This training and individual modules are available as a live webinar series
Registration Fees: Please see the Fees Tab on the top left of this page for full registration fees, group rates along with the cancellation and refund policies.
Dates: July 6, 7, 8, 9, 2020
Facilitators: Susan Geary, Ph.D., and Marion Langford, M.Ed.
This training is suitable for: New supervisors or those who hope to take over a supervisory position in the future. It is also suitable for experienced supervisors who would like to fine-tune their supervisory abilities in Health & Human Services.
In this 4-module certificate program, you must complete all 4 modules to obtain the certificate. Please note: the individual learning modules can be taken separate from the certificate program.
Description: This certificate program gives participants the opportunity to develop and enhance their supervisory skills through the 4-key supervisory based modules that together build the supervisor skills set.
July 6 | Module 1: Essential Skills for the New Supervisor will provide the basics of supervision such as how to set clear expectations, how to delegate effectively, how to give positive and corrective feedback and how to coach for improved performance.
July 7 | Module 2: Leadership and Motivation for Supervisors, examine the leadership tools supervisors can use to connect employees to the vision of the organization, motivate them, implementing change, build a strong team and use influence skills.
July 8 | Module 3: Holding Difficult Conversations for Supervisors, participants will learn how to address the difficult conversations that are needed with staff through building awareness of different approaches to conflict. Participants will gain a toolkit of questions and guidance addressing aspects for framing the issue along with setting boundaries and accountability in these conversations.
July 9 | Module 4: Building and Sustaining your Credibility and Influence, provides insight and support for how a supervisor engages in building and sustaining credibility and influence, including the strategies for working with staff, peers and your manager/director, as well as offering practical advice on establishing a support network and mentoring relationships to sustain ongoing development.
Each Individual Learning Module may be taken separate from the Certificate Program however, all 4 modules must be completed to receive the certificate.
Individual Module Overview:
Module 1: Essential Skills for the New Supervisor | Presenter: Susan Geary, PhD.
This training is available as a live webinar
Thursday July 6, 2020 | 9:00am - 4:00pm
Description: Building a solid foundation on which to incorporate good supervisory practices in the first step in providing effective supervision to employees. This workshop will focus on the multi-faceted role of the supervisor. Participants will learn how to delegate work and to set clear standards for performance. They will also learn the best practices in giving feedback as well as how to coach employees for improved performance. Interviewing strategies (how to hire the right person the first time round) will also be covered. Time management skills will also be discussed so that supervisors can free up the time required to supervise effectively. First time supervisors, team leaders with supervisory responsibilities and experienced supervisors will find this course very useful.
Participants will learn to:
Module 2: Leadership and Motivation for Supervisors | Presenter: Susan Geary, PhD
Thursday, July 7, 2020 | 9:00 AM - 4:00 PM
Description: Engaged and inspired employees will work up to 30% harder than their counterparts. This workshop will look at how supervisors can use their leadership skills to encourage such exemplary performance. They will learn how to inspire employees by helping them see the connection between their own job and the vision of the organization. They will also be exposed to a leadership tool that will help them use different leadership styles based on the needs of their followers. They will learn different ways to motivate and inspire their employees. They will also look at how to build a high-performing team. Their role in leading and implementing change will also be discussed.At the end of the session participants will be able to:
Module 3: Holding Difficult Conversations for Supervisors | Presenter: Marion Langford, M.Ed.
Thursday, July 8, 2020 | 9:00 AM - 4:00 PM
Description: Supervisors play a dual role, i.e. ensuring good quality work is being delivered by individual performers, but also that the team is working optimally to support one another. As part of this role, the ability to hold difficult conversations that invites people to communicate clearly the expectations and boundaries is an essential skill. This workshop will offer insight, tools and strategies in holding difficult conversations so that you will learn:
Module 4: Building and Sustaining your Credibility and Influence | Presenter: Marion Langford, M.Ed.
Thursday, July 9, 2020 | 9:00 AM - 4:00 PM
Description: A challenge for stellar performers who are promoted to be supervisors in that while they are on a learning curve for new supervisory skills, they must concurrently build their personal credibility and influence with staff, peers and their managers. This workshop is designed to take you through the how-to and strategies you can use to meet the common credibility and influence challenges for new supervisors.
You will learn to:
*Photography is being used for illustrative purposes only and any person depicted in the content is a model, except where indicated.
Monday, July 6, 2020 - Thursday, July 9, 2020 9:00 AM - 4:00 PMEastern Time
Webinar
Mary Anne Van Rooyen