of security. It takes time to ensure there are financial, managerial and operational capabilities supported by good public policy. It takes time to enable the Public Safety organizations to take advantage of the futuristic tools and ensure they are ready to provide a high and continuous level of performance through planning, engineering, provisioning, testing and cutover to live service. The service provided when the transition to the new Design is complete must be more efficient, more cost effective and save lives. We must do this well.

View Barbara Kemp's Bio

IPv6
Abstract Coming Soon

View Dan York's Bio

Panel on USF/ICC Reform
Abstract Coming Soon

View Bill Myer's Bio
View Glenn Richards' Bio
View Eric Burger's Bio

Panel on FCC TAC Recommendation of 2018 Sunset of PSTN
Abstract Coming Soon

View Carl Ford's Bio
View Dan Berninger's Bio
View Richard Shockey's Bio

Panel on NG911, Location and Accessibility
Abstract Coming Soon

View Glenn Richards' Bio
View Mark Fletcher's Bio
View Henning Schulzrinne's Bio
View Trey Forgety's Bio

Practical Fraud Attacks on VoIP Systems
In this presentation we demonstrate the technical background behind some of the most common attacks on VoIP systems that can be used to perform fraud. We not only look at the theory but also at what fraudsters are doing in practice and simulate such attacks. This presentation is based on vulnerability research and monitoring of VoIP honeypots used to better understand the criminal mindset.

View Sandro Gauci's Bio

Secure Communications: Creating an Internet Out of Secure Islands
Here in DC, and throughout the nation, there are silos of securecommunications. For example, it has been a value proposition for vendorsof secure communications devices and software that those endpoints couldonly communicate with endpoints from the same manufacturer. After all,if you are in the Army, you would not want your enemy, the Navy, to hearyour conversations.

In the post-9/11 world, the Federal enterprise is realizing theimportance of the network effect. However, in the post-Wikileaks world,systemic security, trust, and policy are critical issues to address.Moreover, there is considerable interest in not only connecting theFederal enterprise with its commercial contractors, but the real marketis for enterprises to be able to communicate securely. This is much,much more than just a profile for key exchange - there is a lot ofarchitecture, policy, and trust work that needs to be done. Theapplications go far beyond three-letter-agencies: the Telepresencestovepipes have the identical problem, and could have the identical
solution.

View Eric Burger's Bio

Real-Time Detection of Stealthy SIP Flooding
Denial of Service (DoS) attacks such as the SIP flooding pose great threats to normal operations of VoIP networks, and can bear various forms to elude detection. In this paper, we address the stealthy SIP flooding attack, where intelligent attackers deliberately increase the flooding rates in a slow pace. As the attack only gradually influences the traffic, it can effectively be disguised from previous SIP flooding detection methods. In order to identify the stealthy attack in its early stage for timely response, we propose a detection scheme based on the signal processing technique wavelet, which is able to quickly expose the changes induced by the attack. In particular, we monitor the percentage of energy corresponding to the detail signal obtained from the wavelet analysis as an indication of the attack. Also, considering the scalability of the proposed scheme, we resort to the sketch technique, which can summarize the traffic observations to a fixed-size hash table to provide raw traffic signals for the wavelet analysis regardless how many users exist in the VoIP network. We validate the performance of the proposed scheme through computer simulation and demonstrate its ability to quickly and accurately detect the attacks.

View Jin Tang's Bio

• What does “security” really encompass from an organizational standpoint?
• Why are so many organizations overlooking so many potential threats?
• Is it possible to separate myth from reality when thinking about security threats?
• Which security methods are best suited for which types of threats?

View Hadriel Kaplan's Bio

Security and Non-Repudiation for VoIP Conversations
We present a concept to achieve non-repudiation for natural language conversations by electronically signing packet-based, digital, voice communication. Signing a VoIP-based conversation means to protect the integrity and authenticity of the bidirectional data stream and its temporal sequence which together establish the security context of the communication. Our concept is conceptually close to the protocols that embody VoIP and provides a high level of inherent security. It enables signatures over voice as true declarations of will, in principle between unacquainted speakers. We point to trusted computing enabled devices as possible trusted signature terminals for voice communication.

View Ronald Marx's Bio

Do UC What I See??
In this session we will discuss the many facets of Unified Communications. Way too broad, the term Unified Communications has now become the topic, yet it's definition, use, benefits, and make up remain very much a malleable deliverable. Through this presentation we will highlight, not just the many technologies (or is it just one) that make up this space, but we will also examine the features and functions as they relate to the human condition.

View David Jantz's Bio

Phone Numbers as Universal Identifiers
Ever since the early days of the telephone networks people have been assigned numbers at which they can be reached. With the boom of the Internet people have been assigned additional addresses to receive telecommunication services.How do these different telecommunication identifiers compare? Do we really need solutions to translate between them like ENUM? What kind of identifiers do people use today? Are social graphs going to make these telecommunication identifiers unnecessary?

View Nils Ohlmeier's Bio

Is the Dream Dead? Why VoIP Isn't Deployed as We Expected
Has the spirit of open, interoperable, democratized telecommunication been lost in the haste to upgrade old telephone networks? In a survey of 36 North American Service Provider networks that use SIP for voice services, we discovered a striking set of common problems that may signal a path away from the original spirit of VoIP's birth.

View Mark Lindsey's Bio

Asterisk SCF: Open Source Communications for Cloud Environments
The Asterisk Scalable Communications Framework (SCF), a new open-source communications project launched in 2010, is rapidly approaching itsfirst beta release. This framework is the first open sourcecommunications platform designed as a distributed network ofloosely-coupled components, and as a result, it meshes well with the dynamic nature of cloud environments. This talk will demonstrate howthese features of Asterisk SCF could be utilized to leverage both publicand private cloud environments, and how they could even be utilized todeploy a single, integrated system incorporating both public and privatecloud environments.

