FAQs

Answers

Question: When and where is CCH Connections: User Conference 2013?
Answer: CCH User Conference 2013 will be held October 27-30, 2013 at:
JW Marriott® Desert Ridge Resort & Spa
5350 E Marriott Drive
Phoenix, AZ USA 85054
Phone: 480-293-5000 
Question: How much does CCH Connections: User Conference 2013 cost?
Answer:

The conference fees are:

  • Early Bird Registration (Now – July 26, 2013) - $1795 per person
  • Regular Registration (July 27 – October 4, 2013) - $1895 per person
  • Late Registration (October 5 – October 25, 2013) - $1995 per person
  • On-site Registration (October 27 – October 30, 2013) - $1995 per person
  • Additional Attendees from Same Firm - $1645 per person (Additional Attendees must register from the link provided to them by the member of their firm already registered)
  • Day Pass (Valid October 28 or October 29) - $845 per person per day*
  • Guest Fee - $695 per person**

Conference fees do NOT include accommodations. Please visit the Hotel Information page for information about the hotel room booking.


* Day Pass includes classes and networking opportunities, as well as meals and entertainment for the selected day.
**Guest Fee includes meals and evening events. All attendees must be 21years of age or older - one guest per attendee - no children are allowed. Day Pass attendees are not eligible to bring a guest.

Question: What is the Cancellation Policy?
Answer: Cancellations submitted on or before Friday, September 27, 2013, will be refunded in full minus a $275 handling fee. Cancellations after Friday, September 27, 2013, are non-refundable.
Question: What is the Change Policy?
Answer: Transfer of a conference registration to another attendee after Friday, September 27, 2013, will result in a change fee of $100.
Question: What is the guest policy?
Answer: Guests are invited to join attendees for meals and evening events, however the general sessions, lectures and workshops are for attendees only. Again, one guest per registered attendee and all guests must be 21 years of age of older – no children are allowed.
Question: What does the price include?
Answer: The price includes all general sessions, classes and networking opportunities, as well as meals and entertainment. Cocktails and hors d'oeuvres will be served at Sunday's Welcome Reception.
Question: What is the cost for accommodations at CCH Connections: User Conference 2013?
Answer: CCH has arranged special User Conference attendee room rates at the JW Marriott® Desert Ridge Resort & Spa. Room rates are $289 plus applicable taxes and include amenities.
Question: Can attendees remove their badge at the end of the last session of the day?
Answer: For all User Conference events, day and evening, badges must be worn.
Question: Can firms send one user per day?
Answer: Yes, an attendee may select the Day Pass option at registration and attend on Monday or Tuesday of the conference.
Question: How do attendees know if they are a small, medium or large firm?
Answer: To ensure you find CCH Connections: User Conference 2013 beneficial, we will offer topics that are of interest to small, medium, and large firms. Topics will be the same for all groups:
  • Small Firms - 1 – 9 employees
  • Medium Firms - 10 – 49 employees
  • Large Firms - 50+ employees
Question: How do attendees update their conference registration information (i.e., add a guest, etc.)?
Answer: If you need to update your registration, login to CCHUserConference.com with the confirmation number from your registration confirmation email. Or you may call, 800-739-9998, option 2, option 4.
Question: Can you tell me more about CCH Connections: User Conference 2013?
Answer: Every year the CCH Connections brings knowledgeable industry leaders and CCH employees together with you to create a hub to exchange ideas and learn from new thought leaders within the industry.

More information about the conference will be posted at CCHUserConference.com as it becomes available. Attendees can also call 800-739-9998, option 2, option 4, if they have any questions

