Frequently Asked Questions

Question: Where will the charges on my credit card come from?
Answer: Charges will appear on your credit card statement as coming from ADEPTICON or AWC.
Question: Why was my refund declined?
Answer: You cannot request a refund on tickets within 24 hours of purchase. The original transaction MUST resolve before a refund can be properly processed.

If you receive a 'Refund Failure for AdeptiCon 2019' email, don't worry, we are fully aware of the request. We process failed refunds and payments every other day. Your refund will be resolved at that time.
Question: How do I add or change events after I have registered?
Answer: Click the Already Registered? link at the bottom of the AdeptiCon Web Cart and login using your email address and confirmation number. Click the Modify button at the top. This will walk you through the registration process again. Add the event sessions and/or merchandise you are interested in. Please note that everything you have previous registered and paid for will show up, so do not remove anything unless you want to drop an event (last day for refunds is January 1st, 2019). At the end of the process you will be charged for any new events/merchandise you have added.

You can also you this same procedure to add people to your registration group. If you have any trouble, please contact info@adepticon.org.
Question: Why do some events show 1 or 2 tickets available, but I can only add myself to the wait list?
Answer: These events previously sold out and are working through the existing wait list. Tickets for these events will not be offered to the public until everyone on the wait list has had the opportunity to secure a ticket. If you are still interested in these events, you should add yourself to the wait list.
Question: Can I trade in tickets for credit?
Answer: Yes. You can trade in anything previously purchased in the AdeptiCon Webcart for credit towards another event or merchandise.

This credit can even be used toward future events. To receive credit, please email info@adepticon.org before March 10th with a list of events you wish to drop and a list of events you wish to add.
Question: Can I trade in an event for credit towards another event or merchandise after the refund window closes?
Answer: These requests MUST BE received by March 10th. There will be no onsite refunds or exchanges. You can trade in anything previously purchased in the AdeptiCon Webcart for credit towards another event or merchandise.

This credit can even be used toward future events. To receive credit, please email info@adepticon.org before March 10th with a list of events you wish to drop and a list of events you wish to add.
Question: Do I need an AdeptiCon Badge just to observe?
Answer: Absolutely not! AdeptiCon has always fully encouraged spectators of all ages. An AdeptiCon Badge is only required if you plan on playing in an event, attending a seminar or entering the Crystal Brush Painting Competition. The gaming and vendor halls are otherwise open to the public.
Question: Will I receive my badge, tickets or purchased store merchandise in the mail prior to the event?
Answer:

No. You will not receive anything in the mail. All badges, event tickets and AdeptiCon Store merchandise will be available for pickup at the AdeptiCon registration table starting Wednesday, March 27th at 7:00 pm or any of the following days beginning at 7:00 am.


Question: What are the Exhibitor Hall hours?
Answer: Exhibitor Hall hours are 10:00am to 6:00pm (Thursday, Friday and Saturday) and 10:00am to 3:00pm (Sunday).
Question: How are Hobby Seminar fees determined?
Answer: All seminar fees are set by the hobby instructors. AdeptiCon adds an administrative surcharge of $2 or 10%, whichever is higher, to every hobby seminar ticket sold. The remaining funds generated by these seminars goes directly to the hobby instructor to cover materials, time and travel costs.
Question: I have a podcast/vlog and would like to record at AdeptiCon. Do you provide space for such things?
Answer: We do! We have several small offices near the convention center that available for use throughout the weekend. We are currently working on organizing these rooms and encourage you to submit a request for use of the space to info@adepticon.org.
Question: Are there open tables at the convention where I can play pick up games?
Answer:

Yes! We have specifically set aside an area for open gaming on the 2nd floor, just outside the Nirvana and Utopia Ballrooms. Use of these tables is free with an AdeptiCon 2019 Badge. There will be staff on hand all weekend to help facilitate table use, teach you a new game and even pair you up with other attendees looking for an opponent! The area will have several tables with terrain that can accommodate 10, 15 and 28mm games - although you are free to bring your own, Tables are on a first-come, first-served basis.


Question: When and where is Bitz Trading?
Answer: Bitz Trading will occur between 6:00PM and Midnight on Friday and Saturday evenings only. A designated space will be defined outside the Nirvana Ballroom for Bitz Trading and AdeptiCon staff will be onsite to help facilitate logistics.

Note that there are rules and regulations regarding Bitz Trading for this year. Please observe these rules at all times. An AdeptiCon Badge is required to participate in Bitz Trading and you will need to sign up for a table section in advance.
Question: Several members of my wargaming club will attending AdeptiCon. We heard that you allows clubs to reserve tables in order to host their own gatherings. How does that work?
Answer: Given the scale of the convention and the flexibility of the schedule, AdeptiCon is bound to have open tables throughout the weekend (particularly in the Warhammer 40K and Warhammer Fantasy rooms). Game Clubs can reserve open tables at the rate of $80 per 2 tables. You will have access to the tables all day (8AM - Midnight) and AdeptiCon will provide some standard terrain - although you are free to bring to your own. If you are interested in reserving some tables, please contact info@adepticon.org so we can discussing day and table availability.
Question: What comes inside the the AdeptiCon Swag Bag?
Answer: Every year the contents of the AdeptiCon Swag Bag vary, but year after year it has been an amazing value. Aside from the AdeptiCon exclusive miniatures, the swag bag usually contains various items from our vendors and sponsors. You can expect to find promo minis, discount coupons, quick-start rules and sometimes even actual, boxed merchandise. Check out this video below, where the Beasts of War crew review the AdeptiCon 2017 VIG Swag Bag.

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