View Kevin Fleming's Bio

VoIP in the Cloud: Scaling Massively Through the Magic of Erlang
Building the infrastructure for delivering complex cloud-based services is remarkably difficult, what with having to deal with concurrency, deadlocks, state-management, etc. in a scalable manner. When one adds VoIP - with its combination of short (SIP) and long (RTP) transactions, this becomes near impossible. At Aptela, we have cracked the code and now provide a true telephony cloud with highly complex applications developed using simple web APIs, and with all calling handled in a truly distributed fashion. Our platform includes complex call routing, messaging, web-portals, mobile apps, PSTN/SIP access, and a coffee-grinder attachment, currently handling dozens of calls - and an infinity of HTTP requests - per second.

In this presentation, we will describe the architecture and process model, with an emphasis on the specific challenges associated with manipulating extremely large amounts of data in a near-real-time manner. In addition, we will also elaborate on the benefits of the erlang/OTP environment in developing a truly scalable, concurrent and fault-tolerant environment.

View Mahesh Paolini-Subramanya's Bio

Deploying in the Cloud
What are the benefits and issues? What are the performance impacts. How do you secure a deployment - traffic, access & fault resilience in a multi-vendor cloud environment. This presentation will address these issues, presenting the deployment of a network simulation of real time trading system in a secure cloud deployment. The simulation system addresses the issues regarding international locations, multiple jurisdictions, executing sub-second trades of different instruments. The presentation will present case study information, addressing these issues, and debunk the myths of secure cloud ions.

View Peter Rung's Bio
View Dwight Koop's Bio

Prior to his current assignment, Mr. Alberth has had responsibility for new product development and introduction of various analog and digital mobile communication products, and has over 20 years of experience in digital communications, RF systems engineering, digital signal processing, real-time software development, new technology introductions, and project management. He has past product development experience in CDMA, 3G, PDC and Analog technologies.

Mr. Alberth graduated with a MSEE from Illinois Institute of Technology in 1992 and with a BSEE from the University of Illinois in 1985. Mr. Alberth is also a prolific inventor has over 130 patents issued or pending in Mobile Communications across Hardware, Software, Network, End to End Services and various aspects in CDMA Technology. Mr. Alberth is a Dan Noble Fellow is a Member of Motorola's Science Advisory Board.

Daniel Berninger
Daniel Berninger is a Washington, DC based independent communication architect. Expert in technical and regulatory aspects of Internet enabled disruptive communications and active in VoIP since 1995. Daniel's work as a open communication architect started with the original assessment of VoIP at Bell Laboratories, technical contributions to the founding of Free World Dialup and continued with the first VoIP deployments at Verizon, HP, and NASA after joining VocalTec Communications. He won a VON Pioneer Award as co-founder of the VON Coalition. Daniel led the founding teams, created the business model, and recruited the CEO's for ITXC (Tom Evslin) and Vonage (Jeffrey Citron). Daniel gets quoted frequently on regulatory, antitrust, and VoIP matters - Business Week, WSJ, LA Times, Chicago Tribune, Bloomberg, Forbes, Associated Press, Dow Jones, Info World and trade press.

Ron Bonneau
Ronald Bonneau, ENP has a long career in public safety. After graduating from Northern Illinois University, Ron was one of the first Federal “Sky Marshals” in the early 1970’s serving in that role for two years. After leaving the program Ron became a police officer for the Village of Riverdale, Illinois where he served until 1999, when he retired as a captain with the department. In 1988 Ron was tasked with implementing 9-1-1 for the Village of Riverdale and that became his passion.

Joining NENA in 1988 Ron served the Illinois Chapter of NENA in several capacities including President Elect, before being elected to the NENA National Board in 1995 as the North Central Region Vice President, a position he held for eleven years. During his tenure with NENA Ron, has served on the membership committee, the SWAT initiative, NG Program Partners, as well as chairman of the finance committee. In 2008 he was the President of National NENA and received the Lifetime membership award, joining 48 others in the NENA Hall of Fame.

Ron earned his ENP and also possesses a Master Degree from Western Illinois University. In 2001 he was named the Founding Director of SouthCom Dispatch, a consolidated and combined E911 dispatch center in Matteson, Illinois, serving four communities and a population base of 65,000 residents. In 2003 SouthCom was the E911 dispatch center for the US Open Golf Tournament held at the Olympia Fields Country Club. Ron retired from SouthCom this past March and is now a Senior Consultant with Smith, Dawson and Andrews, a government affairs firm in Washington, DC., and he owns a local PSAP consulting firm, PSAP Concepts & Solutions, LLC.

Suresh Borkar
Dr. Borkar is a member of the faculty in the Electrical and Computer Engineering (ECE) department at the Illinois Institute of Technology (IIT), Chicago and a Senior Principal Investigator at Roberson and Associates. Previously, he was with AT&T/Lucent Technologies/Alcatel-Lucent (ALU) for over 26 years responsible for various facets of product management, systems engineering, architecture, development, integration and testing, and customer management in Computer and Networking systems, Wireline Switching systems, Data systems, and Wireless systems. He was the Director for Customer Management for 3G mobility systems responsible for customer positioning, acceptance, and revenue realization. He was previously the Chief Technology Officer (CTO) and Managing Director, Lucent India Inc., responsible for all Lucent customer products and business activities in India. Dr. Borkar received his B. Tech. in Electrical Engineering from Indian Institute of Technology, Delhi (India) and M.S. and Ph. D. in ECE from Illinois Institute of Technology, Chicago.

