At the Hassenfeld Children’s Hospital of New York at NYU Langone, partnering with patients and families has revolutionized Child and Family Education, leading to the creation of interactive, engaging resources that enhance shared decision-making, safe care and partnership. In this informative webinar, learn the various ways you can partner to ensure that educational materials are health literate, patient- and family-centered, and incorporate the wisdom and expertise of patients, families, and clinicians.
• Learn three strategies for partnering with patients and families in the creation of new patient and family education materials.
• List three vital elements of health literate education.
• Identify key formats and word choices for patient and family education that promote a philosophy of partnership and patient- and family-centered care.
Liza Cooper, LMSW, provides leadership for Child and Family Education and the Senior Family Advisor program as part of the Sala Institute for Child and Family-Centered Care at the Hassenfeld Children’s Hospital of New York at NYU Langone. In her role, Liza collaborates with clinicians, young patients, and families to develop unique and meaningful educational resources throughout pediatrics and ensures that patients and families are partners in safety and quality initiatives. With two decades of experience in healthcare, Liza combines social work, program development and health literacy expertise with a deep belief that healing comes from true partnership among patients, families and clinical teams. Liza is a published author and national speaker on the subject of patient- and family-centered care with specific expertise designing innovative education and support programs for newborns, children, families and healthcare professionals that enhance the experience of care.
Katie Darcy has been a patient with NYU Langone Medical Center’s Institute for Plastic Surgery for the past twenty years, beginning at one-year-old. Katie has a passion for improving pediatric patient care and in 2014 joined the Family Advisory Council. In 2016 Katie went on to become a Senior Family Advisor and uses her personal experience to support patients and families in pediatric outpatient units, provide valuable perspectives on safety committees and improve Child and Family Education materials. Katie is also a Nursing and Global Public Health Student at the NYU College of Nursing.
Who Should Attend:
• Health educators
• Patient and family advisors
• Coordinators responsible for implementing patient- and family-centered initiatives
• Administrative and clinical leaders
• Physicians, nurses, and other staff
• Patient experience/patient relations personnel
• Risk and safety personnel
• Quality improvement personnel
• Human resources personnel
$99 for Pinwheel Sponsors
Institute for Patient- and Family-Centered Care
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