Make sure and stop by the Thursday night welcome event and experience a Vegas Street Party! Reconnect with your fellow CHUG attendees, have a bite and a beverage while being entertained Street Party style. Don't leave without having a photo with the entertainers or try your hand at painting on the interactive grafitti wall.

On hand will be the Community Outreach project - Tonopah Community Gardens. CHUG attendees are encouraged to "paint a soup bowl" to contribute to their Vegas Soup event.

The Support Lab for Centricity Electronic Medical Record (EMR), Centricity Practice Solution (CPS) Electronic Data Interchange (EDI) and Integrated Solutions (eRX, DM, SMPP) will be open to assist with your product questions.

These four products each have their own table and staff available to assist you and are color coded so you can easily identify your specific product.

EMR (royal blue), CPS (light blue), EDI (green) and Integrated Solutions (black).

We look forward to seeing you.

Support Lab Hours

• Friday, April 20th: 7:30 am - 4:00 pm
• Saturday, April 21st: 7:30 am - 4:00 pm

President's Welcome
Dr. Gene Green, CHUG Board President

GE Healthcare IT CEO Perspective
Jan De Witte, President and CEO, GE Healthcare IT
Jan De Witte will share his perspectives on his first year as CEO of GE Healthcare IT and his customer-centric vision for the business.

CHUG Panel Discussion
Hosted by Jim Corrigan, Senior Vice President & General Manager, Healthcare IT
A panel of CHUG members will engage in a round-table discussion on some of the major issues facing ambulatory medical practices today.

GE Healthcare IT Product Update
Michael Friguletto, Vice President & General Manager, Healthcare IT
Mike Friguletto will provide a roadmap update on Centricity EMR and Centricity Practice Solution, and share the latest perspective on GE Healthcare's patient portal strategy.

Being Creative in an Anti-Creative World
Jay Parkinson, MD
Dr. Parkinson will discuss his own personal story as a physician who creates innovative health services and health IT. He will share how he has been successful, and where he has failed, and how ultimately, his efforts have helped push the world of healthcare IT to a better place.

Tom Landholt, MD, PatientCare Family Clinic

Two CHUGs ago we presented how we use a business plan in our small clinic to adopt and implement better technologies and workflows in a meaningful way.  This past fall we presented how we leveraged our technologies to achieve meaningful use.  Much of the interest following the presentation focused on our use of interfaces and web-enabled technologies to leverage our data in a meaningful way.  We would like to present a more in-depth look at our use of the clinic interface engine, portal, lab results interface and secure messaging.  One example is our single lab ordering interface that provides enhanced workflow at the point of care reducing overhead, transmits billing information automatically into CPS 10, brings a patient friendly, editable graphic result to the physician's desktop that can be sent to the patient via secure messaging.  Our interface engine allows us to participate in current and future registries as well as participation in future CCD document upload and download.  The coordination of these interfaces with our existing portal and secure messaging capabilities enable us to be confident we will be able to participate in the rapidly evolving healthcare market without sacrificing the advantages of our small, privately owned and controlled clinic.

Objectives:

1. Have a good understanding for the interfaces that are available for small clinic usage in a CPS 10 environment, and how they are seen in the light of a profitable business plan.
2. Understand specific examples of the interfaces working together to lower costs, have better control of data and improve communication with patients.
3. Understand how the workings of the interfaces empower the clinic to meet potential future data needs in terms of participation in registries, a Continuity of Care Document and other data exchanges within the healthcare environment.

Don Clothier, Sr. Systems Analyst, University of Oklahoma
Rachel Franklin, MD, Associate Professor, University of Oklahoma

In 2007, the University of Oklahoma Family Medicine clinic transitioned our paper records to Centricity EMR as part of a larger implementation within a 500-physician academic practice group. In anticipation of resistance to implementation, especially from more established physicians, we developed an innovative strategy for orientation and skills development within the Department of Family and Preventive Medicine's 50 physician practice group.  The innovation involved the creation of a provider/staff education team comprised of the departmental IT director and a physician champion, and includes monthly EMR meetings at which faculty have the opportunity to participate in troubleshooting and solution sharing with campus EMR management, and a quarterly "EMR Tips and Tricks/EMR Best Practices" presentation at departmental Grand Rounds.  Our response to implementation has been excellent, with faculty, staff and residents expressing increased satisfaction with and comfort in use of the Centricity EMR.  In addition, by using as a physician champion a faculty member who also teaches billing, coding and risk management and who is the departmental faculty representative to the Meaningful Use and Patient-Centered Medical Home campus committees, we have ensured the continued interest of the faculty and residents in improving their skills within the EMR.  We will discuss what we as a department have learned in the implementation and, perhaps more importantly, in maintaining ongoing communication with a disparate group of Physician faculty, Physician Assistants, students, residents and staff to enhance use of the EMR to meet the primary goal of excellence in patient care.

Objectives:

1. Understand the correlation between efficient, effective patient care and the knowledge and comfort level of physicians and staff with the technological tools provided for their use at the point of care.
2. Be able to identify barriers against and motivators for physicians to spend the time and energy necessary to become high functioning users of an electronic medical record system.
3. Learn to leverage existing resources and strengths to increase physician ownership in and functionality within the EMR.

Megan Rheinhardt, RN, Nurse Informaticist, Concord Hospital
Joel Berman, MD, Chief Medical Information Officer, Concord Hospital

A physician and nurse informaticist describe how their multi-disciplinary organization leveraged lean principles to design, implement, and continuously improve a customizable end-of-visit summary form that contributed to the successful HITECH attestation of 96 providers in 27 practices that share one medical record.

Objectives:

1. Describe how LEAN principles and techniques can facilitate the design and successful implementation of an end-of-visit summary that the user can customize to the needs of the patient.
2. Understand why different specialties must develop different workflows to generate their end-of-visit summaries.
3. Appreciate the value of provider report cards in driving organizational success.

Teri Cipriano, Hosted ClaimsManager Analyst, GE Healthcare
Marion Marino, Director of Operations,Concorde Medical Group, PLLC

Hosted ClaimsManager (HCM) is the latest clinical scrubbing solution for Centricity Practice Solution customers. This presentation will walk you through a demo of how the Hosted ClaimsManager solution works during the Approval Process to check your tickets against a variety of edits including CCI edits, Medicare LCD's and other payor specific rules. We will demonstrate the reports that are available to help your practice track the success of the scrubber in reducing your monthly rejections and denials. Additionally, we will have a current HCM customer speak about their experiences with this plug-in and what impact it has had on their organization.

Objectives: 

• Learn how to reduce clinical rejections and denials prior to claim creation.
• Understand Centricity EDI reports available to assist Hosted ClaimsManager customers track their rejections and denials real-time.
• Learn about a customer experience with installing Hosted ClaimsManager and what impact it has had on their organization.