Eric Burger
Dr. Eric Burger was SVP and CTO of Neustar. He took a year off after Oracle bought BEA, where he was hired as VP Engineering and Deputy CTO and ended up Acting General Manager of the Communications Products Division. Prior to BEA, he was CTO for Cantata Technology, where he oversaw corporate research, cross-product architecture, intellectual property generation, and standards initiatives for the company. Dr. Burger contributes to and holds leadership positions in several standards bodies, including having written most of the SIP media RFC’s in the IETF and contributing to VoiceXML and CCXML in the W3C. He currently serves as the Chairman of the Board of Directors of the SIP Forum. Dr. Burger co-founded SnowShore Networks, where he invented the SIP-controlled, multi-function media server and served as CTO. He has also held senior positions at companies such as MCI, Texas Instruments, Centigram, and Cable & Wireless. He holds twelve issued U.S. patents and has numerous patents pending. He has taught at George Mason University and George Washington University and holds degrees from MIT, Catholic University of Leuven, and Illinois Institute of Technology.

Currently, Dr. Burger is on the faculty of Georgetown University and is consulting to the Internet, telecommunications, legal, and financial services industries.In the mean time, Dr. Burger is Chairman Emeritus of the Board (sorry about the sexism, but it is what our Swedish bylaws calls the position) of the SIP Forum. He is also a member of the Board of Trustees of the Internet Society, a Member of the IETF Trust, and a member of the IETF Administrative Oversight Committee. Dr. Burger's current research areas include real-time interactive multimedia protocols, sensor networks, and edge computing.

Martin Cooper
Martin Cooper is a pioneer in the wireless communications industry, an inventor, entrepreneur and executive. He has had been a contributor to the technology of personal wireless communications for over 50 years He conceived the first portable cellular phone in 1973 and is cited in the Guinness Book of World Records for making the first cellular telephone call. Cooper knew then that people needed the freedom that comes from anywhere, anytime telephony in contrast to being tethered to a desk or a car. He has been referred to as the father of portable cellular telephony and is recognized as an innovator in spectrum management.

Cooper was a submarine officer in the U.S. Navy, a division manager and head of R&D for Motorola during a 29 year tenure. As an entrepreneur he has started a number of businesses including co-founding GreatCall, Inc., maker of the Jitterbug phone and service and ArrayComm, the world leader in smart antenna technology.

Cooper was an inaugural member of the WHF Wireless Hall of Fame, Red Herring magazine named him one of the Top 10 Entrepreneurs of 2000, the Wharton School of the University of Pennsylvania Business named him a Transformation Technology Change Leader and he is a recipient of the IEEE Centennial Medal. In 2010, he was inducted into the National Academy of Engineering and was awarded the Prince of Asturias Prize for Science and Technology. Most recently, Cooper was nominated for the "Mikhail Gorbachev: The Man Who Changed the World" Award. Cooper holds a B.S. and an M.S. in Electrical Engineering and an honorary doctorate from the Illinois Institute of Technology on whose Board of Trustees he serves.

Carol earned her BS in Engineering Mathematics from Columbia University School of Engineering and Applied Science, New York, N.Y. and her MS on Information Technology from Illinois Institute of Technology, Chicago, IL.

A member of the worldwide open source community for nearly ten years, Kevin has contributed to the Linux kernel, Exim SMTP MTA and OpenVPN network tunneling package. He fervently believes that open source is the 'right' way to develop software and uses open source solutions whenever possible.

Kevin joined Digium in 2005. Since late 2009, he has been the primary architect of the Asterisk Scalable Communications Framework.

Mark Fletcher
With nearly 3 decades of experience, Mark has worked in almost every segment of the telecommunications industry; With many years in the field as a technician, as well as experience building and managing several of the world's largest private voice networks, Mark has a unique view of the telecommunications industry from various perspectives, including extensive knowledge of both TDM and VoIP environments. Mark was the inaugural recipient of the “INNUA Partnership Award”, and in 2009 was named by The National Emergency Number Association as the 9-1-1 Professional of the Day during the National Public Safety Telecommunications Week. He also holds the NENA Emergency Number Professional (ENP) accreditation.

In his current position as Avaya’s Product Manager for Public Safety Solutions, Mark ensures the roadmap and strategy of Avaya meets the requirements of the field with new product development and direction in both the Enterprise and Government markets, and has a solid roadmap to Next Generation Emergency Services globally. Mark is a popular speaker at many international industry and user group events, and has been recognized internationally for his weekly Podcasts and Avaya CONNECTED Blogs.

In addition to this role, Mark represents Avaya as an active member in several Public Safety and E911 organizations. He holds a position on the FCC Emergency Access Advisory Committee defining NG911 requirements and functionality for persons with disabilities, as well as the National Emergency Number Association, as a key author of the NENA Model Legislation for MLTS/PBX. Mark is also a founding member of the NENA Private Sector Government Affairs Advisory Group, and participates on various other Emergency Service committees here and abroad. On a regular basis, Mark is called upon to provide valuable technical input to both legislators and the industry in an effort to drive forward Emergency Service compliance and legislation. Avaya E911 CONNECTED Blog: http://www.avaya.com/

Carl Ford
Biography Coming Soon

Trey Forgety
Biography Coming Soon

Sandro Gauci
Sandro Cauci is the Founder and Chief Consultant of Enable Security. He has over 8 years experience in the security industry and is focused on analysis of security challenges and providing solutions to such threats. His passion is vulnerability research and has previously worked together with various vendors such as Microsoft and Sun to fix security holes. He is currently based in Malta and enjoys working with both international and local organizations.

