CHART T3 – Hospitality Training Competencies Conference
Colorado Springs March 4 – 7, 2017 Preliminary Agenda
Saturday, March 4
Service Event #1 10:00 am – 2:00 pm
CHT Certification & Review & Exam (Tentative) 8:00 am – 4:00 pm
Trainer Track Capstone (Invitation Only) 9:00 am – 5:00 pm
Pre-Conference Workshop - The Incredible Power of Team 12:30 pm – 3:30 pm
Conference Registration 2:00 pm – 6:00 pm
First Time Attendee Meeting 4:00 pm – 5:30 pm
Welcome Reception 5:30 pm – 7:00 pm
Common Table Optional Dinner Groups 7:00 pm – 9:00 pm
Hospitality Suite 9:00 pm – 11:30 pm
Sunday, March 5
Conference Registration Opens at 7:00 am
Light Continental Breakfast 7:00 am – 8:00 am
Conference Opening 8:00 am – 8:30 am
Keynote: How to Deliver a Better Experience to Every Kind of Customer Kelly McDonald President, McDonald Marketing 8:30 am – 9:45 am
CHART Competencies Round 1 10:15 am – 12:15 pm
Presentation Effectiveness Program Design Coaching and Development Strategic Planning
Alternate Breakout: On The Job Training (Part 1)
Leadership Lunch 12:30 pm – 1:45 pm
CHART Competencies Round 1 (cont.) 2:00 pm – 4:00 pm
Alternate Breakout: On The Job Training (Part 2) Executive Track Capstone (Part 1- Invitation Only)
LIVE Ask My Peers
4:15 pm – 5:30 pm
Optional Evening Event - PLAY! 6:30 pm – 8:30 pm
Monday, March 6
Power Walk 6:00 – 6:45 am
CHART Competencies Round 2 8:00 am – 12:00 pm
Participant Management Process Improvement Operation Knowledge Communication & Influence
Alternate Breakouts: 8:00 – 9:45 am Start Here. Go Anywhere 10:15 am – 12:00 pm Social Media: Are you Controlling it or Is it Controlling You?
8:00 am – 12:00 pm Executive Track Capstone (Part 2 - Invitation Only)
Lunch Break 12:00 pm – 1:30 pm
CHART Competencies Round 3 1:30 pm – 3:30 pm
Evaluation/Assessment Technical Knowledge Project Management Business Acumen
Alternate Breakout: Experiential Interviewing
Keynote: The Power of Understanding People
Dave Mitchell 3:45 pm – 5:00 pm
Resource Gallery and Reception 5:00 pm – 7:00 pm
Dinner Event/Team Building 7:00 pm – 9:00 pm
Tuesday, March 7 Light Continental Breakfast 7:00 am – 8:00 am
CHART Competencies Round 3 (cont.) 8:00 am – 10:00 am
Alternate Breakout: The Broadmoor Back-of-House Tour
Keynote: Seven Secrets to Become the Leader You Never Thought You Could Be Josh Davies Chief Executive Officer, The Center for Work Ethic Development 10:15 am – 11:15 am
Closing Certificate & Pin Celebration 11:15 am – 12:00 pm