In a recent national survey, HCAHPS scores were 3 points higher for hospitals that provided 24/7 unrestricted access to patients by families and other care partners. This and other research confirms that the presence and participation of families contribute to better safety and outcomes for patients, to greater patient satisfaction, and to reduction in readmissions. The Institute for Patient- and Family-Centered Care launched a campaign, Better Together: Partnering with Families, to provide hospital leaders and other staff with the rationale, tools, and support needed to move forward with changing restrictive visitation policies. Join this webinar to gain access to a toolkit of materials designed for hospitals that are just beginning to think about changing policies – and for hospitals that have already begun the process but would benefit from additional resources.
• Define the difference between viewing families as “visitors” and families as partners in care;
• Discuss strategies for involving leadership and frontline staff in changing policy and practice; and
• Identify ways to use the materials included in IPFCC’s “Better Together Toolkit.”
Deborah L. Dokken, MPA, is currently a consultant to the Institute for Patient- and Family-Centered Care. Deborah's career in family advocacy grew out of her own personal experiences, including the loss of two infants due to prematurity and her husband's long battle with a rare abdominal cancer. As a result, Deborah became involved in programs that improve family support and enhance family participation in health care.
Deborah was the Associate Director of the Initiative for Pediatric Palliative Care (IPPC). She co-founded the nonprofit, community-based organization Partners in Intensive Care, and was a founding member of the Parent Partners Group at The George Washington University Hospital. Deborah has been a member of committees of the Institute of Medicine, the Food and Drug Administration, and the National Institutes of Health. At Sibley Memorial Hospital in Washington, DC, she is a member of the Patient and Family Advisory Committee. She is also co-editor of the Family Matters section of Pediatric Nursing journal, the co-author of several articles related to family-centered and pediatric health care, and has presented at many conferences.
Sara Charlton, RN, MSN, is the Practice Consultant for the Care Experience Strategic Direction at Providence Health Care (PHC) in Vancouver, BC. Before becoming a practice consultant 4 years ago, Sara had been at PHC since 2003 as a staff nurse in acute medicine, nurse educator, and clinical nurse leader. In her role as Practice Consultant, Sara leads patient- and family-centered care for PHC in all its sites, including three acute care facilities, five residential care sites, one assisted living facility, one addictions clinic, one hospice and seven community dialysis units. Among other initiatives, Sara led PHC’s efforts to create, disseminate and implement a Family Presence Policy. Providence Health Care is one of the exemplar hospitals in IPFCC’s Better Together campaign. Sara is the recipient of several nursing awards and has presented at many conferences about PHC’s journey toward patient-and family-centered care.
Institute for Patient- and Family-Centered Care
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