Achieving Customer SuccessTM is an all-inclusive solution focused on honing key customer service skills that your employees need in order to build positive and long lasting customer experiences. Achieving Customer Success™ provides a framework and techniques for managing customer interactions in a multichannel environment. Employees experiencing the training will develop skills that enhance their ability to make every interaction a high-value experience for the customer; they’ll learn ways to navigate through tough situations; and they’ll be able to personalize the customer’s experience along every step of the customer’s journey.
The five modules will be covered over two days.
Wednesday, December 7, 2016 - Thursday, December 8, 2016 8:30 AM - 4:30 PM
Catalyst Connection2000 Technology DrPittsburgh, Pennsylvania 15219USA412-918-4263
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