Jon D. Morrow, M.D. Senior Medical Leader & MQIC Director

Current members of the Medical Quality Improvement Consortium (MQIC) are cordially invited to the semi-annual MQIC Member Meeting and luncheon. Please join GE Healthcare’s MQIC leadership for a status report and question-and-answer session. Topics will include MQIC growth, infrastructure improvements, product development, and planning for Stage II of Meaningful Use. Lunch will be served.

Badri Narasimhan, CEO ChargeMD LLC

ChargeMD addresses a critical issue for practices - the challenge of keeping track of paper tickets, going to multiple hospitals, ASCs or nursing homes, bringing back facesheets and potentially losing some charges in the process. Fully integrated into Centricity, ChargeMD is the home of the 7-second charge capture process that adds revenue to your practice.

Over 70% of practices are working to be accredited as a Patient Centered Medical Home*, a care model emphasizing coordination and cooperation between a patient’s multiple care providers. The benefits of this approach are proven, yet the challenges and nuances of implementation can be complicated. Join Kryptiq and a diverse panel of providers, including St. Johns Internal Medicine, University of Arkansas Medical Sciences, Diagnostic Clinic of Largo, and Southern New Hampshire Medical Center, as we explore the tenants of Patient Centered Medical Home, and examples of successful implementation and use. Active audience participation is encouraged as we discuss concerns, and the future technology requirements needed to achieve not only the structure, but the spirit of Patient Centered Medical Home.

Objectives: 

1. Explore the meaning and benefits of the Patient Centered Medical Home
2. Gain insight into the challenges and successes of real-life practices who have embraced and implemented the Patient Centered Medical Home model
3. Open audience participation around current solutions and future enhancements that will help you establish a Patient Centered Medical Home

*MGMA - http://www.mgma.com/blog/70-percent-of-study-participants-moving-toward-PCMH-model-MGMA-research-reveals/
 

Mark Segal, PhD, Vice President, Government and Industry Affairs, GE Healthcare IT, GE Healthcare

What to expect in 2012 regarding accountable care, health care reform, ICD-10, HIPAA, SGR and many other pressing regulatory and policy issues. GE is committed to helping you stay informed and supporting you through these transitions.

Objectives:

• Learn about the scope and timing of upcoming regulatory and policy changes.
• Understand how GE Healthcare is and will continue to support you through these transitions.

Mike Duckworth, CEO, IMMS-LINK
Tracie Koepplin, EHR Clinical Coordinator, Physicians Medical Center

Immunizations represent one of the most important parts of the pediatric patient's chart.   As goal that every pediatric office struggles with is how to record our patient vaccines most accurately and in a timely manner.   So we elected to move forward with an integrated immunization tool that allowed us to:  

    1.  Download patient immunizations from the state registry  
    2.  Populate the patient's immunization into the correct observation term seamlessly  
    3.  Allowed the combo vaccines to be cross referenced correctly  
    4.  No longer spend hours per day updating the state registry with new vaccines for our patients

Objectives:

1. Understand why a site would need a bi-directional interface with the State Registry
2. Review what tasks were required to implement an Integrated Immunization Solution with the State Registry
3. Learn how using an Integrated Immunization Solution effected the clinical workflows and improved the quality of care of the patient

Derrick Bovenkamp, Systems Administrator, Family Care Network
Rachael DeVries, EMR Manager, Family Care Network

This breakout session will provide an overview of the planning, testing and implementations procedures that Family Care Network uses for effective upgrades of the EMR and CPS systems. The goal is to show how IT and Clinical departments can work together to provide a stable painless upgrade to the clinical staff and all the challenges that come with them along with best practices for communicating with Clinical Staff. The overview will be followed by an open discussion.   

Objectives:

1. Provide a basic outline of the best practices that Family Care Network of Bellingham, WA has found for testing, planning and upgrading EMR and CPS software.
2. Discuss how IT and Clinical departments can best communicate upgrades and changes of the EMR and CPS software to clinical staff to foster trust and lessen the burden to clinical staff and providers.
3. Show how Family Care Networks IT and Clinical departments work together seamlessly to provide EMR upgrades will little or no problems to clinical staff.

Abbey Weymouth, Quality Improvement Project Coordinator, Sound Family Medicine
Joe Reilly, Product Specialist, NexSched, LLC
Anthony Angotti, Managing Partner, NexSched, LLC

In 2008, Sound Family Medicine (SFM), a 32 provider primary care group located in Puyallup, WA received a grant from the Washington Health Information Collaborative to create a disease management registry (DMR). Having implemented the Centricity EMR in 1998, SFM already had a rich repository of clinical information about their patient population. Their goal was to utilize this data to identify chronic disease patients in need of care. In doing so, they hoped to increase the awareness of both these patients and their providers and take a proactive approach to chronic disease management. SFM was able to do just that.   The resulting system has allowed SFM to combine diagnosis, observation, encounter, and other clinical information to systematically recall high risk patient populations. This system has also allowed them to generate and deliver targeted communications to these patients regarding their disease status and need for care. This has resulted in increased patient visits, improved quality, better disease management and reporting, and increased revenue. Overall, SFM has seen a dramatic increase in patient compliance as reflected in their diabetic and preventative care measures (Measured using NCQA and DOQ-IT Preventative Medicine measures generated by MQIC).

Objectives:

1. Understand how to utilize data that's already there in Centricity to improve patient outcomes.
2. Understand that improving patient outcomes improves the practice’s bottom line.
3. Recognize that utilizing performance and outcome data is a way for the practice to go to the next step of becoming the leading healthcare provider in their community

Tara Williams, Systems Engineer, GE Healthcare

The session will provide an overview of the common workflows and rejections when utilizing supported EDI functionality in Centricity Practice Solution.

Objectives:

• The attendee will have an understanding of the claims lifecycle.
• The attendee will learn to resolve common EDI rejections encountered in Centricity Practice Solution.
• The attendee will understand the basics of interpreting an 837 Claim file.

Panel:
Harley Geiger, J.D., M.A., Policy Counsel, Center for Democracy & Technology Washington, D.C.
Bradley Malin, Ph.D., Associate Professor of Biomedical Informatics, School of Medicine, Associate Professor of Computer Science, School of Engineering, Director, Health Information Privacy Laboratory, Vanderbilt University, Nashville, Tenn.
Nestor J. Rivera, J.D., Senior Counsel, Privacy & Data Protection, Global Privacy Leader, HCIT & Performance Solutions, GE Healthcare, Barrington, Ill.

