After 10 great years and 20 Asia Connect Conferences across Asia, the revitalised Asia Connect brings together global hospitality and tourism leaders to connect with new customers, future partners, trending issues and winning solutions. The event will see a few firsts in 2017, including a wider scope to address the entire tourism ecosystem; a lively and innovative ‘Three-In-One’ format; and the inaugural Asia Connect Customer Experience (ACCE) Tourism Awards.
Connecting On All Fronts: Amp Up Engagement & Holistic Brand Experience
With customers in today’s highly social and digital economy easily able to amplify their delight or discontent with their experiences, this presents a huge challenge and opportunity for the hospitality & tourism industry, where creating positive customer experiences and turning customers into advocates are critical for long-term success.
The conference will address how a holistic approach integrating marketing, human resource and sales and customer service functions is key to exceptional customer experience.
REGISTER BY April 21 to save on early bird rates PLUS* receive a personal copy of Shift! Powerful Stories of Organizational Transformation by best-selling author and Asia Connect 2017 keynote speaker, Dr.Janelle Barlow, President of All Out Performance, Inc. (AOP). *Full payment required for your complimentary copy of Shift.
Dr Janelle Barlow
All Out Performance, Inc. (AOP)
Dr Mike Hampton
Chaplin School of Hospitality & Tourism Management at Florida International University
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