January 7-8, 2014 Come learn how the 2013-14 Baldrige Criteria for Performance Excellence can help you and your organization address your challenges. Used by organizations and performance improvement professionals around the globe, the Baldrige Criteria for Performance Excellence offers an opportunity to evaluate your current level of performance maturity based on 25 years of the Department of Commerce's National Institute of Standard's research across six categories relative to the results ultimately achieved.
This two-day workshop will enable you to bring a new perspective to your organization including a new standard in how to evaluate performance at the micro and macro levels. You will learn how mature performance in six Process oriented categories drive measurably mature Results.
Who should attend?
Virginia SPQA Facilitators bring many years of experience using the Baldrige Criteria in organizational self-assessment, award application preparation, and/or award application evaluation. They will lead workshop participants in detailed discussions of the seven criteria categories and will help attendees learn to identify critical success factors for their organizations. Note: This workshop is a periodic requirement for Virginia SPQA Examiners.
Tuesday, January 7, 2014 - Wednesday, January 8, 2014 8:00 AM - 4:00 PMEastern Time
Capital One UniversityCapital One15075 Capital One DriveRichmond, Virginia 23238
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