CHART 93 - T3: Training Competencies Conference

NOTE: This event is tentative as it requires a minimum number of people registered for the class to be held. Please click to register if you are interested and we will send you further information on it is we get closer. If the class is offered you will need to register with AHLEI as stated below.

American Hotel and Lodging Association Educational Institute (AHLEI)
In order to attend this session, you must apply directly to AHLEI. Please register by January 30, 2017

CHART does not charge a fee for this session, but there is a fee paid directly to AHLEI which is discounted if the exam is taken at the CHART conference.

To obtain an application, visit the Educational Institute’s web site at: www.ahlei.org or call the Educational Institute at 407-999-8169 or 888.575.8726.  If you are currently enrolled in the CHT program, email Erica Nieves at enieves@ahla.com

Presenters:

Calvin Banks
Director of Training and Development
Benchmark Hospitality

Chip Romp
Senior Director, Training & Quality
National Restaurant Association

Description: For those who have completed all three trainer track workshops, this in-depth capstone course puts the learning into action. Contact us if you want to participate in this workshop.

CHART is all about giving back to our host community. In Colorado Springs, you have 2 opportunities to show your caring spirit. On Saturday morning, volunteers will create wellness kits for the homeless and other locals in need. We are partnering with Pikes Peak United Way to help the Marian House, which is a local soup kitchen that provides daily meals and community outreach to those in outlying areas. All supplies will be provided and monetary donations are welcome.

In addition, we will be hosting a donation drive for school supplies throughout the conference to help area students. A local school has provided a list of specific items from Staples. We will also be accepting Staples gift cards so non-attendees can participate and give back to our host city. Contact Patrick Yearout or Ken Walters for further details and/or to send an electronic gift card to them from Staples.

Service Event Flyer

School Supply Listing

The Incredible Power of Team

Presenters:

Joleen Goronkin
President
People and Performance Strategies

Curt Archambault
Vice President
People & Performance Strategies

Description:
• Do you want your teams to have the ultimate competitive advantage?
• Do you want to build a healthy organization?
• Do you want to make a difference in the lives of your team members?
• Have you ever wondered what makes an effective team?

In this highly interactive session, participants will engage in dialog and exercises highlighting the steps to release “The Incredible Power of Teams”. Participants will explore the 5 Behaviors of a Cohesive Team™ and learn to apply them to the team to ultimately improve performance and workplace productivity.

The learning objectives:
• The biggest barriers to developing teamwork in the workplace
• Strategies for building a cohesive and productive team
• How your personality influences your behavior and impacts your team
• How to measure your team’s effectiveness using The Five Behaviors of a Cohesive Team

Key takeaways:
• Insights from assessment data that you can apply to your own teams and organization
• Case-study stories from companies who have used The Five Behaviors framework
• A copy of Patrick Lencioni’s The Five Dysfunctions of a Team Book
• Added Bonus – All participants will receive a code to take a complimentary Everything DiSC Assessment

Take the first step toward strengthening your team and building your competitive advantage.

The Hospitality Suite is in a large hotel suite or meeting room where attendees get together at the end of each night to relax, play games, catch up and get to know each other personally in a casual setting. After a day of intense learning, join us in the hospitality suite to look over CHART photo albums, play Jenga, have a cocktail and share casual conversation - it's a great way for attendees to spend a little more time together and form the lasting friendships that are going to help you with your training network throughout the years to come.  All attendees are welcome and encouraged to come by.  Your CHART experience will not be complete unless you spend at least some time here.

Manager Track: Coaching & Development

Kristin Burk
Director of Training & Development
Fox Restaurant Concepts, True Food Kitchen

Mary Jackson-Mitchell
Manager of Colleague Development
Little Caesars

A successful training manager must constantly evaluate and give feedback to their staff as well as set goals and provide opportunities for them to develop, grow and improve. After this session attendees will:

• demonstrate an awareness of staff member’s strengths and challenges
• consistently improves skill set of instructional design team and trainers by offering constructive feedback
• place a high value on the ongoing development of staff
• delegate challenging projects and tasks to appropriate team members;
• lead team through strategic planning process to identify specific goals and objectives for their areas
• provide opportunity for team members to develop by encouraging attendance and conferences, supporting additional formal education or cross-training experiences

Attendees will walk away with greater confidence, ownership and the ability to achieve peak performance.

