In her role as Belk College Associate Dean for Graduate Programs, Christie Amato is the senior administrator for all Belk College graduate programs. Currently Christie is working with Belk College and College of Computing and Informatics faculty and business and analytics leaders to create a unique business analytics and informatics graduate program that blends deep informatics and analytics with an understanding of business theory and practice. She believes that successful future business analysts will be data entrepreneurs who know how to harness data to build competitive advantage for the enterprise. Her teaching and research interests lie in the areas of marketing research, strategy and innovation.
Tim Bendel is a member of the Information Exchange Team at Bank of America. Prior to joining Bank of America, he worked in both the Internet and Financial Services industries. After receiving his degree in Computer Science from Virginia Tech, Tim began his career in financial services at Freddie Mac, as an analyst on a mortgage industry private network. From the mid 1990s through the early 2000s, he worked for several Internet firms ranging from small start-ups to America Online and USAToday.com, in varying roles utilizing his software engineering background. He joined Bank of America in 2003 as a member of the customer profitability reporting team. In 2007, he transitioned the IX team, where he focuses on innovation and discovering novel ways to leverage proprietary and public data for the bank’s benefit.
Anu is Vice President, CRM at Belk, where she leads a team of analysts in performing customer research, customer analytics, web analytics, and predictive modeling. She also leads strategic and innovative initiatives like the new Omni Channel CRM Strategy at Belk. Anu joined Belk in October 2007 as Vice President, Process Improvement, heading up the Six Sigma program at Belk, where she led 100 Black Belts and Green Belts in adding over $32m to EBIT over 3 years. Prior to joining Belk she has held key analytical and leadership positions at Bank of America, Transamerica, Sabre, and SAS Institute.
Voted the third leading business-strategy analyst (just behind Peter Drucker and Tom Friedman) in Optimize Magazine, Thomas Davenport is a world-renowned thought-leader, who has helped hundreds of companies revitalize their management practices. He combines his interests in business, research, and academia as the President’s Distinguished Professor in Management and Information Technology at Babson College. Tom earned a Ph.D. from Harvard University in social science, and has taught at the Harvard Business School, the University of Chicago, Dartmouth’s Tuck School of Business, and the University of Texas at Austin. He has also directed research centers at Accenture, McKinsey & Company, Ernst & Young, and CSC. Tom’s Competing on Analytics idea was recently named by Harvard Business Review as one ofthe twelve most important management ideas of the past decade, and the related article was named one of the ten must read articles in HBR’s 75 year history. Published in February 2010, Tom’s related book, Analytics at Work: Smarter Decisions, Better Results, was named one of the top fifteen must reads for 2010 by CIO Insight. Tom has been named one of 10 “Masters of the New Economy” by CIO Magazine, one of 25 “E-Business Gurus” by Darwin, one of the most trusted consultants by Optimize Magazine, and one of the top 25 consultants in the world by Consulting Magazine. More information on Tom Davenport is available at his website, www.tomdavenport.com.
Yi Deng is the Dean and Professor of the College of Computing and Informatics at the University of North Carolina at Charlotte, a position he has held since July 2009. He had been the Dean and Professor of the School of Computing and Information Sciences at the Florida International University (FIU). He has authored or co-authored over 100 research papers in peer-reviewed journals and proceedings, and been awarded numerous research grants as the principal or co-principal investigator totaling over $21 million. He has led many large scale multidisciplinary R&D and education projects and initiatives, founded and/or directed several research centers. He has been an active contributor to professional society and community in various leadership capacities, with extensive experience collaborating with industry. He co-founded and co-led the Latin American Grid (LA Grid) Consortium and founded and directed the Consortium of Partnership for International Research and Education (PIRE), whose partners include leading institutions and research centers in the U.S., Mexico, Argentina, Spain, France, China, India and Japan. He serves on the Board of Directors of the North Carolina Technology Association, on the Steering Committee of Envision Charlotte – a Clinton Global Initiative, and on the National Science Foundation PIRE Program Evaluation Advisory Board. Yi Deng received his M.S. and Ph.D. in Computer Science from the University of Pittsburgh in 1990 and1992, respectively.
