Brilliant Business Writing Skills (C4)



Title: Use the Writing Process to Compose Texts required in the Business Environment 
Unit Standard ID: 12153 
NQF Level:
Credit Value: 5 


The programme is designed to provide learners with the ability to follow a process in writing texts required in business. It is intended to promote clear, unambiguous communication in plain language and to improve the quality of written letters and other texts that are specific to a business environment. The programme will enable learners to recognise and effectively apply modern textual conventions. Learners will gain a fundamental understanding of up-to-date written business communication so that they can write clear, concise, correct and effective documents. They are shown how to plan, organise, write and edit letters, meeting documents, emails and other written business communications.


  • Understand the purpose of effective business writing 
  • Improve writing through clear communication 
  • Plan writing and collect relevant information 
  • Identify texts specific to a particular business function 
  • Identifying the key audience 
  • Checking information for accuracy, bias and stereotyping 
  • Using plain, up-to-date language in business documents 
  • Identify effective information transfer – style and tone 
  • Drafting and editing of business documents 
  • Checking for accuracy and factual correctness 
  • Using appropriate grammar 


The course has been developed primarily for English second language speakers who need to develop their written communication. However, the workshop has been utilized successfully for English first language speakers as well.

This intervention will assist the audience with a comprehension of written communication philosophies to enable the learner to communicate properly and accurately. 

Learning assumed to be in place and recognition of prior learning – there is open access to this unit standard.  Delegates should be competent in Communication at level 3.


The primary objective of our training is to ensure that the knowledge acquired is applied successfully, adding real value and making a visible difference to work performance in the business environment.  The 
courses have a strong focus on an outcomes based approach and are facilitated on a highly interactive basis encouraging active delegate participation using:

  • Role-plays
  • Break-away sessions
  • Relevant business exercises
  • Presentations
  • Demonstrations
  • Questionnaires
  • Discussion activities and
  • Case studies

High emphasis is placed on learning through ‘doing’ where learners are presented with real life and workplace case studies ensuring delegates develop knowledge and confidence to take their enhanced skills back into the business environment and apply them successfully.  The group leaders are trained to create a comfortable atmosphere where delegates can evaluate themselves and their skills, generate ideas and solutions to problems and plan suitable growth in the workplace.



"On-Line Knowledge Hub"

All delegates attending Kwelanga Training public courses now have FREE access to post course on-line resources.  Up-to-date, convenient and easily accessible information, relevant to the programme attended, is available.  Tools include case studies, articles, exercises and other valuable articles which will reinforce course content and assist in transferring knowledge and skills to the workplace.


“Contact the Coach” – Post Course Support

Kwelanga Training strongly believes learning should include on-going assistance following training.  Delegates can “Contact the Coach” via email or telephonically if they need support with additional queries/questions regarding the application of theory covered during the course at any time following the course.


  • When

  • 4 December, 2017 - 5 December, 2017
    8:00 AM - 4:00 PM
    South Africa Time

  • Where

  • Southern Sun: Newlands
    Main Road
    Cape Town 7700
    South Africa
    +27 21 683 6562

  • Capacity

  • 20 (7 remaining)

Additional Information

Kwelanga Training will provide:
  • Course facilitation by subject expert
  • NQF aligned comprehensive user guide
  • Framed certificates for each delegate
  • Corporate venue, Lunch and refreshments 
  • Pens / Pencil case sets
  • Name card / Attendance register / Evaluation forms 
  • "Contact the Coach" - post course support
 Click HERE to return to the Kwelanga Training Website

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