Are you seeking to create meaningful partnerships with patient and family advisors to improve quality and safety? Learn the key steps necessary to prepare both advisors and staff and obtain practical tools that can be applied in any setting. This webinar will share examples of successful collaborations in quality improvement, in both hospital and outpatient settings.
• Discuss patient and family advisor contributions to quality improvement projects;
• Describe strategies to support effective participation in quality improvement by patient and family advisors/leaders; and
• Explore patient and family advisory council member involvement in board-level quality committees.
Mary Minniti, CPHQ, is the Senior Policy and Program Specialist at the Institute for Patient- and Family-Centered Care (IPFCC). She provides onsite training and technical assistance to health care organizations, develops publications and resources, and serves as faculty for IPFCC’s seminars and conferences. As a certified professional in health care quality, she has extensive experience managing organizational change in hospital, clinic, and community settings. Over the past 18 years, she has found meaningful ways to integrate patient and family advisors into clinical and operational improvement efforts. She has led lean events, cross-regional clinical improvement projects as well as served as the Quality Director in a multi-specialty medical group. In that role, she created effective strategies to integrate patients and families in patient-centered medical home implementations.
Krista Rosa Brennan, Patient & Family Partner, for Stanford Health Care, has over 20 years experience as a non profit executive, high tech curriculum developer and professional software instructor. Her eclectic skill set structures her unique storytelling capability to apply her personal experience as a cancer survivor to professional settings across all healthcare departments. Krista came to Stanford Healthcare in 2012 as an unexpected patient in the cancer center when she was diagnosed with non-Hodgkin’s lymphoma while 21 weeks pregnant. She successfully went through cancer treatment and delivered a healthy baby girl and continues to be cancer-free. Krista currently sits on the Stanford Cancer Center's Patient Family Advisory Council and has been a member for over two years. Although her experience is mostly professional, her most fulfilling accomplishments to date are raising her two beautiful daughters and thriving though cancer treatment and beyond.
Who Should Attend:
• Quality improvement personnel
• Patient and family advisors
• Coordinators responsible for implementing patient- and family-centered initiatives
• Administrative and clinical leaders
• Physicians, nurses, and other staff
• Patient experience/patient relations personnel
• Risk and safety personnel
• Staff educators
Institute for Patient- and Family-Centered Care
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