Renato Derraik is a Principal with McKinsey & Company’s Business Technology Office in Chicago, and a leader in the Retail Banking Operations and Technology practice in North America. He serves clients on channel optimization/growth strategies, operating model and technology transformation efforts, redesign of technology architecture, and use of next generation analytics. Renato earned an M.B.A. from the Kellogg Graduate School of Management at Northwestern University, an M.S. in Computer Science from Catholic University of Rio de Janeiro, and a B.S. in Industrial Engineering from the Federal University of Rio de Janeiro.
Dr. Michael F. Dulin is the Medical Officer for Analytics and Outcomes Research at Carolinas Healthcare System (CHS), and he serves the Chair and Director of Research within the CHS Department of Family Medicine. He completed his MD and PhD at the University of Texas Medical School in Houston. After graduation, he moved to the Charlotte area where he completed his residency training in Family Medicine at Carolinas Medical Center. He currently works as a primary care physician and teacher of medical student and resident at CMC Elizabeth Family Medicine, where he has been on the faculty for the past 14 years. Dr. Dulin’s research interests focus on access to and quality of primary care services, healthcare delivery and redesign, community medicine, and the use of healthcare data to improve the quality of care and patient outcomes. He currently has research support from the Robert Wood Johnson Foundation, the National Institutes of Health, and the Agency for Healthcare Research and Quality.
Naras Eechambadi is the Founder and General Manager of Quaero, which he sold to CSG International (NASDAQ: CSGS) in 2008. Quaero is a customer engagement agency that collects, manages and analyzes large volumes of customer data, providing valuable customer insight to enable multi-channel customer interactions, particularly in digital and social channels, that create dialogue, improve the customer experience and maximize customer value. Major clients include ESPN Digital, Green Mountain Coffee Roasters, Time Warner Cable, Bayer Healthcare, Johnson & Johnson, Highlights for Children and the US Tennis Association. He was a finalist for the Entrepreneur of the Year in 2002 and the winner of the Stevie Award for Marketing Executive of the Year in 2009. He is the author of “High-Performance Marketing: Bringing Method to the Madness of Marketing”, published by Kaplan Professional Press in 2005. Prior to founding Quaero, Eechambadi was at Wells Fargo, McKinsey & Company, BBDO Worldwide and Nielsen Eechambadi has taught at the University of California, Berkeley . He received his PhD. in marketing from the University of Texas at Austin. He has a bachelor's degree in electrical engineering from the Indian Institute of Technology and a master's degree in management science from Northwestern University.
Glenn Finch serves as the leader of Global Transformation Solutions in the Business Analytics and Optimization (BAO) Practice. Mr. Finch's emphasis on Business Intelligence is also rounded with experience in CRM strategy, process, channel, targeting/selection, and technology redesign services to Leading Global companies. He delivers those services across the Customer Acquisition, Customer Management, and Servicing processes. He has 20 years of experience in Financial Services with such organizations as JPMC, Bank of America, MBNA, HSBC, Capital One, American Express, Citibank, Norwest Bank, Chase, Barclays, LTSB, GE Capital, The Associates, State Farm, Norwich Union, First Interstate Bank, North American Mortgage, Household, GM, and Broadway & Seymour.
Dianne works with university faculty around the world to develop skills needed for the future. IBM provides tools, methodologies, research topics, and real world challenges that help faculty develop courses for needed skills. Dianne helped to establish a new academic discipline called Service Science, Management and Engineering (SSME) to provide needed skills for IBM and the majority of the world’s businesses, which are service businesses. Service professionals require a unique combination of skills that span business, technology and culture. She is also working to develop new skills programs needed for a Smarter Planet, Smarter Cities, Business Analytics and Optimization, Cloud Computing, Cyber Security, and more. Dianne has had a multi-disciplinary career in IBM hardware and software development, system design, market management, communications, innovation programs, developer strategy and now University Programs. She has held a number of management and technical leadership positions in Application Development, Networking Systems, Retail Store Systems, and Linux systems. Dianne holds a bachelor’s degree in Mathematics from Niagara University, a Software Engineering Certificate from IBM, and completed graduate studies in Economics, Business Management and Marketing at North Carolina State University. She has received numerous IBM awards for leadership, excellence in execution, and innovation.
