Certificate for New Supervisors: Develop and Enhance Your Supervisory Skills in the Health and Human Service Sector

Certificate for New Supervisors: Develop and Enhance Your Supervisory Skills in the Health and Human Service Sector



Event Details

 CCMH_LI_Logo_blues_on_white Leading the way in Mental Health Training and Education for Professionals

Certificate Overview:

Dates: November 20, December 11, 2019 & January 15, February 12, 2020

Facilitators:  Susan Geary, Ph.D., and Marion Langford, M.Ed.

This training is suitable for: New supervisors or those who hope to take over a supervisory position in the future. It is also suitable for experienced supervisors who would like to fine-tune their supervisory abilities in Health & Human Services.

In this 4-module certificate program, you must complete all 4 modules to obtain the certificate. Please note: the individual learning modules can be taken separate from the certificate program.

Description: This certificate program gives participants the opportunity to develop and enhance their supervisory skills through the 4-key supervisory based modules that together build the supervisor skills set.

November 20 | Module 1: Essential Skills for the New Supervisor will provide the basics of supervision such as how to set clear expectations, how to delegate effectively, how to give positive and corrective feedback and how to coach for improved performance.

December 11 | Module 2: Leadership and Motivation for Supervisors, participants will examine the supervisor's role in leading and motivating employees through needs assessment and appropriate leadership style.

January 15 | Module 3: Holding Difficult Conversations for Supervisors, participants will learn how to address the difficult conversations that are needed with staff through building awareness of different approaches to conflict. Participants will gain a toolkit of questions and guidance addressing aspects for framing the issue along with setting boundaries and accountability in these conversations.

February 12 | Module 4: Building and Sustaining your Credibility and Influence, provides insight and support for how a supervisor engages in building and sustaining credibility and influence, including the strategies for working with staff, peers and your manager/director, as well as offering practical advice on establishing a support network and mentoring relationships to sustain ongoing development.

Each Individual Learning Module may be taken separate from the Certificate Program however, all 4 modules must be completed to receive the certificate. 

Individual Module Overview:

Module 1: Essential Skills for the New Supervisor | Presenter: Susan Geary, PhD.

Wednesday November 20, 2019 | 9:00am - 4:00pm


Description: Building a solid foundation on which to incorporate good supervisory practices in the first step in providing effective supervision to employees. This workshop will focus on the multi-faceted role of the supervisor. Participants will learn how to delegate work and to set clear standards for performance. They will also learn the best practices in giving feedback as well as how to coach employees for improved performance. Interviewing strategies (how to hire the right person the first time round) will also be covered. Time management skills will also be discussed so that supervisors can free up the time required to supervise effectively. First time supervisors, team leaders with supervisory responsibilities and experienced supervisors will find this course very useful.

Participants will learn to:

  • Clarify the difference between a supervisor, manager and leader
  • Discuss how to make the transition to supervisor
  • How to set goals and clarify expectations with employees
  • Delegate effectively
  • Hire the right people
  • Give positive and constructive feedback
  • Coach an employee for improved performance
  • Manage your time effectively

Module 2: Leadership and Motivation for Supervisors | Presenter: Susan Geary, PhD

Wednesday December 11, 2019 | 9:00 AM - 4:00 PM


Description: Engaged and inspired employees will work up to 30% harder than their counterparts. This workshop will look at how supervisors can use their leadership skills to encourage such exemplary performance. They will learn how to inspire employees by helping them see the connection between their own job and the vision of the organization. They will also be exposed to a leadership tool that will help them use different leadership styles based on the needs of their followers. They will learn different ways to motivate and inspire their employees. They will also look at how to build a high-performing team. Their role in leading and implementing change will also be discussed.

At the end of the session participants will be able to:

  • Clarify what leadership is and how it differs from management
  • Discuss high impact actions to take as a leader to meet the needs of each employee
  • Connect each person's job to the vision of the organization
  • Motivate, engage and inspire employees
  • Implement change effectively
  • Build a strong team to increase the productivity of the group
  • Define your leadership temperament and learn how to adapt to other temperaments.

Module 3: Holding Difficult Conversations for Supervisors | Presenter: Marion Langford, M.Ed.

Wednesday, January 15, 2019 | 9:00 AM - 4:00 PM 


Description: Supervisors play a dual role, i.e. ensuring good quality work is being delivered by individual performers, but also that the team is working optimally to support one another. As part of this role, the ability to hold difficult conversations that invites people to communicate clearly the expectations and boundaries is an essential skill. This workshop will offer insight, tools and strategies in holding difficult conversations so that you will learn:

  • To understand your own patterns with conflict and how to use this knowledge to work will with others
  • Apply appreciative listening
  • Practice the six questions that will facilitate clarity about the issue(s)
  • Offer observations that avoid being judgmental or defensive
  • Communicate boundaries and limits
  • Discuss any current dilemmas and develop an approach for when you return to work

Module 4: Building and Sustaining your Credibility and Influence | Presenter: Marion Langford, M.Ed.

Wednesday, February 12, 2019 | 9:00 AM - 4:00 PM 


Description: A challenge for stellar performers who are promoted to be supervisors in that while they are on a learning curve for new supervisory skills, they must concurrently build their personal credibility and influence with staff, peers and their managers. This workshop is designed to take you through the how-to and strategies you can use to meet the common credibility and influence challenges for new supervisors.

You will learn to:

  • Establish your credibility and authority in the role in a respectful and confident way
  • Establish new supervisory relationships or repair existing ones (if you're supervising former team members), to ensure maximum influence and trust with the team on a go forward basis
  • Build your capacity for collaboration with peers while also acting in the best interests of both your team and the organization
  • Increase our political acuity and communication skills for managing up and navigating priorities and organizational changes
  • Build a support system and mentoring in your new role
  • What to do if you're the person in the conflict
  • Real strategies for any current conflicts that you may be addressing


*Photography is being used for illustrative purposes only and any person depicted in the content is a model, except where indicated.

  • When

  • Wednesday, November 20, 2019 - Wednesday, February 12, 2020
    9:00 AM - 4:00 PM
    Eastern Time

  • Where

  • SickKids Centre for Community Mental Health - Learning Institute
    114 Maitland Street
    Toronto, Ontario M4Y 1E1

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