Moderator:
Jon D. Morrow, M.D., Senior Medical Leader, Clinical Data Services, Director, Medical Quality Improvement Consortium (MQIC),GE Healthcare

De-identified health information makes it possible to put otherwise inaccessible information to beneficial, broad-population research use without compromising patient privacy. The panel will describe the uses and value of the de-identification process from regulatory, statistical, public-policy, and legal points of view and will discuss the nuances of appropriate use of EMR data for medical research. EMR data contain a wealth of information that can enhance medical knowledge through research. While the need to protect patients’ privacy is paramount, there is also a need to make research data available for the benefit of the whole community. To meet both of these needs, the HIPAA Privacy Rule provides a framework for removing data from protected health information to prevent the individual patient from being identified. Once data are de-identified in this manner, they are no longer considered protected and may be used for research or disclosed for other purposes.

Robin Jones, RN Clinical Analyst, Faxton St Luke's Healthcare
Nicole Martin, RN Clinical Analyst, Faxton St Luke's Healthcare

According to Chinese astrology; a dragon is a legendary creature. The image of the dragon is blurred, misty, mystic, noble and untouchable. It is the symbol of power. According to our Clinicians transitioning from the paper world to an EMR, some, if not many, feel that they are losing the power they once had with paper. We have testimonials that can assist you in reaching a place of electronic euphoria and make you more powerful with the help of integrating Dragon Medical with your Centricity EMR workflows.

Challenge: Fully leverage Centricity EMR by getting all pertinent patient information in the EMR – quickly & as seamlessly as possible.

Solution: Rollout Dragon Medical voice recognition to your providers to be used alongside the Centricity EMR

Results: With the help of MindWare Connections we have over 50 physicians currently using Dragon Medical to fully leverage Centricity EMR. Patient notes, now available real-time, are at a premium quality level. Annual transcription cost savings easily and instantly attained. Physicians are able to code at a higher, more appropriate, level. Physicians have achieved peace-of-mind with Dragon Medical.

Objectives:

1. Have an understanding of how to achieve a quick return on investment & maximizing reimbursement by coding with confidence. Learn how to eliminate transcription costs while optimizing documentation quality. 
2. Learn how to achieve higher levels of clinician satisfaction – a key benefit with detailed patient notes: critical to quality patient care. Dragon Medical used within Centricity EMR affords physicians the ability to reflect the uniqueness of each patient encounter directly in the office note. 
3. Achieving meaningful use easier by using Dragon.....: Learn where the perfect balance between dictation and discrete data entry lies. Adapt your workflows so that the proper discrete data and observation terms are captured for quality measures, while still allowing the Clinician the freedom of speech using Dragon throughout the encounter.

Daniel Anderson, Technical Services Consultant, GE Healthcare
Mike Dent, Senior Infrastructure Engineer, Clerity Solutions 

Presentation to show the needed requirements for upgrading to Centricity Practice Solution v10 or Centricity EMR v9.5. In depth paths on how to get to the current versions and lessons learned.

Objectives:

• Understanding the system requirements for upgrades
• Understanding what upgrade paths exist
• Learning from known issues encountered during the upgrade process

Matthew Johnson, IS Project Engineer, Fisher-Titus Medical Center
Scott Steinmetz, Director, Information Technology, Fisher-Titus Medical Center
Laura Tanigawa, Billing Manager, CPC, Fisher-Titus Medical Center

Hear how Fisher-Titus Medical Center implemented an employee wellness form into Centricity EMR, to support the hospital's employee health plan wellness program.  The program has incentives for employees to follow proactive wellness guidelines for disease prevention.  The form was developed to assist local providers using Centricity to ensure that all wellness standards of care are met for the hospital's covered lives.

Objectives:

1. Use Centricity EMR to identify a patient as being covered by an Insurance-based wellness program
2. Provide the wellness standard of care protocols to the provider
3. Assist the provider in quickly knowing the status of the progress in meeting the wellness standards

Hilari Scott, Systems Engineer, GE Healthcare
Rachel Hiatt, Systems Engineer, GE Healthcare

This presentation, geared towards Administrators and Billing Supervisors, will provide an overview of best practices for building task queues and assigning tasks.

Objectives:

1. Know how to build task queues in Task Management
2. Understand the criteria for building queues and be able to build queues to accomplish specific objectives
3. Understand how to divide queues for task assignment

Elva Ellen Kowald, Global Product Marketing Manager, Consumer Healthcare IT Products, GE Healthcare

Patient-Centered Medical Home (PCMH) is a model of care that focuses on the health and well-being of the patient. In a PCMH, each patient has a primary care physician who builds a long-term healing relationship with the patient and his family, and coordinates the patient’s care among multiple providers.  Referencing customer experiences and plans, this session will demonstrate how a patient portal can support PCMH initiatives, serving as the online vehicle for developing strong, ongoing and supportive communications between providers and patient, while helping the patient to better understand his diagnosis, health information and plan of care.

Objectives:

1. Understand how a patient portal can help healthcare organizations meet relevant Patient-Centered Medical Home standards and elements
2. Understand how Centricity customers are using patient portals as part of their PCMH initiatives, as well as to simply accelerate patient-provider relationships and patient involvement in their healthcare
3. Understand how PCMH builds on Meaningful Use Patient and Family Engagement Criteria, as well as learn about synergies between PCMH and the Accountable Care Organization (ACOs) model.

Katie Bieker, Computer Systems Manager, Pediatric and Adolescent Medicine, PA
Marshall Kelley, MD, Pediatric and Adolescent Medicine, PA

Patient education handouts can be a valuable tool in improving quality of care by increasing patient compliance and provider-patient communication.  Centricity’s patient education functionality is powerful when utilized to its full potential.  In this presentation we will explore how our pediatric practice has created custom handouts and letters over the last several years and how they will be used to meet Meaningful Use benchmarks.  We will explore the layout of our VFE “Handout Dashboard” form.  This form streamlines the process of finding the right documents with fewer clicks and without custom handout lists.  Reportable documentation that handouts were giving can be achieved without creating a new visit using that form, as will be demonstrated with in depth examination of the functionality of those buttons and associations.  We will introduce the ways in which we use observation terms, document variables and patient attributes to create handouts that are visit-specific without manual editing.  We will also discuss how we plan to incorporate these forms into our patient portal solution.

Objectives:

1. Know how to use observation terms, document variables and patient attributes in handouts
2. See how we use a handout dashboard form to locate, print and document handouts with fewer clicks, without creating multiple visits, and without navigating away from the chart
3. Know how to use handouts to respond to new patient education challenges including patient portals and Meaningful Use benchmarks

Karen Williams, BSMT (ASCP), Internal Medicine of Northern Michigan
Pat Wolfram, VP of Marketing, Ignis Systems

Creating clean EMR orders and bidirectional interfaces to our in-house lab as well as two outside reference labs saves us money, provides better patient care, and makes our workflow efficient. Auto completion keeps track of order status, results always match to the right patient, and we have reduced lab call backs. Patient friendly reports help to keep patients well informed.