With expertise in the areas of innovation and transformational technology management, Manoj Govindan brings the perspective of strategic change and idea actualization to the challenges of aligning environmental, technological, social and financial stakeholders. His research interests include design innovation, user behavior and technology development, design for sustainability and financial and operational metrics of sustainability. He also examines how teams create effective innovation, invention and proof-of-concept processes for the design of products and services. Mr. Govindan is the Marketing and Strategic Partnership Executive for Technology Innovation Portfolio at Bank of America (BAC) where he is charting a disruptive yet result-oriented path to sustained innovation by straddling technology r&d and business development through strategic alliances.At BAC, Mr. Govindan has previously helped articulate a Global Operating Strategy and transform the Infrastructure organization into a Global Operating Model. Prior to that he was anactive management and m&a consultant with such organizations as Wachovia, Duke Energy,Merrill Lynch, Ford, MetLife, Starbucks, Safeway and the State of New Mexico.
Jane Griffin, a principal with Deloitte Consulting LLP, has more than 30 years of information technology experience focused on information management, business intelligence, data warehousing, and master data management. She assists and advises her multi-industry clients in designing, developing, and implementing technology and processes to efficiently leverage their information. As Americas Leader of Deloitte Analytics, Jane brings her vast experience to help client use business analytics to drive smarter decisions and better results. Griffin’s articles have been featured in more than 150 trade journals. She speaks internationally on master data management, data warehousing, data quality, and enterprise information strategy.
Igor served as CEO of Yap, an institutionally funded venture that pioneered cloud-based speech recognition. His firm first envisioned blending that with messaging experiences, something now prevalent in all Apple and Google devices. In recognition for their innovations, the Company was a finalist in Silicon Valley's elite TechCrunch event and was awarded North Carolina's Early Stage Company of the Year. Igor was also a founding member of the Speech Technology Consortium, to provide companies and research institutions an open working environment. As Program Director of IBM's multi-modality initiatives, he led a worldwide team focused on leading edge technologies, ultimately culminating in the creation of the world's first ever speech-enabled web browser. Additionally, Igor served as a business mentor for IBM's Extreme Blue internship program and as chairman of the VoiceXML Forum, an industry group driving an open standards-based vision of speech computing. Previously, he held positions with IBM's Pervasive Computing, PartnerWorld, Global Industries and Microelectronics divisions. With over a dozen patents granted and pending, Igor was named an industry luminary by the editors of Speech Technology magazine. He holds an undergraduate degree in computer engineering from Pennsylvania State University and an MBA from University of North Carolina.
Dave Joffe is the Quantitative Research Executive for the Information Exchange Team. In this role, he is responsible for working with business partners to find revenue and risk mitigation opportunities through the use of proprietary information, supporting the community of quantitative analysts at Bank of America. Dave leads the Information Exchange (IX) team. This group produces analyses for business leaders to support decisions related to opportunities to increase revenue or mitigate risk. In this role, Dave oversaw the expansion of this type of enterprise-wide analytical capability to the whole of Bank of America. Since the fall of 2005, David has served in the role of Quantitative Research Executive. In 2009, he and his team have generated greater than $175 million in bottom line impact income, have more than seventy-five patents pending, and are working with industry experts and thought leaders to generate, develop, and implement ideas to leverage the size and scope of Bank of America, increase the top line, and mitigate risk. Dave graduated from Duke University with a B.S. in Psychology. He received his M.S. in Computer Science from The University of North Carolina Charlotte. Dave has the Chartered Financial Analyst designation.