Presenter:

Patrick Yearout
Director of Recruiting & Training
Ivar’s Restaurants

The vast majority of hospitality training does not take place in a classroom setting or online, and it’s not delivered by a senior training or HR executive.  Most training occurs every minute of every day as supervisors, crew trainers, and experienced employees teach company standards and needed skills to new staff members in our hotels and restaurants.  But how is this task accomplished consistently and successfully in the sometimes chaotic work environments of hospitality organizations where business demands can be unpredictable and training time, space, and budgets can be limited?

 Topics that this workshop will cover include:

•           Characteristics of an effective field trainer who can overcome the obstacles of on-the-job training

•           Basic principles of adult learning and how they relate to field-based education

•           Training tools used in hotels and restaurants, both traditional and emerging

•           Efficiently preparing new hires to become productive team members

•           OJT for new product rollouts and new store openings

Always a high-value session, AMP LIVE! gives attendees the chance to be part of a sharing, interactive discussion on assigned hot topics. Need a solution or best practice? Your next great idea starts at this session..

Join most of the conference attendees for an optional evening event.  You want to participate in this event!  The optional evening event has drawn over 90% of attendees every time it has been offered. Only $50 and you have a casual evening continuing your networking and relationship building in a very fun and relaxed setting.  SIGN UP NOW as the onsite cost to register for this event will increase.

Attendees will have exclusive access to the Play (it’s the room for fun at the resort). Register now for an entertaining evening with your peers. Enjoy a drink and a full buffet of snacks, and challenge your old and new friends to a game of pool, shuffleboard or don some fancy shoes and bowl on one of their 6 lanes.

View Sunday Evening Flyer

Your CHART experience will not be complete unless you spend at least some time here. The Hospitality Suite is in a large sleeping room suite, where attendees get together at the end of each night to hang out, play games, catch up and get to know each other in a very relaxed and casual setting. It is where you truly get to know people and build lasting relationships that you can draw upon throughout the year as training questions and issues arise. Don’t avoid coming just because you don’t know anyone. It is way better than going back to your room and watching  bad television re-runs.   

Trainer Track: Participant Management

Jay Griffin
Director of Training
Jim 'N Nicks BBQ

Serah Morrissey
Director of Human Resources
WB Hotel Group 

If your participants fall asleep, it’s a sure sign your training session needs modifications! Because time is too important to waste on ineffective training; this session will help improve your skills to more effectively manage and facilitate objective-based training sessions.

Learn how to:

• be aware of different adult learning styles and adapt class to the individual participant’s needs
• engage and motivate individuals utilize group facilitation techniques to maintain a balanced environment (control dominating students, involve reticent learners)
• convey ideas with poise, confidence, and enthusiasm
• use presentation tools proficiently in order to avoid disruption in the learning experience
• engage and motivate your attendees

Manager Track: Operational Knowledge

Donna Herbel
Lead Director, Training & Development
Perkins & Marie Callender's 

Successful managers need to understand how their team relates to others and fits into the company’s overall organizational structure and strategy. Operational excellence can be achieved if the team of operators and trainers work together for a common purpose.

After this session, you will learn the importance of:

•possessing a clear understanding of the organization’s structure
•reviewing organizational design to identify adjustments that may lead to greater effectiveness
•strong awareness of strategic objectives of the organization
•identifying and selecting training interventions that address company’s goals and objectives
•ensuring that training programs are designed with a focus on company’s values / guiding principles
•distinguishing between training solutions and operational roadblocks

Damian Hanft, SPHR, SHRM-SCP
Director of Learning & Development
Arby’s Restaurant Group

Jenny Aden Murnane, PhD
Director
Bellevue University’s Human Capital Lab

When Paul Brown took over as CEO of Arby’s, the Atlanta-based quick-service sandwich brand, he brought an unblinking assessment to the chain’s critical need for a smart and confident leadership pipeline. That led to a radical approach from HR and Learning: They knew that some of their people would move on – but wanted to offer the best leadership education they could – so they could become known as THE EMPLOYER that trains future managers for all of America.

The result was an innovative management education program designed to address important Arby’s KPIs – including:
• Career Advancement for managers and team members
• Increased manager/team member Engagement
• High performance appraisals 
• Increased social responsibility
• Improved ranking as Employer of Choice

Learn best practices and participate in the actual process Arby's uses to create an educational program targeted at building high-performance management pipeline including developing KPIs, analyzing knowledge gaps, creating impactful learning, engaging employees, measuring tesults, and integrating results for future success.