Objectives:

1. We will show you how we have set up our orders and interfaces to make them easy to order, keep track of outstanding orders, and easily provide lab reports to colleagues and patients.
2. Our practice owns a lab. We’ll show you how we’ve made it more efficient by minimizing Medicare and other insurance write-offs, through analysis of the test volume from our own lab as well as 2 reference labs and streamlining the order completion process.
3. Patient-friendly lab reports keep our patients informed, more active in their care plans, and reduce the number of phone calls asking for lab result interpretations.

Simeon Schwartz, CEO, WESTMED Practice Partners

As healthcare providers seek to redefine themselves as accountable care organizations, it will be crucial to examine the role technology will play, and how it will serve the need to modernize data analytics, predictive reporting, valued-based purchasing, and quality-driven care management.  This presentation will review one progressive medical practice’s transition in developing its HITECH infrastructure and solutions to meet these demands and to optimize shared savings. Participants will explore the types of technology, innovation, resources, and services necessary to adapt and thrive in a new era of value-driven health care. Upon completion of this activity, participants should be able to define integrated HITECH solutions necessary to meet the demands and accountable care and shared savings reimbursement models; discuss electronic health records and what role they play in the ACO; identify key areas of focus of electronic repository and security of records; identify steps to disaster recovery plans and continuity of business; review analytical tools necessary to demonstrate quality care, outcomes and performance measures; and evaluate HITECH tools to coordinate care across multiple care givers, stakeholders and share data at the point of thought.

Objectives:

1. Define integrated HITECH solutions necessary to meet the demands and accountable care and shared savings reimbursement models; discuss electronic health records and what role they play in the ACO
2. Identify key areas of focus of electronic repository and security of records; identify steps to disaster recovery plans and continuity of business; review analytical tools necessary to demonstrate quality care, outcomes and performance measures
3. Evaluate HITECH tools to coordinate care across multiple care givers, stakeholders and share data at the point of thought.

Lana Giacomelli, Financial Controller, Gastroenterology Specialists of Oregon

As the patient’s financial burden increases, so too does the need for efficient and modern patient revenue collections systems.  Learn how the Gastroenterology Specialists of Oregon mitigate statement costs, automate payment posting, and decrease statement related calls with their comprehensive Online Bill Pay solution.  Join us for a detailed examination of the implementation process, ongoing customer support, and insight into improving online bill pay utilization.

Objectives:

1. Learn about the implementation and positive impact of a modern online bill pay system.
2. Learn about online bill pay best practices for post live utilization, marketing, and statement design.
3. Learn how we are able to identify, measure and track financial metrics

The Support Lab for Centricity Electronic Medical Record (EMR), Centricity Practice Solution (CPS) Electronic Data Interchange (EDI) and Integrated Solutions (eRX, DM, SMPP) will be open to assist with your product questions.

These four products each have their own table and staff available to assist you and are color coded so you can easily identify your specific product.

EMR (royal blue), CPS (light blue), EDI (green) and Integrated Solutions (black).

We look forward to seeing you.

Support Lab Hours

• Friday, April 20th: 7:30 am - 4:00 pm
• Saturday, April 21st: 7:30 am - 4:00 pm

David Finn, CISA, CISM, CRISC Health IT Officer, Symantec

The deadline for HIPAA Security Rule compliance was April 2005! Now there are many new reasons to become compliant if you aren’t already - - including Stage 1 and 2 of Meaningful Use. Additionally, you will have to be able to document what you’ve done to prove you are compliant starting with the HIPAA Risk Assessment. Today, whether you are motivated to be compliant with the regulations, wish to implement appropriate and reasonable safeguards because it is the right thing to do or just want to complete the box so you can receive incentive funds, or all of the above, now is the time to act. This session will give you some: 1) background on the HIPAA requirements and what has changed under HITECH; 2) how the IT environment is quite different, particularly in healthcare, than it was even three years ago; 3) explain what goes into a Risk Assessment and some of the Do’s and Don’ts of conducting the assessment, and; 4) some of the details and nuances of Risk Assessment in the age of Meaningful Use

Objectives:

1. Explore the importance of doing a Risk Assessment and why it must really be an on-going process, not a one-time effort
2. Understand the key elements of the Security Risk Assessment
3. Recognize the value of risk assessment not just in terms of compliance but how it can help align people, process and technology
4. Review changes in the IT landscape, including threats and delivery models and how they impact security planning in healthcare

David Erickson, Lost Creek Consulting, Inc.

Everyone knows about connecting Centricity EMR to the laboratory, but have you ever wondered what else you can connect to? What other systems can you get data from or send data to? In this session we will talk about how to get data into and out of Centricity EMR. We will show some of the tools available to help create new interfaces and manage existing ones. We will talk about creative ways to move data using encounter forms and custom programs. Some specific examples covered will be problems, medications and allergies preloads and bi-directional interfaces with state immunization registries, contingency planning, and release of information. Examples will be shown in connecting to pieces of equipment. We will talk about HL7 file formats, CCR and CCD formats, and how each is used. Several tools will be shown and demonstrated, some from Lost Creek Consulting, and some from other vendors. Bring your questions and even some examples if you want some help.

Centricity EMR sites of many sizes are now enjoying a new “Apple like” lab report that is easy to create, easy for patients to interpret, and that integrates smoothly with your patient portal. Many of those Centricity EMR sites are also taking advantage of new ordering capabilities where lab orders route to the correct lab based on patient insurance, where EMR clinical content is included with the order (fasting, creatinine values, height, weight,…), and where full patient summaries are included with orders to the imaging department. And of course, medical necessity checking and orders auto-completion continue to be standard fare for these users of EMR-Link Educational

Objectives: 

1. See how patient-friendly lab results are now so much easier to review, annotate, and forward to patients.
2. Learn how HTML lab reports are easier for the practice to interpret and forward to colleagues.
3. Learn how a good EMR order workflow benefits the practice, the lab, and the imaging departments, improving efficiency and patient care in the practice.

Geoff Lay, Product Manager, GE Healthcare

During this session attendees will receive an overview of the Centricity ePrescribing platform, the ePrescribing implementation process and insight into the ePrescribing platform roadmap and updates from Surescripts. We will provide details regarding GE Healthcare's plans to support the DEA's ePrescribing of Controlled Substances (EPCS). The second half of the session will feature presentations from current Centricity EMR and Centricity Practice Solution customers who have participated in the Surescripts ePrescribing Quality review process and highlight the insights they have gained.