Joseph Kielman is Science Advisor in the US Department of Homeland Security’s Science and Technology Directorate (S&T). There, he established and continues to manage a comprehensive research and development program in visual and data analytics, as well as the Office of University Program’s Center of Excellence for Visual and Data Analytics. Dr. Kielman’s efforts have addressed issues related to identifying, using, and understanding multiple types and massive amounts of data for such applications as threat awareness; command, control, and interoperability; infrastructure protection and emergency response; and cyber-security. Prior to joining DHS in 2003, Dr. Kielman worked for 20 years at the Federal Bureau of Investigation (FBI). His work at the FBI included development of special-purpose information collection andsurveillance systems, microelectronic and micromechanical design capabilities, advanced computer architectures, and information processing and analysis technologies. Dr. Kielman has an undergraduate degree in physics and graduate degrees in biophysics and did postdoctoral work in genetics. In 2006 he was awarded the Presidential Rank of Meritorious Senior Professional.
Abhishek Mehta is the founder of Tresata, a firm singularly focused on making new Big Data technologies (like Hadoop) work for banking and financial services. The goal? Help transform the way the financial services industry uses data, and help make better decisions. Mehta's history is a rich combination of stints as a visionary technology expert and as a practical, in-the-trenches business leader. His experience includes 2 years as Executive in Residence at MIT Media Lab and Managing Director at Bank of America for 8+ years. He has also held leadership positions at Cognizant Technology Solutions and Arthur Andersen. He is a much sought after speaker on the topics of big data, banking and emerging business models and all customary intersections of those topics. He is founding Director & President at Foundation ten10, and a Faculty Member for Graduate School of Retail Bank Management at Consumer Bankers Association.
Bob Morgan was named president of the Charlotte Chamber of Commerce in November 2005. The mission of the Chamber is to create competitive advantages for Charlotte and Chamber members by growing the economy, advocating pro-business public policies, and delivering innovative programs and services. Prior to his current role, Morgan was president of the Gaston Chamber of Commerce from 2002 to 2005. He began his chamber career in 1991 on the staff of the Charlotte Chamber. He is a graduate of Independence High School in Charlotte, N.C., and the University of North Carolina at Chapel Hill. Bob and his wife, Meg, have two sons, Robert and Jack, ages 12 and 11.
Dr. Steven H. Ott is Dean of the Belk College of Business and the John Crosland Sr., DistinguishedProfessor of Real Estate and Development at UNC Charlotte. Dr. Ott joined the Belk College faculty in 1999 to develop a curriculum in real estate in the Belk College. He crafted an academic concentration in real estate finance and development in the MBA program as well as the M.S. in Real Estate, which will enroll its first class in Fall 2012. The founding director of the Center for Real Estate at UNC Charlotte, Dr. Ott also served as interim dean of the Belk College for the 2007-08 academic year. Dr. Ott earned his undergraduate degree in business administration from the University of Wisconsin-Whitewater and both his master’s and doctoral degrees from the University ofWisconsin-Madison. His research, which focuses on topics such as real estate valuation, real estate public policy issues, and real estate development finance and investment, has been published in journals including the Journal of Financial Economics, Journal of Financial and Quantitative Analysis, Financial Management, Journal of Banking and Finance, Real Estate Economics, and the Journal of Real Estate Finance and Economics. Dr. Ott has consulted withmultiple investment banking, real estate advisory, and real estate development firms. Dr. Ott has been recognized as an academic fellow by the Urban Land Institute (ULI) and leads a number of ULI’s professional development programs. Additionally, he has served as a distinguished research fellow with NAIOP, the National Commercial Real Estate Development Association.
Steve Page is a Technology Area Manager in the Enterprise Data and Analytics organization at Wells Fargo. He is based in Charlotte NC and has been with the bank (including First Union and Wachovia) since 1998. During his time at the bank, Steve has focused exclusively on leading teams that build and support data warehousing and analytical applications. His background includes extensive experience leveraging both onshore and offshore resources for development and support functions. His current organization develops analytical systems in support of mortgage, credit risk, anti-money laundering, fraud, cards and consumer lending, wealth management, brokerage, wholesale, and call center. He also leads ETL architecture, metadata, and data modeling centers of excellence for his organization. Prior to joining the bank, Steve spent 10 years with AT&T, focused on data warehousing development, management reporting, and executive information systems. Steve has a BA in Computer Science from Elon University, an MBA from the University of North Carolina at Greensboro, and a Master’s in Computer Science from Kansas State University.