Mark Grady
Mark Grady is the founder of INdigital telecom, a 9-1-1 network service provider based in Fort Wayne, Indiana. INdigital focuses on research and technology development, creating new service platforms that improve public safety. With his co-workers at INdigital, they have built a statewide IP based public safety network for the Indiana E9-1-1 Wireless Advisory Board, which is chaired by state of Indiana State Treasurer Richard Mourdock.
The network routes calls from 11 wireless providers to 137 PSAPs statewide. Mark has over 28 years of industry experience with a highly diversified independent telephone company in New Paris, Indiana. With his co-workers, INdigital is developing a number of new public safety services, including SIP messaging engines to accommodate next generation services, and the development of different types of text to 9-1-1 platforms to improve public access to emergency services.

Kenneth Greene
Ken Greene is currently the Director of Sales Engineering for Comcast Enterprise Business Services based in the Chicago area. Ken has been in the telecommunications and IT services industry for the past 26 years in a variety of technical, sales and engineering leadership roles interacting directly with enterprise business customers in the United States and around the globe. Prior to joining Comcast, Ken was the Vice President of Sales Engineering at Verizon Business but he has also held a variety of roles at MCI, UUNet Technologies and the United States Air Force in Europe.

Don Hill
Fifteen years of experience owning and operating ProActive Technical Solutions, Inc. Primary functions include telecommunications consulting, training, and instructional design. This augmented by an additional nine years of experience as a telecommunications manager for industry-leading financial services and manufacturing companies.

David Jantz
David has been in the communications industry for over 30 years. As an NEC veteran of over 20 years, David has been involved in Technical Support, Product Management, and multiple Sales roles and responsibilities. His current position as Director – Strategic Sales, has him working directly with NEC's largest Enterprise customers as they map their strategies for delivery of today, and tomorrows, communications technologies. David brings a unique, and often humorous, perspective to technology, and its use. David has served as keynote at multiple technology conferences, in the Americas, and is sure to offer thought provoking observations, as he examines and explains some of today's most complex communications topics.

Samantha Kane
Ms Kane ,has been in the Customer Service/CRM Field since 1980. During that time she has worked for several worldwide Companies. Ms Kane is the founding Partner of Kane-MacKay & Associates which was formed in 1989. Since KMA’s inception, Ms Kane has developed an international practice which employ's and contracts 50 Subject Matter Experts and Consultants in various technologies, business process and agent modeling skills. The KMA disciplines which encompass a People-Process-Technology-Culture methodology have delivered a significant tactical success for the practice and allowed KMA to develop Realistic Contact Center/CRM Strategies for their clients. One of the major factors for the firm’s success is the fact that all practitioners understand proper integration rules and what really works with what. Ms Kane as well as other senior consultants in the firm holds several certifications including a CRM Practitioners certification, Business Process Management certifications from the BPM Institute. Ms Kane is recognized by the UC Strategies Group web as a UC Expert. Ms Kane is a Microsoft UC Advisor of their North American Council and a member of Voice of the Customer Benchmarking Association (VOCBA). In 1992 Ms Kane implemented the first remote Agent using disabled staff for a North American wide Emergency Road Side Assistance organization. The product eventually became the model for Remote Agent as we know it today. Today Samantha leads the leading E911 Enterprise practice in North America. KMA is recognized by several state legislations for their standards and best practices in this area. Currently KMA lead with expertise in E911 Avaya, Cisco, Microsoft, NEC & Nortel.

Ms Kane is a corporate sponsor of Women's Executive Network, Cdn Women in Communications and a long standing member of the Society of Technology Consultants (STC) in the US. Kane-MacKay & Associates is a key participant in 30 + Consultant Liaison Programs and helps mentor several young women around the world. Ms Kane is married to Bill MacKay for the last 30 years and resides in Canada. She is a frequent speaker at conferences in Canada and the US and is published on a consistent basis. She is a member of the Canadian Federal Government Win Export, now the VTC and is a 2002-2010, Team Member of Canada’s Trade Missions to several countries. Ms Kane is a member of the Association for the Advancement Relationship Management (AARM) and Women in International Trade. In 2011Ms Kane was nominated for the Rotman School of Business; Canadian Women Entrepreneur of the Year Award. This is her 8th nomination for this award. Ms Kane is a Rotary International Paul Harris recipient. Nominated for the Federal Government Joanne Townsend International Trade award 2005-2008.In 2008 Ms Kane won awards for the 1st ever Women Exporter of the Year given by Women in International Trade and 2008 Business Women of the Year for the Province of Ontario. Ms Kane is a member of the Benchmark Association for the Voice of the Customer.

Barbara Kemp
Barbara Kemp is a Partner in Assure911 LLC. Her mission is to assure clients have the ability to monitor and manage their emerging 9-1-1 networks end-to-end. Her current focus is next generation emergency services planning, design, testing and monitoring. She taught Network Management at IIT as an adjunct professor and she mentors graduate student IIT RTC Laboratory projects. She is Chairperson of the IIT E911 Task Force.

Barbara was project manager for Cable and Wireless Caribbean operations in 2006 and 2007 consolidating NOCs and building their 13 country Network Operations Center. Barbara has managed a wide range of IP and Circuit Switched consulting projects for Telcos and Cable TV companies nationally and internationally.

Barbara designed and built Major Network Operations Centers, both AT&T's Midwest Reliability Center and ICG Telecommunication's Service Reliability Center as Senior VP Service Reliability, Quality Assurance and Security. Both centers included 9-1-1 problem resolution, business processes, systems integration and security. In 1997, she managed a 9-1-1 technical resolution project after the City of Chicago embarked on their new city-wide OEMC and 9-1-1 Center, heading a Task Force to resolve multi-discipline, inter-company technical challenges. Her career has spanned several telecom companies and includes nationally and international consulting.