Colby Hutchinson
Hospitality Management Trainer
Best Western Hotels & Resorts

One of the most influential factors for guests when deciding which restaurant or hotel to dine or stay at is social media. The internet has fundamentally changed the hospitality industry yet many struggle on how best to effectively manage social media.

During this interactive session, Colby will highlight the impact social media is having on the industry, help you better understand the different social media platforms, and review ways you can manage them more successfully.  Whether your training environment is a single property or a multi-unit franchise, you’ll gain insights that will help you develop or refine your social media training plan. Attendees will explore guest comments, highlighting when and how to respond in ways that help your organization drive more revenue.

Trainer Track: Evaluation & Assessment

Curt Archambault
Vice President
People & Performance Strategies

Cindy Bates, PHR, CHT
Director of Training
Common Man Restaurants

Simply offering training and holding classes doesn’t always translate to success. You must establish training objectives and then conduct evaluations to determine the level of success.

This workshop session will teach you how to:

• conduct a training needs assessment prior to the class to ensure that the class content addresses the training objectives
• learn about the participant’s individual strengths and challenges in order to adapt the class to their unique needs and interests
• seek confirmation that students are understanding the content throughout the class and makes adjustments to ensure a positive learning experience
• conduct evaluations at the end of each class to monitor student response and uses the information to improve future classes
• conducts formal evaluations on the job to determine if the training is having a positive effect on changing behavior in the workplace

Manager Track:  Project Management

Crystina Bukrinsky, CHT
Director of Training
Mexican Restaurants, Inc.

Michele Lange
Director of Training
The Habit Burger Grill

It is critical that managers oversee projects but determine which ones take higher priority and which ones meet objectives and provide the best ROI. The workshop will teach you how to:

• identify corporate development needs based on strategic objectives and goals
• prioritize training development based on a criteria of projects most likely to positively affect the business
• review projects based on a return on investment model, approving those that deliver positive value
• coordinate efforts of developers to ensure that projects address training needs and are developed on time and within budget
• coordinate workflow of designers / trainers to maximize team’s focus on key business objectives
• frequently review training curriculum to ensure that the right programs are being delivered to address company’s changing needs

Serah Morrissey
Director of Human Resources
WB Hotel Group 

We have all been there - rushing to review an application 5 minutes prior to an interview. We find the closest restaurant booth or seat in the hotel lobby and hope the perfect candidate will magically be sitting across from us, eager to join your team and become your next star associate! If this sounds familiar, come join us to learn how preparation and a little creativity can increase your selection success and provide a realistic preview of your open positions. In this interactive session, you will learn techniques for uncovering job compatibility through the interview process, and will gain an understanding of how thorough interviews avoid costly hiring mistakes by determining how to solicit and interpret non-verbal messages during the interview.

Dave Mitchell
Founder/President
the Leadership Difference, Inc.
www.theleadershipdifference.com

This program was named the Meeting Madness Winner 2013 for best event of the year by Meeting Professionals International at the World Education Congress in Las Vegas. In December 2013, his book of the same name was released and was immediately named Best Business Book of the Month by Amazon.

This info-filled, energizing training session will provide you with the tools to understand your own unique communication style. After completing an interactive styles assessment, you will learn about the 12 fundamental interactive styles as Dave relates each style to characters from internationally known motion pictures. 

Through his keynote, Dave enables you to learn about your own unique interaction style and how to communicate more successfully with a wide variety of style “types”.  You will be better able to present information about ideas, products and/or services in a manner that is most engaging to those with a different interactive style.  

Eat. Laugh. Network. Drink. Dance. Bond. The Monday Night Dinner is a fun, relaxing celebration of all that we have accomplished and is a welcome break before heading into the final stretch Tuesday morning.  This casual event allows attendees to strengthen the bonds they have formed over the weekend. Plus, the cost is included in your registration fee!

Danielle Dally
Senior Training Manager 
The Broadmoor

Come explore The Broadmoor and learn about the history and legacy of the nearly 100-year-old resort and get a behind the scenes peek of the current operations. Wear comfortable shoes as the tour will cover nearly two miles touring around the grounds and the many buildings that make up the Five-Star, Five-Diamond resort. The tour will end with a brief Q&A with the Senior Training Manager of the property, Danielle Dally. Whether you’d like to learn more about the resort and the heart-of-the-operations, or want a chance to stretch your legs and enjoy the scenery, the walk around the property is a can’t miss!