Refund Policy

Refund Policy Update [March 12th, 2020]: In light of the recent event cancellation, we are pausing Cart Credit requests until we can figure out the logistics of a more robust policy. The AdeptiCon staff is already vigorously working on details around issuing requests for credits/refunds, the handling of prepaid merchandise, badge upgrades and other related items. We will provide to our attendees and exhibitors final plans to address the unprecedented circumstances that the COVID-19 virus has thrust upon us by April 15th or sooner. Your patience is appreciated during this time as we finalize the necessary details and logistics.

You may request a cash refund for the full amount of any previously purchased badge, event ticket or AdeptiCon merchandise item through January 10th, 2020. There will be NO REFUNDS in the webcart or onsite after January 10th, 2020. AdeptiCon cannot be responsible for travel, attendance or event issues caused by an Act of God(s), including, but not limited to, war, strike, act of terrorism, severe weather, or natural disaster.

Substitute Registration: Attendees with badges and/or tickets that can no longer attend AdeptiCon may pass their badge and event tickets to a substitute registrant. This is accomplished by logging into the webcart, clicking More Options, Substitute Registration, and entering a name and email address for the substitute attendee. This will transfer ALL items from your registration to the new person (badge, upgrades, event tickets, and merchandise).

Single Ticket Transfers for Sold Out Events: Single tickets for sold out events MAY NOT be transferred to another attendee. If an attendee drops a single ticket to a sold out event, but keeps their badge, the system will automatically pick that ticket up and offer it to the first person on the wait list. Additionally, tickets for sold out events purchased from another individual, eBay or the like will not be honored by AdeptiCon. You have been warned! There will be no refunds onsite.

Single tickets for events that are not sold out may be transferred to another attendee prior to March 6th.

Team Ticket Purchases: Tickets for team events are bound to the original purchaser. In certain instances we may allow that purchaser to transfer the team ticket to another existing team member (as listed at signup), but this will be handled on a case per case basis. You must contact us with your request.

Cart Credit: You can trade in anything purchased for the current year in the AdeptiCon Webcart for credit towards another event or merchandise. This credit can even be used toward future events. To receive credit, please email before March 6th, 2002 March 20th, 2020 with a list of events you wish to drop and a list of events you wish to add.

Lost or Misplaced Badges: Your AdeptiCon Badge acts as your ticket for events you have registered for. Keep it secret, keep it safe! AdeptiCon cannot replace lost or stolen badges. If you lose your badge, make sure to check with the AdeptiCon registration booth to see if anyone has turned it in.

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