Barbara is a graduate of Indiana University, 1983: Wabash College Executive
Management Program, 1992.

Dwight Koop
Dwight Koop is co-founder and chief operating officer for CohesiveFT, a profitable ISV in the enterprise cloud management platform space. Mr. Koop is an expert in global scale technology security having head technology operations for the largest banks and trading companies. As a serial entrepreneur, his experience spans both the buy-side and sell-side including enterprise IT and entrepreneurial start-ups. Dwight was global head of data center operations and security for one of the largest the capital markets banks. He was one of the founders and an EVP of the Chicago Board Options Exchange during its early and rapid growth years. As COO of Bedouin, Inc, he was instrumental in its acquisition by Borland, and as a VP at Borland he played a significant role in its acquisition of Starbase. He was also COO of Signet Assurance the crypto company predecessor of BitTorrent. Mr. Koop is also the Managing Member of Leporidae Holdings LLC, a private asset management company. Leporidae recently sold its interest in Rabbit Technologies Limited to VMWare.

Jack Kozik
Jack Kozik is Director of Application for Alcatel-Lucent's Americas Region.Jack's team in ALU covers application architectures for service provider networks, specializing in bridging carrier's IP Communications (Voice and Video) applications with web services. This includes areas like: IMS, IPTV, Payment, Subscriber Data Management, Policy Management, Device Management and Fixed/Mobile converged services. Jack has 25 years of experience in telecom; Sr Member of IEEE, 3 patents, and Bachelors and Masters Degrees and CS/EE from Purdue University.

Nikolai Kunze
Nicolai received his Diploma of computer science from the Technical University of Darmstadt 2005. Since April 2005 he is employed at the Fraunhofer Institute for Secure Information Technology as a researcher. His focus is in the area of mobile systems and applied trusted computing. He has worked on several industry projects concerned with trusted computing which also lead to publications. As a second focus he works in the area of VoIP security where he is part of the team which developed the signatures on VoIP (VoIPS).

Serge Lachapelle
Serge Lachapelle (born 1973). In 1997, Serge co-founded Marratech, a multi user video conferencing software company. Marratech was acquired by Google in 2007 where Serge currently works as Product Manager. At Google, Serge launched Gmail video chat, lead the initial work to build a multi user solution (now Google+ Hangouts) and completed the acquisition of Global IP Solutions (GIPS). This acquisition lead to the creation of webrtc.org, his current project.

Mark Lindsey
Mark R Lindsey is a Partner at ECG, a technical consultancy focused on VoIP Network Design and Operations. He received a B.S. degree in Computer Science from Valdosta State University, and an M.S. in Computer Science / Real Time Systems from the University of North Carolina in Chapel Hill. He has been active in Software Development and Network Design since 1992, providing network design, operations, and training support for clients worldwide. His recent consulting clients include AT&T Engineering, Inmarsat, Earthlink Business, Metaswitch, PCCW Global, Speakeasy, and TelePacific.

Chris Mayer
Chris Mayer is Vice President, Systems Integration and Testing, at Verizon. There, he leads Verizon’s ISO-certified labs in testing new products and services before their network deployment and for assuring the safety and reliability compliance of supplier equipment. SIT performs testing and NEBS compliance work in support of new product and service introductions for the Verizon Telecom and Verizon Business networks. Chris has worked for Verizon and its predecessors for 29 years.

Prior to this role, Chris held positions in engineering and technology and was previously Director – Access Systems Testing and Director – VoIP Systems Testing in SIT. Before joining the Technology organization in 1994 to test video and access systems, Chris worked in video and transmission engineering at C&P Telephone, a subsidiary of Bell Atlantic.

Chris holds a masters degree in Technology Management from University of Pennsylvania and a Bachelors degree in Electrical Engineering from Johns Hopkins. He lives with his wife in Morristown, NJ and works at Verizon’s corporate headquarters in Basking Ridge, NJ.

Sean McManus
Sean McManus is the Director of Platform Advocacy in the Enterprise Business Unit of Research In Motion (RIM), makers of the BlackBerry® smartphone and PlayBook® tablet. Sean is responsible for articulating RIM's Platform and Collaboration Strategy to large global accounts. Sean has over 20 years’ experience selling and marketing advanced voice solutions, including call centres, unified messaging, IP Telephony and IVR. Prior to joining RIM, Sean worked at IBM Global Services and a number of private firms in the voice and telecom industry.

Jim Monk
Jim Monk is a Sales Engineer with 26 years of expertise in Enterprise Communications Solutions at MICOM, Nortel, Avaya and Mac Source Communications.

Jane Montemayor
Jane Montemayor is an Executive Briefer for Avaya. Jane has over 25 years in the communications industry. During that time she has acquired a broad background in hardware, software, carrier, and service provider businesses. She has well developed skills in product development, management, marketing and sales. She has worked in both technical and non-technical roles and has authored two patents in wireless technology. She has extensive experience in speaking about industry topics to audiences worldwide. Jane studied multi-media communications at the University of Wisconsin - Milwaukee as well as advanced cross-cultural studies at Fairleigh Dickenson University in NJ. Jane's favorite part of her job is helping customers brainstorm what is possible rather than simply replacing what they have.

Bill Myers
Biography Coming Soon

Nils Ohlmeier
Nils Ohlmeier works as Quality Engineering Team Lead on the Core Web Services Team at Skype. He holds a Diploma in Computer Science from theTechnical University in Berlin, Germany. His professional career includes positions as Software Engineer, QA Manager and Consultant at different VoIP and telecommunication companies like Snom, Tekelec and Nokia Siemens Networks. He contributed to several open source VoIP projects, the SIP standardization at IETF, and several VoIP interoperability events like
SIPit and IMS Plugfest.

