Do you want the opportunity to earn your ARC Specialist Certificate? The ARC Specialist Training and Certification class will be provided at ARC’s headquarters in Arlington, Virginia from February 28 - March 3, 2017.ARC developed the ARC Specialist Training and Certification program with the help of industry representatives from the travel agent and carrier communities. This program provides education on ARC’s policies, procedures, products, and services. In class you will participate in written and verbal exercises as well as group discussions. Upon completion of the class, you will receive a Certificate of Completion and an ARC Specialist Certificate will be presented to those who pass the exam.The following is a list of topics that will be discussed during the class:• ARC 101• ARC’s Agent Reporting Agreement (ARA)• ARC’s Accreditation Services• My ARC• Document Ordering System (DOS)• Document Security• Taxes, Fees and Charges• Credit Card Processing • Ticketing• Sales Reporting Process• Interactive Agent Reporting (IAR)• Voids and Modification Rules• Adjustments• ARC Memo Manager (AMM)• Exchanges and Refunds• Travel Agency Service Fee (TASF) Program• IAR Back office System (BOS)• Internet Sales Summary (ISS)• Document Retrieval Service (DRS)• ARC’s Agent Resources
Tuesday, February 28, 2017 - Friday, March 3, 2017 9:00 AM - 5:00 PMEastern Time
ARC3000 Wilson Blvd.Suite 300Arlington, Virginia 22201(703) 816-8000
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