Objectives: 

• Understand Centricity ePrescribing key features and product roadmap
• Define quality as it relates to e-prescribing and understand best practices
• Understand issues encountered during ePrescribing and possible interventions

See how Intuit’s commitment to exceeding Practice & Patient expectations can improve office efficiency and keep your staff smiling. By delighting your patients, you can leverage their engagement to save time at your practice.

Objective:   Learn how the Intuit Health Patient Portal can save time for you and your patients by moving repetitive and non-urgent tasks online.

Badri Narasimhan, CEO ChargeMD LLC

Physicians have excellent support when they are within the 4 walls of their clinic. When they leave to go to the hospital or a nursing home, their productivity is much lower. The manifestation of this productivity loss is in paper-based charge capture processes that result in missed charges, higher denials and inefficiency not only for the physician but also the biller who has to cope with the result of the paper process. As we look ahead to the switch from ICD9 to ICD10, the problem compounds tenfold.

Physicians at Cardiovascular Associates of Mesa (www.cvam.com), Advanced Gastroenterology (www.agipractice.com), MK Orthopedics (www.jolietortho.com), Eugene Pediatrics (www.eugenepeds.com) and many other Centricity customers use a patent-pending 7-second charge capture solution that is fully integrated into Centricity. We will review this solution, its advantages and how integration with Centricity helps them stay on top of their day while being away from the office.
We will recruit physicians or staff from these practices to either be at CHUG in person or record video testimonials of the product in action, showing advantages of the integration with Centricity.

Objectives: 

1. Understand how to integrate the Centricity schedule on a mobile device and enter charges remotely at a hospital or a nursing home and have the charges automatically sync back into Centricity.
2. Enter charges in 7 seconds and never miss a charge through reminders and fail safe mechanisms built into the product
3. If seeing a new patient not in Centricity, scan the barcode of the patient and enter charges - a patent-pending feature delivering ultimate innovation integrated right into Centricity.

Dr. Chris Beal, Physician, St. Johns Internal Medicine
Mike Duckworth, Consultant, MD EMR Consulting

Patient Portals are the new frontier into the patient experience and here are some of the unique uses we have found with the portal for our Meaningful Use as well as Patient Centered Medical Home. *Decreased volume of phone calls to our office *Improved accuracy of information to patient *Patient recruitment as Health Care Delivery Team-members *Emergency / Remote access to Chart Summary for patients *Staff liberation from conventional phone call attempts and missed communication *Quality Measure Improvement through direct messaging to patient *Order Delivery to Patient for diagnostic and screening tests *Key information exchanged through CCD and CCS *Patient pre-appointment on-line forms *Signed consent forms completed on-line

Objectives:

1. Understand the importance of the portal registration process.
2. Learn how we improved our clinical and non-clinical workflows using the patient portal.
3. Understand how we improved our quality of care for our patients.

Michael Ferragame, Sr. Systems Analyst/Programmer, Lehigh Valley Health Network
Scott Higgins, Sr. Systems Analyst/Programmer, Lehigh Valley Health Network

Our team has implemented over 80 hospital-owned practices, ranging from small (20 users).  Based on our lessons learned from these implementations, our presentation will share some of the fundamentals of a successful implementation.  We have found that one of the keys to a successful CPO EMR implementation begins with a strong fundamental foundation.  Our presentation will cover project management methodologies, education, execution and collaboration.  Each step of our approach will show implementation staff tools and their applications to kick-off your project, collect pertinent information, involve key stakeholders and provide education and support in preparation for the practice's go-live.  We will demonstrate the structured education process that involves our education staff and the practice users.  We believe in exposing the users to CPO EMR as much as possible through the use of individualized training sessions.  And finally, after preparation and education, our presentation will share methods of executing the implementation.  We will cover the model for amending content in CPO and how we transition users from the implementation phase to the support phases.

Objectives:

1. Learn tools and their applications that will keep your project on time.
2. Learn that proper training and education is essential to user buy-in, which will result in a successful outcome.
3. Gain knowledge on tailoring CPO support adequately and effectively.

Tracy Gindlesperger, EMR Manager, Oregon Neurology Associates
Julia Pullman, MS, PA-C, Dallas Family Medicine

Tracy Gindlesperger of Oregon Neurology Associates in Springfield OR, and Julia Pulliam, MPAC of Dallas Family Medicine in Dallas, OR share their experience with eSignature capture on the iPad, as integrated “real time” into Centricity EHR for patient entered history and standardized patient self assessments. The presentation will cover basic workflow changes, automation, and benefits gleaned by the clinics, both in terms of finance and personnel. They will share their clinics' learning in implementing the iPad as a replacement for the clipboard in the back office, and how that has streamlined their data capture, note generation, and use of patient health assessments and other standardized screening tools.  Patients can now do much of their own documentation (PMH-PSH, FH-SH, Risk Factors, Review of Systems, and Risk Assessments) after which their responses — along with their scores — flow wirelessly into the EHR for ease of use and documentation at the point of care.

Objectives:

1. Participants will understand basic workflows using eSignature Capture Solution for Centricity on the iPad and integrating it with their standardized patient facing screening tools.
2. Learn workflows that streamline documentation of patient entered history and risk assessments while delivering actionable information to clinicians in the EHR for immediate use at the point of care.
3. Participants will learn the perfect trajectory for that little red bird on the fourth level…future applications of eSignature Capture Solution for Centricity. plans for deployment

Brian Churchill, Director of Information Systems, Sturdy Memorial Hospital

Hear how Sturdy Memorial Hospital (Attleboro, MA) uses GE Healthcare’s Health Information Exchange (HIE) platform to connect their hospital and provider systems, and extend value through Centricity Patient Online for patient engagement.   Learn how Sturdy is connecting provider systems including GE Centricity EMR with the hospital’s Meditech information system and enabling collaborative, community-based care for their patients.  Gain insight from Sturdy Hospital’s use of Patient Online to enhance patient coordination and improve patient and provider satisfaction.

Objectives:

1. Understand how HIE can be applied to provide access to data stored in disconnected or interfaced systems.
2. Learn how affiliated physicians are able to strengthen their relationships with the broader community through an HIE.
3. Learn how HIE positions hospitals and healthcare systems for the future Learn how a hospital can create a community engagement strategy leveraging HIE

Erika Orrick, User Experience Leader, GE Healthcare

As GE Healthcare continues to update the look & feel of the Centricity Practice Solution and Centricity EMR products, we want to get feedback on the design decisions released in Centricity Practice Solution v10 as well as look forward towards moving the rest of the clinical application workflows into the new look & feel. Please join us in this interactive session with members of the engineering and product management teams that will include brainstorming activities and time for comments.