William Ribarsky is the Bank of America Endowed Chair in Information Technology at UNC Charlotte and the founding director of the Charlotte Visualization Center. He is currently Chair of the Computer Science Department. Dr. Ribarsky is Principal Investigator for the DHS SouthEast Regional Visualization and Analytics Center. He received a Ph.D. in physics from the University of Cincinnati. His research interests include visual analytics; 3D multimodal interaction; bioinformatics visualization; sustainable system analytics; visual reasoning; and interactive visualization of large-scale information spaces. Dr. Ribarsky is the former Chair and a current Director of the IEEE Visualization and Graphics Technical Committee. He is also a member of the Steering Committees for the IEEE Visualization Conference and the IEEE Virtual Reality Conference, the leading international conferences in their fields. He was an Associate Editor of IEEE Transactions on Visualization and Computer Graphics and is currently an Editorial Board member for IEEE Computer Graphics & Applications. Dr. Ribarsky co-founded the Eurographics/IEEE visualization conference series (now called EG/IEEE EuroVis) and led the effort to establish the current Virtual Reality Conference series. For the above efforts on behalf of IEEE, Dr. Ribarsky won the IEEE Meritorious Service Award in 2004. In 2007, he was general co-chair of the IEEE Visual Analytics Science and Technology (VAST) Symposium. Dr. Ribarsky has published over 150 scholarly papers, book chapters, and books. He has received competitive research grants and contracts from NSF, ARL, ARO, DHS, NIH, ONR, EPA, AFOSR, DARPA, NASA, NIMA, US DOT, National Institute of Justice, and several companies.
Dena Richardson has more than 15 years experience in healthcare management and operations. Her expertise is in working with physicians and performance improvement teams, to identify and implement change concepts around quality of care and outcomes. She has led numerous change efforts to support clinical departments for both clinical and operational performance improvement. She has worked with over 100 hospitals to facilitate the successful use of comparative data in performance improvement, providing technical and data application expertise. Prior to this role, she was the Director of Best Practices for Novant Health, a nine hospital IDN. In this role, she was responsible for leading best practice teams in the pursuit of standardization across the enterprise as it relates to quality, outcomes, and cost drivers. These teams were guided by best practice, evidence based methods. Dena was also responsible for various ad hoc projects such as OR turnaround time, PACS process improvement and vendor selection, clinical equipment evaluation such as DaVinci, and Breast Clinic patient flow. Dena has served in numerous roles within hospitals to include Director of Strategic Sourcing and Director of Information Systems. Dena received her BBA and MBA from Radford University. She completed a Leadership Program at The University of North Carolina.
Todd Scheidt co-leads McKinsey's Big Data service line for banking. He work with clients on developing enterprise strategies for data and analytics, data governance and innovation capability building, and using data and analytics to improve marketing, risk, and operational effectiveness.Todd earned an M.B.A. from INSEAD and a B.S. in Mechanical Engineering from Western University.
Omer leads Deloitte’s Analytics and Information Management practice for Financial Services in the U.S. He has over 15+ years of IT experience, with a primary focus in enterprise information management (EIM), master data management, business intelligence, and data warehousing. Omer has developed and led Financial Services EIM practices in key consulting firms, as he assisted and advised clients in information management initiatives. He is considered a thought leader on the role of data and information management in financial services, and has been published on topics such as boosting performance in banking with analytics, how performance analytics can change the game in banking, and how business intelligence can enhance performance in insurance. During his career, Omer has served in honorary designations such as deputy CTO of a major software company and a member of the IBM WebSphere Advisory Council. He also led a large consulting organization’s assets and strategy efforts related to financial services information management, portals and custom architectures, and has patents pending related to loan modification and workout assistance offerings. He has presented at a variety of information management forums, including FS CIO Summit, DCI Leadership Series, and SAS, SAP Business Objects, IBM, BEA, and HP Executive forums. Clients include several of the top 10 U.S. and Canadian banks, federal regulatory institutions, credit bureaus, leading investment banks, brokerage houses, and stock exchanges. Omer holds a Bachelor’s of Science in electrical engineering from the University of Texas at Austin.