Mr. Paolini-Subramanya previously served as V.P. of Development at Neoglyphics Media, Inc. and CTO of Proxicom, Inc. He holds a B. Tech. from the Indian Institute of Technology - Kanpur and an M.S. in Electrical Engineering from the University of Notre Dame.

Mike Paradise
Mike runs the AT&T world-wide IP network and has a wealth of experience in the IP networking space, not only from a technology perspective, but also from an operational point-of-view.

Marty Parker
Biography Coming Soon

Rajeev Ranjan
Rajeev Ranjan is a mobile broadband architect and innovator with deep understanding of the telecom industry. Most recently he served as Sr. Solution Architect, driving Juniper Networks “Mobile Next” strategy. Prior to Joining Juniper he was the lead Architect of next-generation mobile networks at Motorola. He is well recognized for his pioneering work in inter-technology (4G/3G/2G) mobile interworking, mobile application platforms and peer to peer VoIP technology. He has contributed extensively in development of Global Mobile wireless technology standards with leadership roles in 3GPP, 3GPP2, TIA, WiMAX Forum, OMA and IETF. He has many patents to his credit and has published papers in IEEE and other leading journals/conferences. Rajeev is also an alumnus of Illinois Institute of Technology where he received his MS in computer science.

Glenn Richards
Glenn Richards is a partner in the Washington, DC-based communications practice group of Pillsbury Winthrop Shaw Pittman, where he represents voice over internet protocol (VoIP) providers, long distance carriers, competitive local exchange carriers, equipment manufacturers, satellite operators, telecommunications trade associations, wireless carriers and information service providers in transactional and litigation matters, and before the Federal Communications Commission, state public utility commissions and the International Telecommunication Union.
In September 2009, Glenn was appointed as Executive Director of the Voice on the Net Coalition, the leading trade association of the IP communications industry. Since 1997, the VON has been educating policymakers about Internet communications technologies, practices, products, and benefits and the impact of regulation on this emerging technology. VON members include AT&T, Broadvox, BT, Google, iBasis, Microsoft, Nextiva, Skype, T-Mobile, Vonage and Yahoo.
Glenn is also partner in Pillsbury’s Global Sourcing practice, where he specializes in the negotiation of global telecommunications service contracts on behalf of large corporations and non-profit associations. His clients include companies in the media, retail, real estate, financial services and health care industries. His involvement includes evaluation of the existing telecommunications environment and marketplace, drafting of RFPs, evaluation of supplier responses and negotiation of the final contracts, which range in value from $1 million to $1 billion.
Glenn is the author of numerous articles on telecommunications and is a frequent speaker on telecommunications issues such as broadband policy, VoIP, universal service, CALEA, and the local and interexchange markets. He has been ranked as a leading lawyer in the 2010 Legal 500 USA in the category of Telecoms and Broadcast: Regulatory. Glenn received a journalism degree from West Virginia University in 1982 and a law degree from New York Law School in 1985. He is admitted to practice in New York and Washington, DC. Glenn can be reached at 202-663-8215 or glenn.richards@pillsburylaw.com.

Brian Rosen
Brian Rosen is Senior Director at Neustar, where is the Subject Matter Expert on 9-1-1, and is involved in many of Neustar’s new product development activities. Brian is also chair of the Long Term Development working group at NENA, which is writing the technical standards for Next Generation 9-1-1. He is also a significant contributor to the IETF standards efforts, including those for location and emergency services.

Peter Rung
Peter Rung is co-founder and CEO of I.D. Rank Security, Inc., based in Odessa, FL. Mr. Rung has management and business “start up” consulting and technology experience in large and small companies focusing on security, operations, and finance. Clients have included NASDAQ, Alltel, BMW, Phillip Morris, Banco Provincia de la Buenos Aires, Bank of Ireland and Swiss Bank Corporation. He has held security and technology positions at Perot Systems, KPMG Peat Marwick, Swiss Bank Corporation, and AT&T Bell Laboratories. Mr. Rung leads the charge of delivering technology excellence in secured communications for client in the U.S. and abroad. He has authored 10 patents in the area of secured communications.

Alan Schunemann
Alan Schunemann, eTelemetry's Chief Technology Officer, combines his talents in business analytics and network technology to lead corporate strategy and engineering. He has one patent and three patents pending for network-based business intelligence and monitoring technology. Prior to eTelemetry, Alan was the director of advanced engineering at USinternetworking (USi), where he designed and delivered the first generation of Cloud based services. Alan’s technology expertise was enhanced through systems engineering positions with NASA GSFC and the Rich Financial Group. He is a graduate of the University of Maryland with a degree in Economics.

Henry Sinnreich
Henry Sinnreich has worked most of his career in the telecom industry,including 24 years at MCI where he was an MCI Fellow. He has contributedto the development of the first commercial SIP service by a majorcarrier and is also an active contributor to IETF SIP standards work. Heis an author of several books on SIP. Dr. Sinnreich is a guest lecturer at Southern Methodist University in Dallas and works at SNOM Technology AG.

Richard Shockey
Biography Coming Soon

Ajoy Singh
Ajoy Singh is a senior R&D Engineer at Nokia Siemens Networks CTO Innovation team where he has led the development of a pre-commercial LTE system for tier 1 operators. He holds a Master's degree from DePaul University, Chicago, IL and is currently pursuing MEM (master of engineering management) from Northwestern University, Evanston, IL. Ajoy is co-inventor of seven granted patents and numerous pending patents on cellular technology, mobility, offloading and has also contributed to the standardization of seamless mobility protocols through the Seamoby and Mobile IP IETF Working Groups. Ajoy has also coauthored several IETF RFCs, conference and journal papers.