Objectives:

• Have a chance to provide feedback on the existing changes in Centricity Practice Solution v10. 
• Be able to help drive the next design decisions in upcoming versions.
• Meet the people behind the product design.

Whether you are a longtime user of PatientLink or have not heard of us yet, you will quickly see the benefits our new products bring to your clinic. Our two products, PatientLink Scan and PatientLink Online, will allow you to easily capture data from every patient whether they complete their forms at home or in the clinic. Our new scanning system allows users to print their own forms within the clinic! Our online product can be used with any portal or simply as a link on your webpage if you do not have a portal in place.

Objectives:

1. Understand the improvements made in the new PatientLink Scanning system.
2. Understand how we work with online portals. 
3. Understand how using both PatientLink Scan and PatientLink Online will give them the ability to capture data from every patient.

Jon Morrow, Senior Medical Leader – MQIC, GE Healthcare
Don Sepulveda, Product Manager, GE Healthcare
 
Come hear GE Healthcare Product Manager Don Sepulveda and MQIC Medical Leader Jon Morrow discuss Meaningful Use Stage 1, with a retrospective of the highs and lows of 2011 and what to expect in 2012.

Objectives:

1. Understand how intricate Meaningful Use is for both providers and EHR vendors.
2. Learn what to expect in year 2 of stage 1.
3. Share best practices with other sites.

Catherine, Princell, RN/MS Health Coach/Care Coordinator, Blue Hill Memorial Hospital

Care coordination and patient self management support of chronic conditions are a central theme in the Patient Centered Medical Home process.  Health Coaches at Blue Hill Memorial Hospital (Maine) are skilled nurses (RN) who take a leadership role in the team overseeing patient care.  Our Health Coaches use a specific visit workflow that integrates the Centricity EMR with guideline-based, motivational education tool ScoreHealth.  This workflow combines two strong technologies to implement outcome based care and population management.  Trends in the healthcare industry are now moving towards a more outcome-based approach. Indeed, given the need to regulate the system in order to reduce health costs, the new focus is on the preventive management of a patient’s well being rather than just their illness.  This approach to care in the PCMH emphasizes the patient as an important member of the team.  This nurse-driven workflow documents patient self management and goal setting for the provider to review, as well as the patient's needs assessment and evidence based outcomes.  This workflow provides the patient with personalized educational materials and facilitates coordinated care with health care providers and community resources.

Objectives:

1. Know how to implement Care Coordination/Health Coaching in their clinic setting.
2. Learn a Health Coach Visit workflow using Centricity and the ScoreHealth patient education tool.
3. Learn how to use Centricity EMR to document and track outcome based self management education and as required by PCMH.

John Virgona, Senior Technology Consultant, Massachusetts eHealth Collaborative
Pam Minichiello, RN, Project Director, Practice Consulting Services, Massachusetts eHealth Collaborative
Peg Tooley, RN, Ambulatory Systems Manager, Champlain Valley Physicians Hospital Medical Center

As the role of Centricity continues to grow in our communities, so too has the need to join community HIEs, offering to improve the effective and efficient utilization of health information and improve patient care.  While trying to manage cost effectiveness for the practice and reduce significant impact to practice workflow, automated solutions are being designed to address common tasks such as post-visit CCD population into an HIE and receipt of community records.  The process proves to be more complex than one might expect and the lessons learned will continue to shape and modify the solution going forward.

Objectives:

1. Explore the key workflows and decisions to be made when connecting the EMR to an HIE.
2. Understand commonly encountered problems, such as CCD content issues between GE and InterSystems, and steps to resolution.
3. Gain insight into how to properly manage an EMR-HIE integration project.

Hilari Scott, Product Specialist, GE Healthcare
Rachel Hiatt, GE Healthcare

This presentation will provide an overview of best practices for using Task Management daily. It will also cover administrative workflows for assigning tasks and understanding staff productivity using reports.

Objectives:

1. Understand the daily user workflow for tasks, including working tasks and navigating queues.
2. Learn how to maintain queues for the practice.
3. Understand how to review staff productivity based on task reporting.

Margery Beck, Systems Analyst, MIMA
Jennifer Boldin, Application Support Analyst, MIMA

Today’s healthcare landscape challenges practices and organizations to do more with less. Chronic care management exemplifies this challenge, with providers struggling to deliver targeted care for the most at-risk patients, while simultaneously maintaining high care standards for the broader chronic population. Left unchanged, existing chronic care solutions are proving to be costly, labor intensive and ineffective at identifying patients most in need. Join MIMA staff members as they discuss the implementation, support, and ongoing benefits of a robust chronic care management system, and how it complements the Patient Centered Medical Home model.

Objectives: 

1. Understand the challenge of managing chronic care populations 
2. Insight and lessons learned from implementing a comprehensive chronic care management system in a large organization
3. Ongoing support challenges, future plans for deployment

With virtual desktops (VDI) becoming more and more prevalent in organizations today, incorporating EMR and CPS into these solutions takes some careful planning and understanding. This presentation will cover the solutions provided by Citrix and VMware today, and will cover best practices and pitfalls gained from experience in the field. Analyzing the EMR and CPS client requirements and merging those with the features provided from VDI will give end users the ability to make an educated decision on utilizing these solutions in a production environment.

Objectives:

1. Understand Virtual Desktop solutions provided by VMware and Citrix
2. Determine organization requirements for deploying virtual desktops. Coordinating requirements of installing EMR/CPS with 3rd party required components.
3. Learn best practices for utilizing VMware View or Citrix XenDesktop in a LAN/WAN environment, master images, printing and other considerations.

“Design for Delight”, Intuit’s #1 strategy for innovation, is transforming how 4,600,000 patients interact with their practices in a way that increases their loyalty while improving office efficiency. Hear one practice’s story of how their integrated Intuit Health portal is making it easier for patients to visit their practice.

Objective:

1. Learn how you can delight your patients – the largest, lowest cost, and most qualified work force at your disposal – to improve your bottom line.

The patented PatientLink System is the fastest way to enter clinical data into Centricity. PatientLink has the ability to capture information directly from the patient at the clinic or from home. The data is transferred into Centricity as discrete data just as if it were typed into the EMR. Our two products, PatientLink Scan and PatientLink Online, give you the ability to reach every patient whether they complete their forms at home or in the clinic. PatientLink has been serving Centricity users since 1999. We have thousands of happy customers who have realized the benefit of PatientLink in their clinic. Let us show you our new PatientLink Scanning System and PatientLink Online products.

Objectives:

1. Understand how to design a workflow to quickly get their patient's clinical data into Centricity.
2. Understand how PatientLink Scan can help them in their workflow, saving them time and money.
3. Understand how PatientLink Online can help them in their workflow, saving them time and money.