Dr. Stonebraker has been a pioneer of data base research and technology for more than a quarter of a century. He was the main architect of the INGRES relational DBMS, and the object-relational DBMS, POSTGRES. These prototypes were developed at the University of California at Berkeley where Stonebraker was a Professor of Computer Science for twenty five years. More recently at M.I.T. he was a co-architect of the Aurora/Borealis stream processing engine, the C-Store column-oriented DBMS, and the H-Store transaction processing engine. Currently, he is working on science-oriented DBMSs, OLTP DBMSs, and search engines for accessing the deep web. He is the founder of five venture-capital backed startups, which commercialized his prototypes. Presently he serves as Chief Technology Officer of VoltDB, Paradigm4, Inc. and Goby.com. Professor Stonebraker is the author of scores of research papers on data base technology, operating systems and the architecture of system software services. He was awarded the ACM System Software Award in 1992, for his work on INGRES. Additionally, he was awarded the first annual Innovation award by the ACM SIGMOD special interest group in 1994, and was elected to the National Academy of Engineering in 1997. He was awarded the IEEE John Von Neumann award in 2005, and is presently an Adjunct Professor of Computer Science at M.I.T.
Dr. Robert G. Wilhelm became Vice Chancellor for Research and Economic Development at UNC Charlotte in 2011, after serving in a number of academic and leadership roles at UNCCharlotte. Wilhelm joined UNC Charlotte in 1993 as a faculty member to work on the creation of Ph.D.programs, and contributed to the formation of programs in biotechnology, information technology,mechanical engineering, nanoscale science, and physics and optical science. Since2005, he has served as the executive director of the Charlotte Research Institute (CRI), UNCCharlotte’s portal for business-university science and technology partnerships.Wilhelm is a Professor of Mechanical Engineering and Engineering Science in the WilliamStates Lee College of Engineering. Earlier, Wilhelm worked at the Palo Alto Laboratory ofRockwell Science Center and at Cincinnati Milacron. He co-founded a high-technology manufacturingcompany, OpSource, Inc., in 2001.Wilhelm holds a BSIE from Wichita State University, an MSIE from Purdue University, and adoctorate in mechanical engineering from the University of Illinois at Urbana-Champaign. Asa Rotary Foundation Fellow, he studied the history of science and technology at the Universityof Leicester, Great Britain and the Ironbridge Gorge Museum.Dr. Wilhelm serves on a number of regional, national, and international advisory boards forhigher education, arts & culture, scientific research, engineering, community and economicdevelopment, and philanthropy. Wilhelm has lectured and worked in 38 states and over 18countries.He received his Bachelors in Engineering (Comp Sc.) from the Karnatak University of India andan Executive Fellows’ M.B.A. in crisis management from The Oakland Institute, CA.
Todd Wilkes has spent the past 20+ years leading and developing big data analytical solutions that are transforming our nation’s hospitals and healthcare systems to high-quality,costeffectivecare. The Premier healthcare alliance has developed and maintains the nation’s largest clinical, operational and supply chain comparative databases.Todd earned a Bachelor of Science in Computer Information Systems from Clemson University and a Master of Business Administration from the University of North Carolina at Charlotte. Premier is a performance improvement alliance of more than 2,500 U.S. hospitals and 81,000- plus other healthcare sites, using the power of collaboration to lead the transformation to high-quality, cost-effective care. Owned by hospitals, health systems and other providers, Premier maintains the nation’s most comprehensive repository of clinical, financial and outcomes information, and operates a leading healthcare purchasing network. A world leader in helping deliver measurable improvements in care, Premier has worked with the Centers forMedicare & Medicaid Services and the United Kingdom’s National Health Service North West to improve hospital performance. Headquartered in Charlotte, N.C., Premier also has an office in Washington.
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