Customer Experience Initiative -End to EndGary Hirschel, Vice President, Global Operations, Life Fitness There are three critical touch points which customers evaluate every company on:1) The sales experience, 2) The delivery / Install, and 3) The service experienceThe customer experience is formed by every interaction a customer has with a company. You are judged on the outliers not the average. Learn how Life Fitness championed customer service and operations excellence and literally transformed people process and culture to elevate a customer-centric supply chain.
Multi-Channel Logistics and e-Fulfillment: Addressing The Need Through Automation And InnovationRod Gallaway, Vice President, Logistics Strategy, Design, Engineering & Facility Support, StaplesWith the growth of the internet and e-commerce, companies are responding to new logistics challenges both within the warehouse and new channels for delivery, such as direct to consumer or site-to-store. Learn how changes in technologies for ordering, warehousing and transportation are integrated to handle the increased variety and volumes across all customers.
Connecting All the Dots for Operational ExcellenceHoward Hauser, Vice President, Operations, Hiawatha RubberA lively discussion on what dots you should connect, how to connect them, and in what sequence to achieve a collaborative environment that will deliver superior value to your customers while leaving your competition scratching their heads and wondering how you are taking market share.
Logility Roundtable: IO: Beyond Balancing Cost and ServiceInventory optimization is a matter of right-sizing an organization's inventory investment to meet a given service target. Companies utilizing multi-echelon inventory optimization (MEIO) have a more comprehensive understanding of their inventory and are twice as capable as others of balancing cost and service levels across their network. In this roundtable we explore MEIO in the real world, discuss how you want inventory optimization to work in your organization and walk through how scenario planning incorporating MEIO can dramatically impact your decision making.
An S&OP Success Story: Huhtamaki Packages Supply Chain SuccessShawn Reckrodt, Director, Supply Chain Planning, HuhtamakiThis session will illustrate how Huhtamaki has combined innovation and operational excellence to create some of the worlds’ most recognizable consumer good and foodservice containers which include the Chinet® brand. Discover how they set out on a course to streamline sales and operations planning (S&OP) process with hopes of enabling planners to boost forecast accuracy and optimize inventory production and placement. Hear how Huhtamaki made process and technology changes which helped to increase collaboration between operations and sales, reduce time spent gathering and manipulating data, and leveraged flexible views to analyze multiple S&OP scenarios.
Supply Chain Organizational EvolutionBen Stewart, Enterprise Applications Director, Inteva Products As Enterprise Applications Director for Inteva Products, Ben Stewart transformed to new processes and technologies that allowed the $2.5 billion automotive supplier to improve the management of its global network of approximately 10,000 suppliers, including 1,000 direct suppliers. Stewart will describe the transition process, including lessons learned. He will also outline and demonstrate the specific improvements that streamlined processes and new technologies have enabled for the company’s supply chain management
Lean Logistics Roundtable: The 3 C’s of Supply ChainAs supply chains continue to evolve, organizations need innovation to ensure success. Join industry leaders in a roundtable discussion to examine how to handle the 3 C’s of Supply Chain – • Changes in the supply chain network • Complexities in transportation • Cost containment in today’s marketThis open forum will allow executives to share strategies, exchange best practices, learn about recent innovations, and address supply chain questions in an interactive discussion with other industry professionals.
Demand Segmentation from Customer Through FulfillmentJohn Kuerschner, Senior Director, Supply Chain Systems, Ashley Furniture
“Every Revolution Needs a Soundtrack" – The SkullCandy Supply ChainDaylen Bushman, Director of Global Logistics, Supply Chain Planning & Vendor Relations, SkullCandy In this session learn …• Skullcandy Origins and Overview• Supply chain challenges of a rapidly growing retailer- eCommerce, Growth, and Omni-channel• How the company has met those challenges• Strategies and Future Vision
E2open RoundtableSocial Supply Chain - Myth or Opportunity?In this session, hear from Lorenzo Martinelli, the leading expert at E2open on the impact of social technologies in supply chain. Lorenzo will lead an interactive group discussion while sharing the output of a recently completed primary research with CPG, High Tech, and Industrial companies, along with findings from a webinar jointly sponsored with McKinsey &Co., and incorporating recent findings from Aberdeen. Topics will include:• What are the potential opportunities for social technologies in supply chain• How could social collaboration tools improve the productivity of supply chain professionals• How could supply chains identify risks and improve demand sensing by leveraging social media• What are the challenges facing organizations that want to adopt social technologies in their supply chains• How can companies get started on a social supply chain roadmap today
Supply Chain Visibility Enabling Global TradeMark Baxa, Director of Global Trade Operations, Monsanto CompanyLearn how $13B Monsanto transformed and continues to rollout it global End-to-End Visibility & Trade Compliance Strategy. Across its global footprint learn the benefits of increase visibility and compliance to include: • Agility- Enhanced speed, by mitigating cycle time waste, leading to competitive advantage• Cost and Time Savings -Inbound clearance analysis leading to demurrage reduction• Inventory Savings -Enabling supply chain reliability leading to inventory optimization• Internal and External KPI Dashboards—global trade team, 3PL, carriers, couriers—will lead to performance improvements
JDA Roundtable: Global Logistics Roundtable: Strategy, Innovation and TechnologyJoin this Roundtable discussion to examine key innovative strategies in applying technology to various aspects of the global logistics domain. Discover how these strategies and practices can minimize cost, mitigate risk and increase network agility. We will examine several topics, including: • The debate between insourcing and outsourcing and the merits of a hybrid approach• The role of strategic and dynamic planning• The opportunity to create and leverage scale • The importance of network visibilityThis Roundtable is designed to encourage active dialogue and information sharing from the participants. Q&A is welcome. We look forward to your participation and an interactive, informative session.
Innovation and Value Creation Through Supplier CollaborationJon Washington, Senior Director, Product Sourcing, Diebold Many organizations struggle with how to define innovation, capture value, and measure results from their supply chain. Join Jon as he tells a story and presents case studies in how sourcing teams can connect the dots, capture, and ultimately measure their supplier innovation pipeline to bottom line performance and amplify their success.
UPS Roundtable: The Roll Out of a Global Cloud-Based OrderWatch System Expanding Customers Capabilities Hear from Tom Boike VP of Supplier Management at UPS as he describes the services that his organization provides to customers. Participate in a brief presentation about the customized service and systems UPS provides that extend the logistics service of customers across the globe. Hear about the recent roll-out of UPS’s cloud-based Supply Chain Visibility platform and the specific benefits it brings to the UPS customer including:• Control Tower approach closes the Loop on Inbound-to-Outbound Visibility, single version of the truth • Increased customer/supplier control — Enhanced monitoring of vendor bookings against Order/ shipment• Enables DC Bypass and speed to channel via Collaborative Execution
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