Mark Segal, PhD, Vice President, Government and Industry Affairs, GE Healthcare
Don Sepulveda, Product Manager, GE Healthcare

Learn more about the proposed regulations for Meaningful Use Stage 2 and how Centricity solution portfolio will prepare you for meeting the guidelines.

Objectives:

• Understand the proposed regulations for Meaningful Use Stage 2.
• Learn about GE Healthcare's comments on proposed regulations.
• Understand the intricacies of the proposed regulations and how GE Healthcare is preparing to help you meet the proposed requirements.

Michael Hammock, Network Administrator, Center for Primary Care

Even with certified technology, meeting Meaningful Use requirements can require burdensome changes to existing workflows and practice processes, particularly with regard to patient communications. Such changes can be cumbersome, inefficient, and costly for your organization, and hard to enforce and audit. At the Center for Primary Care we’ve sought to automate these processes to minimize process change and achieve higher performance measures.   In this presentation you will learn how we approached the specific problem of sending Clinical Visit Summaries to patients; how we addressed concerns regarding how meaningful these would be for patients, and how we measured achievement for Meaningful Use attestation.

Objectives:

1. Review Meaningful Use requirements for patient communications, and the challenges with existing solutions.
2. Understand why automating the process makes it predictable, reliable, and meaningful to both staff and patients.
3. Consider automated approaches for other rule-based workflows where predictability and reliability is a key to success.

Don McDaniel, CEO/President, Sage Growth Partners

While the field of healthcare analytics lags other industries, it is growing rapidly. With the Patient Protection and Affordable Care Act, measuring cost and quality is no longer the domain of large organizations. All providers will need to understand how their practice and physicians measure compared to other organizations, what tools are available, and how to engineer these tools in daily workflow to engender provider participation.

Objectives:

1. Participants will obtain an understanding of key analytics terms and tools.
2. Participants will obtain an understanding of the "good" and "bad" of analytics through an overview of the current state of the tools.
3. Participants will obtain an understanding of strategic and operational implications for provider organizations.

Kathy Puzak, Revenue Cycle Consultant, GE Healthcare

Audits are not just for coding! Start performing audits on your revenue cycle to maximize your financial success by finding lost revenue.  Appropriate audits will highlight opportunities for this from the moment of initial patient contact all the way through the collection of the final dollar for the visit. With so many opportunities to leave money on the table, you need a systematic way to ensure that processes and procedures are designed and followed to ensure that, at the end of the day, the money is in the bank.  In this session, we will discuss how auditing relates to your entire revenue cycle with emphasis on your organizational policies and procedures. This includes  contracts, scheduling, pre-registration, insurance verification, pre-authorization, patient encounter, upfront collections, coding, charge entry, claims management, payment posting, denial management, insurance and patient follow up.

Objectives:

1. Gain an appreciation of the total scope of the audit process within the revenue cycle.
2. Learn how to apply individual audits to specific processes within the revenue cycle. This includes developing an understanding of how and when to apply organization policies and procedures when developing and conducting audits.
3. Learn how to develop an action plan to address the outcomes of the audits.

Erika Orrick, Sr. Systems Engineer, GE Healthcare
Hilari Scott, Product Specialist, GE Healthcare

The Practice Management suite currently consists of a number of different modules, all looking at different aspects of the revenue management process. As we begin to update these modules, we at GE Healthcare would like your help in building a better product. This participatory session will include discussion with the engineering and product management teams, as well as one or more brainstorming exercises.

Objectives: 

• Help GE Healthcare redesign the Practice Management functions including Billing and Accounts Receivable
• Better understand the development cycle and the thought processes involved 
• Meet the GE Healthcare team behind the application development process

This panel of Centricity users, moderated by Phreesia, will explore the latest thinking, applications and technologies available that support their investment in Centricity. The panel will focus on innovations that have helped them increase cash flow, enhance quality of care initiatives and maximize efficiency for their staff. Use cases and best practices from the Centricity user panel will highlight: · Improved revenue: Increase patient payments; decrease the accounts receivable timeline; manage patients on high-deductible health plans and patients with large balances · Streamlined billing: Simplify the billing and reimbursement process for CPT-coded events; create financial policies that support electronic billing and payment collection · Maximum staff efficiency: Digitize the insurance verification process; eliminate manual data entry and scanning; integration capabilities · Enhanced clinical outcomes: Use electronic check-in to improve data quality and maintain up-to-date patient medical history; administer electronic clinical risk assessments; encourage adoption of quality of care initiatives Attendees will leave this session with a deep understanding of the technologies available to help them connect systems, coordinate staff, maximize cash flow and improve quality of care.


Objectives:

1. Understand tools and tactics to streamline practice workflow to optimize technology investments.
2. Establish procedures for increasing patient payments and reducing accounts receivable timelines.
3. Develop best practices for managing and enhancing clinical outcomes.

Hilari Scott, Product Specialist, GE Healthcare
Tara Williams, Systems Engineer, GE Healthcare

This presentation will provide an overview of the expected impact on Revenue Cycle Management workflows. There will be an interactive session to display the current implementation of GE Healthcare’s solution for ICD 10 within the revenue cycle management features in Centricity Practice Solution. Customers will be able to provide feedback on the solution to the development and product management teams.

Objectives:

• Provide an overview of ICD 10 
• Understand impacts to financial workflows
• Allow customers to provide feedback on current implementation

Lorna Eades, Clinical Data Specialist, GE Healthcare
David Taylor, Product Manager Quality Reporting, GE Healthcare

This session will provide an introduction to the Medical Quality Improvement Consortium (MQIC), Quality Reporting Services (QRS), and Quality Submission Services (QSS). You’ll first learn about the benefits of membership in the consortium and the process that turns members’ Centricity EMR and Centricity Practice Solution (CPS) data into clinical quality metrics that can be viewed and shared. The QRS web portal and CPS 10 Quality tab will be demonstrated showing the different ways quality reports can be accessed, customized, and manipulated in your organization. We will also discuss how you can use QRS and QSS to participate in programs such as Meaningful Use and PQRS. Lastly, tips and tricks from current MQIC members will be shared on how to get the most out of reports and being part of the consortium.
 
Objectives:

• Understand the benefits of MQIC membership and how Quality Reporting & Submission Services (QRS and QSS) work.
• Know the features of the QRS web portal and CPS 10 for quality reporting.
• Understand how QRS and QSS can help you participate in programs such as Meaningful Use to measure your quality and earn financial incentives.

