Your branch is a key driver of success. It is a place for transactions, member service, and advice. How do you create an environment that is welcoming, efficient, and engaging?
Many branches are in need of “dramatic” redesign. Here are some key projects to think about:
What can we learn from these initiatives?
A proper approach to branch design focuses on five key elements – transactional data, member journeys, service zones, technology, and training. The people and process studies precede technology and infrastructure investment.
Avoid the three common mistakes of branch design – rebuilding, decoration, and an investment in branch technology without first analyzing the purpose.
Our workshop will draw from experiences from over 100 redesigned branches. An impactful day of learning where we will cover:
Schedule: 8:30 am to 4:30 pm (Eastern Time)
Cost: $75.00 per person
East Windsor Holiday Inn399 Monmouth StreetEast Windsor, New Jersey 08529609-448-7000
NJCUL Refund/Cancellation Policy: No shows or cancellations received fewer than five business days prior to event will not be eligible for a refund. Cancellations must be in writing and will be accepted via: Email: email@example.com Fax: 609-448-3499Substitutions are accepted any time prior to the event.For Additional information, please contact Mary Zelinsky at firstname.lastname@example.org or call 800-792-8861 x100.
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