With over 20 years in the industry, his technical background includes design and development of Operational Support Systems, OSS, in a telephone company environment, including Network Trouble Patterning, SS7 Network Assurance, and Transport Facility Assurance. David holds a patent in the area of 911 Network Assurance, and has been responsible for a large portion of the NESS solutions that have been delivered to the industry over the past 17+ years. These solutions have a special emphasis on distributed computing and artificial intelligence, including expert and rules-based systems.

As a Member of Technical Staff at Bell Communications Research (Bellcore) in New Jersey, David spent over three (3) years in the development of SS7 and Network OSS, such as SEAS, NPMS, INOMS, and NMA Graphics. When US West issued a Request For Proposal for an SS7 Link Monitoring System, DBS was on the ad-hoc Bellcore team assembled to prepare the response. After learning that Southwestern Bell was moving towards the purchase of the HP AcceSS7 system, DBS hosted a meeting between HP AcceSS7 developers from Scotland, and Bellcore NMA and INOMS developers, to discuss ways the applications might be integrated. David was the lead developer on the INOMS project, an OSS that provided SS7 Maintenance and Network Traffic Management Data integration.

After leaving Bellcore, David held a position at ADC Video Systems, as Manager of Network Management Engineering. He was responsible for recruitment and performance of a team of software and hardware engineers. David and his team designed and implemented NM interfaces for AM Broadcast and Digital Video fiber optic equipment. This included the first commercially sold TL1 interface for management of CATV and hybrid fiber-coax network equipment. David contributed knowledge and expertise to the joint ADC-Bellcore development of the first OSI CMIP data model for video transport equipment.

David brings his extensive NOC and 911 support, Fault Management, Switching, Transport and SS7 and integrated display experience to any project. He is adept at working with NOC Managers and IT organizations to enhance their current performance and reduce costs. Reducing cycle time for presenting material to clients in an ergonomic fashion brings added reliability to the client work environment and the pattern analyses work allows clients to see faults before customers realize they are present.

Columbia University, M.S. Degree, Computer Science, 1990;
Albany State University, B.S. Degree, Computer Science and Applied Mathematics, 1982

She has a BS in Mathematics from the University of Illinois at Urbana-Champaign and a MS in Computer Science from Northwestern University.

Jin Tang
Jin Tang received the B.S. degree in computer science from Fudan University, Shanghai, China, in 2004 and the Master's degree in information technology and management from Illinois Institute of Technology in Chicago, Illinois, USA, in 2007. He is currently working toward the Ph.D. degree in computer engineering at the Department of Electrical and Computer Engineering, Illinois Institute of Technology. His current research interests include wireless network security, network intrusion detection and security in Voice over IP applications. He is a student member of IEEE.

Janet Vartinen
Janet Vartinen is a Strategic Collaboration Specialist with Cisco Systems. With over 20 years experience in voice and collaboration she has worked with many leading private and public sector organizations to develop sound collaboration solutions to enhance business needs. Janet holds a Bachelor of Science degree from the University of Connecticut and a Masters in Computer Science from Rensselaer Polytechnic Institute. Ten years ago she recognized the gaps between IT initiatives and business operations. By focusing as a consultative liaison, Janet works with many factions within an organization to understand and address present and future needs to meet all collaboration objectives.

Prior to joining RedSky, Mr. Whitney worked for the New York City Office of Emergency Management, leading the Emergency Notification team. While there, he built the City’s first emergency notification organization, able to aggregate hundreds of sources of information, consolidate that information into short messages, and send to Notify NYC subscribers or broadcast to City residents via EAS and IPAWS. He is an MBA graduate of RIT’s Saunders College of Business with a focus in Technology Management. His experience has taken him from the US to Asia working in the Telecommunications and High-tech Manufacturing industries. Mr. Whitney also serves in the US Army Reserves as an NCO.

Dan York
Dan York, CISSP, is Director of Conversations at Voxeo Corporation heading up the company's communication through new/social media. Previously, Dan served in Voxeo's Office of the CTO focused on analyzing/evaluating emerging technology, participating in industry standards bodies and addressing VoIP security issues. Beyond his role with Voxeo, Dan is today the Chair of the VOIP Security Alliance (VOIPSA) and the author of the book "Seven Deadliest Unified Communications Attacks". Previously he was also the producer of the weekly "Blue Box: The VoIP Security Podcast". Since the mid-1980's Dan has been working with online communication technologies and helping businesses and organizations understand how to use and participate in those new media. Dan frequently presents at conferences, has authored multiple books and writes extensively online at sites such as www.voipsa.org/blog and Voxeo's weblogs at blogs.voxeo.com

Jonathan Zarkower
Biography Coming Soon

Michael Ramsey
Michael Ramsey is the President and CEO of NG-911, Inc., a company based in Williamsburg, Iowa with offices in Belleville, Illinois. NG-911, Inc. is the vendor selected to provide equipment and services for the Counties of Southern Illinois Next Generation 9-1-1 Project.
Michael has more than 37 years’ experience in telecommunications and public safety CPE sales, engineering, consulting, Enhanced 9-1-1, ALI database management installations, service and maintenance of systems. He is a graduate of the United States Air Force School of Applied Aerospace Sciences at Sheppard Air Force Base in Texas and served as trainer and supervisor of the central offices and command and control facility at Ramstein Air Base, Germany. Michael is a BICSI Certified Technician, and has received numerous industry certifications, including from NEC America, Inc., Northern Telecom, Inc., Mitel, Inc., CML Technologies and Solacom Technologies, Inc.
Michael’s commitment to Next Generation 9-1-1 communications is reflected in his decision to change his company’s name in 2009 from Ramsey Emergency Services, Inc. to NG-911, Inc.