Roger Cortez, Director of Health Information Management, Lawndale Christian Health Center
Bruce Rowell, Medical Director of Clinical Quality, Lawndale Christian Health Center
 
Lawndale Christian Health Center (LCHC) is a multi-specialty Federally Qualified Health Center (FQHC) in the west side of Chicago. We serve over 40,000 patients with 140,000+ visits per year with 70 providers at four locations. Centricity EMR went live in 2008.  By 2011, we were importing about 12,000 documents per month and so began evaluating solutions to reduce this burden on resources and improve our efficiency.  Any solution would also need to improve the accuracy of our data collection, something critical to our reporting requirements.  Leadership at LCHC selected InDxLogic (IDL) as our vendor and gathered the internal resources to make sure the project was successful.  In the first six months, the IDL tool automated the indexing of 60% of clinical documents. The automated process now allows us to import documents and capture clean, accurate clinical data in a cost-effective and timely manner. This presentation describes the team-driven approach to implementing IDL and the internal operational and workflow changes required for AAI to have the highest match rate possible, as well as the tools developed to track efficiency and accuracy of the data being imported.

Objectives:

1. Understand how InDxLogic (IDL) can help meet reporting requirements of an FQHC with a clean, accurate, cost-effective and timely data capture process.
2. Understand a team-based approach to a successful Implementation of IDL.
3. Understand how track and improve the quality and efficiency of the clinical data capture process through data analysis and reporting.

Matthew Asiaf, National Sales Manger, eHealth Solutions, GE Healthcare

Review the maturation of the Health Information Exchange (HIE) market and learn how information exchanges have grown beyond secure data sharing to a more comprehensive platform that can connect a community of providers, payers, and patients with applications to help manage referrals, care coordination, population health management and others. Learn how HIE can help your healthcare organization meet Meaningful Use requirements, position for delivery system changes like patient centered medical home and accountable care, and adapt to evolving payment reform initiatives. Patient and provider portal strategies will be addressed. In addition, hear how HIE customers are connecting provider systems including GE Healthcare’s Centricity products, with other hospital and provider systems to enable collaborative, community-based care for their patients.

Objectives:

• Review the growth and evolution of the HIE market and learn how HIE is addressing business critical challenges and learn how hospitals and health systems of all sizes are gaining value from HIE through community connectivity that goes beyond sharing Continuity of Care Documents.
• Know how organizations are driving provider relationships by providing critical capabilities to those who have yet to apply an EMR to their practice as well as though who are looking for deeper workflow integration across systems.
• Understand how HIE positions hospitals and healthcare systems for the future and learn how a hospital can create a community engagement strategy leveraging HIE

Dena Henney, LPN, Senior Education Consultant, GE Healthcare

Topic: Cross-training staff with your clinic 

1. Provides staff with a better understanding of how they affect other teams' workflow 
2. Energizes staff, helps prevent stagnant/boredom from routine daily tasks
3. Builds overall team atmosphere in the clinic
4. Builds additional skill sets for staff allowing coverage when needed 
5. Opportunity for learning/teaching PM/EMR product use among staff
6. Nothing to lose but much to gain! Cross-training creates a team, working together for the common goal of providing quality care in a manner that creates revenue.

Objectives:

• Recognize the excitement and enhancement to staff after implementing. Staff will be motivated to learning something new and teaching others the importance of their tasks. Provides them with opportunity to get out of the daily rut of doing the same thing over and over. Demonstrates them how important their role is to the clinics success.
• See the improvements to workflow issues and road-blocks in your office. Staff can see what is needed within a workflow to complete a successful billing cycle.
• Provides opportunity for building a team, enhanced staff, and ownership to positions. Staff is empowered to show best practices for their position share tips among themselves and ultimately improve their efficiency..

Cynthia Klain, Program Manager, Centricity EDI Services, GE Healthcare
Michael Mast, Senior Product Marketing Manager, GE Healthcare

Come learn about new features available NOW to Centricity EDI Users.  These features will help you improve your practice performance, efficiency and collections.

Objectives:

1. See a detailed demonstration of Denial Trend Reporting, Advanced Payment Tracking and Eligibility Dashboard.
2. Learn how to get these new features activated for your users.
3. Understand how to use these new tools to make improvements in your practice.

Farrell Pierson, Solution Specialist Senior – Physician, GE Healthcare

Review and demonstration of the new Cardiology Content forms and letters now available with Centricity Practice Solution.

Objectives:

• Introduction to the new Cardiology templates and letters available with Centricity Practice Solutionfrom GE.

Margery Beck, Systems Analyst, MIMA
Jennifer Boldin, Application Support Analyst, MIMA

Today there are many key documents that must be signed by the patient in the clinic and then stored, usually when checking in and out of an appointment. This project seeks to improve Centricity workflows by providing a standalone, turnkey electronic option for defining a dynamic, information-rich document template, capturing a patient signature, generating a document, and then linking the document to the patient chart.  The solution provides for creation of document templates that are customized to the clinic and allow dynamic interaction with the Centricity EMR.   Join MIMA personnel as they discuss the experience of a large multispecialty medical group that implemented the system in a quest to streamline the workflow, save time, and reduce the consumption of paper and printer supplies.

Objectives:

1. Understand the opportunity to streamline the front office workflow
2. Provide insight and lessons learned from implementing a signature capture solution in a large multispecialty environment
3. Discuss ongoing support challenges and future plans for deployment

Meredith Esonis, Centricity Clinical Consultant, GE Healthcare
Brenda Hopkins, Product Manager, Physician Practice Market, GE Healthcare

Review and demonstration of the new Orthopedic Content forms and letters now available from GE Healthcare.

Objectives: Be introduced to the new orthopedic templates and letters from GE Healthcare.

Cynthia Klain, Program Manager, Centricity EDI Services, GE Healthcare
Michael Mast, Senior Product Marketing Manager, GE Healthcare

Working closely with commercial, BCBS, Medicaid and Medicare payers, Centricity EDI is ready to share best practices for getting your claims paid quickly and efficiently.  Hear about everyday steps you should be taking and understand a payer's perspective on upcoming regulations, including healthcare reform and ICD-10.

Objectives:

1. Learn best practices for getting claims paid
2. Understand how your practice is performing and ways to make improvements
3. Share knowledge with other users

Anne Archer, IT Project Manager, Urology Center of Colorado
Craig Mullen, Senior Director of National Accounts, Krames Staywell

Find out how to gain workflow efficiencies with a single system for a myriad of patient education materials, information, and handouts. Learn how a cutting edge database integration system can positively impact the way you produce material and impact your bottom line.

Objectives:

1. Learn about a proficient, single software system that simplifies workflow for nurses and clinicians and eases access to patient education materials.
2. Understand how using Centricity for patient handouts and other education information allows users to provide consistent material to patients.
3. Find out how database integration with Centricity can facilitate the use of standard, and custom, workflow information