Full payments must be received prior to the start of the conference. Major credit cards are accepted for online payments. Checks should be made to "Penn State" and mailed to:

Office of Conferences and Short Courses
Attn: Better Process Control School
301B Ag Administration Building
Penn State University
University Park, PA 16801


Full refunds will be issued for cancellations received by February 10, 2020.  A $150 fee will be charged for cancellations received February 11-March 1, 2020.  No refunds will be issued on or after March 2, 2020 nor will they be given for no-shows. 

An additional $85 will be held until the textbook is returned.

The credit card used at the time of payment will be the only credit card refunded. No cash or checks will be dispersed for a credit card refund.


The University reserves the right to cancel or postpone any event due to insufficient enrollment or unforeseen circumstances. If any event is canceled or postponed, the University will refund registration fess but cannot be held responsible for other costs, charges or expenses, including cancellation/change charges assessed by travel agents or airlines.

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