Question: Do attendees receive CPE for every session?
Answer: While most sessions offer CPE, there are a small number that do not. Please visit the User Conference Classes page of CCHUserConference.com for course details.
Question: Are the sessions only on software?
Answer: No. User Conference sessions will focus on topics of broad interest to all levels of an organization.
Question: Do you have to be a current CCH customer to attend the conference?
Answer: No. The conference is open to all tax and accounting professionals interested in new technologies, trends or our award-winning products.
Question: Who should attend CCH Connections: User Conference 2013?
Answer: Anyone who would benefit from networking with peers and industry leaders, while learning about the latest technologies, industry hot topics and how to use CCH’s solutions to grow, manage and protect their businesses.
Question: Is this conference geared toward accountants working in corporations or more so toward professionals in public CPA firms?
Answer: The conference is geared and targeted to public accounting professionals (i.e., CPA firms), as well as accountants working in corporations.
Question: What will the itinerary include?
Answer: This will be an opportunity for professionals who use CCH solutions to come together with industry and product experts in a relaxed environment to share best practices, earn CPE credit, explore new trends, see the latest CCH solutions firsthand. Attendees will also have the opportunity to attend presentations from industry leaders and participate in a variety of interactive workshops and discussions.
Question: What should attendees bring to this event?
Answer: You should bring all the things you would take on a casual business trip: professional and business casual wear and comfortable shoes. The temperatures in the hotel and meeting rooms tend to be on the cooler side, so we suggest bringing a sweater or jacket in case you get cold.
Question: If an attendee has a question about CCH Axcess, what can they do to ensure that it is answered during the event?
Answer: For the answers to all attendee questions, please call us at 800-739-9998. There will be many CCH product experts onsite at the conference that will be happy to answer your questions. Or, you may email your CCH representative with any questions you have before, during or after the conference.
Question: What if an attendee has a question about IntelliConnect®?
Answer: For questions related to accessing or using IntelliConnect, please call 800-344-3734. For technical issues, call the Technical Support team at 800-835-0105. Again, there will be many CCH product experts onsite at the conference who will be happy to answer your questions. Or, you can email your CCH representative with any questions you have before, during or after the conference.
Question: Will CCH discuss the latest software enhancements and products they are developing at the conference?
Answer: Yes. You will hear all about what’s happening with the entire CCH product line, including CCH AxcessTM, IntelliConnect® and Accounting Research Manager®.
Question: What about attendees who can only stay for two of the four days? Will classes on any of the days be industry-specific and have an emphasis for practitioners in specialized accounting fields?
Answer: Our sessions go beyond just covering products and enhancements, and are specific to your interests and needs, though it does not include industry-specific days. We design all sessions to have a broad application for tax and accounting professionals so they are applicable to your daily business concerns.
Question: Can attendees make arrangements at the User Conference to purchase products?
Answer: Certainly. The conference is all about our customers and their needs. If you want to acquire a solution you see at the conference, it will be available to you immediately.
Question: Will there be any opportunities for networking?
Answer: Yes. Because some of the most valuable information can come from your peers, we will have an open format that allows time for meeting others in your field to share information and develop industry bonds. We hope to meet and greet our customers on that level, as well.
Question: Will attendees have an opportunity to follow-up with people they heard speak at the conference and discuss specific products, trends and news with them?
Answer: Yes. There will be many opportunities for you to connect with our keynote speakers and CCH professionals who can answer all your questions at the conference or after you return home.
Question: How can attendees find out what people are saying about the CCH User Conferences and connect with other professionals planning to attend?
Answer: Check out testimonials and connect with other attendees by joining the CCH Community, becoming a fan of CCH User Conference 2013 on Facebook, following us on Twitter (hashtag #CCHUC13), signing up for our blog or watching us on YouTube.
Question: Which airport is closest to the JW Marriott® Desert Ridge Resort & Spa?
Answer: The Phoenix Sky Harbor International Airport is located approximately 22 miles away from the hotel.
Question: What will the weather be like in Phoenix in late October?
Answer: The temperature should be hot during the day and cooler at night, with an average high temperature of 85 degrees and a low of 60 degrees Fahrenheit for the month of October.
Question: What will differentiate CCH Connections: User Conference 2013 from the conference held last year?
Answer: We are very excited to be hosting this year’s conference in Phoenix, Arizona, a city buzzing with activities and dozens of exciting attractions to choose from. While details are still being finalized, as always you can expect the topics and quality of the lectures to be world-class, as will the opportunities to interact with CCH executives, product managers, industry experts and others.

Additionally, networking opportunities and recreational amenities are top-rated. One advantage of CCH Connections: User Conference 2013 is that we have attendee feedback from eight years to build on, which allows us to enhance all aspects of the event that tax and accounting professionals especially enjoyed. We are designing a conference that keeps you informed, allows you to connect with industry peers and serves as a forum for ideas that can help make your day-to-day business processes more effective.

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