Stephen A. Figved
Steve has a forty year career in Public Safety serving in the Fire Service for thirty years with twenty years as a Fire Chief. As the Fire Chief for the Barrington, Illinois Fire Department he became involved in 9-1-1, creating the 29th approved 9-1-1 System in the State of Illinois and developing a Master Addressing System for six communities serving parts of three counties.

For the past eight years, Steve has been employed by the Will County 9-1-1 Emergency Telephone System, currently serving as its Chief Administrator. The Will County 9-1-1 System is the largest in the State of Illinois, outside the City of Chicago. The System serves a population of 800,000 residents from eight PSAPs, staffing 54 console positions with 250 telecommunicators. Will County 9-1-1 processed over 1.2 million emergency calls and dispatches in 2011. The system provides 9-1-1 and dispatch services for 55 police and fire agencies. The ETSB has an annual operating budget of $13 million.

All of Will County’s PSAP’s have been upgraded to IP capability and have a microwave network providing redundant data and radio communications support. The System has been working to develop an ESInet, IP cloud network, for managing of 9-1-1 calls with the ability to create a county-wide virtual PSAP.

Steve is a NENA 9-1-1 Emergency Number Professional (ENP). He has served on numerous National, State and Local 9-1-1 committees with the most recent being NENA’s NG9-1-1 Transition Planning Committee (NG9-1-1TPC) and the Federal Communications Commission’s Communication, Security, Reliability and Interoperability (CSRIC) Working Group on Public Safety Consolidation – Best Practices and Recommendations.

Steve Rauter
Steve Rauter is Executive Director at Western Will County Communications Center(WESCOM)
WESCOM is a full-service E9-1-1 PSAP and dispatch center for seven police departments (Braidwood, Channahon, Crest Hill, Lockport, Plainfield, Shorewood, Wilmington) and twelve fire protection districts (Braidwood, Channahon, Custer Park, Elwood, Homer, Lockport, Minooka, NW Homer, Plainfield, Rockdale, Troy, Wilmington) in Will County, Illinois. WESCOM has 23 full-time and 9 part-time Telecommunicators, and 5 staff members. WESCOM processes over 250,000 E9-1-1 calls, and over 240,000 other call types annually.

Executive Director Rauter is an original member of the Mutual Aid Box Alarm (MABAS) Radio Communications Committee (www.MABAS.org). In the last six years, the committee has improved and enhanced fire service interoperability, and cross-discipline interoperability state-wide in Illinois, Wisconsin. MABAS is growing each day and has member agencies in Indiana, Michigan, and other states.

Steve has been in the fire service for over 39 years. He holds an AAS Degree from College of DuPage and completed Bachelor of Science program work from Southern Illinois University, and holds Certification for Fire Officer III, Office of the State Fire Marshal.
Steve is a FCC-licensed GROL, is a former Communications Specialist for Illinois Urban Search & Rescue Task Force 1, and currently active in the consolidated center advocacy, state certification for Telecommunicators, and other industry issues. Steve has been involved in Project 25 radio testing and interoperability trials. He has been active in amateur radio since 1979.

Steve is a Board Member of the Will County Emergency Telephone System Board, a Board Member of the Illinois Chapter of Association of Public Safety Communications Officials (APCO), and has published articles for the Association of Public-Safety Communications Officials, International (APCO), Fire Chief Magazine, Homeland Protection Professional Magazine, has been quoted in Mobile Radio Technology Magazine, Urgent Communications Magazine, and is a frequent contributor to the Private Radio Forum Yahoo discussion group.

DISCLAIMER: Opinions expressed are my own, and do not necessarily reflect the opinions of my employer, associations, or other groups where I may be a member.

Piyush Raj
Piyush Raj has 10 Years of experience in design, performance, optimization, capacity planning of wireless voice and data networks that includes LTE, CDMA, EVDO, GSM & UMTS. Total 5 Years of design and optimization of outdoor DAS networks for different wireless carriers.He designed and optimized the largest outdoor DAS in the world with close to 1500 Nodes in NYC. He also designed and optimized the first LTE network on a DAS platform in the world for a wireless carrier. Piyush has held various RF engineering positions for 3 Major wireless carriers in U.S. He is responsible for design, optimization and all the RF engineering involved in outdoor DAS for American Tower DAS service group.

Neal Shact
Neal Shact is the founder and CEO of CommuniTech Services and CommuniTech and is a consultant with Nui Solutions, a consulting firm. In 2008, Neal sold DiamondWare to Nortel for 3D Spatial Audio technology. He was also the founder of the International VoIP Council now part of the IMS Forum.

Named by TMC magazine as one of the Top 100 Voices of IP Communications, he is also a much sought after speaker on the subject of VoIP and telecommunications. Mr. Shact has written numerous articles in industry journals such as Internet Telephony, Telephony, Internet Week, Telemarketing, and Voice Processing Magazines. He organized and moderated the Unified Communications panel at NextCOMM08 and led the IEC Plenary Session at Supercomm as well as speaking at VON, Internet Telephony, Telephony’s Service Provider Conference, ICCM show, previous ACUTA conferences, and the VOIP Conference and Expo 2010.

A magna cum laude, Phi Beta Kappa alumnus of Clark University, Mr. Shact received his MBA from the Kellogg Graduate School of Management at Northwestern University

Allen Zaydlin
Allen Zaydlin is the co-founder of InfoReach in 1995, a software firm headquartered in Chicago, Illinois that provides of solutions for electronic, algorithmic and high-frequency trade analysis, management and execution of global equities, futures, options for hedge funds, brokerage firms and asset managers