This webinar will focus on the basic concepts and definitions that underlie nonviolent practices for resolving conflict within the behavioral health community. Application of CARF standards as related to the area of nonviolent practices will also be discussed.
Topics include defining violence and conflict; the phases of conflict and how conflict can be escalated and de-escalated; the different styles of conflict that people use, along with their results in terms of working effectively with people; the dynamics of cooperation and assertiveness that are present in conflict interactions; and the kinds of power that are used and misused in conflict situations.
Webinar participants should be able to:
- Understand a broad definition of violence that includes emotional, intellectual, and physical components.
- Develop knowledge about the constructive, creative alternatives that exist to solve human problems without resorting to violence.
- Apply knowledge about nonviolent conflict management to behavioral health practices with colleagues and clients.
- Distinguish between different responses to conflict and the consequences of each of these responses.
- Understand how application of CARF standards of care related to issues on conflict resolution provides an effective template for organizational oversight of the resolution process.
CARF webinars offer:
- Convenience - train in the comfort of your office, home, or another remote location.
- Cost savings - train multiple employees for the price of one registration fee, with no additional travel or accommodation costs.
Please join us for an informative and enjoyable online learning experience.
All presentations and materials are provided in English.